The Astor Hotel

Horrible experience. Nightclub in the hotel. No window. Poor management. Dishonest staff.

Je vous déconseille de séjourner dans cet hôtel. Il est très difficile d'y dormir correctement plusieurs soirs par semaine et le week-end à cause de la boîte de nuit au rez-de-chaussée. Les chambres sentent la cigarette.

Dear Guest,
Greetings from the Sweetest part of Bengal!
Thank you very much for taking out your valuable time and sharing your feedback with us.
Please accept my sincere apologies for all the short comings which lead to a poor experience. I have taken it up with my core team and have put in corrective measures to ensure that such mistakes do not happen again. It's our endeavour to meet and exceed our guest's expectations.
I am sorry for not being able to deliver the same this time. It's my earnest request to consider this as one of the odd incident and let it not mar your opinion about Astor. I am hopeful that you will give us another opportunity and visit us soon in future.
Looking forward to welcoming you back to Astor Kolkata.

Warm Regards,
Amit Kobat
General Manager
gm@astorkolkata.com

Hotel molto comodo, receptionist perfette e gentili, si trova vicino alle principali attrazioni di Kolkata. Accoglienti stanze, ristorante annesso, ci ha servito con molta professionalità Nerajita e abbiamo mangiato benissimo. Ci torneremo

Dear Guest,
Greetings from the Sweetest part of Bengal!
It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.
At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. Personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are really fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times. Thanks again for a special mention about Neerajita.
We look forward to welcome you back at The Astor, and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.
Warm Regards,
Amit Kobat
General Manager
gm@astorkolkata.com

Bell'hotel. Comodo a molte delle principali attrazioni di Calcutta. Belle le camere, hotel elegante e raffinato. Staff molto gentile. La colazione è buona e ben presentata. Potrebbero esserci più scelte dolci. L'hotel è vicino a un locale in cui talvolta la musica è alta. Una sera la musica ci ha svegliati perché molto forte ma ha smesso alle 1.30, orario tutto sommato accettabile.

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.Your concern has already been raised with my team regarding the inconvenience you faced for loud music.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Hotel accogliente e molto pulito. Le camere sono perfette e molto ampie.Personale molto gentile e disponibile. La colazione intercontinentale ha una vasta scelta.Anche la zona é ottima per visitare la città.

Dear Guest,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. It was also nice to know that you had a very pleasant experience and I am indeed happy that my team lived up to your expectations and that you had enjoyed the hospitality and services provided by my team.

At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest. personalized and dedicated care for our guest is one of our "Exceptional Service Brand Credo" for Archer Hospitality and we are real fortunate to have lovely ladies and gentlemen who always tries to exceed guest expectations at all times.

We look forward to welcome you back at The Astor,and we promise to make your future events and stay more meaningful and memorable every time. We look forward to serving you again.

Warm Regards,

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Eigentlich ein gutes Hotel in Kolkatta, Kalkutta, Lage ist gut, Restaurant hervoragend. Sehr freundliches Personal, sehr aufmerksam. Aber nun kommt es, wie schon andere Hotelbesucher beschrieben haben, ist es sehr laut vom Hotel aus der Hotel eigenen Bar. Im Zimmer hatte man das Gefühl, bei jedem Bass im Bett abzuheben. Freunde von uns hatten ein Zimmer weiter vorn, die hatten nicht dieses Empfinden.
Wir können dieses Hotel leider nicht empfehlen, solange man auch nicht versucht ein anderes Konzept betreffend die Bar zu finden.

Joli hôtel colonial mais aucune tranquillité .ma chambre donnait directement sur la terrasse bar avec musique . De plus ce petit hôtel organise des réceptions indiennes ce qui fait venir beaucoup de monde et la rue est bruyante.Je n'ai pas pu dormir pendant les trois nuits de mon séjour.

Dear Sir,
Greetings from the Sweetest part of Bengal !

It is most kind of you to share your experience and Thank you for taking out time to write this review. At all times it is our constant effort to deliver the desired service, quality and expectations as you deserve being our guest.However we sincerely apologize for making you feel the opposite.

I have personally addressed your concern and highlighted them to the respective departments,so that necessary measures can be taken to meet The Astor hospitality services.

We look forward to welcome you back at The Astor, and we promise to make your future events more meaningful and memorable every time.

We look forward to serving you again.

Warm Regards,
Kaushik Sengupta
General Manager
gm@astorkolkata.com

Exceptionnel. Chambre Reservé à l'avance pour un prix de 80 euros par nuit. Havre de Paix dans un Calcutta Light and Dark. WIFI sans bavure. Petit-Déjeuner de qualité, tout comme le Lunch. Bonne ambiance sur le bar terrasse. Mon best dans les mégalopoles indienne visitées depuis 1978. Fabrice Theil, journaliste @worldtrot

Dear Mr.Fabrice
Greetings from the sweetest part of India !

