juSTa Lake Nahargarh Palace

Questo hotel potrebbe essere una residenza da "Mille e una notte" ma purtroppo la mancanza di manutenzione e la sporcizia di alcuni ambienti hanno reso il nostro soggiorno poco piacevole. È un'isola all'interno di un lago artificiale raggiungibile tramite una piccola imbarcazione subito disponibile. La zona intorno al lago è completamente disabitata quindi molto tranquillo e silenzioso.
Vediamo i pro: - calmo e silenzioso - camera grande e ben arredata in stile indiano un po' retrò - camera pulita; - letto king comodo e pulito - prodotti di cortesia - te, caffè e acqua disposizione in camera - personale gentile. All'arrivo ci hanno dato un drink di benvenuto durante il check in - piscina situata verso ovest da dove si gode uno splendido tramonto - colazione Indiana e continentale anche se abbastanza limitata nella scelta - ristorante disponibile per la cena con un menu à la carte ampio. Contro: - l'hotel è invaso dai piccioni che si trovano ovunque anche davanti alla camera e nelle scale. Piume e cacche di piccione sparse ovunque e la notte rientrando in camera si trovano piccioni svolazzanti sopra la testa che spuntano da ogni lato. Ho notato, per lanciare una spada a favore dell'hotel, che il problema piccioni è presente un po' ovunque in Rajasthan e Gujarat (le zone da noi visitate), e sono - immagino - ben tollerati dalla popolazione locale visto che vengono anche ben nutriti - l'hotel è invaso (di giorno) da grosse vespe arancioni che si aggirano ovunque nel colonnato interno dell'hotel, nella hall, negli spazi esterno - appena entrati in camera ne ho trovata una all'Interno che è stata catturata con un bicchiere e buttata fuori - vespe morte sparse un po' ovunque nella hall e nella zona relax probabilmente a causa di prodotti chimici utilizzati all'interno della struttura - internet disponibile solo nella hall e nella sala ristorante - edificio che necessita di grosse ristrutturazione e manutenzione.
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This hotel could be a residence from "One Thousand and One Nights" but unfortunately the lack of maintenance and the dirtiness of some areas made our stay less than pleasant. It is an island inside an artificial lake that can be reached via a small boat immediately available. The area around the lake is completely uninhabited therefore very peaceful and quiet. Let's see the pros: - calm and silent - large and well furnished room in a slightly retro Indian style - clean room - comfortable and clean king bed - courtesy products - tea, coffee and water available in the room - friendly staff. Upon arrival we were given a welcome drink during check in - swimming pool located towards the west where you can enjoy a splendid sunset - Indian and continental breakfast although quite limited in choice - restaurant available for dinner with an extensive à la carte menu. Against: - the hotel is invaded by pigeons which are found everywhere including in front of the room and on the stairs. Feathers and pigeon droppings scattered everywhere and at night when you return to your room you find pigeons fluttering above your head popping up from all sides. I noticed, to throw a sword in favor of the hotel, that the pigeon problem is present almost everywhere in Rajasthan and Gujarat (the areas we visited), and they are - I imagine - well tolerated by the local population given that they are also well fed - the hotel is invaded (during the day) by large orange wasps that wander everywhere in the internal colonnade of the hotel, in the hall, in the external spaces - as soon as we entered the room I found one inside which was caught with a glass and thrown out - dead wasps scattered everywhere in the hall and in the relaxation area probably due to chemical products used within the structure - internet available only in the hall and restaurant - building that requires major renovation and maintenances.

Dear Guest,

We truly thank you for sparing time to write your feedback on TripAdvisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay at our resort.

With regards to wifi, maintenance, pigeon and wasps, we have noted your feedback and assure you that the same will be taken up on a serious note and actioned

juSTa as an organization believes in treating every guest feedback and suggestion with utmost priority and looks upon as an opportunity to go the extra mile and ensure a wonderful stay for every guest. On behalf of the team, we truly look forward to having you stay in our Hotels & Resorts and serve you yet again as our esteemed guest.

