The Royal Santrian Luxury Beach Villas Bali

Hier ist alles absolut perfekt.
Wir hatten eine Villa ohne Meerblick - das bedeutet aber eine absolute Privatspähre mit eigenem Pool.
Man kann sich nicht wohler fühlen.
Ein absolutes Muss für unseren nächsten Bali - Urlaub.
Man sitzt super auf der Ocean - Terrasse und spektakulär war der Nachmittags - Tee / Kaffee mit einer Überraschung.
Das Essen war 5 Sterne plus.
Die Mitarbeiter (alle) waren so was von nett und zuvorkommend.
Hier kommen wir zu 100 % wieder hin.
Vielen Dank.

Dear Boraurer ,

Thank you so much for your glowing review! We're thrilled to hear that you had such a fantastic experience during your stay with us. It's wonderful to know that you found everything to be absolutely perfect and that you enjoyed the privacy of your villa along with the amenities it offered, like your own pool. We're delighted that you felt comfortable and that our ocean terrace and afternoon tea/coffee service added to your enjoyment.

It's truly heartwarming to hear your compliments about our 5-star plus food and the friendliness and accommodation of our staff. We strive to provide exceptional service and create memorable experiences for our guests, and we're thrilled to have succeeded in your case.

We can't wait to welcome you back for your next Bali vacation! Please don't hesitate to reach out if there's anything we can do to make your future stays even more enjoyable. Thank you again for choosing to stay with us.

Best Regards,

Ridho Adjie
General Manager

The pictures and the description of this resort do not do it justice, you need to try for yourself!
We decided to spend our honeymoon in Bali, and we found this hotel by trying to make a failed booking via a tour operator. Working in the industry when this tour operator made it so difficult to book, I decided to book direct and I am so happy I did.
We literally landed in paradise as soon as we arrived. Our plane connection was delayed and the result is that we arrived in resort without our luggage, but we didn't care as we were just overwhelmed by the peacefulness and beauty of this place.
We spent 9 nights here by the surprise of the staff (I guess most people travel around the island)and we took the opportunity to book a few things via the hotel and I cannot fault the staff, they were all absolutely amazing and so helpful and kind. My husband has colitis and constantly need toilet facilities close by, it was difficult to explain to the staff especially when we were taken on a private tour or to the fish market but they were all so accommodating. I wish I was still there!
A big thank you to Suardi for organizing everything to do with our stay, and Dominic is so happy you drove us to get Babi Guling, he is still talking about it!
Another big thank you to Sandi for teaching us to cook Balinese and to Leonie for assisting. Sucipta, best tour guide, driver front desk staff ever, you made us have a laugh. And for all the rest of the staff for an unforgettable stay.
THANK YOU! We won't forget our time in Nusa Dua

Dear Sabrina,

Thank you so much for taking the time to share your incredible experience at our resort. We're thrilled to hear that you found your way to paradise and that your honeymoon in Bali was nothing short of extraordinary.

It brings us immense joy to know that despite the initial hiccup with your luggage, you were still able to fully immerse yourselves in the serene beauty of our resort. Your words about our staff's hospitality and attentiveness truly warm our hearts. We strive to create a welcoming and accommodating environment for all our guests, and it's delightful to hear that we succeeded in making your stay comfortable, especially considering your husband's specific needs.

Suardi, Sandi, Leonie, Sucipta, and the entire team are ecstatic to receive your heartfelt thanks. They work tirelessly to ensure that each guest's experience exceeds expectations, and knowing that they played a part in creating unforgettable memories for you is the greatest reward.

We are immensely grateful for your kind words and the opportunity to be a part of your special moments in Nusa Dua. Please know that our doors are always open, and we would be honored to welcome you back for another incredible stay in the future.

Warm regards,

Ridho Adjie
General Manager

It was everything and more! Beautiful spacious room with private pool and outdoor shower. The grounds were immaculate. Staff were very helpful and friendly. The food was amazing especially the included breakfast and afternoon tea. It was perfect for a relaxing stress free holiday.

