Address Beach Resort

Das Essen und die Aussicht sind Wahnsinn, wir wurden von unserem Kellner Pradeep super bedient. Er und das gesamte Team sind sehr zuvorkommend.
Wir werden definitiv wieder kommen! 💕 Vielen Dank für diesen schönen Abend, wir hatten viel Spaß.

Dear 35g_lsahc,

Greetings from Address Beach Resort.

Thank you for your lovely review! We’re delighted to hear that you enjoyed the amazing food and beautiful views during your visit.

It’s great to know that Pradeep and our team provided you with excellent service. We appreciate your kind words and look forward to welcoming you back for more fun and memorable evenings!

Warm Regards,

Luke James
Management Office

This place is so beautyful and chill.
Vinay was amazing he suprised me so nicee for my bday im so happy with his service!!
He was so kind to us! I will deff Come back! He made our night extra special!
Our cocktails were so good!
Thank you so much for a great night!

Dear 22neslihans,

Greetings from Address Beach Resort.

Thank you for your wonderful review of Address Beach Resort! We’re thrilled to hear that you had such a beautiful and relaxing experience, especially for your birthday.

Vinay will be delighted to know that he made your night extra special with his amazing service. We’re also glad you enjoyed the cocktails!

We can’t wait to welcome you back for more memorable moments. Thank you for choosing us!

Warm Regards,

Luke James
Management Office

Le séjour a été excellent, la piscine, le petit dejeuné 👍. Le menage des chambre top😉, Avec Hawa❤️
surtout le kids club Avec Leizl et Abby🥰🥰
💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓💓👏👏👏👏👏👏👏👏👏💓💓💓💓💓💓💓💓💓👏👏💓👏👏👏👏👏👏👋👏👏👋👏

Dear 392princesser,

Greetings from Address Beach Resort.

Thank you for your beautiful review of Address Beach Resort! We’re delighted to hear that you had an excellent stay and enjoyed the pool and breakfast.

It's wonderful to know that our housekeeping team, especially Hawa, and the Kids Club with Leizl and Abby made a positive impact on your experience. We appreciate your kind words and look forward to welcoming you and your family back for another memorable stay!

Warm Regards,

Luke James
Management Office

This was our fourth stay at this amazing hotel, and we are back there in two weeks and I literally can’t wait. This hotel is outstanding, the staff can’t do enough for you, the rooms with beach view are incredible and the infinity pool is probably the best in the world, it’s certainly the highest and the views of the palm are incredible. Special thanks to Naim, John, Rajan, Thet and of course Lorren at reception who make our stay special each time, can’t wait to be back there, see you all in two weeks 😎😎

Dear 13SAMMY,

Greetings from Address Beach Resort.

Thank you so much for your enthusiastic review! We’re thrilled to hear that you enjoyed another amazing holiday at Address Beach Resort. It’s wonderful to know that our staff and facilities continue to exceed your expectations.

We appreciate your kind words about Naim, John, Rajan, Thet, and Lorren—they will be delighted to hear your feedback. We can’t wait to welcome you back in just two weeks for another unforgettable stay!

Safe travels, and see you soon!

Warm Regards,

Luke James
Management Office

We did the ‘Swim under the stars experience’ at the infinity pool.

Overall it was an amazing experience with breathtaking views and great food to accompany the experience. We went as a 4, with two of our friends visiting us here in Dubai. Atmosphere is great with a DJ and bar, and although fully booked it doesn’t feel crowded.

We went for the gazebo for 4 which works out as 650 AED per couple, fully redeemable on food and drinks. We ordered spring rolls, tempura prawns, fries and beef sliders. The food was exceptional, being served quickly and tasted fantastic. Could not fault it.
Drink prices are on the high side at 71 AED for a beer, however this is expected being at the Address.

Negatives:
Customer service on arrival let down our experience. We booked over a week in advance and also telephoned on the morning of the booking to double check everything was ok. Which we were told it was.
We arrived one hour prior to our booking for a gazebo. Greeted by friendly staff however when we were escorted outside it was clear no gazebos were available.

The staff began discussing the matter and tried to spilt our party of 4 up by offering us two sun beds in the pool and a gazebo close by for 2.

When I began questioning why a gazebo for 4 was not reserved for us, having had it confirmed several times, we then got told its first come first serve, which is not mentioned anywhere at any stage of the booking.

I challenged this and I politely asked staff to find us a gazebo for 4, as per our confirmed booking. The staff told us it would be difficult as other guests wont want to move. I told them I understand but as we booked in advance and rang in the morning to confirm all ok with the booking, why has a gazebo for 4 not been reserved before offering them out to all other guests? It shouldn’t be the case that a booking for 4 is not kept free.

The staff were reluctant to solve the issue so I asked for a refund if it could not be done and to speak to the manager. The staff seemed happy to provide a refund without trying to find us a gazebo. I was then told to give them ten minutes while they tried to arrange something.

After excessive and unnecessary complaining the staff finally arranged a gazebo for the 4 of us. It was a shame that this took 20 minutes since arrival with myself having to complain, when all we were asking for was literally what we had booked.

Sadly the gazebo we did get was probably the worst spot possible on the deck, opposite the dj booth which was super noisy and no access to the pool infront of you. Again, extremely disappointing having blocked so early in advance, and also bringing visiting friends with us to show them Dubai, we wanted them to have the best experience.

The Buzzer for requesting service also didnt seem to work on our gazebo. With all 4 of us pressing ours multiple times and noone coming to serve us. We had to wave staff down to make our orders. However this improved as the evening went on, and the service was great. All staff very friendly and professional.

Would we return? Possibly because of the view and experience, but not unless our booking can be guaranteed, to avoid the poor start we had on this occasion. There needs to be a better system that if you make a reservation, you turn up and it is actually reserved for you. Especially when paying 1300 AED for a gazebo for 4 people.

Dear Fly-Wills,

Greetings from ZETA Seventy Seven.

Thank you for sharing your detailed feedback regarding your experience at our infinity pool’s “Swim Under the Stars.” We’re delighted to hear that you enjoyed the breathtaking views, fantastic food, and vibrant atmosphere with the DJ. It’s wonderful to know that the food exceeded your expectations and that you found it exceptional.

I do apologize for the setback on the service during your visit. While the gazebo can be booked in advance, it accommodates a maximum of 2 guests; therefore, two gazebos would be needed for your party of four. We appreciate your patience as we worked to resolve this, and your experience will be addressed with our team to ensure improvements in our reservation process.

Your feedback about the noise level and service responsiveness at the gazebo is invaluable, and we will work to enhance these aspects of the experience. We want every guest to feel valued and comfortable during their time with us.

Thank you again for your insights. We hope you might consider giving us another opportunity to provide the seamless experience you deserve.

Warm Regards,

Luke James
Management Office