Garden Hotel

Stayed here with my family for 2 days when we visited south Mumbai.
Rate: 5k per night.
Pros:
Staying here made me appreciate:
1. How grateful I am to be still alive
2. How valuable the services that each service provider has done for us in the past stays at various locations and properties were.
Cons: I can list n number of this
1. Rude attitude of the receptionist
(Promised us that we would be given an early check-in before booking, and when we reached Mumbai from Cochin he said they couldn’t; took 30 mins to give access to wifi- had to call twice and wait and then later he said ‘Ma’am I’m in the middle of a work as I have to create an Id separately for the room, it will take time’ and finally at least gave the access to the common wifi there)
2. Tedious check-in process
3. Took around 45 minutes to 1 hour to get an iron box when we requested for one.
4. On the second day of our stay, we literally had a ‘blast’! The AC caught fire! See images!! We went to explore the city at around 9:30 am after having breakfast and came back at 11:45 pm to this view!!!
After the incident:
1. They did not even *apologise* and above that, 3 of their receptionists tried to put the BLAME ON US. Asked us :
-why did you not give the room keys at the reception while going out? (They had not even mentioned any such thing when we checked in)
-Why did you not turn off the AC? (In reality, in hotels the power would go off when you pull off the key/card from the wall slot and lock the room. NB: they also did not mention that in their hotel ac didn’t go off when we checked in)
- Accused us that the AC was in super low temp(in reality it was 25 degrees) and the TV was on (in reality: was off, it was in standby mode)
2. Some of the staff were at least considerate to us after the incident happened; they cleaned 2 of our bags which were covered up with black ash.
3. They made another room ready by the time we reached back to the hotel that night.
4. We had to clean all our stuff for the next 3 hours: electronics including laptop and other valuables, had to dump a few clothes, socks, accessories and other personal belongings as they cannot be restored. Had to pack all the other belongings which were covered in black ash back home.
Left Mumbai with a heavy heart- but still, Super grateful that the incident did not happen later that night when we were sleeping.
I hope nobody goes through such an experience. Anywhere !

A Very good hotel but can be better. There is scope for improvement. The highlight of my stay was courteous Mr Singh who is managing the hotel. He is very pleasant in nature and made my day. A very jolly person. He has made our stay memorable. The rooms were clean but the mattress was a little smelly smelling of moss. The washroom for senior citizens is difficult to use as you have to climb into a tub to have a bath. There was no creamer in the room to have your tea or coffee and the intercom was not working. Rest was all fine

We stayed at Hotel Garden at the end of our tour of India. It is about 1 hour away from the international airport. The hotel is located in a great area and is near shopping areas and restaurants. The Gateway to India is also walking distance. The hotel itself is very simple but the rooms are neat and beds are very comfortable. We had some issues with the bathroom as the toilet was clogged and the hot water was limited. The morning breakfast is served at the neighboring hotel and is very simple. Overall, a very basic hotel which is balanced out by easy access to shops/restaurants.

The staff were constantly after tips. When we checked into the room about five staff came into the room with two suitcases all expecting a tip. Worse still, when we were leaving they were physically obstructing us from getting into a cab demanding tips. We did tip at times while we were there

Un hôtel très bien situé, les principaux attraits touristiques sont accessibles à pied. Accueil cordial par un monsieur qui parle français ce qui facilite les échanges. Tout le personnel est charmant.
Chambre spacieuse, grand lit et literie confortable, équipée d'un coffre, d'un réfrigérateur au 4ième étage (une terrasse est accessible, belle vue). Le petit déjeuner sous forme de buffet, majoritairement constitué de plats indiens mais également des fruits, toasts, pain beurre et confiture est servi à l'hôtel Godwin juste à côté.
Salle de bain vétuste qui mériterait un bon rafraîchissement, douche peu fonctionnelle et ne donne pas l'impression d'être propre.