Vila Gale Sintra

Vorrei approfittare di questo spazio e del tempo concessomi da chi mi legge per esprimere un'opinione e fare dei ringraziamenti al Direttore.

Con una premessa, e non per presunzione.

Mi considero, da cinquantenne,innanzitutto un Viaggiatore. E ho lavorato per 20 anni nel Turismo Internazionale.

Ho visto l'evoluzione dell'industria turistica e ho certo apprezzato la "liberalizzazione dei cieli" che ha permesso al mercato di allargare l'offerta rendendo più accesdibile a tutti il fantastico gioco del viaggiare.

Assieme a esso, abbiamo anche tutti visto certi innegabili risvolti meno positivi: con la banalizzazione del Viaggio, salvo alcune eccezioni, è peggiorato il Servizio, la maggiore offerta ha permesso a nuove strutture alberghiere di ritagliarsi fette di mercato e tutti, chi con più professionalità chi con meno, si sono gettati all'arrembaggio. E le stelle, ahimè, sono diventate molto ballerine: appaiono dal nulla, a volte sembrano essere state disegnate a matita. Al punto di sentirci tutti un poco diffidenti, al momento di scegliere.

Ma l'Accoglienza, come la classe, non te la inventi dall'oggi al domani. E poi non sempre, nella vita come nell'ambito del business, è solo una questione di mezzi economici.

Ecco il senso di una Quinta Stella.

Qualcosa che vada necessariamente al di là di una struttura incantevole, di un Servizio eccellente o di una privacy assoluta: perché l'Ospite non deve solo essere stupito e il lusso è un concetto che va oltre la tangibilità. È tatto. È saper fare fronte all'imprevisto con tempestività, certo: ma è anche questione di modi, di garbo.

Vengo al fatto.

Scrivo dal Brasile e, nel mio ultimo soggiorno presso il Vila Galé di Sintra, prima di partire si è verificato un problema che, trovandomi ora a tale distanza, mi avrebbe certamente creato dei problemi, se non addirittura farmi anticipare il ritorno. Una questione non di carattere economico, ma di ordine pratico che non sto qui a riferire. Certamente, se mi fossi trovato a interagire con persone non così professionalmente preparate, sarebbe potuto accadere di tutto.

Per come è stato gestita l'intera situazione, per i modi e per la classe dimostratami, mi trovo qui a ringraziare l'intero Team, a cominciare dal Direttore.

Appare quasi superfluo, a questo punto, elencare ogni pregio dell'Hotel perché questa recensione si farebbe ancora più lunga. La foto che ho postato del momento del Breakfast, da sola, dovrebbe essere in grado di trasmettere molto sull'atmosfera che vi regna. Il Portogallo, questo sì un vero lusso, fa il resto con la sua magia diffusa.

Cliente a vita.

Dear guest

First of all, we would like to thank you for your comments, which deserve our best attention. We are pleased to note that you enjoyed your stay very much and that you continue to prefer Vila Gale. It will be an immense honor for us to welcome you again to Vila Galé Sintra or any other Vila Galé.

Grateful for the preference and without further ado we offer our best regards.

Mariana Bispo – Assistant Manager

Resort hotelier confortable, les chambres sont spacieuses avec une terrasse ou un balcon. Le personnel de la partie de spa est très accueillant avec la possibilité de réserver des créneaux gratuits pour la piscine intérieur, le jacuzzi ou le hamman.
La piscine extérieure est très belle mais trop ventée au moment de notre venue.

Dear guest,

Thank you very much for your comments about your experience in Hotel Vila Galé Sintra. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and trying to exceed expectations. We hope we have the honor of hosting you again shortly.

Kind regards Mariana Bispo, Assistant Manager

We had an apartment which was really lovely. The only issue is you have to ask for pots and pans. Limited kettles available. There is limited cooking facilities. However the apartment is lovely. No iron is given, they say it’s for H&S reasons. I found this ridiculous as you can take your own iron! They just do not want to give you an iron so you use their laundry service.

Cleaning : the cleaners do a minimum clean. Not really 5* standard.
Restaurant: poor selection and unhappy employees who are not welcoming
Spa: amazing massage
Pools: really great

Dear Guest,

Thank you very much for your comments about your experience in Hotel Vila Galé Sintra. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and trying to exceed expectations. We hope we have the honor of hosting you again in the near future.



Kind regards Mariana Bispo, Assistant Manager

Me and my husband stayed for one night. This is the BEST hotel I ever stayed in.
RECEPTION, lovely check in.
A BIG thank you to ROBSON, who were just lovely. As it was my birthday we received complimentary white bottle of wine, two delicious chocolates cakes and fruit. Thank you for making our stay so special.

