Elegant, welcoming and intimate, The Gore is an authentic British boutique hotel with a real home-feeling in the heart of Kensington, London.
All of The Gore's 50 lavishly appointed rooms and suites are individually furnished, creating a distinctive atmosphere that makes each one truly unique. They are all furnished with sophisticated elegance and a keen eye for detail, with beautiful antiques, period photos and ornately decorated beds. In harmony with the hotel's distinguished charm, all the rooms offer every possible comfort and discreetly integrate the latest technology.
At 190 Queen's Gate the chef interprets great British classics with a contemporary touch and exquisite French flair. The adjacent Bar 190, which famously hosted the Rolling Stones' Beggars Banquet album launch, has an informal, glamorous atmosphere, to be savoured while sipping the cocktail named after the prominent album.
3 meeting rooms: they are the ideal locations for business events, weddings and celebrations in London.
All of The Gore's 50 lavishly appointed rooms and suites are individually furnished, creating a distinctive atmosphere that makes each one truly unique. They are all furnished with sophisticated elegance and a keen eye for detail, with beautiful antiques, period photos and ornately decorated beds. In harmony with the hotel's distinguished charm, all the rooms offer every possible comfort and discreetly integrate the latest technology.
At 190 Queen's Gate the chef interprets great British classics with a contemporary touch and exquisite French flair. The adjacent Bar 190, which famously hosted the Rolling Stones' Beggars Banquet album launch, has an informal, glamorous atmosphere, to be savoured while sipping the cocktail named after the prominent album.
3 meeting rooms: they are the ideal locations for business events, weddings and celebrations in London.
Cosy Double Room
All guest rooms are individually furnished with antique furniture, gilt mirrors, chandeliers, and period pictures. All bathrooms have a walk-in shower and Penhaligon's toiletries. Special touches include frette linen dressing gowns, beautiful fabrics , pillows, ornate beds and towels.
This room cannot accommodate an extra bed.
This room cannot accommodate an extra bed.
1 DoubleSuperior Double Room
All guest rooms are individually furnished with antique furniture, gilt mirrors, chandeliers, and period pictures. All bathrooms have combined bathtub with shower and Penhaligon's toiletries. Special touches include frette linen dressing gowns, beautiful fabrics, pillows, ornate beds and towels.
This room cannot accommodate an extra bed.
This room cannot accommodate an extra bed.
Junior Suite
This is the most lavish, stylish and exotic guest room. It is decorated with a unique design. Furnished with antique furniture, gilt mirrors and chandeliers, it also has period pictures. The bathroom has a monsoon shower and Penhaligon's toiletries. Special touches include frette linen dressing gowns, ornate beds and towels.
1 Sofa BedDeluxe Double Room
This deluxe double is uniquely furnished with antiques, ornate gilt mirrors and chandeliers. It boasts a stunning oak carved four-poster or a half-tester bed. All bathrooms have a combined bathtub with a shower and Penhaligon's toiletries. Special touches include frette linen dressing gowns, beautiful fabrics, pillows, ornate beds and towels.
This room cannot accommodate an extra bed.
This room cannot accommodate an extra bed.
Deluxe Triple Room
This deluxe triple room is uniquely furnished with antiques, ornate gilt mirrors and chandeliers. It boasts a stunning oak carved four-poster or a half-tester bed. All bathrooms have combined bathtub with shower and Penhaligon's toiletries. Special touches include frette linen dressing gowns, beautiful fabrics, pillows, ornate beds and towels.
This room cannot accommodate an extra bed.
This room cannot accommodate an extra bed.
Superior Twin Room
Tutte le camere sono arredate individualmente con mobili d'epoca, specchi dorati, lampadari e quadri d'epoca. Tutti i bagni sono dotati di vasca combinata con doccia e articoli da toeletta Penhaligon. I tocchi speciali includono vestaglie in lino Frette, splendidi tessuti, cuscini, letti e asciugamani decorati.
Questa camera non può ospitare letti supplementari.
Todas las habitaciones están decoradas de forma individual con muebles antiguos, espejos dorados, candelabros y cuadros de época. Todos los baños tienen bañera combinada con ducha y artículos de aseo de Penhaligon. Los detalles especiales incluyen batas de lino Frette, hermosas telas, almohadas, camas y toallas adornadas.
En esta habitación no se pueden añadir camas supletorias.