It was certainly nice to hear from you and thank you so much for your feedback. We at The Astor always believe that your comfort ,sleep and the experience that you take from us , during your stay is of a prime importance, and if we can do something more for you, for a meaning full and memorable experience staying at The Astor.

I thank you again to spare quality time of your's, during your busy scheduled and write about your experience.

Hope to see you again at The Astor.

Warm Regards

Kaushik Sengupta
General Manager
gm@astorkolkata.com

Bel hôtel de style colonial bien situé en centre-ville. Beaucoup de charme, chambres confortables et bien équipées. WiFi gratuit disponible dans les chambres.
Bon restaurant avec buffet ou 'à la carte' et bon buffet de petit-déjeuner.
Personnel très professionnel et sympathique.
Une bonne adresse pour visiter Calcutta et pour ceux qui aiment les hôtels de charme.

Dear Sir
It was certainly nice to hear from you and thank you so much for some lovely response . We at The Astor always believe that your comfort ,sleep and the experience that you take from us during your stay is of a prime importance, and if we can do something more for you for a meaning full and memorable experience staying at The Astor.

We wish you to come back and stay again in near future so that we can showcase it well again.

I thank you again to spare quality time of your's, during your busy scheduled and write about your experience, would certainly share your feedback with my team.

Hope to see you again at The Astor.

Warm Regards
Kaushik Sengupta
General Manager
gm@astorkolkata.com

hôtel très sympa nous sommes resté 5 jours, la première chambre allouée était bruyante mais on nous la changée très rapidement
Hôtel très bien placé pour les visites
Petit déjeuner pas énormément de choix mais produit de qualité

Dear Sir
Greetings from the sweetest part of India !

It was certainly nice to hear from you and thank you so much for your feedback. We at The Astor always believe that your comfort ,sleep and the experience that you take from us , during your stay is of a prime importance, and if we can do something more for you, for a meaning full and memorable experience staying at The Astor.

It was really ought to know about your experience during Breakfast, will certainly ensure to keep more varieties.
We wish you to come back and stay again in near future so that we can showcase it well.

I thank you again to spare quality time of your's, during your busy scheduled and write about your experience.

Hope to see you again at The Astor.
Do write to me on your next visit at gm@astorkolkata.com

Warm Regards

Kaushik Sengupta
General Manager

Siamo stati sette giorni in questo hotel. Ottima posizione per vedere le migliori attrazioni di Calcutta , il victoria memorial, il new market, la cattedrale di sant Paul, i giardini.
Ubicato a poca distanza da park street, la via dello shopping e del mangiar bene di Calcutta.
Buona la strada, pulita per lo standard della città.
Per chi ama lo stile coloniale inglese, sembra di stare in una vecchia villa inglese. Non c è ascensore, ma i piani sono solo due.
Camere spaziose e funzionali, complete di set per potersi preparare un the o un caffè in camera.
Letti molto comodi e tutto molto profumato.wi fi non molto costante camera eassociato ad un solo apparecchio .
Personale della reception sempre molto cortese e pronto a dare consigli e suggerimenti nulla come muoversi nella città.
Ottimo ristorante dove poter assaggiare cucina internazionale, ottima pasta, o cucina asiatica e indiana, personale gentilissimo, ottimi prezzi.

Dear Sir
It was certainly nice to hear from you and thank you so much for some lovely response . We at The Astor always believe that your comfort ,sleep and the experience that you take from us during your stay is of a prime importance, and if we can do something more for you for a meaning full and memorable experience staying at The Astor .. We wish you to come back and stay again in near future so that we can showcase it well again ..

I thank you again to spare quality time of your's, during your busy scheduled and write about your experience !!

Hope to see you sir again at The Astor.

Warm Regards
Kaushik Sengupta
General Manager

Hotel di vecchio stile però con camere e bagni moderne e puliti, non ha ascensore , il ristorante è di buon livello ed il menù proposto è raffinato principalmente indiano ma con alcuni piatti internazionali che però non ho provato.
L'hotel si trova nel centro della città , nelle vicinanze del Victoria Memorial House, ha un bar ed a tardo orario è nightclub ma non disturba molto perchè le camere sono bene insonorizzate

Dear Guest,

Thank you for taking the time to share your review on Trip Advisor.

It is my pleasure to read that you had a pleasant stay with us. We are indeed delighted to know that the food & services / quality of room were up to your expectations. It is comments and constructive feedbacks such as yours that inspire us to strive for greater heights of excellence in our services. It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations.