Dear Rebecca ,

Thank you so much for your wonderful review! We're thrilled to hear that your stay with us was everything you hoped for and more. It's fantastic to know that you enjoyed the spacious room with its private pool and outdoor shower, as well as our meticulously maintained grounds. Our team takes great pride in providing exceptional service, so we're delighted that you found them helpful and friendly. And we agree, there's nothing quite like starting your day with our delicious breakfast and winding down with afternoon tea. We're thrilled to have been a part of your relaxing, stress-free holiday, and we can't wait to welcome you back for another memorable getaway

Best Regards ,

Ridho Adjie
General manager

Hermoso hotel, las villas son increíbles, muy grandes y bonitas, la alberca y las áreas comunes maravillosas también, el servicio es tan amable y cálido que estuvimos felices, recomendable totalmente, volveríamos pronto mil gracias!!!

Dear Emar,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our hotel to be beautiful and perfect in all aspects. It's wonderful to know that you enjoyed our incredible villas, spacious pool, and lovely common areas. Providing friendly and warm service is a top priority for us, so we're delighted to hear that it contributed to your happiness during your stay. We truly appreciate your recommendation and can't wait to welcome you back soon! Thank you once again for choosing to stay with us.

Ridho Adjie
General Manager

Wir waren hier wie im Paradies aufgehoben. Das Personal und der Service war unglaublich. Das Essen ausgesprochen hochwertig und sehr geschmackvoll. Es ist alles sehr hochwertig. Die Villas sind sehr geräumig und die besten in der Region. Es war alles sehr, sehr sauber. Wenn wir einmal wieder nach Bali kommen, dann nur hierher.

Dear Dorish,

Thank you so much for taking the time to share your incredible experience with us! We're absolutely thrilled to hear that you felt like you were in paradise during your stay.

Our team is dedicated to providing top-notch service, and it warms our hearts to know that you found the staff and service to be incredible. We take pride in offering high-quality food, and we're delighted to hear that it was to your satisfaction. Our chefs work hard to ensure a tasteful and memorable dining experience for our guests.

It's fantastic to hear that you enjoyed the spaciousness of our villas, and we're honored that you consider them the best in the region. Maintaining a high standard of cleanliness is a top priority for us, so we appreciate your recognition of our efforts in that regard.

We would be absolutely delighted to welcome you back to Bali and host you again. Should your travels bring you our way, please don't hesitate to reach out. We'll be eagerly awaiting the opportunity to provide you with another unforgettable experience.

Thank you once again for your kind words and for choosing us for your stay in Bali.

Warm regards,

Ridho Adjie
General Manager

Ein perfekter Urlaub danke hierfür sehr freundliches Personal im Haus auch der Manager im Hause Herr Susrdi sehr zuvorkommend und immer bemüht alles zu erklären einfach perfekt es gab auch hier Kleinigkeiten die nicht in Ordnung waren wurden aber sofort korrigiert daher wirklich perfekt eine schöne Anlage wie haben uns auch in anderen Hotels umgesehen es war das beste nochmal vielen Dank so muss Urlaub sein wir hatten ein anderes Hotel vorher in ubud das war aber ganz und gar nicht gut also lieber das the royal Santrean

Dear Bella ,

Thank you so much for taking the time to share your feedback with us! We are thrilled to hear that you had a top-notch experience at our hotel and appreciate your kind words.

It's wonderful to know that you found our staff, including our Front office Manager Mr. Suardi, to be very friendly and accommodating. We take pride in our team's dedication to ensuring our guests have a perfect holiday, and we are delighted to see their efforts acknowledged.

We appreciate your understanding and patience regarding any little issues that may have arisen during your stay. It's our commitment to address concerns promptly, and we're glad we could make things right for you. Your satisfaction is our priority, and we are pleased that you found our facility to be just perfect.

It's especially gratifying to hear that, among other options you explored, you found Royal Santrian to be the best. We're honored to be your choice for a vacation destination, and we look forward to welcoming you back. Your preference over other hotels, especially after a less-than-ideal experience in Ubud, means a lot to us.

Once again, thank you for choosing Royal Santrian, and we can't wait to have you back for another wonderful stay.

