Herods Dead Sea – A Premium Collection by Fattal Hotels

This was a beautiful experience. The hotel staff and especially the manager provided excellent and hands on service. Everything was five star. The pool and private beach are quiet and relaxing. The rooms with a balcony to view the Dead Sea were comfortable, clean and well appointed. The hotel manager ensured that we had everything we needed. The breakfast and dinner buffet were delicious and had plenty of vegetarian options. I would highly recommend Herod’s Dead Sea for a much needed break.

Dear guest, Thank you for staying at the Herods Dead Sea Hotel, your comments have been brought to the attention of the hotel management.

big disappointment
An outdated hotel
There is not enough parking near the mall
Elevators are old and mostly out of order
Lack of cleanliness and care in the pool
The reception staff at the hotel are neither courteous nor helpful
. Small and poorly maintained rooms
Varied and rich food
Price per night is expensive and does not give value for the price
....... not recommended

Dear guest, Thank you for staying at the Herods Dead Sea Hotel, your comments have been brought to the attention of the hotel management.

We arrived on June 5th after booking a "Premium" room on the 7th floor through the website. During the booking, we emphasized that we were celebrating a birthday. We booked spa treatments. After check-in, we were informed that the balcony, spa, and indoor pool (with seawater) were closed. This means no hotel sauna, but we could use one nearby. There's no relaxation room after the treatment. The hotel offers massage services but without sauna facilities, etc. It seems really bad.

We entered the room, and the air conditioner wasn't working. It was 40 degrees Celsius outside!! After a few hours, a technician arrived claiming to have fixed the problem. We waited 20 minutes... Still not working. This went on until 10:30 PM!! Another technician came and claimed the air conditioner was fine!! Finally, around 11:00 PM, we were moved to an air-conditioned room.

I thought an automatic discount would be considered for the unpleasant experience we had, but nothing!

The reception service was okay. The problem lies elsewhere...

Dear guest, Thank you for staying at the Herods Dead Sea Hotel, your comments have been brought to the attention of the hotel management.

Family 2 adults and 2 children plus a baby girl rooms 415 and 416. The hotel is old since 1972 and its poor maintenance seems to reinforce its age even more. We did not find parking at the hotel because there are not enough parking spaces, so we had to pay for parking outside the hotel about a 5 minute walk. We got the rooms on time. The rooms are in bad condition. Rust in the bathroom. Bedding with holes. The door to the balcony is not sealed, so a lot of insects entered the room. The air conditioner barely cools (for people who suffer from extreme heat it is not recommended to rely on the air conditioner). The level of cleanliness in the room is poor, leftover ice cream was scattered on the refrigerator. and on the curtains. The pool was dirty during our stay and was only cleaned at the end of each day. Broken ping pong table and rusty chairs. Torn sunbeds! There was a distribution of popsicles at noon. And the children were given candy. The hotel has one entertainment staff member named Michael Oved a disgruntled employee who throughout the stay was busy with his laptop and not with the guests. The next day the children's area was under renovation (they decided to take care of the peeling ceiling as a result of the humidity of the air conditioner) in another room there were 5 Play Station positions only 2 were working! There were no drawing sheets. And the place was dirty and not maintained (glue on the chairs that stuck to my wife's pants) after we asked to fix the defects in the children's play area, they sent us to enjoy a children's song evening at another hotel of the chain. The food was varied but of poor quality. Jacks and insects were walking around the tables. When we asked to address the issue, they explained to us that there is nothing to be done this season, there are many insects. We were compensated a very basic lunch most of the food was cold and looked like it had been sitting there for several hours. As someone who vacations in spa hotels in Israel and around the world several times a year, I was disappointed to see that there is only one jacuzzi that should serve hundreds of guests at the hotel. The salt water pool was good. At the entrance to the salt water pool, there was a water stand that the trash rose over its banks and accordingly the flies. In conclusion: Of course we will not return!!! The pictures on the site show as if it is a 5-star hotel, but in reality it is something between a hostel and a 3-star hotel! The service manager Nina was unable to understand even after several inquiries how bad our experience at the hotel was. The hotel is really not worth its cost!!! I recommend you go to the hotels of the competing chain in the area.

Dear guest, Thank you for staying at the Herods Dead Sea Hotel, your comments have been brought to the attention of the hotel management.

Very nice hotel
On the beach 20 meters
Dinning room very good service and
delicious food specially the salads
The mortician fish tasty
The breakfast a lot of options
Amazing spa
The house keeping has good service
Everything in the room are new

Dear guest, Thank you for staying at the Herods Dead Sea Hotel, your comments have been brought to the attention of the hotel management.