Home Club (Lavachet)

Our holiday with Sunweb brought us to this small Hotel. It is mainly used for French visitors and we were the only four English people there. ALL the staff were amazing and always tried to include us. They were so friendly and helpful.
Being in a place where everyone speaks a different language to you is not for everyone but we found it great being the only non-French speaking guests. Our school French taught us enough to be polite and say good morning etc and for the rest we just smiled and tried to get by.

The Hotel has a nice little bar and staff organised evening events. We joined in with the other guests whenever we could. At the quiz nights (guessing the questions where we could) and the majority of the other guests seemed to have a lot of fun laughing at us and helping us if they were able to translate anything. The staff were brilliant at bringing everyone together.

The rooms were comfortable and clean.
Every day we had a wide variety of food options for breakfast; the option of taking a picnic lunch out with us during the day and for dinner a choice of starters, two mains and ample deserts. All delicious.

The location is good. It is a quick slide down a road opposite to get to the nearest lift or there is a bus stop right outside. We went to a music bar every evening after skiing, which was an easy walk up the hill into the town.

Hello, thank you for your opinion following your stay in our Hotel.

We are happy to know that you are satisfied with your stay and the work of our teams. We pay a lot of attention to your comfort.

We hope to have the pleasure of welcoming you for a new stay.

We booked via Sunweb for the Christmas week and were not informed that the hotel is catered for French guests only. The staff speaks basic English, they appeared to be polite and friendly. About 10 mins walk to ski shop,lift, etc. We ski every year in France, the food is not at par with other places we've been, repetitive, tasteless and basic. The room is very small and basic even for French standard. The French guests we spoke to confirmed that there has been a clear deterioration over years. BTW, no toilet seats in any of the toilets in the public place. Last, I lost my wedding band and another ring (in the same pocket of my winter jacket) over the stay. It happened in one evening when the fire alarm went off, we all rushed downstairs, I left it behind either at the restaurant or the bar.. When I asked next morning, no one said they saw it (it is a small team, so I managed to ask everyone). They said they do not have a Lost and Found. After I was back in the UK, I emailed the hotel again. I offered to pay to get it back. The hotel responded and they found my jacket weeks later, no rings. I travelled around the world, never lost anything precious. Typically if customers leave something behind, a good hotel will return. I don't often write emails, but I feel urged to write this time and I would advise anyone to watch your belongings very closely if you choose to stay in this hotel.

Hello Melissa, first of all we want to thank you for taking the time to share your experience of our Village Club.

We are sincerely sorry to read that you were not satisfied with your stay.

Our establishment is not reserved for French customers but we recognize that we welcome few non-French-speaking customers. For this reason, few of our supports are translated into English. However, we do have English speaking staff to meet your needs. We will try to improve on this point.

Regarding catering, we attach great importance to applying the principles that make our brand: customer service, friendliness, variety, balanced menus, preparation of local recipes, cleanliness, food safety... We are sincerely sorry if you have not received complete satisfaction and we will try to improve ourselves.

We are also sorry to read that you lost your Wedding Band. We know how much such an object has great emotional value.
Our director indeed found your jacket days later, just in front of his office. And no ring was in the (small) pockets, only one glove, in each pocket. We regret it, but cannot say whether an indelicate customer could have intentionally stolen it, or whether it was simply a loss or an error. Indeed, all of our teams were focused on implementing all the security measures regarding the fire alarm and were unable to monitor your personal belongings. Note that you are solely responsible for belongings that you leave unattended in common areas.

By the way, we still have your Jacket and gloves in our possession and, as we told you, we'll be very happy to send it back to you if you wish. Don't hesitate to contact us for sending instructions !

We wish you a good day and hope to have the pleasure of welcoming you back to Tignes.

I booked with Sunweb and I feel that they are at fault for not informing me that the hotel is solely for French Guests. Kind, helpful staff and the managers father gave us a lift on NYE as no taxis, this was appreciated.
You can't check in until 5pm the door is locked, we did manage to access the building and leave our luggage there whilst we went to get our ski pass, and equipment which both are a 10 minute walk away.
The bar was open at 4.00pm and is run by Roman who is a very kind and helpful member of staff and did his best to translate. After given our key to the room which is small, compact especially the shower no bath and towels that would strip a layer of skin off when using.Heating is electric warm air which works well and keeps the room warm. Great mountain view. Food is basic b'fast is meats, kraft cheese, stale bread, occasional croissants, boiled eggs, fruit and yoghurt,tea,coffee,juice,hot chocolate. We had lunch once and a packed lunch , stale bread again, fruit, cheese and water and a salad. Dinner is fish or meat with one veg. We didn't attend the NYE dinner , NYD dinner was a cheese raclette and boiled potatoes. Desserts consisted of some kind of mousse, pie or yoghurt.

The welcome meeting was totally spoken in French and no provision to translate it to English or explain to us what was going on? Take your own hairdryer as they have one for the whole hotel, take tea and coffee facilities if you want a drink earlier than 7.30am. A very basic hotel with helpful staff but learn French before you go so you can understand whats going on, communicate with the staff and read the information.

Hello Lisa, first of all we want to thank you for taking the time to share your experience of our Village Club.

We are sincerely sorry to read that you were not satisfied with your stay

Our establishment is not reserved for French customers but we recognize that we welcome few non-French-speaking customers. For this reason, few of our supports are translated into English. However, we do have English speaking staff to meet your needs. We will try to improve on this point.

It is indicated on all of your reservation documents that reception is scheduled only from 5 p.m.
We also told you, before your stay, on Facebook, that your room did not include a hairdryer.
Our teams have had extensive discussions with you for several weeks before your arrival and we regret that you did not take this into account in your opinion.

Regarding catering, we attach great importance to applying the principles that make our brand: customer service, friendliness, variety, balanced menus, preparation of local recipes, cleanliness, food safety ...
Our breakfast is a continental breakfast, classic in France. The bread is not stale but of the day. Indeed, with ambient humidity on certain days, it can sometimes be a little "soft" but in no case stale.
Raclette is a typical Savoyard dish served with boiled potatoes, it is also a French classic that is highly appreciated by our customers.
Our meals are composed of a main dish with meat or fish and vegetable, but we also offer you, every day, an assortment of pasta, soup, as well as a buffet of entry, cheese and desserts , with Mousse, desserts, homemade dessert, yogurt, fresh fruit, etc.
We are sincerely sorry if you have not received complete satisfaction, especially with our French gastronomy, and will try to improve ourselves.

Had a brilliant week here in February! It's close to ski lifts, food was good, beautiful blue sky's, we couldn't have wanted for more.

Only down side was discovering I had left my Tiffany necklace behind (room 29) 😕 I contacted Sunweb who we booked with and they wouldn't give me an email address to contact the accommodation myself. They suggested I telephoned but as no one spoke fluent English we couldn't call, so it would appear my necklace is lost forever.

Hello Emily, thank you for your opinion.
We are happy to read that you have thoroughly enjoyed your stay.
We are sorry to read your mishap with Sunweb.
You can write us an email at relationclient@capvacances.com. Send us your details, dates of stay and we will contact the village to find out if we have found your necklace.

Looking forward to your message, we wish you a good day and hope to have the pleasure of welcoming you back to Tignes.