The Fern Residency Miramar

Hotel mal situado, a varios kilometros del centro de la capital de Goa (Panjim) con lo que se hace imprescindible coger un taxi para recorrer unos 5 kilometros o mas al centro.
Desgraciadamente mal atendido por una cuadrilla de niñatos que se dedican mas a estar chateando con su movil que atentos a reponer las bandejas vacias en el desayuno, o a cogerte las maletas a la llegada al hotel. Son un desastre. No se os ocurra insistir en pedir algo.....estaras esperando hasta el día del Juicio Final....aunque ellos os digan "it,s coming"...
Aunque es un hotel reciente, no se preocupan por el mas mínimo mantenimiento del mismo. Te aseguran que el aire acondicionado funciona correctamente y debes de asarte lentamente a que lo comprueben horas más tarde....PORQUE NO LO COMPRUEBAN CUANDO LIMPIAN Y PREPARAN LAS HABITACIONES PARA UN CHECK IN NUEVO????? Un día más tarde cuando ya debia de salir seguía igual....
La dirección es muy poco amable.
Si os recomiendan ir a la cercana (1000 metros) playa de Doña Paula...... no debeis de hacer caso....no merece la pena, salvo que querais ver lo que es un estercolero mal oliente y mugriento.
Sin duda alguna debe de haber hoteles mejores en el centro de Panjim, la capital de Goa.
UNA PESADILLA

Dear Guest,

Thank you so much for taking out your precious time to share your feedback. It is indeed important for us.

Please accept our sincere apologies for the inconvenience you have had to experience during your stay in our resort. We have investigated on the areas of concern highlighted by you and noted down the feedback provided.
Guest Service & Staff Attitude – There has been a serious lapse on our part. We have intensified the training sessions to all our staff members in every department to improve efficiency levels with responsible communication, behavior and demonstrating extreme care, promptness and sensitivity while interacting with all guests. I would like to assure you that this is not our standard practice and we value every guest need and feedback as important.

We have shared your feedback with all our staff members and we once again thank you for your feedback. I would like to take this opportunity to assure you that your feedback is treated with high importance and it is our foremost priority to ensure that every feedback is actioned and looked upon as an opportunity to go the extra mile to ensure a great experience for all our guests.

We once again thank you for your valuable feedback and look forward to having the opportunity to be able to host you again at our hotels in the near future.

Yours Sincerely,

Manish Kumar
Head of Operations
jüSTa Hotels & Resorts
gm.goa@justahotels.com

Ottima struttura, nuova, dotata di comfort e di servizi, wifi (a pagamento).
Stanze molto ampie, bene arredate, pulite, alcune con un bel terrazzo. Bagni funzionale e recenti.
Colazione varia, con piatti locali ma anche internazionali.
Certo non si tratta di una struttura tipica, o originale, o in zona storica o panoramica ( per raggiungere il centro circa 10/15 minuti di taxi), ma se si é reduci da un tour in India e si necessita di comfort con un buon rapporto qualità prezzo, il posto è giusto. Buono anche il servizio ristorante: ottima cucina indiana, ben presentata e ben servita...coi tempi indiani.

Dear Guest,

It was an absolute pleasure to have had the opportunity to serve you during your visit to Goa. Thank you for your kind and encouraging comments about our hotel and staff members.

We are extremely glad and honored to note that you like our hotel, its amenities, food quality and the service provided by our team. Your positive feedback plays a vital role in motivating our team members to go the extra mile and ensure great experience to every guest. Your appreciation is our greatest reward.

We greatly appreciate your recommendation and look forward to having more opportunities to be of service to you.

Yours Sincerely,

Ryan Patrao
General Manager
jüSTa Hotels & Resorts
gm.goa@justahotels.com