ROOM-standard room it was very spacious with balcony. King size bed so comfy. Towels so soft, Complimentary robes and slippers, Mini bar and complimentary water.
TV with a lot of channels, no access to Netflix.

SPA, POOLS- amazing 2 outdoor pools, one indoor pool with warmer water, jacuzzi.
Loved it, so relaxing.

RESTAURANT- breakfast and dinner were buffet, so much choice of delicious food.

STAFF- every one was friendly and Thanks to restaurant staff of helping my husband with vegetarian options at the buffet.

Hotel design- loved the fresh green design with historic decorations.

Dear guest

First of all, we would like to thank you for your comments, which deserve our best attention. We are pleased to note that you enjoyed your stay very much and that you continue to prefer Vila Gale. It will be an immense honor for us to welcome you again to Vila Galé Sintra or any other Vila Galé.

Grateful for the preference and without further ado we offer our best regards.

Mariana Bispo – Assistant Manager

Gran hotel cerca de Sintra.
Muchas actividades para los pequeños que disfrutaron con los animadores.
Las piscinas y spa están genial, lástima del viento que tuvimos para aprovechar bien las de fuera.
El desayuno y la cena me parecieron muy buenos, sin excesos, pero con calidad y opciones sanas.

Estimado huésped,

Agradezco el tiempo que se ha tomado en escribir su comentario sobre su estancia en nuestro hotel! Saber que tuvo unas vacaciones perfectas disfrutando de nuestras exclusivas vistas, es nuestra mayor satisfacción. Esperamos recibirles de nuevo breve!

Cordiales saludos,

Mariana Bispo – Assistant Manager

We had a great time during our 5 night stay at the Vila Gale Sintra. I’ll start with the pros of the resort.

The property itself is beautiful. The pools, the scenery around the hotel are amazing. The family room layout was great for us. It was essentially what appeared to be what used to be two rooms combined into one. The large balcony was great for sitting out at night. The sunset was spectacular from our room. The kids activities were great as my kids got to enjoy the carousel, playground and trampoline park. Be aware though that they only open these at certain times throughout the day. The breakfast was great and had a ton of selections.

There were a few cons, the first was the buffet dinner. It was quite expensive at 29 euros per person and the options werent great. They only really had one meat and one fish that they were cooking and there was a line to wait in if you wanted it. We only ate dinner there the first night. The room was partially refurbished. The carpet looked older and the sliding door within the room kept coming off the tracks. And the bathroom was a little odd in that the vanity was open to the rest of the room. So if someone needed to use the lights for it they would light potentially wake up the person in the room if they were sleeping. Then the WiFi, while it worked well for the most part, kept having to reconnect to the network. This happened on both my phone and iPad several times each day while I was there.

The location of the hotel has its pluses and minuses. It is a quiet resort away from the city of Sintra. And it’s also located in a place that makes it easy to get to the beach and Colares. But there isn’t anything else right around the hotel so you need to rent a car or take an Uber to get around. We took and Uber and it did work pretty well. Nothing is within walking distance and the nearest bus stop is a 20-30 minute walk away.

Dear guest,

Thank you very much for your comments about your experience in Hotel Vila Galé Sintra. We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us. Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and trying to exceed expectations. We hope we have the honor of hosting you again shortly.

Kind regards Mariana Bispo, Assistant Manager

It was a family trip with 5 years old kids and it was a great experience for them.
A lot of activities, a lot of choices to have fun: kids pool, carrousel, trampoline.

It is also a great hotel, with nice pools, good environment, great breakfast and very good services.

The rooms maybe need some renovation, a little more care with details and cleanliness, to ensure a 5 star hotel category.

Dear guest

First of all, we would like to thank you for your comments, which deserve our best attention. We are pleased to note that you enjoyed your stay very much and that you continue to prefer Vila Gale. It will be an immense honor for us to welcome you again to Vila Galé Sintra or any other Vila Galé.

Grateful for the preference and without further ado we offer our best regards.

Mariana Bispo – Assistant Manager

Lo que me gustó: Lugar precioso, instalaciones limpias y personal amable. El desayuno buffet estuvo muy rico y variado. La habitacion amplia y con unas vistas muy bonitas. Lugar para relajarse con piscina interior y spa. Parking gratuito. Muchas actividades para los niños. Volveremos seguro.
Lo que no me gustó: Por decir algo la cena buffet no la recomiendo muy cara 29€ por persona y había poca variedad de comida. Calidad-precio de la cena no es buena.