Your appreciation has been conveyed to the entire team and I am sure that your recommendation will go a long way in encouraging us all moving forward.

The Astor, Kolkata, located in the heart of the city, is always a preferred choice for business and leisure travelers around the world and your acknowledgement of the same pleases us.
Housed in a century-old building, The Astor is synonymous with good living, exceptional hospitality, unforgettable cuisine and efficient, clockwork service. The hotel has a rich selection of restaurants to choose from including the most popular bar in Kolkata, Plush Lounge & Bar apart from the evergreen Kebab-e-Que, which has just completed 30 years of operation.

Thank you again for making us your hospitality partner. We look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra

Anfang Dezember verbrachten wir als 5-köpfige private Reisegruppe 3 Nächte im Astor Hotel in Kalkutta. Es ist zentral gelegen, in einer angenehmen Nachbarschaft, und es ist auf den ersten Blick sehr gepflegt und ordentlich geführt. Das Rezeptions-Personal ist freundlich und bemüht, war jedoch leider nicht in der Lage, für einen angenehmen Aufenthalt zu sorgen. Es stellte sich nämlich heraus, dass die hoteleigenen Bar im Erdgeschoss, die man über das Foyer betritt und auch wieder verlässt, an zwei Abenden hintereinander als Diskothek genutzt wurde. In unseren 3 Doppelzimmern, die im ersten Stock lagen, war an Schlaf nicht zu denken! Nicht nur dröhnte bis spät in die Nacht die Musik in unseren Zimmern derart laut, dass man das Gefühl hatte IN der Disko zu sondern. Hinzu kam, dass das Wummern der Bässe die Wände und Möbel, ja selbst die Betten, vibrieren ließ. Außerdem kamen und gingen unentwegt und auch wieder bis spät in die Nacht laut lachende, lärmende Gäste die Disko durch das Hotel Foyer und sorgten dafür, dass man auch bei ihnen das Gefühl hatte, sie stünden mitten im eigenen Zimmer. Einfach unerträglich und eine absolutel Zumutung, über die auch der freundliche Zimmerservice und das ordentliche Frühstücksbuffet überhaupt nicht hinwegtrösten können. Zwar ermöglichste man uns noch einen Zimmerwechsel in den zweiten Stock, wo der Lärmpegel allerdings kaum geringer war. Ich muss dringend jedem von einer Übernachtung im Astor Hotel abraten, auch wenn es noch so geschmackvoll und wohnlich eingerichtet ist und als Heritage Hotel geführt wird.

On the onset, kindly accept my sincere apologises for not being able to meet your expectations. While it is our constant endeavor to provide our guests with exceptional standards of products and services, in this particular instance, we seem to have not been able to achieve the same. We have taken note of the disturbances faced by you due to the Music in our Night club and assure you that we are taking corrective steps which have been initiated at my end .

I hope this revert would be seen as gesture to acknowledge and convey the message of our commitment to constantly improve our product and services. We would be delighted to welcome you back in future and keep up the good work as in the past and showcase the highest level of service standards.

Sudip Kumar Maity
General Manager

Mit meiner Familie ( neben mir unsere -erwachsenen- beiden Kinder sowie ihre Ehepartner ) reiste ich 2 Wochen durch Süd-Indien, und wir hatten stets zu unserer vollen Zufriedenheit sehr gute bis hervorragende Hotels besucht.
Abschluss der Reise sollten 3 interessante Tage in Kalkutta sein. So buchten wir dort 3 Zimmer für 3 Nächte ( 4.-7.Dez. 2014 ) im Hotel ASTOR.
Die Übernachtungen, obwohl zwischenzeitlich zwei Zimmer gewechselt, gerieten geradezu zum Horror-Erlebnis : Wir schliefen direkt über einer uns bis dahin nicht bekannten u. zum Hotel gehörenden Diskothek, deren brutal dröhnende Musik jeden Gegenstand im Zimmer (einschliesslich uns in den Betten) vibrieren und uns erst weit nach Mitternacht etwas in den Schlaf kommen liess! Zudem gelangte der Lärm der ein- und ausgehenden ( meist eher brüllenden ) Disko-Besucher durch die Hotel-Rezeption ebenso bis in die Zimmer. Uns ist völlig unvorstellbar, wie überhaupt ein Hotel die Erlaubnis zum gleichzeitigen Führen einer Diskothek erhalten kann !
Die Vermietung solcher Zimmer müsste polizeilich verboten werden. Wir werden unsere grauenhaften Erfahrungen selbstverständlich auch noch der zentralen Tourismus-Zentrale Kolkata mitteilen und zudem nachfragen, wie solch eine Herberge sich auch noch als "Heritage"-Hotel bezeichnen darf.
Das eigentlich sehr nette Personal in der Rezeption stand unserer Beschwerde ziemlich hilflos gegenüber ( und gestand uns, dass es diese Beschwerden regelmässig von empörten Hotelgästen entgegennehmen müsse ). Immerhin ermöglichte es uns den Umzug in andere Zimmer, die allerdings nur eine unwesentliche Besserung des Zustands erbrachte.
Fazit : Nie wieder ins Hotel ASTOR !
Dr.med. Hans-Henning Koch / Hamburg - Germany