Yours Sincerely,
Sailesh Mishra
General Manager
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

Veritable arnaque !! Rien ne correspond au descriptif de l’hôtel. Cela a gâché une partie de notre séjour. Endroit glauque, vétusté, hôtel ultra vieux; chambre sinistre, draps couleur jaunâtre, manque de propreté (WC n’avaient pas été nettoyés, serviettes propres mais avec des taches de sang....), j’ai ramassé la robinetterie sur les pieds en prenant ma douche, possibilité d’avoir de l’eau chaude uniquement de 7h à 10h, piscine à l’eau sale, verte et trouble dans laquelle il vallait mieux ne pas se baigner, une porte manquait à l’une des toilettes de la piscine, carrelages cassés un peu partout, rien n’etait entretenu, nous nous sommes vraiment sentis arnaqués: prix exhorbitant par rapport aux autres excellents hôtels que nous avons trouvés en Inde. Surtout, passez votre chemin !!

Dear Guest,

We truly thank you for sparing time to write your feedback in tripadvisor. Your feedback is important to us. Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort.

We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.

jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedback which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future.

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

Cet hôtel a une location splendide, au milieu du lac. Mais l'atteindre n'est pas facile...Route d'accès mal indiquée, traversée en canot, ça prend du temps. Et en arrivant, trouver un hôtel qui a besoin de rénovations, avec de l'eau chaude contingentée, et une restauration assez ordinaire...

Dear Guest,

It was an absolute pleasure to have had the opportunity to host you as our esteemed guest. We are honored to note that you liked our resort and location.

Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort.

Your feedback is very valuable for us and plays a vital role in encouraging us to go the extra mile and ensure a great experience to every guest. On behalf of our team at jüSTa, we once again thank you and truly look forward for the opportunity to serve you yet again as our esteemed guest in the near future.

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

Cet hôtel est un mirage. D'abord sa situation! Trouver cet hôtel en pleine campagne, à côté de petits villages miséreux est un exploit !
Encore une fois, le mot "palace" ne convient pas pour cet hôtel. Certes,le cadre est original: situé au beau milieu d'un lac, on y accède en bateau. A l'arrivée,nous constatons que rien n'est entretenu . La peinture s'écaille, les interrupteurs électriques ne sont pas fixés au mur, il n'y a pas se sèche cheveux,il y a des plumes d'oiseaux partout fixés aux fenêtres, la piscine est sale, on ne voit pas le fond.
C'est dommage, car l'endroit est vraiment insolite et original.

Dear Guest,

Thank you for taking out time to share your thoughts through Tripadvisor which is indeed very important.

Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort.

We have intensified our training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.

jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedback which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future.

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

Ns devions passé deux nuits et ns avons devancé notre arrivée à Jodpur car c'est très ordinaire comme endroit. Notre chambre deluxe avait des odeurs et la bouffe est plus qu'ordinaire. Le lit donne mal au dos et la salle de bain aurait besoin de rénovations. Je sais que c'est l'inde mais pour ceux qui cherche du luxe, passer à autre chose.

Le service est toute fois bon.

En arrivant de nuit, l'hôtel semble avoir beaucoup de charme : le bâtiment est illuminé, isolé au milieu d'un lac, on y accède en bateau privé...
Mais en arrivant à la réception, quelle déception !
L'hôtel est vieillot, mal entretenu. Tout est usé. Les peintures sont défraichies, écaillées. Tout est sale : les portes vitrées sont maculées de traces de doigts, les vitres sont couvertes de fientes d'oiseaux et de traces de peinture.
La piscine, avec vue sur le lac, est d'une couleur verdâtre pas du tout encourageante.
Le wifi est totalement hors service et n'a pas été réparé au cours de notre séjour.
La chambre est triste, vieillotte. Le revêtement de sol est réparé avec du gros scotch marron ! La propreté est douteuse. La chambre est assez grande et dispose de la climatisation, d'un ventilateur au plafond, d'une télé écran plat et d'un plateau avec bouilloire thé et café.
La salle de bains est vieillotte et sale : taches au sol, taches sur le lavabo, taches dans les WC, "baignoire" de forme bizarre, difficile d'accès voire dangereuse, et sale.
La salle de bains est envahie de petits insectes (petites mouches). Et pour couronner le tout, il n'y avait pas d'eau chaude le soir !
Le personnel semble perdu, il n'est ni très efficace ni très sympathique.
Au restaurant, les tables ne sont pas débarrassées, la vaisselle sale du petit déjeuner traîne encore sur certaines tables à midi, les portes vitrées sont très sales.
La nourriture est toutefois relativement bonne...
En résumé une adresse à éviter !... C'est dommage car l'architecture du bâtiment et sa situation géographique ont beaucoup de potentiel... mais tout doit être rénové et surtout nettoyé !

