Hotel Sonar Bangla Mandarmoni

Genuine review of Hotel Sonar Bangla Mandarmoni

In one word "horrendous".Downright thugs. Such a sham. We lost an samsung watch and INR 7800 cash from our wallet.When we intimated them they refused to show us the CCTV. Instead they intimated us that they will get the family not leave by the local goons. For the price they charge their rooms are stingy and horirbly dirty linen. The manager Anindya Krishna Mukjerjee/Banerjee also was shamelessly flirting with our nanny saying "why do young girls need to work so hard when they can manage so much more easily. We had booking for two nights however we checked out on the first day itself after the theft . They dint even offer a refund.infact downright refused. I dint want to go to the Mandarmani local police station as I was with kids. I stayed the other night @ Prime beach which was a welcome break. I suggest others to be very careful if they ever decide as apart from luxury banyan and prime beach this is the only recognized property here

Overpriced as compared to the facilities available.
Only good point is that the hotel is located right on the beach.
It is rated 3 star but I really do not know how come it got the rating in spite of serving such below ordinary food! Food was greasy, utensils were not up to the standard, flies were there everywhere in the restaurant. You would feel like you ordered food in a low quality village restaurant with 3 star price tag!
The staff in the canteen and housekeeping try to serve their best. But their lack of vocational training is clearly evident. It seems the hotel management never bothered to spend on training human resources to being them to the quality of a 3 star hotel.
The reception area does not look like anything I would correlate with a 3 star hotel, it is so below average! So is the behaviour of the reception staff and manger, they are lacking the warmth and professionalism both which a customer would expect from a decent hotel management.
I stayed through out the world in 3 star or 5 star hotels, I hardly felt so disappointed ever by the bathroom area which was there in the sea facing Platinum room (where I stayed).
The booking team contacted me through out as ''Sir'' in emails though I repeatedly corrected them that I am a woman and not man! Again comes lack of basic training.
Overall staffing need to be properly trained to bring the hotel to a 3 star standard! These untrained people are working hard with best intentions but they can not match the expectations of a customer who wanted high standard. Management needs to spend some money on both the facilities as well as human resources if they want to carry on asking for such exorbitant price from the boarders.

Recently I stay in Hotel Sonar Bangla Mandar mani , service is very poor and specially hotel is very poor condition, balcony was not clean dustbin kept and minibar fridge was unclean previous guest food was there unable to use, specially driver room was horrible,it was changed Rs 1235 room was so dirty water comming from wardrobe ,staff is very rude specially front office staff .
Total experience review is very very poor westage of money multiple time I stay in sonar Bangla kolaghat i didn't face any issue,

Please take care of staff otherwise guest will not come back

I went against my friends suggestions and agreed for Sonar Bangla, as they have good properties in taki and Kolaghat. Stay period 16th to 17th June 2023
But much to our surprise this hotel was worst than a roadside lodge, though we paid 6100/- per room per night, which is the rate of any good 5star deluxe hotel.
1. House keeping - we literally had to ask someone to clean the WC, as it was full of black stains.
2. Ac is just not effective as they have installed some minimal window ac’s.
3. Restaurant -most arrogant restaurant manager and team. They literally went from table to table asking people to talk quietly, even though we were the most sober people around. The reason for them was that they were unable to listen to the in-house calls on their backdated phone system.
4. Overall - we wasted our money here. Don’t want others to be fooled.
Please don’t go by the ratings!!
Sunil Shaw room no. 308/309/106

Just one night stay was good enough to rejuvenate us in this fabulous hotel. Stunning views from platinum room where it's like living with the sea waves sitting in the balcony, on the sofa or bed.
Tasty food served in the restaurant with a wonderful breakfast spread. Staff are courteous and friendly. Beautiful lawn and easy beach access even for elderly