On the onset, kindly accept my sincere apologises for not being able to meet your expectations. While it is our constant endeavor to provide our guests with exceptional standards of products and services, in this particular instance, we seem to have not been able to achieve the same. We have taken note of the disturbances faced by you due to the Music in our Night club and assure you that we are taking corrective steps which have been initiated at my end. We have also instructed the team to ensure no commotion in lobby or Guest corridors post 10 PM.

I hope this revert would be seen as gesture to acknowledge and convey the message of our commitment to constantly improve our product and services. We would be delighted to welcome you back in future and keep up the good work as in the past and showcase the highest level of service standards.

Sudip Kumar Maity
General Manager

Diesen Herbst hatte ich das Vergnügen eine Nacht im Astor zu verbringen. Die Zimmerausstattung war durchaus ordentlich, aber Sauberkeit und Pflege schienen vorallem für den Sanitärraum ein Fremdwort zu sein. Damit lies sich jedoch noch leben. Viel schlimmer war die dreckige Klimaanlage die sich kaum ausschalten lies und die Tatsache, das man wohl ein Fenster vergessen hatte...
Desweiteren reiste ich mit meinem Vater und man hat uns ein Doppelbett zukommen lassen. Außerdem wurden wir recht grob von der Rezeption bei einer Frage angewiesen einfach auf unser Zimmer zu gehen. Das Essen im Restaurant war genießbar, aber das Personal war sehr unaufmerksam, jedoch schien das selbe Personal beim Frühstück wie ausgewechselt und war sehr bemüht.
Der Hammer war jedoch der vom Hotel gebuchte Fahrer zum Sightseeing, welcher im Vorraus bar, ohne Rechnung, bezahlt werden musste und schließlich kein Englisch konnte. Seine Sightseeing Tour war dann schließlich nicht schlecht, er hat sich Mühe gegeben, jedoch hat er uns in Verlegenheit gebracht, weil er am Ende sein Geld von uns sehen wollte, was ihm das Astor vermutlich aber nie geben wird. Nie wieder ins Astor!

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

We regret to note your grievances. Please accept our apologies for the shortfall in service you received during your stay with us.
Your feedback was important and has certainly helped us gauge areas where we could have improved our services. Please be assured all necessary actions / steps have been taken to erase all the shortcomings in our service.

With pleasure we would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. The property is now centrally air-conditioned with individual controlling units in each room or outlet. Also we now have fresh air running in the entire corridor, common areas and rooms. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers. In spite of the renovation, we have tried to maintain and keep the heritage alive.

Thank you for making us your hospitality partner. Do give us another opportunity to make your stay a better experience.

Warm Regards,
Sourav Mitra

Wir reisen gerade 1 Jahr um die Welt und sind 3 Monate in Indien. Wir verbrachten Weihnachten in Kalkutta und das Astor stellte sich als gut und professionell geführtes Hotel mit tollem Service heraus. Das Frühstück war das beste bisher und das Personal ist reizend. Ich fühlte mich am ersten Tag unwohl und das Hotel war ein Zufluchtsort vom Gedränge Kalkuttas. Manche der Zimmer sind super und alle sind strahlend sauber. Es liegt sehr gut zu allen wichtigen Sehenswürdigkeiten.

Dear Guest,

Thank you for taking the time to share your review on TripAdvisor.

It is my pleasure to read that you had a pleasant stay with us. We are indeed delighted to know that the food & services / quality of room were up to your expectations. It is comments and constructive feedbacks such as yours that inspire us to strive for greater heights of excellence in our services.
It is heartening to know that you had a good time here and our specialized services and facilities exceeded your expectations.

Your appreciation has been conveyed to the entire team and I am sure that your recommendation will go a long way in encouraging him and we are glad that he was able to showcase the true standards of Astor hospitality.

With immense pleasure we would like to inform you that we have recently undergone renovation for our entire Room and Banquet inventory. We have been fully operational since last autumn-winter. In spite of the renovation, we have tried to maintain and keep the heritage alive. The rooms are modern with a contemporary feel and have been beautifully done up keeping the aesthetics in mind catering to all kinds or travelers.

Thank you for making us your hospitality partner. We look forward to welcoming you back soon.

Warm Regards,
Sourav Mitra