Sueno Hotels Deluxe Belek

Nice, big property with an excellent dinner buffet restaurant and great desserts. We did not eat a la carte.
Lunch time you can find a food street with plenty of small venues around the pool, each with an own food theme.
Rooms are nice and well organized, have Bulgari toilettries and big closets.
We had some comments that were adressed with guest relations and Alesia was great in resolving everything to our satisfaction.
I can highly recommend the SPA. We had a couples massage. The whole SPA looks high class, and the couples room is vere nice furnished. Both masseuses were very knowledgeable, mine recognised my tennis elbow immediately and acted accordingly. It was a pleasant surprise to be honest.

I have just come back from a 11 day stay and I am not sure how this hotel can be 5 star.

Pros:
• The hotel itself is very pretty, some areas need a revamp but overall it’s kept clean and tidy. This is the same for the pool areas and outdoor space it’s even more pretty at night
• The hotel staff are very nice and attentive and we had one lady from guest reservations who helped me during my trip with getting some medicine through my insurance
• The rooms are spacious and bed was very comfortable
• We had a Turkish massage and full body massage at the spa for 270 euros for the both of us which was very nice
• The pier is the best part of the hotel, it’s lovely to sunbathe on, but you need to get up early to get beds (we normally wake up at 6am so had no problem but by 8am they are all taken)

Cons:
• This hotel is NOT for English people, me and my partner seemed to be one of the only English ones there and it was difficult trying to speak with staff. We were told by others that it is mainly for Russians and Turkish people.
• The hotel is best for families, if you’re a couple avoid at all costs, there is a great kids area with lots to do - not so much for a couple like us.
• The nighttime entertainment was awful, we were there 10 nights and 5 of those nights were Turkish singers, something we couldn’t enjoy. The other nights seemed to be the same dance acrobatic shows which were boring and repetitive, we ended up going to bed early on our holiday as there was nothing else to do
• The food is average at best, it’s repetitive and some of it inedible. If you like your food this definitely isn’t the hotel for you, there were nights we went hungry. This is the same for breakfast, lunch and dinner it’s all the same food - boring.
• The restaurant is super busy at peak times with kids running around everywhere. This makes the whole restaurant messy and kids bumping into constantly. It would have been better if there were a specific area for adults only.
• DO NOT book the a la carte restaurants, we went to the Mexican and we left after starters. The food is appalling I was almost sick after eating some of it. They charge 10 euros per person for the same food as the restaurant just presented differently cooked even worst so not worth the money.
• With that being said, the hotel tried to still charge me the 20 euros even though I complained to the restaurant at the time. It wasn’t until I properly complained at checkout that they finally removed the charge.
• The aircon in the room does not work properly and the shower was bad, we couldn’t get our shower cold or hot, not ideal at all
• To see a doctor on site is 120 euros just for examination. It is then a further up to 50 euros for medication so make sure you get health insurance before you come so you can get a prescription sent to the hotel
• The bar drinks aren’t great either, the cocktails are pretty poor so we just stuck to soft drinks most of the time
• The beach bar has a dj but was playing techno music extremely loud, we couldn’t even enjoy it as it isn’t our type of music and it was so loud you can’t hear each other speak, that’s until you get to your room and you can still hear the music booming at 3am. Not ideal if you’re trying to sleep.

This is not a cheap hotel, I am very surprised at how bad the food was and how much they don’t cater to English people, I wouldn’t recommend if you’re English and would not come here again.

Stayed at the Golf and went to the deluxe Dana was one of the entertainment team and she was absolutely amazing with not just us but everyone around easy to approach excellent understanding and all her activities were 100% worth doing. Would definitely recommend all her activities.

Dear Kirsty,

As the entire Sueno team, we would like to thank you very much for your positive words and reviews. We always strive to create unforgettable moments for our guests with our services throughout their stay.
It would be a great pleasure for us to welcome you again.

Kind regards,
SUENO HOTELS CRM TEAM.

Memorable holiday . Everything was awsome . Every day we had fun . There are always activities in this hotel also food was so good with to many choises . Drinks are high quality . Amazing guest relations team they are really helpfull . Elnaz was really kind and helpfull .

Dear Baran Bey,

We are grateful for your 5-star review. Thank you for sharing your review with us. We try our best to be attentive and responsive to the needs of our guests. Your feedback showed that we have done this and we appreciate you letting us know.
It will be our pleasure to welcome you again at Sueno hotels.

Best regards
Sueno Hotels CRM Team

We are at the sueno Deluxe presently I would just like to say what amazing, service we have had from guest relations we incurred a few problems with our transfer company all of the wonderful staff went above and beyond to rectify the problem, we have been to this hotel 11 times in the past 9 years and our experience has always been good, the hotel is far more family based now, children will be in their element so many facilities, waterslides, lollipop club incredible, not many English here and the language barrier can prove to be a slight problem with some of the waiting staff but always solved, the quality of the drinks especially wine has deteriorated and the service a bit hit and miss but generally still a lovely hotel, this will be our final visit thanks again to guest relations staff 👍🏻

Dear Nancy Martin,

Thank you very much for your kind feedback. We are delighted to hear that you had an amazing experience with our guest relations team. It is our priority to ensure our guests have a smooth and enjoyable stay.

We greatly value your loyalty, having visited us 11 times over the past 9 years. It is heartwarming to know that you have consistently enjoyed your stays with us. We are grateful for your detailed feedback and your kind words about our guest relations staff. While we are saddened to hear that this will be your final visit, we truly appreciate your support and patronage over the years.

Thank you once again for taking the time to share your experience with us. We wish you all the best in your future travels.

Warm regards,
Sueno CRM team