Abad Copper Castle Resort

Stayed in Abad Munnar in the month of May with my family for 4 nights. Overall it was a great stay and we will definitely return

Highlights of the stay

1. Good Breakfast buffet, my parents who are senior citizens really appreciated the hot breakfast options available everyday
2. Overall food quality is very good, all days we ate in the resort
3. View from our room was v nice
4. Morning housekeeping lady was very helpful
5. Had a v nice fireplace in the garden in evenings to enjoy on chilly nights

Only issue I felt was wifi is v bad and phone network for Airtel or Vodafone didn’t work at all in the resort location, second point was we arrived at 3 pm at resort after a 5 hr road journey, I have 2 young kids who travelled with me. Reception informed us at the arrival to immediately order something for lunch as lunch typically closes at 3 pm. As soon as I was in room I called room service but the order taker was extremely unprofessional and just said lunch is closed now. Only after insisting firmly that we just arrived and I would appreciate some lunch for at least my kids he offered couple of rice dishes from the lunch buffet which were available upstairs to be sent to room.

I feel, something we need to understand the situation and consider at least kids and senior citizens when we are talking to guests. The same person I felt was couple of other times too v unprofessional while handling orders. Rest I really enjoyed my stay as mentioned previously and we will definitely consider coming back

What a beautiful setting, couldn't believe we were in southern India, more like summer in Switzerland.
Honestly, we couldn't complain the Room, service and the location was excellent so thanks to all the staff for making this stay so memorable.
My special thanks goes to Mr. Nair the Resort manager, what a wonderful gentleman, took the patience to sit and talk to us, several times, also explained what we should expect and see in Munnar but also on our onward journey to the next Adad Resort. Our Driver Mr. Abilash deserves a special thank you for safely driving us through the journey and being kind and thoughtful all along.

My wife and I stayed there for from 11 to 29 March 2024 . Excellent location with a wonderful view to the mountains. Everything clean. All staff have good manners and ready to serve. The manager Mr. Murali asked us if everything was fine and was pending that our needs were fulfilled. Chef Santhosh cooks wonderfully and took care of preparing the dishes as per our tastes. Worth the price and we'd surely stay there again.

Great location and also very cordial staff who attended to all our queries and accommodated all our requests ! The only negative feedback i would convey is to add a few more local food options on their menu, as it becomes a bit redundant to eat if you're staying multiple days. Would love to visit again ! Would rate 4.5/5

We stayed at the Abad Copper Castle Hill Hotel in December (5 rooms, 12 people in total).

The rooms had a beautiful view of the mountains with a private balcony and the rooms were clean. The food at the restaurant was delicious. The staff were very friendly and happy to help.

I would prefer the hotel make the following changes:

1) The switches for the room lights were placed outside the room, so anyone walking in the corridor could turn off the lights (intentionally or unintentionally). The light switches should be placed inside the rooms

2) The hotel provided soap bars in the bathroom. Having visited 10 hotels in 5 cities ranging from 5 to 3 stars in India during December, this was first the hotel that provided soap instead of a liquid body wash.

3) Reaching the hotel with a larger group (using a van) requires a detour through a badly damaged road that needs urgent repair. Though this is not the responsibility of the hotel management, they need to bring this to the attention of the local authorities and fix the problem.