Gambrinus Hotel

Just back from an amazing trip to Rome. Hotel was fantastic, room was bigger and better than expected. Bed was so comfortable, clean bathroom and gorgeous smell everytime we entered hotel. Breakfast was delicious, with great selection! Only faults, our room smelt of stale smoke all the time and milk left with tea/coffee making facilities was out of date. All tourist attractions roughly 20-30 minute walk away, we didnt mind walking though. Overall a lovely hotel and would definitely stay again

t sounds like you had a wonderful trip to Rome! I can help you craft a response to the review.

Thank you for sharing your experience with us! We are thrilled to hear that you found our hotel fantastic and that the room exceeded your expectations in terms of size and comfort. We appreciate your positive comments about the cleanliness, breakfast, and service.

We apologize for the inconvenience caused by the smell of stale smoke in your room and the expired milk. Please know that we take your feedback seriously and will address these issues to ensure a more pleasant stay for our future guests.

We're delighted that you found the hotel's location convenient for exploring Rome and that you enjoyed a good night's sleep despite the minor drawbacks. We hope to welcome you back on your next visit to the city!

Best regards,

Joseph Clemente
mamanger

I have just returned home following a 7 night stay at this very special hotel. From the moment we arrived we were treated with smiles and enthusiasm by all staff. We needed to check in early, and that was no problem; all three rooms were ready. All rooms were clean, and bright, and well equipped. There was a coffee machine and kettle. Fresh supplies of tea and coffee were delivered every day. There was even an iron and ironing board.

The only negative from my point of view was the horrible view from my room. It overlooked a dirty courtyard and storage area. I had booked and paid for all three rooms, reserving the most expensive room category for myself. However, the other two rooms had the most wonderful views of trees and beautiful buildings. Really, I think that a room shouldn’t be sold as a superior room if it has such a gloomy view as my room did.

Now back to the nice things. Nothing was too much trouble for the staff. Rual, the breakfast waiter, was outstanding in the level of service he afforded us. Contrary to what is suggested in other reviews, the breakfast buffet was excellent, with a wide variety of hot and cold items to choose from.

The hotel is small, and this is wonderful because the staff quickly get to know all guests. There were extra little personal touches. For example, I was the elder member of our group of five, and I sometimes chose to return early to the hotel after dinner. On each such occasion a staff member accompanied me in the elevator and watched me return safely to my room. On another occasion we were dressed up to go to a wedding, and the reception staff made us all feel very glamorous by commenting on our attire. That level of personal attention does not occur in large hotels.

All areas were kept impeccably clean. Our room was serviced every morning, and we were always given clean towels. There was never a shortage of anything in the room.

The hotel is within walking distance of the famous sites, and if we ever needed taxis the hotel reception organised this without delay.

In the immediate vicinity of the hotel there’s a wide variety of restaurants to choose from, all with excellent food at very reasonable prices. For example, in the cafe beside the hotel I was charged a mere €4.40 for a cappuccino and two little cakes.

This hotel far exceeded my expectations. We are already hoping to return there for another holiday early next year.

Thank you so much for your wonderful review of our hotel. We are thrilled to hear that you enjoyed your stay with us and that our staff made you feel welcome and taken care of. We are sorry to hear about the view from your room, and we will definitely take your feedback into consideration for future improvements. It is great to hear that you enjoyed the personal touches and level of service provided by our staff. We strive to make every guest feel special and cared for during their stay.We are glad that you found our location convenient and that you were able to explore the nearby attractions easily. Thank you for choosing to stay with us, and we look forward to welcoming you back for another holiday early next year. Safe travels!

This was our first stop in Rome and would definitely not rate it as a 4 star hotel. The room was tiny and the decor very outdated and old.
The taxes were ridiculous compared to all other hotels in Europe as they charged 7.50 Euros per person per night. A total of 45.00 Euros in taxes for 3 nights.

We booked with Exotica and this was the superior hotel they provided in Rome.
I would not stay here again.

Thank you for sharing your feedback with us. We apologize that your experience did not meet your expectations. We appreciate your comments regarding the room size and decor; we will take this into consideration for future improvements.

Regarding the taxes, we understand your concerns and will review our pricing policies to provide more clarity to our guests in the future. We strive to offer competitive rates while maintaining the quality of service expected from a 4-star hotel.

We regret that your stay did not meet your expectations and that you would not choose to stay with us again. Your feedback is valuable to us, and we will use it to enhance the overall guest experience. We hope you will consider giving us another chance on your future visits to Rome.

Thank you for choosing our hotel as part of your Rome experience.

Warm regards,

Joseph Clemente

Rooms were small compared to similar Hotels in Italy. Front desk clerk during checkin processed everything ok but was not very welcoming. The breakfast was just OK. They put the same empty bottle of Sriracha out for breakfast buffet 2 days in a row. Thumbs up to the breakfast staff. What contributed most to my low rating was the lack of AC in the room. I called for service a couple of hours after checking in. Maintenance checked it out and said all ok. Not true. Room had be above 80F entire stay

Dear StephenB527,

Thank you for taking the time to share your feedback with us. We appreciate your detailed review and want to address the concerns you raised.

We are glad to hear that you found our breakfast staff to be commendable. They truly take pride in ensuring our guests have a pleasant dining experience. We will also look into the issue you mentioned regarding the same Sriracha bottle being out for two consecutive days.

We apologize for the inconvenience you experienced with the room temperature during your stay. Rest assured, we take maintenance concerns seriously, and we will investigate this matter further to ensure our guests have a comfortable environment.

At tripadvisor, we strive to provide top-notch service and amenities to all our guests, and we regret that we fell short of your expectations on this occasion. Your feedback is invaluable to us as we continuously work towards enhancing our guests' experience.

We would love the opportunity to make it up to you on a future visit. Please feel free to reach out to us directly, and we will ensure your next stay with us is nothing short of exceptional.

Thank you once again for providing us with your feedback. We hope to welcome you back soon for an improved experience.

Warm regards,
Joseph Clemente
General Manager

Siamo stati a Roma per un weekend lungo assieme ad una coppia di amici. L'hotel si trova in una posizione centrale facilmente raggiungibile, sempre pulito con un servizio attento alla clientela. Abbiamo approfittato ogni mattina della abbondate colazione che offriva un'ampia scelta tra dolci e salati. Quando abbiamo avuto bisogno di informazioni e assistenza il personale ha soddisfatto a pieno le nostre esigenze, in particolar modo abbiamo apprezzato la disponibilità e l'umanità di Ruel, che ci ha aiutato per tutta la permanenza.
Consigliato!!!

Gentile Andrea e fantastico sentire che avete trascorso un piacevole soggiorno a Roma con i vostri amici! Sembra che abbiate trovato l'hotel comodamente situato, pulito e con un servizio attento. È ottimo sapere che avete apprezzato la colazione ricca di scelte deliziose ogni mattina, meraviglioso che il personale abbia soddisfatto tutte le vostre esigenze e che abbiate particolarmente apprezzato l'aiuto e la gentilezza di Ruel. Feedback positivi come il vostro sono sempre incoraggianti e saranno sicuramente condivisi con il team.

Grazie per consigliare l'hotel e per aver scelto di trascorrere il vostro soggiorno con noi. Speriamo di darvi di nuovo il benvenuto in futuro per un'altra piacevole esperienza a Roma!

Cordiali saluti,
[Nome del Vostro Hotel]