The Residences Islantilla Apartments

Great place to stay. Bit quiet but enjoyed for a change,
Food ok. Plenty of choice.
Bar reasonably priced.
Staff friendly and very helpful.
Good local golf courses. Very friendly and helpful.
Excellent weather.
Would go again.

not for us - we just stayed there for one night. It was cheap, big but thats as far as it goes. Everything is white - the appartment was huge
The TV is too small - WIFI was not brilliant.
Check in is too complicated in my opinion - took me 45 minutes to get the keys and I was the only guest who checked in. Its always a surprise that it happens so many times to me on this holiday that the staff/reception dont know which rooms are ready, clean or empty ....
After we figured that out the key thing and the keything for the garage .... woozer ... make it easier please.
Breakfast was included - its a breakfast room in the Ama Hotel - too loud and noisy and too busy for my liking.

Dear Isabel,

Thank you for taking the time to share your opinion about your stay at The Residences Islantilla! We really appreciate it since it is the only way that we can know what improvements need to be done in order to offer a great service to our guests.
We do apologize whether we haven't reached your expectations and we would love if you could give us the opportunity to show you all the highlights that makes our resort a wonderful place to enjoy your holidays.

Again, thank you for your honest review and we hope to welcome you again in the future,

Kindest regards,
The Residences Islantilla Apartments team.

I arrived at 10pm at the Ama Hotel reception, and they told me I had to go to another reception office. There, they informed me that a cold meal had been left for me - which was appreciated but it was too late to eat for me. I was then given key cards for apartment 175, a remote control for the parking, and instructions on where to park - which confused me and I ended up back at reception. I was then kindly escorted to the underground car park. The apartment was expansive, with all amenities to enable self catering (although I was half-board), but walking around in my bare feet, my soles of my feet became quite dirty, and after sweeping up I had to use a towel as mat to wipe my feet before getting into bed. The hand basin in the bathroom leaked from the waste pipe, and water poured onto the floor until I used a pan to catch it - this was fixed after I complained. Breakfast the first day was mediocre, but the fresh fruit was good. Several times over the first 2 days, I lost my way - there is very poor signage of where things are. The 2nd day while sat on the bed, I noticed something moving on the duvet - and it was a flea! I caught it and dropped it in a glass of water. I called reception to inform them, and after explaining what a flea was, they said they would send someone to clean the room - but isn't that what should have been done before I arrived? I wasn't at all happy about the response, so I walked to reception with the flea still swimming on the water in the glass. After telling the receptionist that I was not prepared to stay in apartment 175, they said they would clean 179 and I could move in there - which I did - without any offer of assistance, and no call back to see if everything was ok - which would really have been appreciated. For the meals, I had to walk over to the hotel, which had 2 small restaurants which fill up very quickly. The food is ok, but that is all - just ok. On the Saturday morning at 7:15 I noticed a slip of paper had been pushed under the door to say that the electricity was going to be cut off at 8am - only 45 minutes notice! Anyone waking up later would have no notice at all. First impressions count a lot for me, and this was poor - I can accept most things - but I won't tolerate the poor hygiene I experienced in apartment 175 (that's the reason for the cleanliness rating). And someone should have called me to ask if everything was ok after I'd moved apartments - that's basic consideration, and the reason for the service rating.

Dear Sensayuma2,

Thank you for taking the time to share your personal experience with us. We do apologize if we didn't make you feel welcome in our resort.
We are sorry that you had to experience all these unusual facts that turned into a not so memorable holiday time in Islantilla. We love taking care of details so that our guests feel comfortables during their stay and it is clear that we didn't do enough.

This kind of reviews help us to keep improving our service. We kindly invite you to give us a second opportunity to demostrate the great service that our cleaning and reception departments usually offers.

Best regards,
The Residences Islantilla Apartments team.

The staff at reception were very welcoming and friendly. Appartment was very large,spacious and well equipped. Modern and clean. Our balcony had afternoon sun and was perfect for relaxing after a round of golf. We had meals I the hotel. Also excellent we did not do much else as it was a mini break mainly for golf but a car is pretty much essential I think.

Dear Morag,

We want to thank you for your visit and your review. It was a pleasure to had you here with us, and we will be happy to receive you again!

About the afternoon sun, we will always do our best to provide to satisfy your needs and if it's in our hand, we will do it!

Thank you very much for all and have a nice day,

Sincerely,