JUCY Snooze Queenstown

I stayed for 5 nights and found it comfortable. The location is perfect and easily walkable to everything in Queenstown. The staff I interacted with were very nice and helpful. I had a lot of luggage and was able to store it in the luggage room and access it when I needed to. Just be aware that the luggage inside the room isn't monitored, so technically another resident could get inside your bags. The room is always locked though and requires a staff member to open it. Both the pod rooms and bathrooms were clean. They provide you with a towel. You can use the laundry and purchase powder detergent for a few dollars. The pod itself was convenient; it has a mirror, charging port, and small pouch to hold belongings.

Hi,
Thank you for your detailed feedback. We're delighted to hear that you found your stay comfortable and enjoyed our prime location in Queenstown. It's also great to know that our staff were helpful and accommodating, and that you appreciated the cleanliness of our pod rooms and bathrooms.

We understand your concern about luggage storage that is why we have a camera monitoring the room at all times. It's wonderful to hear that you found the amenities in the pod convenient and that you were able to make use of our laundry facilities.

We hope to welcome you back for another stay soon!

We stayed in a double room with bathroom and found it quite clean and quiet. The location is great if you want to take the gondola or hike up to the top and on to Ben Lomond, because you can walk right from this place. But parking is a big hassle so it's not a good option to stay here if you have a vehicle. It's not their fault, it's just a fact about Queenstown.

Where they desperately need to improve is with the kitchen facilities. The sole kitchen is way way too small for the size of the place. Much of the shelf and fridge food storage is used up by the staff who live there, to the distinct disadvantage of the paying customers (and it costs a lot to stay here, like anywhere in Queenstown, so we should get absolute priority, not the scraps of space left). And because storage is tight in the kitchen there are cubicles for additional dry food storage in the corridor leading to the kitchen, also mostly taken up by the staff. But the cubicles take up about half the width of the corridor so it makes the whole kitchen experience even more unpleasant. And that's just the storage aspect of using the kitchen. Trying to prepare food any time around usual mealtimes involves a lot of waiting and patience and choreography to cope with the high number of people using the kitchen. Again, kitchen use seems to be dominated by staff, judging by the high percentage of people we were sharing the kitchen with who took their food from places marked staff food. Add to this the clueless people not cooking, just standing in the way chattering, and meal prep took way too long. And there seemed to be a sense of entitlement that staff living there seemed to have about use of the kitchen. I didn't go to New Zealand to cook, I want to be able to get in and out of the kitchen as quickly as possible and require the places I stay to have adequate facilities for their paying guests, exclusive of any staff living there. As it was when I was there this place fell very short in this regard.
And after meal prep, the only place to eat besides one's room is up on the roof. It's a nice indoor and outdoor space but your food is cold by the time you get up there.

They seem to actually read the reviews they get, so here's my suggestion:
They used to have a now closed pizza place on the roof, and I was told that new management is not going to re open it. I peeked in the kitchen up there and it looks to be a good size. So why not fix it up as needed and open it up to paying guests only, and have the existing kitchen for resident staff and as overflow for guests who choose to use it? And the bonus would be that cooking and eating facilities are in the same place for the convenience of paying guests.

If the above is not possible then they need to prioritize their paying customers when it comes to kitchen storage and use. They need to find other places for staff to keep their food and find ways for paying guests to have priority over staff in use of the kitchen. If they don't put paying guests first they won't have many, and then they won't need many staff, so I guess that's another way to solve the problem.

Wow, thanks for sharing such detailed feedback with us! 🌟 We're stoked to hear you found your double room clean and peaceful, and that our location was spot-on for your adventures! 🏞️ We totally hear you about the parking dilemma—Queenstown can be a bit of a challenge in that department, for sure. 😅 And we appreciate your honest thoughts about our kitchen facilities. We're sorry you didn't have the smooth experience we aim for! 😔 Your suggestions are super valuable, and we'll definitely take them on board as we work to improve. Thanks for helping us grow—we're committed to making your next stay even better! 💪🍳

The single room (no windows) was just what I needed to attend an event. It was comfortable, had a TV, bathroom and hanging space. Luggage space under the bed. Slept well except AC a little aggressive.

Hostel has a laundry, kitchen and a rooftop social space where you can eat, laze around or look at the scenery from the balcony.

Kitchen was a tad disorganised and space for provisions limited by the amount of residents.

Thank you for sharing your experience! It's good to hear that the single room met your needs and was comfortable for your event attendance. The presence of amenities like a laundry, kitchen, and rooftop social space is definitely a plus for many travelers. Your feedback about the kitchen being a bit disorganized and limited space for provisions is valuable, and it can provide insights for improvement.

If you have any more details or specific suggestions you'd like to share or if there's anything else you'd like assistance with, feel free to let me know. Safe travels!

I will first give you the positives. I stayed in room 41 with an attached toilet. Paying over $ 100 per day. There was no breakfast, coffee & tea for that price. I would like to address the management team to reconsider for customers paying that price 🙏

Basic hotel, room & toilet which is fine. Fantastic staff to support you

Thank you for sharing your feedback and highlighting the importance of providing breakfast, coffee, and tea for customers paying over $100 a day. Your input is valuable, and it helps in understanding the expectations and preferences of guests.

While I can't directly influence the policies of specific accommodations, your suggestion is noted. Many accommodations do offer complimentary breakfast or have options available for an additional fee. It's always a good idea to communicate your preferences directly with the management or check if the accommodation provides such amenities when making a reservation.

If you have any more comments, questions, or if there's anything else I can assist you with, feel free to let me know. Safe travels!

We stayed here for 3 nights in February. We got checked in quickly however the staff were not the most welcoming, they seemed annoyed that we interrupted their conversation when we arrived.

The hostel itself was fine, we had a private room which was great. The only thing id comment on was lack of storage, no shelf's anywhere to put anything on.

Super central location, everything was very walkable!

Hey helzio,

Thanks for choosing LyLo Queenstown for your recent stay and taking the time to share your feedback with us. We appreciate your positive comments about our convenient central location and the private room you stayed in. It's great to hear that you found everything within walking distance.

We apologize if the initial interaction with our staff wasn't as warm and welcoming as it should have been. We'll make sure to address this with our team to ensure that all guests are greeted with a friendly attitude.

Regarding the lack of storage in your room, we appreciate your feedback. We'll definitely take it into account for future improvements.

We hope you had a memorable stay overall and we look forward to welcoming you back to LyLo Queenstown in the future.

Warm regards,
LyLo Queenstown