The Bluemoon Residency

I stayed 1 night silver tips Kothamangalam. The property and location was good. Now the days there is very limited menu for food ( I can understand it's due to Covid 19) but the quality of food was very poor. And I found lot off lizards in the bed room. That means the property not maintaining well.And one more thing I ordered 3 beer to my room they are charged Rs 50/bottle extra. I asked the receptionist ( I don't wish to specify his name here) about the extra charges. He said we are charging the BAR rate for room service. I requested for bill including extra charge .... that they neglected.I have one doubt..... you're charging bar rate now on what basis.?. that also without billing. That guy have no answer.

Dear sir

Thanks for your valuable comments about our services during covid time. Kindly understand that during covid dates Bar has been closed and we were ordered to sell beer on parcel on its MRP rates . Hotel people has denied the service due to this reason . Kindly note our bar rates are almost double from the MRP rates not Rsm 50 .

Thanking you

Haridas

Dear
Silver tip (aneesh and team)

I am writing to express my appreciation for the quality of service you offered me and my frnd the days (28 &29feb 2020) of our stay at the Hotel silver tip in Kothamangalam.
It was our 1st time here! We had a wonderful two day trip.
Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us.
It was a very good decision; We enjoyed the peace and quiet we needed, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel.
Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff, Restaurant & bar
I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us.
We have always a great time staying at Silver tips and loved the property.
We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back.
We have already decided to return to your hotel for our next vacation.
I hope to get the same quality of service when we return.
Thank you very much again for such outstanding service and see you soon.

It's very good place to spend time with family and friends. I went to the hotel last week of February.The food quality is very good. They are preparing live food, so that the taste is to good.i think this is the best place to have food in aluva-munnar road, special in kothamangolam.And the staff's are ready to help at any time. I like to say
thank you for giving a wonderful experience....

I had stayed in the hotel on 25th feb till 26th feb 2020.

In room they dont give Mineral water bottle only normal water is given. Kettle is given however not clean has salt deposits. Staff will provide dinner and no one will clear plate from room event if you tell them 3 to 4 times. You have to place it outside room finally and same will not be cleared from there as well. No not water in room. If you complaint to the reception and house keeping they will not even prepare 5 ltrs of hot water in kitchen and provide you. Have to settle with cold water. We arrogant staff. Poor owner of the properties he is not looking after his investment properly or his motive is to just run business and show loss.Terrible place do no stay my sincere advice. I am an AVP in a pvt sector bank giving my feedback as hotel doesn't provide even a complaint register to raise a complaint. Receptionist name is Shan as told by him whether name is true or not that as well is not known to me. Enclosing evidence of my claims below. Only for hot water not possible to enclose as it will not come in photo. Staff in hotel doesn't know what is hospitality. My suggestion please take management trainee for reputed college who would be better staffs

Si tratta di un hotel di catena, quindi con camere un po' anonime ma comunque pulite e ben arredate. Il personale è cortese e anche il cibo del ristorante non è niente male. C'è anche uno dei pochi locali di Kothamangalam in cui si servano alcolici. E' classificato come un quattro stelle ma per gli standard europei sarebbe considerato un buon tre stelle. Comunque, in generale, il giudizio è positivo.