Estimado huéspede,
Muchas gracias por haber elegido el Hotel Vila Galé Sintra durante su última visita a la ciudad de Sintra. Es un placer saber que todo el hotel ha estado a la altura de sus expectativas. Estaremos encantados de poder darle la bienvenida de nuevo muy pronto.
Saludos Cordiales, La gestión del hotel

C'est un très bel hôtel, malheureusement assez perdu dans les collines de Sintra que cette Vila Gale. Les chambres sont excellentes, la literie de qualité, il y a un réfrigérateur avec un four micro ondes et un évier avec de la vaisselle dans un tiroir.
Il y a deux grandes piscines extérieures, une grande intérieure chauffée avec un spa, un jacuzzi et un sauna. j'ai pu aussi avoir droit à un massage tonifiant du dos. Nous profitions de la piscine tous les soirs après nos excursions.
Le restaurant est excellent, le petit déjeuner sous forme buffet est très abondant, il y a énormément de choix, les produits sont de très bonne qualité. De même pour le dîner où il a toujours une grande variété de plats chauds excellents.
Le personnel est particulièrement aimable et attentif à vos désirs. Nous avons été accueillis par une jeune réceptionniste parlant le français qui nous a bien conseillé et beaucoup aidé également.
C'est un très bel endroit, mais il faut avoir un bon GPS pour le trouver.

Dear Guest,
We would like to thank you for choosing the Hotel Vila Galé Sintra and for taking the time to post your opinion regarding your recent stay with us. We are happy to know that you enjoyed your stay in the best way and your comments will be passed on to all our employees, who in some way contributed to your well-being. It will be a great pleasure to welcome you back soon to a Vila Galé Hotel "Always Close to You".
With best regards,
Hotel Management

Hôtel situé en pleine campagne où la voiture est nécessaire et aucune navette pour pouvoir visiter les environs. Accueil froid et pas souriant. Malheureusement tout est à cette image, bel hôtel récent mais sans aucune âme. Le pire c'est la restauration, aucun choix et surtout cuisine très simple. Nous sommes allés plusieurs fois dans des Vila Gale dont celui de Porto qui est excellent avec un buffet digne de ce nom. Là 4 entrées au choix, 3 plats et idem pour les desserts. Beaucoup de pâtes.. Il est indiqué que l'hôtel est le paradis des enfants et ça se ressent quant aux choix des plats proposés, quel dommage. Quant au personnel, beaucoup de débutants qui ne connaissent pas le métier et qui enlèvent vos assiettes, verres et bouteilles de vin alors que vous n'avez pas fini de manger. Le côté positif la qualité des chambres et leur taille. De belles piscines. Cela ne vaut pas les 5 étoiles affichées, vraiment déçus !

Dear Guest ,

Thank you for your comments regarding your experience at Vila Galé Sintra Hotel, which deserved our full attention and we regret that we were not able to meet some of your expectations.

All comments and suggestions from our guests are extremely important to us, as they help us to correct any deficiencies and improve the level of our services, as we want them to meet and exceed the expectations of those who visit us.

We take note of all comments, and the less positive ones will be subject to detailed analysis so that we can improve them.

Our aim is to serve our clients better and better, exceeding their expectations whenever possible.

We sincerely hope to be able to count on your visit again.

Yours sincerely,

Hotel management.

Activités pour les enfants au top. Les filles étaient ravies. Les animateurs étaient merveilleuse et cela permet au parents d'aller tranquillement profiter d'un bon massage. Le petit-déjeuner était parfait.

Piscine extérieure beaucoup trop froide.
5 euros le bonnet pour la piscine, beaucoup trop cher et obligatoire pour la piscine intérieure.
Réservation obligatoire pour la restauration alors que le restaurant était totalement vide, malgré cela, le temps d'attente est un scandale, mes enfants étaient désespérées à table. Pour grignoter un snack il faut compter minimum 1h30. Et un cocktail 15 minutes. C'est un scandale! Du jamais vu!
Pas de service aux abord des piscines, il faut aller chercher, pas facile avec des enfants.
Un bagagiste dans un hôtel 5 étoiles, c'est le minimum mais.. il n'y en a pas.
Manque d'ambiance, personnel froid et peu dynamique.

Cher Monsieur / Chére Madame,

Je tiens à vous remercier au nom de l'équipe de l’Hôtel Vila Galé Sintra, pour le temps passé à laisser vos commentaires ici.

Désolé de ne pas avoir été à l´ hauteur de vos attentes.

Les commentaires et suggestions de nos clients sont un outil important pour notre constante recherche de l'amélioration de nos services.

