ASTON Inn Mataram

The best receptionist we ever met is Anggi! She helped my big family to book day trips in Mataram,tipped us how to get cheap taxis and booked our trip to Gilis Air. Best ever!! We enjoyed the pool, the spa and the nice airconditioned rooms. Can recommended!

Dear monicaI9773QA,

Thank you for staying with us.

Thank you for sharing your positive experience! It sounds like Anggi provided exceptional service, ensuring your family had a memorable trip. Hope to welcome you back soon to enjoy Mataram & our hotel services & facilities.

Regards,

Danny Sinaga
General Manager

Everything went great when we stay here except the smells on our room (room 730). I don't know why they can't get rid of this unpleasant smell, and it's quite annoying. I complained about this to the receptionist, asking them to exchange our room for another room, but they couldn't because the room was full.

Dear mustofas2023,

Thank you for staying with us,

I'm sorry to hear about the unpleasant experience with the smell in your room. It's understandable that it would be frustrating, especially when everything else about your stay has been great. It's unfortunate that they couldn't accommodate your request for a room change due to the hotel being full.

Your feedback is still under our investigation, our team has strip out the room and put it out of order to find out where the smell came from.

Once again I do apologize for what happened.

Regards,

Danny Sinaga
General manager

ASTON INN HOTEL @ MATARAM LOMBOK, is simply amazing! Went there with my wife and 2 kids for 5D4N.The hotel location was fantastic,surrounded with some shops and restaurants around. Got the pool access room.Amazing pool that can fit adults & kids.The room was huge and the bed was like sleeping on top of clouds that’s how fluffy the bed was.Toilet/Bathroom is complete with what exactly you need including hairdryer.Delicious breakfast with verity of choice to fit your taste.Ordered food just from the hotel room and they send your meals within few minutes directly to your room.The most impressed me was the hotel staffs, especially Miss/Mrs Nengah & there is another guy who’s send me to the airport on the checkout day.They are super wonderful people , super friendly and so helpful. The best hotel experience I’ve ever had .If there is a next visit to lombok for me , then Aston Inn will be my NO:1 choice.

Dear shankarans2024,

Thank you for staying at Aston Inn mataram,

Your experience at Aston Inn Hotel in Mataram, Lombok sounds absolutely fantastic!
It's great to hear that the hotel exceeded your expectations during your 5-day stay with your family. The convenient location surrounded by shops and restaurants adds to the overall appeal, and having a pool access room must have been a treat for both adults and kids alike.

It sounds like the room was not only spacious but also provided a comfortable night's sleep with its fluffy bed. Having a complete bathroom setup with all necessary amenities, including a hairdryer, is definitely a plus.

The breakfast variety and the option to order food to your room, delivered promptly, show excellent attention to guest satisfaction. And, of course, the standout feature was the exceptional service from staff members like Mrs. Nengah and Putu the driver who assisted you on your checkout day. Friendly and helpful staff can truly elevate the hotel experience.

It's wonderful to hear that Aston Inn Hotel made such a positive impression on you, and it's no surprise that it would be your number one choice for a return visit to Lombok. Thank you for sharing your experience!

Looking forward to welcome you back.

Danny Sinaga
General Manager

Best hotel based in Mataram, professional staff, front office efficient, general manager on the mark.

The hotel is extremely clean, my only suggestion is that they expand their in room menu, and boost the internet speed it is good, but could be better,will definitely stay again

Dear DominiqueS973,

Thank you for staying with us!

It sounds like you had a great experience at Aston Inn Mataram!
It's wonderful to hear about the professional staff, efficient front office, and clean facilities. Your feedback in relation with expanding the in-room menu and improving internet speed is valuable for the hotel's improvement and already in progress.

It's fantastic that you're planning to stay here again in the future! See you soon..

Danny Sinaga
General Manager

An unplanned holiday, it just so happened that the family wanted to enjoy a day off from work. my family and I stayed back for the fifth time. in the past I used to take 2 connecting rooms but this time took near or in front of the pool. children can more easily go to the pool. had tried dinner at the restaurant in front of the lobby. the taste is still the same as before maybe it needs to provide some promotions and the menu is updated again. once again thank you for your hospitality and hopefully you can stay again next time.

Dear Nouis T,

It sounds like you had a relaxing unplanned holiday with your family! Opting for rooms near the pool was a great choice for easy access, especially for the kids. It's good to hear that you enjoyed dinner at the restaurant, although some updated promotions and menu additions could enhance the experience further. Your appreciation for the hospitality is lovely, and I'm sure the hotel staff will be delighted to welcome you back for another stay in the future!

See you soon!

Danny Sinaga
General Manager