Alle Zimmer sind individuell mit antiken Möbeln, vergoldeten Spiegeln, Kronleuchtern und antiken Gemälden eingerichtet. Alle Badezimmer verfügen über eine kombinierte Badewanne mit Dusche und Pflegeprodukte von Penhaligon. Zu den besonderen Annehmlichkeiten gehören Bademäntel aus Frette-Bettwäsche, wunderschöne Stoffe, Kissen, verzierte Betten und Handtücher.
Dieses Zimmer bietet keinen Platz für ein Zustellbett.
Toutes les chambres sont meublées individuellement avec des meubles anciens, des miroirs dorés, des lustres et des photos d'époque. Toutes les salles de bains disposent d'une baignoire combinée avec douche et d'articles de toilette Penhaligon. Les touches spéciales incluent des peignoirs en lin frette, de beaux tissus, des oreillers, des lits ornés et des serviettes.
Cette chambre ne peut pas accueillir de lit d'appoint.
Все номера индивидуально обставлены антикварной мебелью, позолоченными зеркалами, люстрами и старинными картинами. Во всех ванных комнатах есть совмещенная ванна с душем и туалетные принадлежности Penhaligon. Особые штрихи включают халаты из мягкого льна, красивые ткани, подушки, декоративные кровати и полотенца.
В этом номере не предусмотрена установка дополнительной кровати.
所有客房均布置独特，配有古董家具、镀金镜子、吊灯和时代照片。所有浴室均配有带淋浴的组合式浴缸和 Penhaligon 的洗浴用品。特别的装饰包括 frette 亚麻睡衣、漂亮的面料、枕头、华丽的床和毛巾。
这间客房无法容纳加床。
Questa camera non può ospitare letti supplementari.
Todas las habitaciones están decoradas de forma individual con muebles antiguos, espejos dorados, candelabros y cuadros de época. Todos los baños tienen bañera combinada con ducha y artículos de aseo de Penhaligon. Los detalles especiales incluyen batas de lino Frette, hermosas telas, almohadas, camas y toallas adornadas.
En esta habitación no se pueden añadir camas supletorias.
Alle Zimmer sind individuell mit antiken Möbeln, vergoldeten Spiegeln, Kronleuchtern und antiken Gemälden eingerichtet. Alle Badezimmer verfügen über eine kombinierte Badewanne mit Dusche und Pflegeprodukte von Penhaligon. Zu den besonderen Annehmlichkeiten gehören Bademäntel aus Frette-Bettwäsche, wunderschöne Stoffe, Kissen, verzierte Betten und Handtücher.
Dieses Zimmer bietet keinen Platz für ein Zustellbett.
Toutes les chambres sont meublées individuellement avec des meubles anciens, des miroirs dorés, des lustres et des photos d'époque. Toutes les salles de bains disposent d'une baignoire combinée avec douche et d'articles de toilette Penhaligon. Les touches spéciales incluent des peignoirs en lin frette, de beaux tissus, des oreillers, des lits ornés et des serviettes.
Cette chambre ne peut pas accueillir de lit d'appoint.
Все номера индивидуально обставлены антикварной мебелью, позолоченными зеркалами, люстрами и старинными картинами. Во всех ванных комнатах есть совмещенная ванна с душем и туалетные принадлежности Penhaligon. Особые штрихи включают халаты из мягкого льна, красивые ткани, подушки, декоративные кровати и полотенца.
В этом номере не предусмотрена установка дополнительной кровати.
所有客房均布置独特，配有古董家具、镀金镜子、吊灯和时代照片。所有浴室均配有带淋浴的组合式浴缸和 Penhaligon 的洗浴用品。特别的装饰包括 frette 亚麻睡衣、漂亮的面料、枕头、华丽的床和毛巾。
这间客房无法容纳加床。
2 SingleCosy Single Room
Tudor Suite
要知道...
190 Queen's Gate, Kensington and Chelsea, London, SW7 5EX, United Kingdom
都市: London
Check-in 给她 15:00
Check-out 直到 11:00
入住的最低年龄为 18 岁。
General Group Reservation Policy – Starhotels
For five (5) or more rooms booked on the same date, Starhotels will consider the reservation as a group booking. Consequently, Starhotels reserves the right to:Modify the cancellation policies applicable to the reservation, adjusting them to the specific conditions for group bookings.
Recalculate the rates of the reservation under the terms and conditions of group bookings, applying specific pricing and conditions for this type of reservation.
For more information about the conditions applicable to group reservations, please contact Starhotels.
