Hotel Ramtel inn

Booked through Agoda, paid full in advance. We went from Chennai to Madurai for a trip and the only spoiler that we had was this hotel. All the aspects of this hotel was bad. We decided immediately to choose another property and luckily there was a very good place nearby and we went there.

Very very worst. Don't ever choose this hotel.No parking facility, guideness etc. No refund because of their poor facility so their collecting the charges fully when you enter. Be cautious again again please don't choose this hotel . No response speech. Aragont reply. Very very worst. We have not seen such poor place to stay. We felt very bad , disturbed on seeing such poor and worst hotel but getting more payment. Most of hotels will get the remaining amount only in checkout but here they getting when entering itself it shows their cunning ideas for their poor place to earn. No person to carry our luggage , no hot water for 24hrs.

SPAM!

Hello Guest,

First, we need to know your name and the date of your stay with us before we can respond to the specifics of your review. According to the findings of our level 1 investigation, we were unable to locate you in our database using the information that you supplied. We do have a log system in every department, and when we cross-checked it, we found nothing linked to your complaint. As a result, we are requesting that you come up with your original face, or else this review will be considered as SPAM.

Following are the points which I like/Dislike
1. Its not a hotel. Its a well built & maintained lodge. For me a Hotel is a place which has all the services like room service, In house kitchen, parking, multiple staff for service etc.
2. No inhouse kitchen, they have a restaurant next door where you can go and eat. they don't allow room service.
3. Car parking is 80-100 mtrs away totally separate from the hotel premise. You have take the security guard along with you to open the lock of the parking & move your car. This entire process of Parking is very very inconvenient.
4. No fridge inside the room. Rooms are neat & clean but have mosquitoes as the bathroom window is open and is exposed for the insects.
5. Only suitable for single business travellers who are not looking for any service. For a family, I do not recommend at all.
6. Location is at a major city junction hence it is full of traffic.
7. I booked this hotel because I was confused with the way these travels websites display the information under these hotel sections. Like they will say restaurant available but it will be adjoining restaurant and not hotel's. I can say my house has 5000sqft park but actually it will be a municipal park right next to my house.
8. The place has a very low staff and you dont get to watch hindi channels on TV. So, if your are in room get ready to be bored.

We checked this hotel in Booking.com and went over to make a booking, thinking that they would work out a better rate for a group of 10pax. But the reception guy quoted us a rate 3000INR higher than booking.com. Me being a hotelier, questioned him why the direct rates are higher when usually they try to avoid the commission paid to booking.com and give competitive rates. He said thats the way of the hotel, to stay or to get going.
Because it was too late I still convinced myself to book this place online, only to find out that the property has blocked the rooms online also to ensure we dont book at the lower rate.
The guys at the reception were yelling at us and they were so unprofessional despite we being tourists.
Worst ever hotel! and dint look safe also.

My dear Guest, Thank you very much for taking the time to rate and review us. We appreciate your nice sentiments and would like to address the points you raised. Two Comfort twin rooms are on your reservation. Only 3 people are allowed in each room in this category. There is a limit of six. But you brought ten Member's. As per our policy, an additional person fee of Rs.3,000 for four people is requested. However, despite your rude behaviour, we handled the problem with patience. However, rest assured that moving forward, you will receive prompt assistance from our end. We are looking for welcome in the near future.

This is the worst hotel I have stayed recently in terms of the staff/manager behaviour. Highly disappointed and definitely not recommended.

Issues:
- The booking I made through Agoda with the option for Large bed as I was travelling with family and kid. I also got the confirmation from Hotel through Agoda that they confirmed that they will arrange Large bed instead of Twin bed well before the Check-in time. But when we check-in they gave twin-bed room only and said that you booked only this room, that too in a rude manner. We didn't speak and checked in.
- We came to know few mins after check-in that they have another large bed room a guest just vacated, which costs even lesser than the given twin-bed room. When we were requesting to check-in to that room the manager said he cannot do that as he may not get booking if he do so. When we asked why did you confirm our request in Agoda that they will arrange Large bed room - he said that it was the only option he had to respond to our request. How dumb these people? Without proper knowledge or training they simply click whatever and making trouble at the time of checkin for the guests. Highly unprofessional and not-fit to partner with Agoda or any other platform. Disappointed with Agoda for not providing any option for us to report or rectify this matter that too while or after check-in. May not use Agoda again for any booking.
- We found that the windows is damaged and cannot lock the window. Through this window anytime anyone can easily open and get into the room. Photos and videos attached. In the photo and video we can see the Grill, Mosquito net and then sliding window. Grill is not locked and can be opened. Mosquito net doesn't have any lock. Also the sliding window also doesn't have any lock. Outside the window is a passage for other rooms.
- Worst part is, when we complain about this window issue, they simply saying that this is how it is and it is secured only. Also they claim that do not worry, no one will enter into to room like that. What a behaviour is that?
- Twin-bed size. These cots are fitted to floor and it is too short for even a skinny person.

As per online Policy we are not change the rooms manually.we are instructed to your cancel the room & Booked the Another Double bed room but you are refused to Changes & your are attached the Room Window Photos its clearly shows the Lock available in door. Its closed from inside room cannot be accessed from anyone from outside.Also we are Already discussed about the window issue at the your check out but you are not accepting our words.Thank you sir, for your stay at ramtel inn,Madurai