Warm regards,

Ridho Adjie
General Manager

Un vrai coin de paradis, notre villa avec piscine privé était juste magnifique, le service est incroyable, le personnel d'une grande gentillesse. La nourriture est très bonne et l'hôtel en lui même est superbe, un lieu de détente et de sérénité. Un magnifique voyage que l'on n'oubliera pas.
Aurélie & Pascal

Dear Aureli and Pascal

Greetings from The Royal Santrian Luxury Beach Villas Bali

It is our privilege to learn that you had an excellent experience during your stay with us.

I am so glad to know that you enjoyed the entire stay from the beginning until you departed the resort with unforgettable memories.

We strive to give the best service and create memorable moments for our guests during their stay and going through your comment makes us believe that we have achieved this goal.

I will definitely share this wonderful feedback to the entire team to motivate them continuously deliver the Royal Santrian signature service from the heart.

We certainly hope that future plans will bring you back to stay with us for another exquisite resort experience.

With my best regards,

Ridho Adjie
General Manager

On a passé trois jours absolument magnifique.
L’équipe est juste au top et le lieu à couper le souffle.

Et un grand merci à Adipe et Rara pour leur gentillesse et aussi leur professionnalisme.
20/10🤍

Des vacances inoubliables 🤍
Merci à toute l’équipe.

Dear Mr Flyer

Greetings from The Royal Santrian Luxury Beach Villas Bali

Thank you so much for having chosen The Royal Santrian as a venue for your special vacation
It is our privilege to learn that you had an excellent experience during your stay with us.

I am so glad to know that you enjoyed the entire stay from the beginning until you departed the resort with unforgettable memories.

We strive to give the best service and create memorable moments for our guests during their stay and going through your comment makes us believe that we have achieved this goal.

I genuinely appreciate your complimentary words upon our dedicated team Adip and Rara , and I will definitely share this wonderful feedback to the entire team to motivate them continuously deliver The Royal Santrian signature service from the heart.

We certainly hope that future plans will bring you back to stay with us for another exquisite resort experience.

With my best regards,

Ridho Adjie
General Manager

Veníamos de otro hotel en Ubud, Viceroy Bali, en donde habíamos estado alojados, igual que en este hotel, con una tarifa prepagada no reembolsable de Booking (pagado todo desde el mes de abril, y s decir, pagada hacia 4 meses). Cuando llegamos, sobre las 20 horas, después de un largo día de excursión por Bali, nos surgió el problema que teníamos que volver a pagar la estancia por su política interna, hecho que nos sorprendió, ya que conocemos bastante el mundo turístico. Obviamente no accedimos a lo que solicitaba el hotel. Estuvimos hablando con la dirección del hotel porque no entendíamos nada, finalmente pedimos un certificado al banco con el cargo en Banco de hacía 4 meses de la tarjeta (cobrado por el propio ecommerce del hotel) así como contactamos con Booking para que aclararan el problema surgido con su reserva, ya que habíamos contratado una tarifa no reembolsable, por lo que en caso de acceder a la petición del hotel, tendríamos que volver a pasar la tarjeta por el mismo importe (ya pagado 1300Eur por tres dias), !!hubiésemos pagado dos veces la estancia porque Booking no hubiese devuelto nada con este tipo de tarifa!! Gracias a Booking, tras dos horas esperando en la recepción, pudimos solventar el problema, si no llegamos a contactar con ellos creemos que no habríamos podido dormir en el hotel. Una vez superado este primer problema, cabe decir que las villas son amplias y están muy bien , todo el personal muy amable y el Spa es muy bueno, pero esta primera impresión nos condicionó el resto de la estancia en el hotel, de ahí la nota. La última noche conocimos al Sr. Wayam Suardi (Asst. front office manager ) que nos pidió disculpas por lo ocurrió en el check in y accedimos a firmar una carta en donde no retrocederíamos el cargo de la tarjeta, que encontramos lógico, no así el tener que volver a pagar la habitación de una tarifa prepagada no reembolsable. Simplemente mejorando estos protocolos de actuación podrán mejorar las primeras impresiones, que son importantes en un hotel de esta categoría.

Dear Jj3004,

Warmest greetings from the Royal Santrian Luxury Beach Villas.

Thank you for sharing your concern, please allow us to take this opportunity to explain the situation.