接受的卡
AXECJCMCCUVI The Gore Hotel – Starhotels Collezione 接受特殊要求。在下一步中添加它们！
FAQ 常见问题
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为何选择 Metour.it 作为您值得信赖的在线旅行社？Metour.it 致力于为旅行者提供真实而难忘的体验。作为一家领先的值得信赖的在线旅行社，我们因致力于质量、安全和客户满意度而脱颖而出。每一个目的地、套餐和服务都经过精心挑选，以确保无与伦比的旅行体验。此外，我们的专家团队随时为您在旅程的每个阶段提供帮助，确保每个细节都得到完美处理。
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即使日期改变，价格也总是一样吗？价格根据各种因素而有所不同，这些因素可能是季节、一周中的哪一天、酒店的入住状况、促销活动、城市中的特定展会等。要查看价格，建议是输入您的住宿日期并进行自己的比较。
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早餐总是包含在内吗？不，这取决于费率以及组织是否组织提供此服务。预订前请仔细检查包含什么、不包含什么以及提供什么类型的服务。
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我可以提出特殊要求吗？当然，预订时您可以在一个字段中直接写信给酒店并提出您的要求。这些将由酒店评估并直接回复您。 MeTour 对此决策过程不承担任何责任。
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我预订的客房内有哪些类型的床？床的类型通常在房间床单上注明。如果您有任何特殊要求或需要，您可以在预订时将其写在“特殊要求”字段中注明，该字段将直接转发给酒店。在此过程中MeTour不承担任何责任。
- 结构中的 Paga 是什么？什么是付款预授权？
当您预订时，某些设施可以直接在设施付款。在这些情况下，您只需插入信用卡（或借记卡）即可担保预订，但不收取任何费用。仅在与您的预订相关的政策和条件规定的情况下，才会从您的信用卡中扣除该金额。在其他情况下，当合作伙伴不采用自动可用性和预订系统，而是“手动”确认预订时，您将被要求插入信用卡（或借记卡）以担保预订，然后直接扣费合作伙伴确认预订的时间（24-48 小时内）。届时您将收到一封包含预订确认和付款的电子邮件。
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我如何知道我的卡是否已被预授权？通过查看您的信用卡余额，您会发现您的可用余额将暂时减少您的预订金额。在其他情况下，根据您的信用卡电路的政策，您还可能会在卡移动的每月摘要中找到一个条目：“待处理操作”。根据具体情况，预授权块将根据已预订的政策以及条款和条件进行维护。
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我如何取消或更改我的预订？很简单，使用您的凭据进入客户区，然后您可以修改或取消您的预订。请记住，更改日期或取消退款请求取决于您在预订时选择的房价。
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我可以将我的预订转让给其他人吗？对于此请求，请直接联系酒店，酒店可能有这方面的具体政策，或者可能需要有关您想要将预订转给的人员的更多信息。
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我如何获得预订方面的帮助？使用您的凭据进入客户区域，然后您可以联系我们，或者通过我们的联系表格写明您的预订号码和联系请求的原因。我们建议您还留下一个电话号码，以便在需要时可以联系到您。
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是否需要在现场直接支付税费、当地费用或额外费用？它们通常会在属性表中明确注明，或在预订阶段添加，具体取决于当地法规或设施的政策。但即使没有明确说明，也可能会要求直接向酒店支付房价中未包含的任何旅游税、当地费用或额外费用。建议您在预订或通过我们的联系表写信给我们之前仔细阅读所有内容。
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可以携带小宠物吗？它通常在财产表中明确说明，因此我们邀请您仔细阅读他们的政策。如果未注明，我们邀请您通过我们的联系表与我们联系以获取更多信息。
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TripAdvisor 评论是什么？
