Summit Namnang Courtyard & Spa

A little away from the busy crowded roads but MG road is still accessible via foot. Rooms had great view and staffs very supportive. A big shout out to the manager, Amit Saxena, for being so helpful and kind. Highly recommend this place. Definitely recommend to others

We visited Summit Namnang from 7th June 2024 till 10th June 2024 with a family of 5.
It was nothing short of an absolute nightmare! If there was a way to give a negative review we would have. This hotel doesn’t deserve even 1/10.
To start with, it’s nowhere close to what it claims to me and please do not get swayed by the reviews across forums, its very misleading and possibly not genuine.
Few issues to start with:
1. No air conditioning, which is understandable in Gangtok, but there is not even a ceiling fan, there’s just a lousy standing fan (barely in order) provided and it will be treated as a favour
2. You would be left debating with the management here on an extra fan which fell under deaf ears during the first two days of our stay: we had 2 rooms, a family room of 3 adults where 3 adults where left uncomfortable and underventilated in a room which is not even expected in a budget motel
3. Attitude of the managers: Undertrained, lack customer centricity and basic empathy, our complaints about basic ventilation and a working standing fan in 2 rooms for which we paid almost 18K per night fell to deaf ears and the night manager on 7th of June treated it as a regular issue and demonstrated an attitude which is unheard of in hospitality circles, the answer provided was that nothing can be done and refused ti even come to the room and meet us to resolve the issue. After repeated complaints and even talking to the central escalation desk, we had to walk to the reception and he finally half heartedly agreed to provide a cooler which is not enough for even 10% of the room, absolute lack of empathy and basic training
4. The food is pathetic to say the least, please do not opt for breakfast, lunch or dinner here, it’s tasteless and substandard, we were forced to have almost all our meals at MG Marg due to this
5. The breakfast menu is monotonous and substandard again, low budget motels have better breakfast, i would not pay even 1K for these rooms per night and ended up paying 8K for 1 room
6. On the third and final day of our stay the hotel manager met us and tried to somehow remedy the issue after repeated mails and escalations to the central team however all he coild provide was an extra standing fan in one of our rooms, our fan in the so called Kanchenjenga suite remained broken and kept rotating without being stagnant at one place which was the core issue and not resolved throughout 72 hours
7. Do not get fooled by the photographs provided on MakeMyTrip or other forums, they are misleading and the quality and maintenance of the rooms is exceptionally substandard
8. The geyser in the rooms have only 1 min of hot water and are not sufficient for even 1 person to have a comfortable shower
9. The staff are untrained and unsuitable for the claims made by the hotel on various forums

In summary, taking this time out to write this review so no other family has to go through this ordeal again, please avoid Summit Namnang and possibly Summit group at ALL COSTS.

Thank you for sharing your experience, though I'm truly sorry to hear about the numerous issues you encountered during your stay at Summit Namnang. Your detailed feedback is invaluable as it helps us understand where improvements are needed. Rest assured, I'll pass this information along to the appropriate teams to ensure that necessary actions are taken to address these issues promptly. We strive to provide our guests with exceptional service and experiences, and it's disheartening to learn that we fell short of your expectations on multiple fronts. Your feedback will certainly be taken seriously, and we apologize for any inconvenience caused. If there's anything further you'd like to discuss or if you have any specific concerns you'd like to address, please don't hesitate to reach out to us directly. We appreciate your candid feedback and hope to have the opportunity to regain your trust in the future.

Rooms - Rooms are not well maintained at all accompanied by stinky bathroom, torn bed sheet and pillow cover, broken furniture, broken taps in the bathroom and at night if you keep windows open,rooms will be full of insects in no time specially at night. Gangtok being very warm weather these days you will feel suffocated in no time with closed window. Also rooms costing 8500, 9500 don't include breakfast so be careful on that. Room service is not all prompt a sometime you may need to remind them again and again. Expensive rooms include -

Broken chair with nails coming out
Stinky bathroom when checked in
Torn bed sheet
Torn pillow cover
Broken fan
Exposed electric cable
Missing shower knob (could not take bath)
Dirty pillows
Insects at night if window open
Blocked mountain view even with premium rate rooms. Make sure you check what you are getting

Walkability - 1 km away and not at all recommended for aged person and if you are not habituated with mountain walking you will be stressed to reach MG Marg. Taxi is very difficult to get from MG Marg and charges very high if you tell the hotel name!

Food & drinks - Ala-carte food is expensive with respect to the portion they serve ( very little to share) and one of the main reasons the restaurant was empty most of the time and we understood it later. Breakfast was awful due to the limited choice and taste and only serves one type of food disregarding rest of Indian flavors.

We are very sorry to hear about your disappointing experience at our hotel. Your feedback is extremely valuable to us, and we deeply regret the multiple issues you encountered during your stay. Please accept our sincere apologies for the inconvenience you faced.

The condition of the rooms you described, including the stinky bathroom, torn bed sheets and pillow covers, broken furniture, and the presence of insects, is unacceptable. We understand how frustrating and uncomfortable this must have been for you. We are taking immediate steps to address these concerns with our housekeeping and maintenance teams to ensure that our rooms are properly maintained and cleaned. We also apologize for the issues with room service and the lack of promptness. We are reviewing our service protocols to improve responsiveness and ensure that our guests' needs are met efficiently.

Your comments regarding the blocked mountain view, poor walkability, and difficulty in getting taxis are noted. We will work on providing clearer information about our location and accessibility to better prepare our guests.

We regret that you found our food and drinks unsatisfactory. We are working with our culinary team to improve the quality, variety, and portion sizes of our offerings to ensure a better dining experience for our guests. We understand your frustration with the breakfast options and will strive to offer a wider range of choices to cater to different tastes and preferences.

We deeply apologize for the negative experience and thank you for bringing these matters to our attention. We hope you will give us another chance to provide you with a much-improved stay in the future. Please feel free to contact us directly if you decide to visit again, and we will ensure your experience is a positive one.

This hotel deserves just 1 star, never at any point u feel that u are at summit property. The location is very inconvenient and far off from mg marg.
The basic amenities are missing from the room. Its a very basic room and gives u feel of staying at an inn sort of a place.
Needs to improve a lot on their services.

Thank you for taking the time to share your feedback. We are sorry to hear that your stay did not meet your expectations and that you found our location and services unsatisfactory.

Your comments regarding the basic amenities and overall service quality are concerning, and we apologize for any inconvenience you experienced. We will address these issues with our team to make the necessary improvements.

We appreciate your honest feedback and hope you will consider giving us another opportunity to provide a better experience in the future.

Rates are too high comparing to Rooms, No AC in Rooms
Foods are too expensive
No welcome Drink
Too difficult to reach nearest M.G.Marg the road to the Property is too narrow & in night will feel like haunted
Staff are not so co-operative, Not at all recommended for Stay

Thank you for your feedback. We are truly sorry to hear about your disappointing experience. We apologize for the high rates, lack of air conditioning, and expensive food that did not meet your expectations.

Your comments about the welcome drink, challenging access to M.G. Marg, and uncooperative staff are concerning. We will address these issues with our team to make necessary improvements.

We appreciate your honest review and regret that your stay was not satisfactory. We hope you will consider giving us another chance in the future to provide a better experience.