Es Moli

Just returned from a fabulous week at Es Moli. It was our third visit and the best so far. This is because each time we stay at least one floor higher than the previous visit lol. I'll come to that in a bit.
Firstly reception has been mentioned and I have to slightly concur. It's like the staff at reception are from a different hotel. They don't smile, rarely acknowledge you and seem in their own world (Bea is an exception and I think she's been there a while as she seemed familiar). The only mistakes that happened whilst we were there were made by reception. They gave wrong advice about air-con and got our first restaurant reservation wrong so by the time it was finally worked out (reception had got our room number wrong) we were late and had to rush. All the other staff are exceptional and go a great job.
What has improved is the bar area since last visit and es jardi which is very pretty outside (weather permitting). Also the lunch menu is bigger and better which was great as it wasn't as repetitive as before. Food at lunch and both dinner locations was very good. What wasn't great is the hot food at breakfast is cold by the time most people visit. I appreciate there probably isn't a way round this as the hotel isn't big enough to warrant cooking several rounds of hot food. The downside of this is if you don't want freezing eggs, bacon, sausages etc. You have to get up very early or go to the omelette stand and have an omelette which can get a bit repetitive (you can also get poached eggs here).
There are only two small problems to sort which would make this hotel perfect.

1) The noise.. There is a constant noise of furniture being dragged around. I could not work out why anybody needs to move their chairs etc this much but I came to the conclusion that it was mostly the cleaners who are still very noisy first thing and seem to be very busy working most of the day rather than just first thing.. I get they have to do their job but unless you are on the 5th floor (we were 4th) you are gonna hear noise above you (and probably either side). I have yet to stay in the outhouses so don't know if they are the same..

2) The pool.. The hotel has 87 rooms and there is probably 25-ish sun loungers around the pool. A small but consistent majority of older guests would reserve these loungers with their towels (and John Grishams' and Patricia Cornwell's) around 10am and then disappear sometimes til after 3pm (After lunch and a nap?). Most of the time over the week of my stay there were more reserved unoccupied loungers than people using them. The hotel really needs to try and crack down on this as it really isn't fair. I'm not sure how.. (I did see the lifeguard remove a couple of towels once and I thought hmmm so you can do it. I appreciate this is hard to police and there are more than enough other loungers in the garden etc. I just wish people wouldn't be so selfish.

My most favourite thing about staying here are the regulars. There are plenty of people here (mainly over 60) who return year after year and greet each other so warmly and dine together etc.. Many friendships have been made here and it is lovely to see. I've very happy to say the English are the nicest and (mostly!) the most considerate guests here.

Special hello to the man with the beard sketching outside Es jardin and his wife and John with his entertaining banter and bar tricks at the 'extended' lunches. We do love it here very much and will be back soon.

Special mention to Antonio behind the bar who was great.

Dear Guest,
Thank you for sharing your experience with us.

We are pleased to read that you had a fabulous week at our hotel and that you appreciated the total renovation and redecoration of our bar area, the beautiful setting of Es Jardi, the expanded lunch menu, and the overall quality of our food.

However, we apologize that certain parts of your stay fell short of your expectations. We will review our practices to ensure that all guests can enjoy a restful experience. Moreover, while our team strives to provide accurate information and swift service, it seems we did not meet this standard in your case, and for that, we sincerely apologize. Concerning the pool area, we recognize the importance of fair sun lounger usage and continue to address this matter with sensitivity and care.

Nevertheless, we are delighted that Bea and Antonio made a positive impression during your stay and contributed to the wonderful atmosphere created by our returning guests. We take great pride in fostering a warm and welcoming atmosphere where lasting friendships can flourish.

We look forward to the pleasure of welcoming you back soon. Best wishes,

Agustín Risco, General Manager

A half an hour and 50 Euro taxi ride from the airport found us at Es Moli again. We returned after a two year break. We love the laid-back vibe here , it feels like a house . Some chain hotels are soulless. The staff on the whole were brilliant. We noticed a few new staff and they weren't as accomplished as the older members of staff. We ate in Es Jardi and first had a cocktail made by the incredibly hard-working Antonio who, on a couple of mornings, was also present for the breakfast service, so I'm assuming they can't get staff. A few minor grumbles about Es Jardi. I booked ahead by email a week in advance but when we arrived no booking at the restaurant, the head waiter very begrudgingly found us a table and wasn't until I produced the email he lightened up a little. Another .member of staff didn't know the cocktail of the week, and the broth poured over the main course. It was so hurriedly poured that it splashed everywhere, narrowly missing my wife's skirt. First World problems, but considering the amount of money the dinner costs, I would expect better. The breakfast and poolside lunch menus were excellent. The extractor in the bathroom never worked, so I made everything wet. nether did the electrical socket nearest the window, and I thought maybe the cleaners might have snagged them. I'm sure they have been fixed by now. Despite the meal at Es Jardi, we thoroughly enjoyed our stay and will return for longer next year. Oh, Muleta is incredible

Dear Quorny,
Thank you for taking the time to review your stay at our hotel.

Your kind words about the welcoming and enjoyable environment, the efficiency of our staff, and the excellent breakfast and poolside lunch menus are highly appreciated.

