Lotus Grand Hotel

What a huge disappointment. The photos before we went looked amazing. Thus hotel is on booking.com as a 4 star. I would not give it any stars. The room was falling apart. The windows badly screwed shut. The noise all through the night was horrendous due to nightclub until early hours. Road noise continous as window poorly shut. Breakfast a disappointment. The only plus was the staff were nice. I am so glad we had only booked for one night as would have been very disappointed. I have stayed in hotels with a 2 star rating which were much nicer.

Great team led by Mr. Sumanta, everything was clean, service staff friendly and smiling․
The room was very clean and fully met my expectations and I will visit the hotel again․
Mr. Sumantan as a team manager is a very professional and kind person who knows his business well. I rate the work of the team as excellent.

When you are on the fourth floor of a hotel, but you can't sleep because of the noise

Why should I choose this hotel?

Why does it have to be a celebration whose sound annoys everyone?

I have to go to a meeting in the morning, how can I sleep?
I’m so angry

I have stayed in this hotel from 12th June to 16th June. The room on 5th floor smell of cigarettes, specially the washroom. On the Thursday night, some club on 6th floor was in full operation which made the things in the room vibrate and make thud sounds all the time. Couldn't sleep the whole night due to the loud music. At the same time, bathroom was full of smoke as cigarette smoke could easily come in through their internally connected exhaust system. AC didn't work properly. Had to open the window and stood there for an hour to get some fresh air. Hotel management is absolutely irresponsible. To make the matter worse, when I finally slept at 6 am, then some Carpenter started thr work on 6th floor, for which I had to complaint twice to stop. Overall a big mistake by me to book this hotel.

Cette hôtel est une véritable catastrophe, à l'arrivée dans le parking, ça donne l'ambiance, délabré, pas propre, dangereux. On arrive, ils nous manque une chambre, il a presque fallu négocier pour obtenir notre dû, nos enfantsau 6ème et nous au 4ème. Les chambres ne sont pas propre, des poils dans le lavabo, il a des miettes sur le fauteuil, le ménage est pas fait. Le personnel de la réception n'est pas aimable et totalement insensible. Mais je crois que le comble, c'est les cafards, j'en ai vu un gros qui se baladait dans la salle de bain et des plus petits sortant d'un trou vers la baignoire, un bon moyen de vous dissuader même de prendre une douche. C'est juste flippant. Ils nous ont dit qu'ils nous donnerais une chambre au 6èmes près de nos enfants dès qu'une chambre se libérerai, aujourd'hui la chambre voisine de nos enfants s'est libérer et ils ont refusé de nous transférer comme promis. Ils sont noté 4 étoiles mais ne les valent pas du tout. On devrait être payer pour séjourné dans cette hôtel et non l'inverse, c'est une honte. Je rejoins les commentaires précédents, hôtel à fuir.