La Residence

Stayed here for 3 nights for business meetings in Gurgaon. This place very close to Airtel and DLF phase 2-3. The room was nice. However improvement needed for AC and Towels. The breakfast was nice and sufficient, they serve breakfast in room itself. Overall good for story and long term stays.

Having prebooked this hotel a month in advance and a call from the UK to Prasant (manager)we hoped that by the time we arrived in Delhi at the end of our 6 day trip all would be well.

On Thursday 26.2, after 17 hours of travel between Udaipur to Delhi we were ready for a shower, meal and sleep on arrival as we had a flight home the following morning. When we arrived at the hotel nobody helped us with our bags, despite me having a fracture and there was no Prasant just boys who only spoke Hindi. It took time to get our room. After registration I got the keys and walked up to the room which stank strongly of smoke. I was sure that this was a no smoking room and went to ask for another room, to which we were told the hotel was full and they could spray it for us. I suffer with allergies and we’d searched hard to find a hotel that was close to the airport and non smoking. We were told that nothing could be done if the previous occupant chooses to smoke (what about charging them for the inconvenience of the next guest?) and fully cleaning the room which should have been done hours before.

My daughter explained that we’d been on the road for ages and this was unacceptable and we needed another room. They said they’d find one at another hotel but wouldn’t provide us with a name so we could have been going from one bad room to another. We asked to speak to the manager as the chef Vijay was sitting in for him as well as being the hotel’s chef. Eventually after an hour we got to talk to him, by then it was About 10.30 at night we were still in reception and still hadn’t eaten. After much discussion about a refund for not fulfilling the agreed accommodation we were finally offered our taxi fares and dinner on the house as he said couldn’t refund the room charge. I also took a photo of the no smoking sign at the reception for what it’s worth!

We went to our very smoky room, all the textiles had a long term smoke smell to them, had room sprayed with lavender air freshener, and ordered a paratha and chai on the house which did at least taste good.

Vijay was helpful and understood us being disgruntled about the situation. We had to ask if the boys would help us up to the next floor with our bags. This hotel looks good on booking.com but it needs to deliver on its promises.
The next morning I hunted the room for a kettle and tea making facilities (as seen on booking.com) but couldn’t find a cup or kettle. I’d brought my own tea bags so called down to reception and finally after another wait we
received said kettle which should’ve been in the room in the first place.

The back of the hotel was very noisy that night with a pack of dogs barking from 2-5 am so we didn’t get much sleep. I was also chesty in the night due to the smokey room.

We had a light breakfast and got ready to leave the hotel as our flights had been cancelled and we needed to get another flight. We opened windows to freshen the room in the morning and watched some cows go by.

Vijay helped my daughter find a nearby shop and got one of the boys to look out for her (which was very thoughtful) so she didn’t get lost.

Vijay also ordered our taxi and mentioned to driver not to charge us due to the issues with our room. We felt that Vijay did care about our issues and he was a kind natured and helpful man.
Later too, the boys were helpful when they understood everything. The return taxi driver was polite and actually
declined the tip I offered him as Vijay told him not to take money from us.

The rooms are as on booking.com minus the kettle and cups, but with the addition of smoke smell.
The shower at least was
hot and clean and the food we ordered was good, tasty and fresh as cooked by Vijay.

We were disappointed that Prasant (the hotel manager) was not at the hotel at all to deal with this matter himself and that it took so long and was so late resolving the issues satisfactorily. We really had to push to get some form of compensation despite him telling us he was sorry.

On a positive note, With a little more training for staff greeting travellers when there’s no manager available, plus actual smoke free rooms with tea making facilities provided, this would bring the hotel up to par. It might help to remove plastic bags from the trees outside too.We gave the hotel 2stars due to the inconvenience we had suffered.

Dear Ms Taylor,

We are disappointed to read about your negative experience during your recent stay with us and we are truly sorry for the inconveniences that you had to face. At your time of check-in, you were met by two members of our hotel staff who did not speak much English as the hotel manager had stepped aside for 5 minutes to take on a call. Just to point out - Mr Vijay Menon is actually the manager and not the chef. He came out immediately to meet you when he was apprised of your arrival. We do apologize for the wait. Mr Prasan - who you had spoken to over phone - is actually the hotel owner and not the manager and he was not available at the hotel on the day of your arrival.

We understand that you would've liked a smoother check-in experience and a smoke free room after your long journey, and for that we are indeed sorry. You did intimate our staff regarding the smoke smell in your room and as we were completely sold out on the day, we, unfortunately, were unable to offer you another room. We do our best to ensure that our guests do not smoke within their respective rooms, and ask them to smoke in the designated smoking spots (garden or terrace) within the premises. We should have done a better job in cleaning the room, and our housekeeping staff has been pulled up for this lapse and also for the missing kettle in your room. We do truly wish that we could've done more.

To show that we were indeed sorry, your taxi fare (for both your airport pick-up and drop-off) was made complimentary and we also waived off your entire F&B bill. The cost of the taxi (return trip) as well as the F&B bill was actually more than the cost of the room.

Please accept our sincere apologies for all the inconveniences that you faced during your stay. We have taken steps to ensure that this does not get repeated ever again, and we hope that you'll give us another chance to better serve you.

On a positive note, we are glad to know that our manager Mr Vijay looked after you well and that he truly did care about your concerns. We will be happy to pass on your feedback to him.

We hope that this experience does not deter you from staying with us again, and we hope that we can change your perception about us on your next visit.

Best Regards,
Guest Relations Team | La Residence

Enjoyed my stay, big rooms, neat and clean toilet, helpful staff.
Limited but filling options for lunch, dinner. In room complimentary breakfast.
Near to DLF phase III Gurgaon.
Early check-in available subject to availability, need to contact reception first before yr arrival.

Dear Mr Thushar,

Thank you for taking the time to review us on Tripadvisor. We truly appreciate your generous feedback for our staff, rooms and food. Thank you :) Our entire team at La Residence hopes to see you back again soon!

Best Regards,
Guest Relations Team | La Residence

Beautifully maintained garden at the front, staff friendly and a smooth check in check out process.
Room was comfortable and clean good selection of TV channels. Peaceful neighbourhood at night.
Nice to find a hotel in India which is aiming toward sustainably and considering its environmental impact, with on demand hot water and no single use mini bottles of toiletries.

Dear Gail,

Greetings from La Residence!

Thank you for sharing such a wonderful review about La Residence on TripAdvisor. Our entire team at La Residence is delighted to know that you had a great stay with us. We thank you for appreciating our staff, our rooms and our sustainability efforts - we try to do our bit for the environment :) It was great to have you stay with us, and we look forward to your next visit. Safe travels!

Best Regards,
Guest Relations Team | La Residence

My office is in DLF Cybercity. This location is very close to the office. Have stayed here multiple times. The rooms are good, staff is good, and the food is good. I particularly love the aloo paratha. Hotel is usually popular and usually full so getting a booking could be hit and miss, especially if you are booking at the last minute. When you stay, try to get a room on the top floor or thr room in the back with a balcony.

Dear Mr. Tushar,

It is always a pleasure to have you stay with us during your visits to Gurgaon and we thank you for sparing your valuable time to review us. We thank you for your generous feedback, and for your praise for our rooms, staff and food -- our chef will be so happy to know that you loved the aloo paranthas :) It is always great to have you back, and we look forward to seeing you again soon!

Best Regards,
Guest Relations Team | La Residence