Chalet Club (Val Claret)

Went there with 4 people, the room (advertised for 4) was definitely not big enough to accomodate 4. We had to rearrange all of the furniture to be able to even take out the 4th bed. Furthermore, there was still a number 2 in the toilet from previous guests when we arrived.

Dear Guest.
Thank you for taking the time to review your experience with us.

We are so sorry to know that your recent stay with us didn't meet your expectations. We do have several apartment categories of different sizes, and our team are always happy to find you one that is better suited to your requirements. Please do not hesitate to bring any issues or concerns to our attention at the time, so that we may take immediate action.

We hope that you will give us the opportunity to provide you with an improved stay in the future.
Best regards,

L’équipe Odalys de la Résidence Val Claret
chaletalpina@odalys-vacances.com
+33 (0)4 79 06 55 37

We paid the €300 deposit. However, 2 weeks after checking out the property claims it can take "up to 3 weeks for international payments". However, the deposit was paid by debit card so the refund is a simple card transaction.

I suspect Odalys uses the slow refund to boost their own cash flow, sitting on €300 for three weeks for EVERY apartment/room.

The apartments are small and basic. However, it is the cheapest you can find in Tignes.

Dear Guest,
Thank you for taking the time to write a review.

Please accept our apologies for any inconvenience. The pre-authorisation which is not debited to your account is solely to ensure funds are available and is always immediately cancelled upon payment. This amount is never credited to the hotel, but the delay for releasing this sum depends upon your bank. May we suggest you contact them directly about this matter and if necessary we are readily available to provide further information if needed?

We hope to welcome you back for a better stay in the future.
Best regards,

L’équipe Odalys de la Résidence Val Claret
chaletalpina@odalys-vacances.com
+33 (0)4 79 06 55 37

Val Claret apartment block 5.... family of 4 stayed in apartment for 5. Very basic but fairly comfortable accommodation, pretty cramped. Dishwasher giving out severe electrical shocks so replaced with one too large for the space! Loose shelf in bathroom. Balcony, wi fi, English tv and a shower that’s attached to the wall all needed. Definitely NOT a non smoking hotel as smoke smells entering apartment most mornings, & not just tobacco. Unacceptable with children around. Wouldn’t recommend ideally but better than camping!

Dear Guest,

Thank you for taking the time to share your review.

We are sorry about your disappointment regarding your stay in our hotel. Your remarks have been duly noted. Our guests' reviews are useful to evaluate our services in order to undertake the necessary improvements.
We do try our best to mitigate any discomfort which may be caused as a result and are truly sorry that our efforts were not enough in the case of the dishwasher.
As you rightly mentioned we are a non smoking hotel, however, unfortunately we do have the odd guest who may not abide by this. We do urge our guests to inform us of any concerns whatsoever during their stay, so that our team are able to rectify any issues immediately.
Thank you for notifying us of the difficulties you experienced, it is an opportunity for us to question ourselves and to look for ways to improve our services.

We hope to welcome you back for a better stay,
Kind Regards

L’équipe Odalys de la Résidence Val Claret chaletalpina@odalys-vacances.com +33 (0)4 79 06 55 37

Very budget accommodation, the apartments are tiny (definitely not for more than 2 people!!) and have very basic furnishings. It's very cheap and it's right on the slopes in Tignes VC so was exactly what i thought I was booking, no surprises. A few things would really make a difference though:
- Quite a few broken fittings - toilet flush, heaters etc.
- Could really do with a basic freshen up, new shower curtains etc as very shabby.
- No wifi in chalet club 4, really basic service in 2019! (Advertised as not having any so not complaining just would be really good to include if possible).
- Some minimum heating and a couple of benches in the ski locker. You can't leave boots in the lockers there are no hooks and it's too cold.

Dear Guest,

We thank you for your comments about your recent stay.

It is nice to know that you found our pricing to be competitive.

While we regret that not everything about your stay was to your liking we have noted your remarks; your feedback helps us to highlight areas for improvement.

We hope to be able to welcome you back in the future. Kindest regards,

L’équipe Odalys de la Résidence Val Claret chaletalpina@odalys-vacances.com +33 (0)4 79 06 55 37

Stayed here on a college trip for 1 week. From reading previous reviews my expectations were not high, but the “apartment” was absolutely tiny, there was not enough space for 4 people. And no room to store suitcases. No kettle in the kitchenette either, but bizarrely a drying rack on the balcony, in case you want to freeze wet clothes. We were also only given 1 key. The reception was rarely open and the staff weren’t very helpful or friendly. The ski lockers were also very small, couldn’t fit everything in them so we had to bring our ski boots up to the room. On arrival the toilet roll holder was broken, as was the reading light above the sofa bed. There was also mold by the balcony door, and a lid for one of the pots was broken. The room was not very clean. The photos shown are false and the rooms do not look anything like them. There was nothing provided - towels, toilet paper, soap, washing up liquid etc. Definitely would not recommend and won’t be returning. One of the positives was the hot water in the shower and the location.

Dear Guest,

Thank you for taking the time to share your review.

We are sorry for any inconvenience caused during your stay with us.

Regarding the size, we would like to let you know that we do have several apartment categories of different sizes, ranging from 15 to 60m². Please do not hesitate to specify your requirements upon your next visit.

Regarding our team, we assure you that our entire team is very friendly, professional and would never hesitate to go the extra mile for our guests.
However, we have passed your remarks to our entire team.

Regarding the kettle and the toilet holder, we have taken a note of your remark.

Regarding the cleanliness, we wish you had informed us during your stay. We assure you that we do not publish any false information or photos to our guests.
You can always ask for extra amenities at the reception.

Thank you for appreciating our location.

Despite the bitter experience, we hope to welcome you back.
Best wishes,

L’équipe Odalys de la Résidence Val Claret

chaletalpina@odalys-vacances.com
+33 (0)4 79 06 55 37

Totalmente sporco senza senso
Biagi piccoli il servizio colazioni fa veramente pena.
Un buco lenzuola da militare copriletti unti e bisunti.
Peggio di ostello .
Nel bagno trovi ancora calcinacci ascensore con puzza di pipì
Corridoi con puzza di unto
Scappate è il minimo

Gentile Ospite,

La ringraziamo per aver condiviso la sua recensione per quanto riguarda il suo soggiorno presso il Résidence Odalys Val Claret.

Siamo spiacenti di apprendere che il suo soggiorno presso la nostra struttura non sia stato positivo.

Abbiamo preso nota dei suoi commenti in merito alla non accurata pulizia e manutenzione della struttura.

Cordiali Saluti

L’équipe Odalys de la Résidence Val Claret

chaletalpina@odalys-vacances.com
+33 (0)4 79 06 55 37

Muy buena ubicación. Guardaskis con probabilidad de robos según recepcionista. Limpieza del apartamento muy mejorable. Menaje de cocina y cocina en general daba asco de sucio. Dan ropa de cama pero no toallas. Apartamentos de tamaño pequeño.

Fuimos con una excursión organizada creyendo que iban a ser grandecitos y al llegar vimos que era más que pequeño, apartamentos de 4 para 6 personas... Todo sucio y fianza de 600€...
No volveré nunca más, lo único bueno, la ubicación