The resort standard is strongly required the original or credit card physically upon arrival when advance deposit / payment is done by manual charging. This credit card will be swiped or dipped into EDC machine to verify that the transaction has gone through by original credit card. By having this process the bank will acknowledge it to protect any dispute charge arise in the future in order us to provide all the bank data, this strict policy is to ensure that all transaction having the same step.
We have discussed it with the bank and find out a better option of having advance charge to avoid the same issue upon guest check in.

We strive very hard each and every day to provide all of our guests with the very best experience possible and we hope you will choose to stay with us again whenever you decide to return to Bali so that we can make amends for the slightly disappointing experience on this occasion.

Sincerely yours,

Management and Team

Nos ha parecido un sitio increíble, un absoluto remanso de paz, desde el primer momento el trato es impresionante, en la ceremonia de bienvenida que tienen, te sirven una bebida que tu mismo vas haciendo con ayuda en nuestro caso de la amable Eka, que no dejó de sonreir en toda nuestra estancia, gracias Eka. Además la villa que nos asignaron era preciosa, muy amplia, bien cuidada, con todo lo que puedas necesitar en cuanto a instalaciones, limpia... la verdad que no se le puede poner ni una queja al sitio. Por decir algo (pero muy pequeñito) los armarios no son muy grandes, si vas para muchos días quizá tengas problemas de espacio para la ropa, o quiza es que no sabemos viajar con poca ropa, ja ja.
El lugar donde sirven el desayuno está muy bonito, justo mirando al mar y al jardín, el desayuno es a la carta y todo lo que probamos nos encantó, además la gente del restaurante también es superamable, escribiendo mensajes en hojas personalizados para cada día... una maravilla. Además el resto de zonas comunes están igual de bien cuidadas, una piscina preciosa con unas comodísimas tumbonas, nada que ver con esas horribles tumbonas de plástico duro de algunos sitios.
La verdad que es una locura de sitio, la paz, las instalaciones y la atención al cliente, para mi se merecen un 10, me quedaría a vivir allí sin ninguna duda.

Dear JFortes,

We would like to thank you for affording the time to share your beautiful feedback during your time with us.

We are absolutely thrilled to read that you were 100% relaxed and enjoyed the resort facilities. We genuinely appreciate your complimentary words to our dedicated team especially Eka who welcomed you with Balinese Ritual and giving an experience to make your welcome drink upon arrival. We will personally share your feedback to motivate her to continuously deliver our signature services from the heart. No words can describe how proud we are of our team that has made your recent experience an extra special one.

Thank you for giving us the opportunity to contribute to a memorable moment. We are more than ever encouraged to continue our journey and to deliver personalized hospitality to our guest.

We are looking forward to welcoming you back soon for another marvelous stay with us.

Sincerely yours,

Management and Team

Complexe luxueux donnant sur la mer abritant une vingtaine de villas somptueuses / seules 3 donnent sur la mer
personnel toujours souriants et aux petits soins
Une magnifique piscine vue sur la mer
Un cadre très agréable
Tout est réunis pour passer des moments inoubliables 👍
Seul bémol personnel souriant mais inefficace au niveau du service dans les différents restaurants
Qualité de restauration pas à la hauteur d’un 5 étoiles
Mais possibilité de dîner à l’extérieur navette gratuite à disposition

Dear 674501,

Thank you for having chosen The Royal Santrian Luxury Beach Villas and we are so happy to know that you had a fantastic time with us and were impressed with our staff performance. Your feedback is truly valued.

Thanks for your very kind word and we definitely look forward to welcoming you back to this beautiful island for another memorable experience with The Royal Santrian.

Sincerely yours,

Suardi
Front Office Manager

Impresionantes villas, con mucho espacio y decoración al detalle, todo limpio y muy cuidado.
Perfecto para unas vacaciones de relax.
No hay actividades para niños, solo bicicletas para pasear la playa de Nusa Dua, muy recomendable.

Dear Rebeca,

Warmest greetings from The Royal Santrian Luxury Beach Villas.
Thank you very much for taking a time to review us and share your experience.

It was delighted to read your detail comment in regards of our villa, impressive lots of space decoration and clean, perfect for a relaxing. We will share to all of our team to make a great spirit to serve our guests in the future.

We are planning to create some children activity and we hope that we could serve you again one day and taking an experience for it.

