MAYFAIR Himalayan Spa Resort

Wonderful place for family vacations. One of the best resorts in the country with excellent experience in all respects. While the resort is beautifully designed for rooms, restaurants, garden.. the services of staff are simply amazing. My family rate this as best place to stay in the country

Dear Sandeep Verma,

We're thrilled to hear that your family vacation was a standout experience and that our resort impressed you with both its design and service. It's great to know that the time spent in our rooms, restaurants, and gardens was delightful for you and your loved ones. We strive to maintain our status as one of the best resorts in the country and your feedback is invaluable to us in that pursuit. We look forward to welcoming you back for another exceptional stay in the future.

Thanks & Regards

Ranjeeta Mohapatra
Resort Manager

The hotel is nestled on a green mountain side and is extremely beautiful.We had extremely good service and Aruna and Mousaum helped us through out our stay and made the stay pleasant.The food was delicious and the staff was kind and helpful.

The scenic beauty is beautiful . The rooms r specious. We stayed in two suits for 7 nights, the experience was horrible. There were cockroaches, lizards in the room. The food was not too satisfactory. The service is poor. We had to wait for more than an hour to get food served. The bakery items are very bad, same items were displayed everyday. Not expected from Mayfair as we had better experience in other Mayfairs of different places.

Dear Seaside62121508515,

It's disheartening to read about your recent stay with us not meeting the high standards we strive to uphold. We're glad you enjoyed the scenic beauty and found our rooms spacious but are sincerely concerned about the issues you've mentioned. The presence of cockroaches and lizards is absolutely unacceptable, and we have notified our housekeeping team to address and rectify this immediately. Maintaining impeccable cleanliness is a top priority, and we will ensure a situation like this does not recur. Regarding the food quality and bakery selection, your feedback has been forwarded to our culinary team for review and improvement. We understand that timely service is crucial, especially during meals, and we are re-evaluating our service protocols to significantly reduce wait times. We appreciate you voicing your concerns, as they are vital for us to make necessary changes to enhance our guest experience. We are committed to ensuring our services and amenities reflect the high standards our guests expect from all Mayfair properties. We hope for an opportunity to restore your faith in our hospitality in the future.

Thanks & Regards

Ranjeeta Mohapatra
Resort Manager

When a person books a vacation paying 2 5 lakh for a luxury experience in a luxury resort for 6 days, he least expects to find cockroaches on one night, lizard on the next, wifi not working, hair dryer out of order, hot water not coming in the tap. And none of it gets rectified despite calling the reception upto 6 times a day. And the room service was horribly late everything we ordered food for our toddler.

The point of the vaction is lost when the guest has to go through these kinds of harassments and then get an explanation from the property manager, Mrs Ranjeeta she's saying we are fully booked, staff has gone home to vote so we are not able to provide service. Really!? Is that the explanation to give to a guest who has pre booked an prepaid a 6 day stay in a luxury suite?

The worst display of poor management was when on the day of our departure, a car that was prebooked 2 days as well and was confirmed to be available at 12 pm was not available to us untill we started frantically looking for alternative options to the airport as the we were almost about to miss out flight.

Highly disappointed. It was an absolute waste of our money and peace of mind to book this hotel and a health and hygiene hazard formour toddler. Never going to recommend this pace to any of our friends and we are planning to send a notice for consumer harassment.

The hospitality of the staff made the stay a really memorable one. Kudos to Chef Murshid and Chef Sumon by going out of their way cater our taste buds with special requests from us. Wonderful restaurant atmosphere with steward Kanchan who made it really comfortable for us and last but not the least Ambar (receptionist) made us feel really at home. Wonderful experience and highly recommended for all.

Dear Discover44149012401,

We are thrilled to hear that your stay was made memorable by the exceptional hospitality of our team. It's rewarding to know that Chefs Murshid and Sumon were able to delight your taste buds by accommodating your special requests. We're equally glad that Kanchan contributed to the wonderful atmosphere in our restaurant, ensuring your comfort throughout. And recognizing that Ambar provided a warm and welcoming experience at the reception is truly heartening. Your recommendation is highly appreciated, and we look forward to serving you again for another wonderful experience.

Thanks & Regards
Ranjeeta Mohapatra
Resort Manager