Villa Portico by Iksha

Great stay and team working in there are always ready to assist your request. To mention some of them, front office team of Ms. Alisha Nair, Ms. Poonam Pradhan and Mr. Arif, spot on for any assistance that needs your attention. Restaurant team is always ready with good spread of Breakfast (more Indian and ready to order Dosa/Omelets of your choice and cut fruits always given, Room services is 24 hours and also the meals are very well prepared. Team of Monu/Ravi Shankar/Chandan and Anuj are very good at their work.

Reservation team handled our booking very well and thank you to Ms. Mehnas Reservation Manager, for the same.

Overall Value for Money and stay at this place. Will return and recommend to friends

Dear Mr. Puthran,

Greetings!!!

Thank you for taking the time to share your positive experience! We're grateful for your support and thrilled to hear that you enjoyed our services. Our team strives to deliver top-notch experiences, and we're grateful for employees like Poonam, Alisha, Arif, Monu, Ravi, Chandan, Anuj, Mehnas and all employees who consistently go the extra mile to ensure customer satisfaction. They are a valuable asset to our team, and we'll be sure to pass along your kind words. We can't wait to serve you again soon!
Looking forward to welcome you back at Nexstay Aromiaa villas.

Warm regards,
Team Nexstay Aromiaa villas

Very bad property . broken tiles and no phon available in the room .broken chair near the tiney pool .
Overpriced Menue.
Rats are roaming around in the night.also location is very bad.tv and wifi also not working every time. Water is dripping from roof all day .

Dear Guest,
Greetings!!!
I'm sorry to hear about your experience, but I must strongly disagree with the characterization of our property in such a negative light.
Firstly, concerning the condition of the property, we take the upkeep and maintenance of our facilities very seriously. We have regular inspections and maintenance schedules in place to ensure that all aspects of the property, including tiles, furniture, and amenities, are in good working condition. Any issues are addressed promptly to maintain the quality of our establishment.
Regarding your complaint about the lack of phone availability in the room, I'd like to clarify that our property offers various communication options, including reception and room service, to assist guests with any needs they may have during their stay. As for the broken chair near the pool, safety is paramount to us, and any broken or damaged furniture is promptly repaired or replaced to ensure the safety and comfort of our guests.
Regarding your comment on the menu being overpriced, we strive to offer a range of dining options at competitive prices that reflect the quality of ingredients and service provided. We regularly review our menu pricing to ensure it aligns with market standards and offers fair value to our guests.
Furthermore, your mention of rats roaming around the property is deeply concerning and not reflective of the high standards of cleanliness and pest control measures we uphold. We have stringent cleanliness protocols in place, including regular pest control inspections and treatments, to maintain a hygienic environment for our guests.
Regarding your complaints about the location, TV and Wi-Fi services, and water dripping from the roof, I must respectfully disagree. Our property is strategically located to provide convenience and accessibility to various attractions and amenities in the area. Additionally, we invest in high-quality technology infrastructure to ensure that our guests have access to reliable TV and Wi-Fi services throughout their stay. Any maintenance issues, including water leaks, are promptly addressed by our maintenance team to minimize inconvenience to our guests.
We take guest feedback seriously and continuously strive to improve our services and facilities. However, I must strongly refute the characterization of our property as "very bad" and assure you that we are committed to providing exceptional experiences to all our guests. If you would like to discuss your concerns further or provide additional feedback, please do not hesitate to contact me at chefkuldip@nexstay.co , and we would be more than happy to assist you.

We look forward to welcome you at Nexstay Aromiaa villas.

Regards

Stayed for 7D, and 6N without any complaints. Thanks to Alisha for allowing to early check-in and good conversations during the stay. Thanks to the service staff and watchmen for allowing the car out any hour of the day. Hotel food itself is tasty and good quality breakfast. Would definitely come back and stay here.

Resort Rio Excellent stay in Goa. Delicious food. Staff was helpful and friendly. Housekeeping team was great specially thank you for vaheed and Francis. Garden was beautiful. Room spacious and well maintained.
Thank you Rio team

I'm Posting this review on 28th May, 2022 on my last day of check out.
This was my worst day as Receptionist Ms. Doresa she spoiled our day. she asked me to vacate the room by 11:00 AM.
I informed her that we came late last night from Dudhsagar falls and woke up a little late, so requested politely, if she can allow us just another hour, despite multiple requests, she said no we have to vacate the room at 11:00 only. I told her that we still need to take a bath, but she insisted on vacating the room by 11:00 at any cost.

I ignored several occasions where I was not happy with the resort quality and amenities, but I accepted all those and still thought we just need to spend only two days, and avoid making any complaints.

A few things I would like to highlight as the feedback.

I took a luxury room with a bathtub, but a roof shower and hand shower didn't have adequate pressure to take bath, hence I requested for Bucket and Mug as I felt we can fill the bucket and later we can take a bath. Aromiaa Resort staff clearly stated they don't have buckets and Mug.
I requested a bath towel on the 27th May'22, at 8:30 AM as we were two Adults and 2 Kids and they only gave us only 2 towels, and again they denied stating that staff will come after 9:00 AM, so we have to wait for it.
We ordered, dinner and it was served pathetic.We ordered Crispy chicken but it was not crispy at all, hence we returned, again they bought burn/turn into coal chicken in anger, we again returned and this time they added too much soya and ketchup, that we ended up throwing in the bin.
Breakfast was good but very limited ex, Puri sabji, Bread Jam/butter Omelette Tea/coffee only. No other varieties at all. We expected a little extra at this resort.
They provide you with two small half ltr Mineral water, for 2 adults and two kids.
I also have complaint with Go-Ibibo as well, as in when we booked a room for two adults and two kids and I clearly mentioned the age, the resort didn't provide the extra mattress, instead they asked for 1000 Rs initially for extra mattress, bed size was too small.
Now few Good things, staff was quick and helpful. Resort is located at good location. Male staff in the night at reception was nice.
Again I could have forgot all the above mistakes, but when I was forced to vacate the room, I thought to bring it to audience notice.

I wish I could upload a video of the conversation/argument at the reception.