Sunrise Crystal Bay Resort

The hotel is beautiful, very well maintained and most of all the animation team are the most engaging people I’ve ever met on a holiday. The food is brilliant and the entertainment at night is the best thing about the hotel at night. I would fully recommend going to this hotel as even young adults can get involved with the entertainment.

I would like to say a massive thank you to you and all your team at Crystal Bay.
We have now returned home after the most amazing holiday we have ever taken.

Your hotel is simply beautiful, very accessible with the with the wheelchair used by one of my daughters and all the staff were very welcoming, friendly and professional throughout our stay. I’d like to to give a special mention to Mahmoud Saad he was exceptional with us all, especially my young daughter who is 9. She took to him very well and said he was her favourite member of staff whilst on holiday. The team in the “The Restaurant” were all superb and that team is ran so well by the supervisor, the young worker in the restaurant Hassan was also fantastic member of staff and is held in the same regard as Mahmoud Saad.

A big thank you too for reserving the family swim-up room for me and my family. That was a fantastic addition to our stay. The room itself was perfect and was also easily accessible with the wheelchair.

I’d also like to mention the pool staff because again they were fantastic and worked so hard to cater not just to our needs to be those other families on holiday. The animation team was also amazing and Abdo ensured my daughter enjoyed ever moment with them. The evening entertainment ran by abdo was great for families and was filled with laugher and everyone could join in at parts too.

I will also be putting a review of your hotel on trip advisor and will input as much detail of praise and pictures as possible.

Once again, thank you so much for helping up make so many fantastic memories. We will most definitely be returning next year to spend our holiday with you all

The hotel is perfect! The landscape is beautiful. So much space as the pools are so big. The bar staff and animation team are really what make the holiday, so friendly and energetic they really want to make your stay memorable and they do just that ☺️ so shout out to Joe, Jimmy, Austin and Ahmed. also the food was lovely all restaurants and buffets were great. Will be returning 🥰

Dear Chloe,

Thank you for choosing Crystal Bay for your recent vacation and for taking the time to share your feedback online.

We are delighted to hear that we were able to provide great service, beyond your expectations.

We hope to have the pleasure of welcoming you home again soon.

Kind Regards,
Guest Experience & Quality Department

Hotelanlage, Zimmer und Essen waren sehr gut. Der Strand ist ebenfalls sehr schön. Wir sind eine Woche hier gewesen und konnten uns sehr gut erholen.
Das Animations-Team war super und hat mit verschieden Aktivitäten unseren Urlaub verbessert.
Das Abendprogramm war ebenfalls abwechslungsreich.
Wir kommen auf jeden Fall wieder.

Lieber Gast,

Vielen Dank für die gute Bewertung, die Sie unserem Hotel gegeben haben. Wir freuen uns, dass Ihnen der Aufenthalt bei uns gefallen hat und hoffen, Sie bald wieder bei uns begrüßen zu dürfen!

Mit freundlichen Grüßen,
Guest Experience & Quality Department

Stayed at this wonderful hotel in March. We had a lovely 2 weeks.
On arrival, the welcome from everyone was outstanding and this continued all through the holiday. All the staff were friendly, polite and nothing seemed too much trouble. Liked that management came round to check any issues you had and get feedback.
We had a Junior Suite overlooking the beach. Huge room. Lovely and clean. The food was the best we ever had in Egypt. Lots of choices in the buffet and excellent food and service in the other restaurants. Our favourite was the Mediterranean (Sea Bass) , the BBQ and the Indian.
Overall the hotel was lovely and would highly recommend it.

Dear David M,

Thank you for choosing Crystal Bay for your recent vacation and for taking the time to share your feedback online.

We are delighted to hear that we were able to provide great service, beyond your expectations.

We hope to have the pleasure of welcoming you home again soon.

Kind Regards,
Guest Experience & Quality Department