Mercure Bogota BH Retiro

Do not stay at this hotel if you don’t speak English and want proper customer service. The receptionist are downright rude and yell at you for not speaking in Spanish and will continue to talk to you in Spanish even if you try to translate and communicate with them with an app. Read your receipt carefully as well as they will add additional charges already paid. All these with a very bad customer service personal and other unprofessional gestures in between. The room is okay but appliances need update as they are in their last leg.

Management - at least hire one person who is bilingual that can be reached by phone.

The best part of the hotel is its breakfast along with an amazing service. Caring and hospitable people greeting you in the morning. If they change the front desk personal, upgrade old appliances and towels, the hotel has a potential to be great.

El hotel es excelente para estancias cortas de negocios, dentro de sus amenidades es que cuenta con desayuno incluido y en la habitación podrás encontrar un café muy bueno con todo el sabor de Colombia. Se encuentra a pocos pasos de la zona T, lo cual lo hace excelente para salir a conocer la zona y rumbear a tan solo unos pasos

I stayed for 2 nights as part of the trip to Colombia. Hotel is very nicely and conveniently located in El Retiro district of Bogota, to be even more precise in Zone T - which is the most luxurious area in Bogota with a lot of luxury hotels, fancy restaurants and shopping malls. I would say location and price are 2 best things about this hotel, as in all other terms it is just average business hotel - definitely not a destination for romantic getaway, however more than enough to just spend 2 nights exploring Bogota. Historic center and Monserrat mountain are 20-25 min by car and Airport is more or less same distance (without traffic) which considering the size of Bogota is quite close :) Rooms are clean and quite spacious, Privilege rooms (to which I was upgraded as ALL Platinum member) have bathrobes and slippers, views can be different depending on which direction your room is facing - mine despite being Privilege room was facing the other building which was not very appealing. Breakfast is just average - they cook omelet which is very good and have some fruit selection - otherwise not a huge variety. Hotel doesn't have restaurant - only breakfast room and small nice bar in the lobby, which though is serving limited list of drinks (however the barmen, apologies forgot the name was really nice guy). They also have small gym on the last floor as well as sauna. Overall, I can recommend hotel for those just looking for the place to sleep for 1-2 nights as location is really great and price reasonable, while definitely not for longer stays and not for any couples or family trips.

Der Service am Checkin ist sehr freundlich und zuvorkommend. Wifi ist frei. Exzellentes Hotel in guter und ruhiger Lage. Die Zimmer sind sehr sauber. Das Frühstück könnte mehr Optionen bieten. Vorteilhaft ist, dass es in der Nähe des Hotels viele gute Restaurants und Bars gibt.

I have been using this hotel now for more than five years as we have an office nearby. The hotel is clean and well managed.

I had a recent issue with a member of staff when I had asked for help but later the hotel went out of their way to resolve the issue and I reflected on the matter that in fairness I was probably also tired and jet lagged after a day travelling from Europe.

Least to say, the hotel gives great service and I would recommend it to anyone needing a place to stay in central Bogotá