However, we understand the inconvenience caused by the technical issues in your room. Our maintenance team strives to ensure all facilities are functioning correctly, and we will resolve these matters swiftly. Moreover, we regret the initial mishaps you encountered at Es Jardi and sincerely apologize for the service lapse regarding cocktail knowledge and the dining experience; the team usually exemplifies professionalism and dedication. We will address these issues directly with our staff to prevent future occurrences.

Finally, we are pleased that you found Muleta to be incredible, reflecting the unique experiences we strive to offer at our exclusive locations.

We look forward to welcoming you back next year. Kindest regards from Deià,

Agustín Risco, General Manager

Returning every couple of years to this gem of a hotel is always memorable.
The grounds are immaculately looked after by an army of knowledgeable gardeners.
The pool is just marvellous, fed from the mountain fresh water streams.
Despite some previous comments, all the staff, including the reception are friendly and efficient
Breakfast on the terrace facing Deià is treat, fresh orange juice and an array of hot and cold buffet is excellent
On the not so good is
Entertainment should be more than one act per week
I am not convinced that the new lounge and bar layout works, we much preferred the previous open plan lounge and the wonderful antique mahogany bar.
The Costas Authorities restriction to Mulleta sun-beds lower down from the first tier just ruins the experience as the sun does not reach these locations until early afternoon. Although I’m not sure what Es Molí can do about this ridiculous local government rule, as it’s the same in other parts of Mallorca.

Dear EwingT,
Thank you for your kind review.

We are delighted to hear that our well-maintained grounds and the fresh mountain water pool contributed to the pleasure of your stay.

It's as well gratifying to learn that you found the Es Molí family friendly and efficient, and that breakfast on the terrace was a highlight of your stay. Our team is dedicated to providing exceptional service and a memorable dining experience with fresh local produce each morning.

As for the sun-bed restrictions at our private cove Muleta, we are required to comply with legal regulations to protect the natural beauty of our surroundings. These rules are force majeure and, unfortunately, we can’t do anything.

Our Es Jardí restaurant and the lounge with bar have been completely renewed in a modern-classic style with Majorcan materials and fabrics. Nevertheless, your feedback will be taken into consideration as we strive to create enjoyable experiences for all our guests.

Now in summer we offer entertainment acts on four evenings per week. Our guests can enjoy them in the open air, accompanied by dinner or with a good drink from our pool bar.

It would be a great pleasure to welcome you back in this, your wonderful Es Molí. All the best,

Agustín Risco, General Manager

We have been going to Es Moli on and off for over 25 years but our experience gets more disappointing with each visit and I think this will be our last. The setting is really nice albeit 10 minutes walk from the village. It’s has been updated but some of the rooms are small despite being rated as the best. The real problem though is the staff. You would think they train the reception team to be rude as you get little change whatever the day or weather. The more experienced ones are the worst. The traveller ranking rarely lies so don’t expect a happy hotel. The biggest smile we ever get is from Raphael, who has always operated at a different level and the housekeeping team and that says it all. Why doesn’t the General Manager change the team and get the hotel into the top 20?

Dear Henry,

We have taken note of your review and are really astonished by your comments.

Again and again, we get very positive feedback from our guests about the warm and professional service of our reception team, and we would have preferred to hear your comments directly on-site enabling us to understand your concerns.

We hope to be able to welcome you again at Es Molí and convince you of our friendly and professional service.
Sincerely,

Agustín Risco, General Manager

What a fabulous hotel this is! Set on the hillside, the views are stunning. Our balcony looked out over the grounds as far as the sea. Breakfast is served on a terrace overlooking beautiful Deia with plenty of fruits, cold meats, cheese, smoked salmon and a variety of lovely breads and pastries. Eggs are cooked to order at an omelette bar. Hot food is available, but not quite as hot as one would like. Never mind, the cold offerings are fantastic! Service is very good. We dined at the Tapas Bar - same location - twice, excellent food and service.
Our room was very comfortable, spotlessly clean and with plenty of hanging and drawer space The only problem we found was that there was only one accessible power point and that was in the bathroom. Others required a bit of furniture moving! Milk is not provided but appeared within a few minutes when requested.
The swimming pool is fabulous - and what a glorious backdrop it has! There isn't much space for sun loungers and they were all occupied by the time we got there in the afternoons but there are a few tables and chairs to sit at.
I seriously recommend this hotel to anyone who is looking for a quality hotel in stunningly beautiful surroundings.

Dear Guest,
Thank you for your kind review and recommendation.

We are thrilled that the picturesque hillside location and the panoramic views from our property added to the splendour of your stay, and it’s gratifying to know that you enjoyed the diverse offerings at our breakfast terrace with its breathtaking vistas of Deià. However, we regret any inconvenience you experienced; your remarks will be taken into consideration.

It pleases us immensely to hear that our Tapas Bar left a lasting impression with its excellent food and service. Our staff takes great pride in ensuring a delightful experience for every guest, and your kind words reaffirm their dedication.

We hope to welcome you back in the future. Best wishes,

Agustín Risco, General Manager