H Top Royal Sun Suites

Initially on arrival we just wanted to get back on the coach on go home! We arrived at 11am and were told we couldn’t check in until after 2. At no point was this advised! Hotel was clean and room was excellent but only as a base. We went all inclusive as a family of 5 and yes the food was ok and always warm but that was about it! Hotel was very geared towards every nationality by English and other than 1 lady on reception and 1 guy on the bar during the day, found others very ignorant and dismissive! Room had kitchenette which was great but there wasn’t any cutlery or dining ware supplied. I understand we were all inclusive but when you have children it is still required especially when there wasn’t always an option they would eat! There wasn’t even a kettle provided and we like to have a brew when we get up rather than having to rush down for breakfast!
We visited the pool however didn’t actually go in it or spend any time there. It seemed very small for the size of the hotel.
We booked a package with Jet2Holidays and didn’t see a rep once nor were our return transfer details displayed unlike every other provider!
Cleaner was fantastic and clean/made the beds every day which was a god send.
There was no entertainment in an evening or any mini disco for the kids which completely dumbfounded us! We have been to many Spanish resorts and this has always been available even out of season!
The hotel really needs to do better

Brilliant staff very friendly beautiful drinks. Always have a smile on there face if they haven't got a drink then they give you something else very good attitude. Would definitely recommend the bar they know how to make you smile every day very polite.

From arriving at this hotel to today waiting to leave we have had a fabulous time.
The staff throughout the hotel are friendly and make you feel welcome.
Special thanks go to Oscar and Marco on the bar, Anna on reception and Paco in the restaurant.
The immaculate rooms were cleaned daily and beds made.
The towels were as fresh as you wanted them to be with the option of change daily should you wish.
We stayed all inclusive and there was something to eat for every taste in the buffet style dining room.
The rooftop pool was cold but refreshing with plenty of sunbeds and umberellas available.
The is also a pool bar with ample seating but this was not available during our stay.
All in all we have had a fabulous time at this hotel and would definitely recommend.

We were a little confused on arrival as we’d been informed that the hotel was located on the beach, but hey ho it wasn’t far too walk. We had 2 suites with 3 adults in each. The guy on reception was lovely , one of the best I’ve encountered,and I’ve stayed in many hotels worldwide. I wish I’d taken his name to give him a special mention but we never saw him again. The rooms are spacious but tired. I struggled stepping over the side of the bath into the shower as there is nothing to hold onto. The sink backed up in the kitchen after rinsing a cup but was quickly sorted by the maid. There are no cups or utensils in the room so even after hiring a kettle we had to go out and purchase cups to allow us to sit and have a coffee at night or morning when the restaurant/bar was closed. There are no views , all rooms look out onto other hotels so expect music / noise until the early hours. The hotel claims to be 4 star but it’s more like a 2. We stayed all inclusive, the food was dire. Cold and insipid, the best thing we ate during our entire stay was the onion soup if you put plenty of seasoning in. Breakfast looked like it had been cooked the night before then stuck under the hot plates to warm up. Thankfully you could make your own toast.
The young girl who did the entertainment at night was wasted in the hotel. She had an amazing singing voice and was so full of fun. The young waiter/ glass collector was also lovely , we had such a laugh with these 2. The bar staff looked like they couldn’t be bothered to be there. Very limited choice at the bar, which they blamed on winding down for end of season which didn’t help the 6 of us. The barman in the restaurant should have been upstairs in the bar because he was fab.
The pool is tiny with very few sun beds, there is a sun terrace but as you have to go all the way from floor 7 to 0 to get a drink ( pool bar only open mid season ) we decided to go to the beach everyday. You have to book your sun loungers at the hotel before heading off.
It’s only a short walk but as a train line runs through the resort you need to be able to negotiate steps in the underpass. Not very good for anyone with limited mobility. There is a free bus ( but only mid season ).
We had booked breakfast on the morning of our departure due to having a diabetic in our party. Our taxi driver called to say he would be collecting us earlier than planned, I nipped to reception to ask if it would be possible just to have one croissant in order that they could take their insulin. You’d think I’d asked for the world. The receptionist Maria tried to inform me that there would be no one in the kitchens even though the restaurant opened in 30 minutes. She was rude and abrupt stating we should have booked a takeaway breakfast. As we didn’t know the taxi driver would be altering the time why would we ? I even offered to nip downstairs and grab her one myself but she wasn’t having any of it. Eventually a breakfast bag was delivered to reception before we left , I quickly took a pastry out as they had filled it with lots of unsuitable food to eat in a moving taxi. Maria was insistent I took the entire bag but as I’d informed her we just needed one item in order to take medication . Not 4 oranges etc,

This was our third time staying at this hotel and once again, couldn't fault it at all! The rooms are spacious and clean, there are lots of varied food options at breakfast, lunch, and dinner (we were all inclusive) - always at least one fish, meat, and vegetarian option but more often two or three, and delicious. There is a tiered all inclusive system now which they didn't have previously, we were on the 'premium' which gave us a discount on cocktails rather than fully free but it was still more than reasonable and they were all lovely. There's also the free cocktail of the day for all inclusive members as well, not sure how this works for people who are on the other board options.

The entertainment was great especially for kids, and the staff were all ace! One young lady in particular was brilliant, didn't catch her name though, but she hosted the bingo and the dance parties with the kids. Two of the bar staff in particular definitely deserve a shout-out--Miguel and Isaac were amazing and we had a really good laugh with them as our days went on.

As always, the rooftop pool was clean, well-maintained, and more than enough loungers for everybody to enjoy. The hotel is close to the beach as well as lots of shops, bars, and restaurants. Overall we just had a wonderful time as always! We'll definitely be back, as will our friends who came with us for the first time.