We are looking forward to welcoming you again to our beautiful resort.

Lors de notre voyage à Bali nous nous sommes arrêté quelques jours dans ce magnifique complexe en bord de plage ... un excellent restaurant qui malheureusement me laisse un souvenirs mouvementé vu que nous étions à table lors du violent tremblement de terre qui a secoué notre région mais surtout l’ile Voisine Lombok, malgré cela la nourriture locale était délicieuse un petit déjeuner très copieux, et frais.
Un personnel avenant et rassurant ...( surtout lors des tremblements !!) et un service à la plage au top 👌🏽

Thank you very much for staying and spent your recent vacation with us . Pleased to hear that you were enjoying your stay with us, especially the resort location, view , great food and service despite in very challenging situation. We have shared your valuable and positive feedback to all team for their motivation.
Look forward to welcoming you back to our resort in very neat future.
Warm regards, Ricky

Veníamos de recorrer una parte del Sudeste asiático por nuestra luna de miel y decidimos terminar nuestro viaje en Bali en este hermoso hotel.
Al llegar nos dieron una bienvenida súper cálida nos hicieron sentir especiales desde el primer día. La atención es excelente..!!!! Cada una de las personas que trabajan allí son muy amables y serviciales. Estuvieron atentos a resolver cada una de nuestras dudas y ayudarnos en todo lo que estuviera a su alcance.
Las habitaciones son increíbles muy espaciosas súper acogedoras la limpieza es impecable. No me alcanzan las palabras para describirlas.
Se pueden tomar los desayunos u organizar alguna cena especial allí. Cuentan con una pequeña piscina propia la verdad que no pensábamos que fuese tan hermoso..!
El desayuno es súper completo nos reciben todas las mañanas con unas hermosas flores y la atención es muy buena. Hay para elegir entre un menú bastante bueno donde hay de todo un poco para elegir..!
Se puede tomar sol o pasar el rato tanto en su espectacular su piscina como en la playa en ambos lugares siempre están atentos de ofrecerte agua y frutas así como las toallas correspondientes para los sillones.
Cada huésped tienen a su disposición un coche con chófer donde pueden acercarte a lugares cercanos lo cual es muy cómodo ..!
En la playa hay bastante oferta de actividades acuáticas..! Se puede tomar el té o un café a la orilla del mar con una bella vista.
Sinceramente creo que no podríamos haber elegido un mejor lugar estoy súper feliz porque es un lugar excelente pero por sobre todo su personal es excelente..!!!!!!!

Amazing.....Thank you very much for staying at The Royal Santrian during your vacation in Bali and taking a time to share your great experience related to overall experience from arrival, spacious ,clean & comfort villa, great food, lovely pool and great service staff . Really appreciated your valuable feedback especially on Staff Service which becoming our Greatest Assets. We look forward to having the opportunity of welcoming you back home to The Royal Santrian in very near future. Warm regards, Ricky

Eravamo in una bellissima villa con il nostro bambino di 6 anni. Il luogo e' davvero rilassante ed il nostro bambino adorava la bellissima piscina della villa. Siamo stati in molti luoghi simili, ma questo rimarra' per sempre impresso nella nostra mente perche' lo staff era davvero eccezionale. Tutti erano cordiali ed attenti alle nostre esigenze, ma cio' che e' piu' importante e' che ci hanno trattati come membri della famiglia: il nostro bambino era caduto ed e' stato portato all'ospedale; lo staff ha fatto tutto il possibile per aiutarci e ci chiedevano costantemente come si sentiva. Ora sta bene. Noi, come genitori, saremo per sempre grati a tutta la squadra del Royal Santrian per l'incoraggiamento ricevuto. Consigliamo vivamente questa struttura e vi ritorneremo non appena avremo l'opportunita'.

