Concorde El Salam Sharm El Sheikh Sport

This is an honest account of my time spent at the Double Tree by Hilton Sharks Bay where me and my girlfriend spent 11 nights from the middle of June onwards. I am not one to leave reviews so this is as honest as I can be. We arrived and were greeted on entrance, we checked in and were trolley carted to our room which was close to the hotels reception. Our room was on the bottom floor and had a little garden like entrance to the pool. Very ideal. The room itself was lovely, a huge bed and bathroom with a walk in shower and generally very tidy. The staff during our stay were extremely helpful. Mohammed, the blue shirt team leader behind the bar at the waves pool bar assisted us in every way we needed for drinks, we became friendly with his gent and he was very helpful during our time there. Khodeir Ismail, one of of the servants in the restaurant greeted us every single day with a smile and always made sure we had a table ready for us and topped our drinks up. We ended up tipping this gent for looking after us during our stay as he was excellent with his service. The cleaner also received a tip upon the end of our stay as he was also fantastic with his service. He left a different towel design each day making elephants, an octopus, love symbols and even a man made out of towels! He left our room spotless each day and was lovely to talk to. Overall, the resort is huge, the pools are beautiful and are cleaned regularly although we often found random floating bits in the pool which we asked to be cleaned and eventually was. The food is the one issue we had at this hotel. The food is very repetitive and is laid out in such a random order. There is no themed night at this hotel and the food is basically the same every single night baring a few slight tweaks. We understood that the culture is not like it is in the UK and that we would have to adjust to this but each person we spoke to also had the same complaints regarding the food. As this is an all you can eat, people were piling plates up so the constant refreshing of hot food could have been better but overall there’s enough choice to fill you up although the beef was often full of fat. In general, the food often left us with stomach problems but was nice enough. I suppose no matter where you travel you get these problems. The all inclusive drinks ends at 11pm which is not something detailed on any of the brochures. You are not allowed to be served alcohol until 11am which is again something not advertised but we did okay in that respect. I also used the gym equipment which was also very handy on site. Overall, we would give this hotel a 4.5/5 star rating. The hotel is currently undergoing a refurb and will need modernising in some areas soon. The location is very good and a 5 minute walk from soho square which is beautiful. We found ourselves eating out here a few times to change from the restaurant. I should also make a point that the hotel has 2 restaurants, one that is not included within the all inclusive. However, due to the amount of complains regarding the food and how busy the main restaurant was, for the Europeans, they opened up the other restaurant free of charge although there was nowhere near as much options but again, enough to feed you. We would go back to this hotel yes, but we wouldn’t rush to go back. We met some wonderful people out in Sharm who we will be friends with for some time and this holiday needed up being really good despite our early concerns.

Best bits - speedy check in, beautiful pools, staff are all friendly, room cleaner is amazing, super close to Soho Square, massage was amazing!!

Worst bits - food is very repetitive (we ate out for tea 4/7 nights), pool bar kept running out of vodka, entertainment was average

Excursions sold through the hotel are expensive - use Facebook groups/get you guide to get a rough idea of prices. (Always haggle)

We’ve recently come back from a 10 night stay here and we found the hotel to be clean and our room to look how it did in the pictures. The pool areas were well maintained and the adult only pool was very relaxing.

However, we felt that for an all inclusive holiday that we paid for did not feel all inclusive at all. The drink selections were poor if you do not drink alcohol and the food selection was very repetitive and it was difficult to find something we enjoyed eating unless we had paid for it (e.g. room service). Also meal times were made to be disappointing due to it being overcrowded. This hotel seemed to cater more towards Arab guests and the restaurant would always feel chaotic with children running wild and plates smashing and greedy guests filling plates up and touching the food with their hands. This was unless you went to the overflow restaurant in rustico where the atmosphere was better but they had less selection.

If you want late checkout we had to really demand it in the end as we kept being told to come back the next day to sort it out. It was the day before our checkout where they ended up saying no we cannot do this for you and they said come back the day of our checkout to see if they have availability which made absolutely no sense to come the morning of checkout day. In the end we had to really demand that we could get our late checkout due to being told numerous times that they can do it for us but then letting us down last minute.

The main positive from this stay was that particular staff were amazing. In particular in the restaurant there was a man called Khoideir who really took care of us. The cleaner we had was also amazing and always left our room spotless.

Overall our stay here was not what we expected for a Hilton hotel and although we had a few positives such as the staff and the pools, we were let down with all the negatives we found. All in all, for an all inclusive holiday it did not feel like we got value for money which was disappointing and we probably would not return to this hotel again.

Currently staying here but only two days into the stay so feel it’s too early for a review of the overall facilities however this is for the Arnold spa. My intention was always to have some treatments on holiday as I usually do. I regularly get a massage at home and have spa days so there was no hard sell required. I have also previously had a full body scrub also and found it really beneficial for making my skin more receptive to absorbing sunscreen and getting a better tan. So I booked a package with a scrub and couple of massages at a very reasonable price. I had my scrub later that day with Nora which was Devine. She really is expert and knows what she is doing, you can tell immediately she is very experienced. My skin was so soft after it and I have experienced no burning in the sun ( despite being Scottish)
This morning I had the first of my booked massages and wow. Honestly I left feeling like I was walking on air. Again this was with Nora. I have a really heavy job at home and constantly have back ache , it’s literally gone. It’s the most relaxing massage I have ever had. She was really responds to the needs of your body and knows immediately what is required and where. Can’t wait for the next one. If you are here or coming out her I really recommend booking in at the Arnold spa. I’m glad I did.

This hotel was comfortable and convenient. The staff were friendly and helpful, making the stay straight forward. The food was typical all inclusive, and quite repetitive, but it did the job.

Unfortunately the calibre of other patrons was disappointingly common.

Overall a reasonable experience, but perhaps an IQ test on arrival would ensure a calmer ambience.

Dear Guest,

Thank you for your feedback on your recent stay with us.

Our team appreciates your feedback very much, which is a great tool for more progress and success.

May I thank you once again for your feedback and we look forward to welcoming you back in the near future.

Yours Sincerely
Hotel Managment