Cyan Cancun Resort & Spa

Hôtel à fuir. Chambre remplies d’humidité (sol mouillé, tables, draps humides). Quand vous vous plaignez de ça à la réception, ils ne veulent rien savoir, aucun professionnalisme et service client 0. Le personnel vous rit au nez.

Impossible d’ouvrir la porte de la SDB en se réveillant le matin car le bois a gonflé pendant la nuit à cause de l’humidité.

Fuyez !!

We had 3 weeks in Mexico and this was the worst sleepover and even the most expensive. The pool area is nice, but the hotel is NOT worth the price.

We had a lagoon view. There was no lagoon view, but there was a very big road with a lot of trafic you can hear the trafic all the time becouse the windows does not close tightly. And there is VERY much trafic all day and night.

The front door of the room does not close tightly aswell, so you can hear the Music from the bar area all Night.

Im glad we only had 1 sleepover here.

Junior suite sea view
- It was a big room.
- With tub that we never use.
- Cant see the sea through the window because it has big stain all over it.
- The guest on top of our unit was so noisy, dragging chair and walking in the middle of the night which was really annoying and we have to complain about it and they said they will send security to check it.
- You can smell the sewer from the drainage.
- People are just banging doors everywhere.
- We stayed there for 2 nights but had to ask to get a different room because we cant take the noise from upstairs anymore.
- Rooms are not sound proof. Seems like walls are thin that you can hear everything.
- They moved us to balcony room at 6th flr which is a downgrade because it is smaller but we opted for it as long as it is not noisy.
- There is a connecting door to the next room, which is not good because you can clearly hear them laughing ang yelling at each other at 7:45 am which is very disturbing.
- You cant sleep in the morning or afternoon because they are doing renovation all over the hotel. It is like they are renovating more than half of the hotel, it is very noisy when you want to rest and have a good nap in your room. They shouldn't be doing business while doing renovations
- No wifi in the room
- Missing screw in the glass door in the balcony that is why you can hear the wind whistling at night.
- I like the location of the hotel because it is just in front of a convenience store and Navios.
- Staff are really nice.
- Will not recommend this hotel or will go back. You cant really have a good sleep or relax here because of all the renovation noise.

No hot water from arrival and for two days. On the second day, there was no water at all. If you are reading this today April 16th. There is currently no water in the rooms. When I asked if the room was going to be discounted as a result. , I didn't get an answer other than the manager would be in tomorrow morning. I left and am filing a dispute with CC as now they won't respond. I also cancelled my CC so they can't charge me for anything else.
Also note, if you invite anyone to your room, they will charge you. No guests.
Very poor internet If at all. The restaurant was beyond bad. Americano was instant coffee at 75 pesos a cup and 65 for a refill. Mind you I did not have a refill. I didn't even drink the one I had. Fish tacos were horrible. The rooms were very dated. I would pay more to stay somewhere else next time. Definitely don't eat here, better to go across the road to the oxxo and find something. Seriously

A donde puedo comunicarme? Mi check in es mañana y me llegó un correo donde se canceló mi reservación.. llevo 2 dias tratandome de comunicar con algun ser humano y solo me responden computadoras. Tambien envié un par de correos al correo que viene en la reservación. Agradezco su ayuda. 8441602210