So thrilled reading your details review....Thank you very much for choosing and staying at The Royal Santrian for your vacation recently and taking a time to share your truly relaxing experience especially staff service, courtesy, spacious villa , nice pool and great service.
We truly believe our best asset is our staff, hence looking after our guest is our main priority.
We look forward to having the opportunity of welcoming you back home to The Royal Santrian in very near future .
Warm regards, Ricky

Nous avons réservé en octobre pour notre séjour en mai. A notre arrivée l'accueil très personnalisé est très agréable mais nous avons vite le désagrément de découvrir que la villa qui nous est proposée est située près de la route très passante avec une grande circulation, nous obtenons d'être logés dans une autre villa, avec pour seule nuisance les climatisations de l'hôtel d'à côté!
Pour les villas tout est raffinement et luxe. La décoration est magnifique, la chambre et la literie sont très confortables, les salles de bains et la douche extérieure sont conçus dans de très beaux matériaux .
Le cadre de l'hotel est magnifique et nous aurions aimé pouvoir profiter de la piscine à débordement, superbe de l'hôtel, avec vue sur la mer, mais nous apprenons par un courrier à notre arrivée que l'hôtel est privatisé pour deux jours pour un mariage et certains lieux privatisés sont donc fermés! En tant que clients nous aurions aimé être prévenus par mail avant notre séjour pour décider d'une éventuelle annulation.
Le manager nous a offert un cocktail de compensation et devant notre déception et insistance nous avons bénéficié d'une collation dîner au restaurant de la plage et du transfert à l'aéroport.
Nous retiendrons de notre séjour, un personnel très souriant, un cadre et des villas superbes d'un grand confort, le sable devant l'hôtel nettoyé (les alentours sont sales) et une bonne cuisine au restaurant de la plage. Les afternoons proposés sont un régal, et le bar de la villa est régulièrement approvisionné.
Le lever de soleil sur le Mont Agung est également un moment magique!

Thank you very much for choosing The Royal Santrian during your vacation in Bali and taking a time to share your great experience related to great overall resort, nice lay out, great privacy & luxury villa, great food, nice view of sunrise and great service.We also appreciated your valuable feedback and deeply apologized related to previous villa was assigned and back to back events during your stay for our future improvement. We look forward to having the opportunity of welcoming you back home to The Royal Santrian in very near future.
Warm regards, Ricky

Credo che questa sia stata l'unica scelta sbagliata della nostra vacanza a Bali. Con molto rammarico vi riporto la mia personale esperienza. Abbiamo soggiornato tra fine dicembre e primi di gennaio, avevano scelto questo posto rispetto ad altri proprio perché ci era sembrato riservato, tranquillo, insomma un posto di un certo tipo. Bene, a parte le camere che sono indubbiamente belle, il resto è stata una continua brutta sorpresa. Un pomeriggio mentre ravano in piscina hanno fatto entrare in piscina (pagando) una famiglia di indiani che erano in 10 disturbando ovviamente noi ed altri che eravamo lì. Poi hanno permesso che si accampassero in modo confusionale nel patio del ristorante dove hanno bevuto e bivaccato per ore... credo che il resort debba essere aperto a gente esterna solo per quanto riguarda la ristorazione e non per altri spazi come per esempio la piscina. Perché allora io dormo in un altro posto e vado tutti i giorni nella piscina dell'hotel più bello. Ma chi paga é sempre il più sfigato????
Loro sono gentili si, ma di una gentilezza che diventa piuttosto invadente. Alla mattina quando uscivamo dalla nostra villa per andare a fare colazione, avevamo diverse interviste da sostenere, cosa fate oggi? Che programmi avete? Cosa volete far? Vi organizziamo qualcosa? Va bene essere gentili ma se ho bisogno ve lo chiedo.
Una delle penultime sere al ristorante ci fanno trovare una lettera sul tavolo che l'indomani ci sarebbe stata un matrimonio e pertanto dalle 3 del pomeriggio la piscina non era più disponibile. Ma dico io stiamo scherzando??? Io che sono un ospite non posso usare la piscina perché voi avete un matrimonio? Roba da pazzi? Ovviamente considerate che dopo il matrimonio ha suonato una musica assordante vicino alle ville fino a mezzanotte, così se qualcuno voleva dormire, anche in questo caso ha dovuto subire il matrimonio di altra gente. È una struttura che non può secondo me per la sua piccola misura, contenere entrambe le cose accontentando tutti. Ma d'altra parte basta pagare e a quanto paga di più qua fa quello che vuole. Il giorno dopo ovviamente alcuni invitati hanno bivaccato anche loro nello spazio ristorante, con piedi sulle sedie, c'era chi ancora dormiva, insomma uno scenario veramente poco luxury.... eravamo davvero basiti.
La SPA è un indecenza, hanno adatta una villa , senza particolari cure , ci sono due lettini da massaggio al posto del letto matrimoniale, nessun tipo di atmosfera. A me l'operatore e non mi ha nemmeno chiesto se avevo subito interventi etc..che di solito ti fanno compilare un foglio prima... non è di certo all'altezza.
Palestra? Non c'è..noi siamo dovuti andare tutti i giorni nell'hotel accanto..
Cibo non è assolutamente degno del resort, ma nello standard di mille altri, vi consiglio il ristorante prego dentro al westin, perché vale davvero la pena.
Ci tornerei? Assolutamente no. Non basta avere delle belle camere, peraltro a Bali c'è molto meglio.