Dear Guest,

We truly thank you for sparing time to write your feedback in tripadvisor. Your feedback is important to us.

Please accept our sincere apologies for the inconvenience you and your fellow guest have had to experience during your stay in our hotel. Please be assured, the lapse was purely unintentional.

We have briefed the team & have been conducting regular training sessions to everyone in the team to avoid guest discomfort.

I would like to assure you the best of hospitality on your future visits to juSTa. We thank you for having given us the opportunity to host you.

jüSTa Hotels & Resorts, as an organization prides itself in exceeding every guest expectation and is open to feedbacks which could see us getting to the next level. On behalf of team at jüSTa, we look forward to host you again in the near future.

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

La posizione è decisamente spettacolare: all'interno di un piccolo lago. Purtroppo lascia un po' a desiderare sia sulle finiture che sugli arredi (un po' spogli) che sulla manutenzione. Le camere sono molto grandi e comunque le ho trovate molto più pulite che in altri posti. L'hotel possiede un ristorante in cui abbiamo mangiato, devo dire anche bene, ad un costo per due persone di poco superiore alle 2000 rupie. Ovviamente essendo la struttura raggiungibile solo in barca e non essendoci nulla nel intorno diventa molto comodo avere un ristorante interno. La piscina spettacolare lascia a desiderare nella manutenzione. Il personale come quasi sempre in India estremamente gentile ed attento alle esigenze dei clienti. L'accesso alla struttura avviene da un parcheggio che confina con il pontile di attracco delle barche che portano all'hotel.

Dear Guest,

We are truly honoured to be able to host you during your visit to Lake Nahargarh Palace. It is indeed a pleasure to note that you liked our resort, its appearance, cleanliness we have maintained and the quality of food served.

Your feedback with regards to furniture and pool maintenance has been noted and discussed with concerned personnel.

Your belief in us motivates and encourages us to set target to next level and work towards achieving the same. Our team members join me in thanking you for your kind and positive words of appreciation.

We look forward for more opportunities to be of service to you at our Hotels & Resorts.

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

La struttura ha enormi potenzialità, l'haveli nel lago è di per se un'idea eccezionale, peccato che versi in condizioni di totale abbandono. Le camere enormi, ma spoglie e scarsamente arredate;lenzuola macchiate, logore e strappate; bagno malconcio e arrugginito; lampade fulminate un pò ovunque bagno compreso ; vetri alle finestre sporchissimi ; piscina impraticabile per via di un'acqua verde e torbida.
Ovviamente Internet assolutamente NON funzionante e TV piccola e solo con canali indiani.
Insomma, un senso di totale ed assoluto abbandono... Certamente non da 4 stelle.
Unica nota positiva, il personale cortese e disponibile ma evidentemente poco impegnato nella manutenzione e cura della struttura.
ASSOLUTAMENTE SCONSIGLIATO.

Dear Guest,

Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us as we strive to improve with each and every stay. I greatly appreciate your comments about aspects of the room that need updating. It is a pleasure to announce that we will be implementing many of these upgrades to the property shortly. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere.

I hope that I can convince you to change your mind about another visit to our property. Please reach out to us directly if you would be willing to give us a chance to turn your experience around. It would be such a pleasure to personally welcome you back to our new and improved hotel!

Yours Sincerely,
Amal Guha Roy
Manager Operations
jüSTa Hotels & Resorts
manager.nahargarh@justahotels.com

Si arriva la Lake palace in barca e l'albergo, al centro del lago, sembra un posto incantato .
Purtroppo però l'incanto dura poco !
La nostra stanza ( deluxe room ) all'arrivo ( circa le 17) non era ancora pronta ...
Grande ma squallida e in tutto l'albergo ( enorme) ristagnava un terribile odore di cucina .
Abbiamo poi dovuto chiamare la reception per farci cambiare gli asciugamani, indecenti !
L'acqua calda, dopo numerose telefonate, è arrivata verso le 19.30.
Per curiosità sono sceso nella SPA, ma l'odore di muffa e lo squallore generale mi hanno fatto tornare sui miei passi .
Peccato perchè la 'location' e la vista sono stupende .
Cena incredibilmente buona ( mia moglie ed io eravamo gli unici ospiti) e prima colazione modesta : peccato che ci fosse ancora apparecchiato il tavolo dove avevamo cenato .
Il personale è gentilissimo, ma proprio non è all'altezza .