VIP Grand Lisboa Hotel & Spa

VIP Grand Lisboa warmed our hearts and provided comfort for our short stay in Lisbon. Yesterday happened to be my wife’s birthday and our 41 wedding anniversary. We returned to hotel room after a day’s trip visiting the city only to find a tray with a bottle of champagne and a slice of birthday cake and a candle awaiting us on the desktop. This gesture of helping us celebrate and cherish what we care deeply touched us and made our stay with this sense of gratitude. A big thumbs up to VIP Grand Lisboa! Thank you!

Dear Sir/Madam,

Free to visit the Vip Grand Lisboa Hotel & Spa without a recent visit to Lisboa. We are happy to say that we have all our comments, we want to ensure that we achieve the maximum satisfaction of our customers, that we work all day long.
It is extremely gratifying that this feedback is part of what we love. Muito obrigada pelos seus eulogios. Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager

This is NOT a 5 star hotel. I have been in other 5 star hotels & they were much better in all aspects.

The reception service was average.
The room was average in its size.
The bed was comfortable.
The bathroom was also OK.
The breakfast menu was average. We were not treated as expected. The breakfast room is open at 06:30 and it took 15 minutes untill somebody has arrived to service us. It seems nobody is in hurry. We asked for a large bowl. We were told it does not exist, but we saw such bowel when we had launch. We asked for a large glass. At first, we were told that the only glases are the the small glases served in the breakfast. We insisted to receive a large glass & we got one. This is NOT a 5 star hotel treartment. We had also lunch which was average when the entire room the air condition was off despite our complaint. It was very hot during lunch, but it seems nobody cares about this.
The hotel is not located in the center. It will take 10-15 drive with Uber to reach Baxia.

Dear Sir GershOnp,

We appreciate our recent appreciation of our hotel at our Vip Grand Lisboa Hotel & Spa. We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service. Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced. We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patrícia Nogueira
General Manager

Experience from staying in the
“Executive suite”:

We asked if we could check in one hour early and were told that then we had to pay for one day extra!
We had booked 10 days in the so-called executive suite.

Bathroom
No separate shower. You shower in the slippery bathtub. No slippery mat supplied.
Washbasin is too high - cannot get water in a normal way.

Few towel hangers in bathroom.
Bad lightning in the

Room
Hangers in closet are fixed. Very uncomfortable to use.
TV is not real smart TV - no internet connection.
Very few lamps in the room. One did dot work.
The light in the bathroom was very bad.
The electrical sockets very few. We asked for two extension cords.
Dark wardrobes - lights?

No iron or iron board in the room. You can get one but have to give a deposit by your credit card!
The reason was that guests steal the iron! according to the reception.
The wardrobe hangers were of the very old and uncomfortable type.
Probable because guests steal the normal ones.

No bed side tables.
Strange bedding. Beside the normal duvet cover and extra sheet is used. Why? We requested 4 days in a row but this information/request was not given to the staff!
Only one small trash bin the bathroom.

The apartment is badly insulated and neighbors are too easily heard through the walls.

Amenities
A non working coffee machine. Only two capsules were provided. Extra coffee capsules costs EUR 1.5 each. You can buy outside hotel 10 pcs for EUR 3-4.
No water kettle.

Pool
The sun beds are not up to date.
You cannot change the back angle on most of them. They are heavy and the seat cushions slides to easily of the chair. Some of the head supports are dirty.
The pool was cold. A non heated pool.

Breakfast
The breakfast had no real fresh orange or other juice.
The bacon was not crispy-soggy, seemed to be boiled!
All boiled eggs tried, had green egg yolk. Totally overcooked. The staff said that it was the cook’s responsibility not his!
Offered to instruct and teach the cook.
No cold milk.
Missed the dark German bread.
No egg station. Only premade scrambled eggs.
Strange orange marmalade brand. Really no normal orange or other marmalades!

Dear Sir Tomberra,

Em nome de toda a equipa lamentamos pelo que possa ter sucedido, e pedimos que aceite as nossas sinceras desculpas.

Best Regards,
Patricia Nogueira
general manager

Started on the wrong foot, AC wasn’t working, no technician was available (busy with other repair). Got a replacement room. Floors are old, furniture is old. Electric switches for the electric curtains are warn out. The staff were very friendly and helpful. Always smiling and doing their best.

Dear Buffoloo,

But before long, we hope that there will be a good life for you to return to at home.

We understand and appreciate the comments that we have given and that we have obviously analyzed and discussed with the view of the service.
Em meu nome pesoal, gostaria de presentar as minhas but sinceres desculpas in the situation experienced.
We hope to be able to receive this in brief and respond to your opinion regarding the levels of services offered.
Melhores Cumprimentos
Patricia Nogueira
general manager

We loved our stay at VIP Grand Lisboa. The staff at check in were excellent. The room was very clean and the shower was the best- so far- in Portugal. Also very quiet and dark for a good night’s sleep. Loved the electronic shades and view of the city

Dear Sir / Madam Maskvg,
We appreciate our preference at the Vip Grand Lisboa Hotel & SPA, as well as at the right time to give our opinion on our experiences, which we value very much.
It is extremely gratifying that this feedback is part of what we love.
Muito obrigada pelos seus eulogios.
Meaningful for us.
You will be invited to receive your VIP Grand Lisboa Hotel & SPA.
Patricia Nogueira
general manager