Thank you for your details email following up your stay with us. We are pleased to hear that you love our villa and service staff.

I sincerely apologized for the disappointment you experienced during your stay .We always strive for the highest levels of service ,facilities,value for money property, however obviously fell short on this occasion, especially the closure of the main pool during your stay, pool situation the day before the event and Spa treatment.
Hope above experienced will not tarnish your opinion regarding our resort and you give us another opportunity to welcome you back to our resort in the very near future.

Warm regards, Ricky

siamo appena arrivati da questa vacanza meravigliosa, da sogno!!!!!! 10 giorni bellissimi dal 01/08 al 11/0//2014 in questo hotel composto da ville bellissime ben arredate e con vetrate che ti danno la sensazione di vivere all'aperto ... spettacolare lettone ! ogni villetta ha la piscina privata contornata da alberi e arbusti fioriti tanto da dare una totale privacy tutto tenuto con massima pulizia tutto profumato ... delizioso. Il ristorante eccezionale... con un chef che potrebbe tranquillamente essere degno di qualche stella michelin; tutto il personale grazioso , professionale disponibile per ogni esigenza., tutto perfetto dalla colazione alla cena. La SPA con personale qualificato trattamenti a prezzi adeguati . La location esterna è bellissima con grandissima piscina prati verdi , palme e meravigliosi lettoni e lettini con materassi morbidissimi sia in piscina che in spiaggia.La spiaggia ampia e curata , il mare bello anche se a volte emergono in qualche punto delle alghe specialmente nel momento della bassa marea.Possibile praticare diversi sport acquatici. a pochi kilometri su trova Nusa Dua dove si può fare shopping e si possono trovare ristorantini tipici a buon prezzo. consiglio a tutte le coppie di andarci.

Thank you very much for staying with us on your recent visit to Bali and to The Royal Santrian.
We really appreciated your positive comments on villa, Spa and beach service and overall staff service.

We take pride in the service we provide and continue to strive to exceed our guest everyday.
We look forward to having the opportunity of welcoming you back home to The Royal Santrian Bali!

Warm regards, Ricky

Siamo stati in questo hotel tre giorni, dal 24 al 26 dicembre e devo dire che ci siamo trovati in un ambiente davvero accogliente da ogni punto di vista. Abbiamo preso una stupenda villa vista sull'oceano con piscina e la prima sera, la cena e' stata servita proprio li, come da nostra richiesta. Sushi e altre prelibatezze di pesce, con birra e vino per €60,00 in totale! Il personale gentile e attento, mai invadente, come Andrei, che ci ha regalato 4 ore di massaggi a fronte del fatto che vicino alla nostra villa erano in corso dei lavori, anche se non dipendevano dall'hotel. Seconda sera, cena romantica sul mare, richiesta da noi, il responsabile del ristorante ha fatto allestire un gazebo sulla spiaggia (vedi foto). Bella piscina, mare non adatto al nuoto libero, ma ottimo per gli sport acquatici.

Possiamo dire che é stata una bella vacanza la struttura la consiglio a chi vuole la tranquillità é consigliabile a coppie in luna di miele. La privacy é ben tutelata . La pulizia in camera é accurata. Il personale é cordiale, i trasferimenti a mezzo navetta adeguati alla necessità degli ospiti. Una sola cosa é da migliorare la prima colazione che é piuttosto scarsa.