Merci d'avoir choisi un des hôtels Vila Galé pour votre séjour et nous espérons que nous ayons l'honneur de vous accueillir à nouveau prochainement.

Nous comptons sur votre collaboration très estimée!

Bien cordialement,
Eduardo Silva
Direction

Wir waren 3 Tage hier und enttäuscht. Landeskategorie 5 Sterne, normalerweise 3 Sterne plus. Die sportmöglichkeiten sind begrenzt. Ein fitnessraum existiert nur auf dem Papier. Man hat einfach ein paar Hanteln in einem Raum gestellt. Der indoor Pool ist so warm, dass schwimmen nicht angenehm ist. Positiv hervorzuheben ist die Lage und die Freunlichkeit des Personals. Ich würde das Hotel nur bedingt weiterempfehlen.

Dear Guest,

Thank you very much for your comments about your experience in Hotel Vila Galé Sintra.

We apologize if we couldn't be up to some of your expectations but let us express our gratitude by thanking you for sharing your comments with us.

Your comments are an important tool and only help us to continue our constant pursuit of service improvement by solving those and continue trying to exceed expectations.

On our own behalf and on that of the Vila Galé Évora Hotel team, we hope we have the honour of hosting you again in a near future or on our most recent Vila Galé Évora or Vila Galé Douro.

Kind regards

Eduardo Silva
Hotel Manager

Superbe hôtel, au calme, chambre spacieuse, cadre magnifique ainsi que le petit déjeuner. Par contre ce n'est pas parce que l'on travaille dans un "5*" qu'il est interdit de sourire. Nous sommes arrivés de nuit, nous avons été stressés par l'ambiance qui régnait dans le hall d'entrée, pas un sourire, ni un mot de français d'ailleurs ! Bruit important de canalisation, manque d'eau chaude au lavabo le jour où nous y étions, indigne d'un 5* - Bonnet de bain obligatoire au SPA !!!

Zuerst zum Positiven: Das Hotel liegt ruhig in hügeliger Landschaft und am Horizont sieht man sogar den Palacio da Pena. Das Personal war freundlich und das Abendess en-Buffet im Durchschnitt etwas besser als in anderen Vila Gale-Hotels. Ausserdem bemüht man sich um die Vermittlung eines gesunden Lebensstils.
Für ein 5-Stern-Hotel fehlt aber jede Menge. Das Personal wirkt zum Beispiel in vielen Bereichen überfordert. Die Frage nach einem Kuchen am Nachmittag führte zuerst zu Verwirrung, dann zu einem Verweis auf die Dessert-Karte, von der dann ein Kuchen nicht verfügbar war und der zweite einfach in den 20 Minuten, die wir für den Kaffee brauchten, nicht serviert wurde. Beim Abendessen - ab 19 Uhr - kamen wir um 19.15 Uhr und fanden viele Tische noch schmutzig und ungedeckt vor.
Am Frühstücksbuffet übertreiben sie es dann mit der Gesundheit - Croissants nur als Vollkornvariante und Salz nur in Form von vier gut versteckten Mühlen für das gesamte Restaurant.
Es gibt zwar drei Pools, aber viel zu wenige Liegen und Schirme, weshalb sogar viele Familien mit Kleinkindern am Badetuch in der Wiese liegen mussten.
Und falls man Sintra besuchen will: Das Hotel liegt etwa fünf Kilometer ausserhalb der Stadt, weshalb man doch wieder auf einen raren Parkplatz hoffen muss.

Aber keine 5 Sterne.
Schick aber eher steril, vor allem Frühstücksraum und Restaurant.
Frühstück großzügiges Buffet, alles gut aber nicht top.
Abends Portionen eher dürftig, Preis-Leistung hier nicht angemessen. Guter Wein, dieser erstaunlich günstig.
Abends Kellnerin nicht so freundlich, wie man in so einem Hotel erwarten würde, der Kellner war freundlich, insgesamt alle freundlich.
Im vorigen Hotel-was deutlich einfacher war-war der Service insgesamt ehrlicher, freundlicher und schneller, das Essen deutlich mehr, feiner und exklusiver als hier...
Zimmer sehr schön und sauber, leider Teppich und etwas düster. Licht auf dem Balkon geht nachts nicht abzuschalten und blendet ins Bett (Vorhang it sehr dünn, macht nicht dunkel)

In cima alle colline, a 20 minuti da Sintra, struttura nuova, moderna e spaziosa

Splendide piscine interne ed esterne, camere ampie e comode, colazione a buffet non eccelsa ma molto variegata

Tanti servizi, ottimo l’intrattenimento a qualsiasi ora dei bambini