Barrier Beach Resort

To the team at Barrier Beach Resort, thank you for a wonderful stay with such big smiles. To anyone considering staying, I cant recommend enough- lovely appointed rooms, stunning view with absolute beach front, big smiles every where. Everything you need to have a truly relaxing and memorable tropical getaway.

My husband and I didn't actually stay at this beautiful resort, we stayed in a villa along the beach up further, but we went to this resorts restaurant for the 7 nights we were there. Amazing food and wonderful friendly hosts.
On the day of our departure, we checked out of our villa, went to the airport to find our flight had been delayed 12 hours. We were welcomed with open arms by the lovely managers at Barrier Beach. We used their lounge area, dined in their restaurant and even had showers before our late night flight. We were so thankful for their friendliness and hospitality, even when we weren't their guests. I would most definitely recommend Barrier Beach Resort. P.S The water is exactly as the photos show. So Beautiful !

We spent 7 great days at BBR. We stayed in Fare 6 which looked directly out to the beautiful beach. The staff are wonderful & very helpful, specially Marcel, Rose & Catherine to name a few. The food was very good, though one or 2 meals where more a child's serving size. I felt our mattress to be very firm, a mattress topper would fix this. The house keeping staff were great & happily helped us out when needed.
We had 2 amazing massages whilst there - I would definitely recommend a stay at BBR.

This place is absolutely amazing in every way from the stunning rooms to the extremely nice and helpful staff and who could ever forget the picture perfect views everywhere you look.
This has been by far the best place I have ever stayed. The minute you arrive you feel like family and treated like royalty.
They were also so accommodating when our flights got delayed.
We can’t wait to go back again and again.

Its nice, great setting, wasted on an awful host. The local staff are great/amazing/cant do enough for you. It is run by an Australian man who seems really nice & helpful, and his partner - a nasty piece of work woman who is too lazy to even make a bed, wont look you in the eye and ignores you completely when you say you are not ok. They tried to move me to another room a lot less expensive than the one I paid for because the key snapped on the lock - then there was an agreement to swap me with another guest - they did not change the bedding and did not provide fresh towels though it was requested multiple times. Rooms were swapped but they changed nothing. Sometimes things happen on holiday, its how these things are addressed that you judge a place. Barrier Beach Resort left me feeling like dirt, like scum, I was ignored, I was treated badly by the manageress and I would not recommend this place until she is removed. A change of sheets, fresh towels and a free drink - that would go a long way to bringing the tolerance back but nothing. Not a single thing. Not even an apology. It was pretty disgusting.

We were surprised to find your review online before you even departed our lovely property. Your abuse of the management team is not appropriate, or acceptable, and all our wonderful staff feel the insult, not just the individual you have so falsely directed it at. Your best friend, (who was travelling with you), advised us that due to your mental health issues, we should refrain from interacting with you until you dealt with the ‘trauma’ of moving rooms in your own time. It was decided to act on this advice, hence why no discussion was entered into with you by management for a period of time. Despite our best efforts, and your constant complaining from the moment you arrived, about everything from our comfortable king size beds, (which we changed twice, in an effort to satisfy you), to our marvelous restaurant menus, you still feel the need to complain in a public forum. When YOU broke your room key inside the door lock, thus locking yourself out of your room, every effort was made to remedy the situation. Unfortunately, the lock could not be repaired within a suitable timeframe and it was mutually agreed that we would relocate you for your comfort and security. As our resort is so popular, being amongst the best on Santo, attested to by the many 5 star reviews on this site, we had minimal rooms in the same category available for you to relocate, and luckily your best friend, (not, as you have stated, another random guest), offered to exchange rooms. This was perfectly acceptable to management, yourself, and your friend. Fresh towels & sheets were supplied by our wonderful housekeeping staff to your new (friends) room during daily service on the day in question, and there was therefore no need to replace them. Complimentary drinks were offered but you did not take up the offer, which makes it difficult to understand why you would mention it here in your review?? Apologises were made at every opportunity, yet this appears to have had no impact on you, and indeed you have straight out lied about it here in your review!. The interpretation of your treatment as being ‘Like Dirt, Like Scum’ is utterly ridiculous, and merely indicates that your many personal issues have clouded your judgement. We trust that members of the travelling public which read this review will realise that it is a personal tirade, brought on by your many personal issues, and not an actual reflection on our wonderful staff and resort.