Hyatt Ziva Cap Cana

Excelente servicio , lindo hotel para disfrutar con la familia
en especial el servicio de Jennifer ,flor, keiber,Soraya ,jazmin yurik Santa
Volveremos a visitarles
Sin lugar a duda
Habitación cómoda y limpia
Servicio room service 100pts
Comida mucha variada
Playa sin sargazo (x unos días )
Servicio vip
Excelente gimnasio
Muy buen café
Étc etc

We visited Hyatt Ziva Cap Cana for a week from 6/22 to 6/29. We had an amazing stay and came with high hopes of an excellent vacation and we were not disappointed.

THE GREAT STUFF:

1) The resort is very clean and well maintained with excellent amenities. The water park, spa, basketball and pickleball courts are all excellent and THE GYM rivals very nice health clubs in the States. Each of these is far and away the best I've ever encountered at a resort.

2) The Entertainment team was outstanding. They worked very hard to invite kids to join activities throughout out the day as well as putting on the nightly entertainment which includes a Michael Jackson show, Queen tribute, Bonfire (weather permitting) magic show, beach party with dancing, etc.

The leader of this team is Amado, who is an asset to the resort and its guests. We met him by chance because we were trying to find a convenient way to get back and forth from Ziva to Zilara for dinner. We chatted with him for a while after he led us back to Ziva and during our conversation he learned that our son loves basketball. He told us to look for him the next day to play basketball with him. I didn't think it would happen as everyone there works so hard and is obviously pulled in many directions. Much to our surprise Amado not only showed up but played basketball with our son as well as other guests for about an hour on multiple days. He even brought out a case of water for the participants as it was so hot on the court. This was all a bonus to what he does in his "day job" on the entertainment crew. If you have a chance to meet him while there, I would highly suggest doing so.

3) The food was excellent. Not every dish and not every restaurant met that standard, but overall excellent. It was by far the best food I've had at an AI resort (been to 5 or more) and Brando's (at Zilara) rivals a Vegas style restaurant in decor and had outstanding food. We had great meals at Navigator's (whole fried fish), if Sandy is working when you're there, he was a great waiter and was so polite and attentive. Prontoz was fresh food fast and had several great options for my wife who is Gluten Free. Chinola also has outstanding food and drinks, but on two separate occasions we felt it was very hot, which is somewhat surprising because of its beachfront location.

In addition to the restaurants at the resort they put on several nights of themed dining which were also very good. They had a Cuban, Asian, Mexican night with music and cuisine from each region/country. They also had a beachfront bbq one night which was one of the highlights of our trip because of the food, ambiance and cool tropical breeze we had. I will say the Buffett (El Mercado) had a great breakfast, but we ate there for dinner one night and didn't go back, not so much because of the food, but it's a place for families with small kids and it just wasn't the ambiance we wanted for dinner.

THE GOOD STUFF:

1) Staff - overall the staff was EXCELLENT. They were friendly and accommodating in most every way. Not every single person we encountered meets that description but those were few and far between. From the lifeguards at the water park to the hostess' at El Mercado (specifically Gleinny and others) to Keiber in the Club Lounge and Deiby and his team in the club pool, they worked to anticipate your needs and gave service with a smile. I'm thankful to have encountered them.

2) Club Lounge and Pool - I was not sure about this when booking our stay but I am glad we had access to both. The lounge is a very nicely appointed area with air conditioning that feels like heaven after being in the humidity for a while. They have upgraded liquor there and upon request, also delivered a bottle to my room due to us having booked club.

The club pool was family friendly but was more intimate and relaxing than the main pool. It still had kids splashing around and throwing footballs, etc. but it was just a nice atmosphere and I found it more relaxing than the pace of the main pool.

3) The beach - soft white sand, palm trees, water sports, available drink service, umbrellas and chaise lounges galore, what about this is not to love? Don't let a little bit of seaweed (it's the sea) scare you away from getting out in the water. They have some artificial reefs setup out near the barrier net that you can snorkel around and look into while out there. The depth is probably about 5.5' at its deepest and up to 2'-3' as you get closer to shore. It is not one of the top beaches I've been to, but it's very nice and in no way will detract from a stay at this resort.

THE NOT SO GOOD STUFF:

1) HUMIDITY - the rooms lack venting of the bathrooms (toilet and shower area), so showering increases the humidity substantially even with bathroom doors closed and keeping sliding and front door to the room closed as much as possible. This leads to damp tile floors and sheets that feel damp or wet upon entering bed. It was so bad in one room I demanded to be moved. The hotel obliged but it was less than ideal to have to move mid week. The new room was better than the one we moved from, but humidity was still an issue.

2) Kids at the bar - this is a family resort and I get that families want to stay together but multiple times families with children under 10 years old would be posted up at the bar in the club lounge taking up 4-5 barstools. First come, first serve but I feel for both the families and the other guests it would be appropriate to have children utilize seating areas just away from the bar, but easily within view of the children. Maybe I'm old fashioned but children don't belong at a bar at night, even if it's at an all inclusive resort. Kids at the swim up bars getting virgin daiquiris etc. is fair game, but 9pm in the club lounge there shouldn't be any kids at the bar.

Mi querido Hyatt, siempre estando conmigo en mis mejores momentos. En esta ocasión estábamos celebrando mi cumpleaños, sin mentir nunca me habían cantado tantas veces cumpleaños en la vida. Es que simplemente los detalles del Hyatt son inigualables, cuando llegamos a la habitación había unos fiambres, copas y vinos. La habitación como siempre extremadamente higiénica. Mi felicidad no cabe en mi corazón mi hijo mas grande ha vivido tantas etapas en el Hyatt, ya ha crecido y disfruta de los toboganes como nadie, ama la comida y quedo fascinado con los servicios de Diana del buffet.

La sonrisa de todo el staff es acogedora, y las actividades nos mantuvieron en todo momento viviendo toda una experiencia.

Debo decir que llamo mi atención una nueva experiencia que tienen, es un Restaurante que se llama The Butcher si mal no recuerdo, es temático de 5 tiempos y tienen un montón de sorpresas dentro. Cuando vuelva ya les contare.

Si en algún momento determinado de su vida osan por hospedarse en un hotel donde gusten degustar de una experiencia inigualable el Hyatt es su lugar idóneo. Cuanta afabilidad por parte del personal, los alimentos minuciosamente escogidos para el paladar de sus huéspedes, bebidas premium en abundancia, por lo que esta formula de alimentos y bebidas en excelencia junto con las gratas atenciones elaboran la fórmula perfecta para una estadía perfecta. Gracias nuevamente.

Definitivamente la mejor experiencia para la familia. La más alta calidad y atenciones de sus colaboradores, la constante supervisión de sus ejecutivos incluyendo la del gerente general Sr. Pedro Tomás, sumado a una experiencia gastronómica de primer nivel y unas instalaciones de primer nivel, hacen del Ziva una Experiencia inolvidable para la familia.