Vila Gale Evora

Dangerous Tub

I found the Vila Galé to be a very comfortable and well run hotel in both Cascais and Evora. High Marks
BUT
their bathtubs are treacherous and dangerous. Either no grab bars or grab bars that were worthless. The glass partition blocked access to the shower handle grab bar. . The glass wall also does not allow stepping onto the anti-slip devices. Instead one is forced to step onto the slick porcelain of the back end of the tub. Easy if you are 20, treacherous if you are 80 and recovering from a broken arm. I had to forego showering after the first effort. Dangerous.

Thank you very much for your review. We are pleased that you enjoyed your stay at our hotels. We will check what we can do to make bathtubs less slippery. We hope to be able to welcome you again at our hotel. Kind regards, Tomás Soares Pire

The Dinner Buffet menu was expensive at 27€ per person. The hot food was cold, the plates were not heated, the soup was tepid. Of 6 hot plates 5 were cold at the start of the evening 8pm and despite complaints to the staff were the same at 10.30pm. The manager would not see us until the next day and apologised but at breakfast the same happened. I wrote to VilaGale head office but have not received a reply.

Thank you very much for your review. As I had the opportunity to tell you, it was an electrical problem. For Vila Galé, it is extremely important to serve good food and always have it hot. I am sure that, throughout your stay, you will be able to see that everything is now warm. Kind regards, Tomás Soares Pires

I stayed at this hotel as part of a group tour to Portugal. This hotel is the worst of all the hotels we stayed in during our time in Portugal. If I had a choice it would not have been Vita Gale. Warning bells should have gone off when they gave each couple one key upon check in. The room was small and hot upon arrival. The beds were narrow and uncomfortable. I personally like to iron my clothing when I travel. I always thought it standard that a hotel provide its guests with an iron and iron board. If not already in the room at the least provide access to this travel necessity. At the reception I was told no iron/ironing board for guests - WTH!

This hotel offers its guests the bare minimum. Think corporate greed at the sacrifice of basic hospitality. Save yourself some grief and book a room at a nice hotel. Because this ain’t that!

Dear Customer,

We regret that we did not meet your expectations. We work diligently to provide the best experience, we are sure that if you visit again you will realize that we are much better than you think. We hope you visit us again.

As best regards

I have stayed in Vale Gale hotels several times before and to be honest always had a great experience. However at the Evora hotel for the first time I had an awful experience. They’ve put me in a bedroom which the only way to describe it is as an ashtray. They apparently let guests smoke inside their bedrooms and it was unbearable to stay (and I mean you could smell the cigarette from the corridor). Ahh! And I had a 6yo with me… so lovely welcome from them!
As soon as I got there I went down to the reception and they said they had no other bedrooms and the best they could do was to send a cleaning lady with a spray to try to make it smell less bad, and they could only change me to a normal bedroom the next day. Then when I was literally about to take a room at the Ibis next door because the bedroom was really unbearable they called the manager and… wait for it… they had a bedroom available. Only that it was their “superior” bedroom (tbh, same thing as the standard, only with a view to the pool), and apparently they were very happy to let me sleep with a child in a bedroom smelling like an ashtray so they could keep they non-sense “superior bedroom” free that night (I still can’t believe it)….
So, after 1hr of drama, they put me in a normal bedroom not smelling of cigarettes… and, with not even a pause for the ridiculous situation they put me in…. they told me I have to change bedroom the next day… because according to them I had booked a standard bedroom and the bedroom they had to put me in was a “superior bedroom” so I can’t stay in the same bedroom for 2 nights… 😂
These guys are very good at playing pranks here… so my advice is to watch out, specially if you’re traveling with kids! They really have no trouble in putting you and your family in a trouble they created themselves! Thank you Vila Gale management!

Estimado Luis muito obrigado pela sua avaliação. Lamentamos qua a sua estadia não tenha correspondido a sua expectativa. Trabalhamos todos os dias para melhorar e dar a melhor experiencia a todos os nosso clientes. Como tivemos a oportunidade de lhe dizer face a ocupação do hotel não nos era possível manter no mesmo quarto a estadia toda mas que para nosso o mais importante era que pudesse disfrutar ao máximo do nosso hotel. Esperamos poder voltar a receber no nosso hotel. Com os melhores cumprimentos, Tomás Soares Pires

The music in the lobby bar tonight was wonderful! Jose Pedro Enrico performed with his guitar, renditions of a variety of new and old popular hits with uniquely moving warmth. Thank you for introducing us to Jose’s musical talent!

Thank you very much for your esteemed anasophysc assessment. We were pleased to have enjoyed our hotel. We hope to be able to receive you again at our hotel. Best regards, Tomás Soares Pires