MeTour.it 上的 TripAdvisor 评论是直接从 TripAdvisor 导入的针对您在我们网站上找到的每家酒店、民宿、度假村、露营地、住宿、餐厅和博物馆活动的评分和评论。其中包括最高 5 分的总体评分、评论总数以及特定类别的详细评分，例如房间、位置、清洁度、睡眠质量、服务和物有所值。我们还显示旅行者在 TripAdvisor 上留下的最新 5 条评论。这些数据会自动更新，旨在帮助我们的用户做出明智的选择。 MeTour.it 不会编辑这些评论，也不对其准确性承担任何责任。
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MeTour.it 提案如何与 TripAdvisor 点评相关联？如果与 TripAdvisor 的连接出现错误会怎样？为了将我们的建议与 TripAdvisor 提供的评论联系起来，我们使用自动搜索算法。尽管我们尽了最大努力，这个系统有时也可能会发现错误的建议。虽然我们尽一切努力避免此类错误，但我们想指出，我们不对这些自动链接导致的任何不准确之处承担责任。
我们还进行手动检查以纠正发现的任何错误，并不断努力改进算法。如果您发现错误，请通过 info@metour.it 向我们报告，以便我们及时干预并进一步改进我们的服务。我可以在 MeTour.it 的“目的地”部分找到什么类型的旅游指南？在MeTour.it的“目的地”部分，您将找到有关意大利主要艺术城市、欧洲各国首都、意大利最美丽的村庄、鬼村和世界主要旅游目的地的详细指南。每份指南都提供有关景点、当地文化、推荐住宿的信息以及如何充分利用您的旅行的建议。
如何使用目的地指南来计划我的行程？
MeTour.it 上的目的地指南提供了关于看什么、去哪里吃饭、去哪里住宿和好奇心的有用建议。使用这些指南，您可以计划您的行程，提前预订热门景点，并为您最喜欢的目的地找到最佳的住宿和餐饮选择。目的地指南是否定期更新？
是的，我们的目的地指南会不断更新，以反映最新的旅行趋势、新兴景点和当前的建议。我们邀请您经常访问“目的地”部分以获取最新消息和更新。另请访问我们的博客https://www.metour.it/c2/news/ ，您可以在其中找到有关旅行提示、游览目的地、趋势、建议、安全旅行注意事项的不断更新的文章。我可以在目的地指南中找到有关当地活动的信息吗？
肯定！目的地指南还包括有关当地活动、假期、集市和活动的信息，可以丰富您的旅行体验。有关更多详细信息，请参阅每个指南中的“活动”部分。如何找到最适合我旅行需求的目的地？使用“目的地”部分中的过滤器根据您的兴趣选择选项，例如艺术之城、海滨目的地或历史悠久的村庄。这将帮助您快速找到最适合您旅行风格的目的地。我可以在 MeTour.it 的“旅行创意”部分找到什么？
在“旅行创意”部分，您将找到我们为您精选的一系列建议，并可在 MeTour.it 上按主题组织预订。我们提供海滩旅行、冒险、山地度假、湖泊和河流度假、家庭旅行、仅限成人的目的地、工作和度假组合、身心健康旅行等等的想法。我如何利用旅行创意来计划我的假期？
旅行创意旨在激发您的灵感并让您更轻松地计划您的假期。每项提案都包含有关目的地、推荐活动、住宿和特别优惠的详细信息。选择您感兴趣的主题并探索预订完美旅行的建议。这些旅行创意也适合独自旅行者吗？
绝对地！ MeTour.it 旅行创意适合所有类型的旅行者，包括独行旅行者。我们为个人冒险、休闲住宿和社交机会提供建议，非常适合单身旅行者。
我可以在 MeTour.it 的“Book and Go”部分预订什么？
在“预订即走”部分，您可以找到并预订各种旅行选择，包括住宿、餐厅、汽车租赁和接送等出行服务，以及各种体验和导游服务。此部分旨在为您提供完整假期所需的一切。我可以在“预订即走”部分找到哪些类型的住宿？
我们提供各种住宿选择，包括酒店、度假屋、度假村、住宿加早餐酒店、度假村、豪华露营、小木屋、历史住宅、精品酒店等等。每个选项都详细描述，以帮助您找到最适合您的需求和偏好的住宿。我们还利用 TripAdvisor 点评来帮助您决定最适合您并由其他点评过的旅行者推荐的住宿。我如何在 MeTour.it 上预订餐厅或餐饮活动？
您可以直接在“预订即走”部分预订餐厅、比萨饼店和其他餐饮活动。每个选项都包含有关菜肴类型、菜单、营业时间和评论的详细信息，以帮助您做出最佳选择。
哪些类型的出行服务可供预订？
可用的出行服务包括汽车租赁、接送服务、航海包机和公共交通票。您可以直接从我们的网站预订最适合您行程的服务。
我可以在 MeTour.it 上预订哪些体验和参观？
您可以预订各种体验，包括导游、博物馆参观、户外活动和当地景点门票。每个选项都包含详细信息，以确保您拥有难忘的体验。我如何知道目的地是否可以安全旅行？
我们建议您在政府和世界卫生组织网站上查看最新的旅行信息和安全建议。 MeTour.it 还在我们的目的地指南https://www.metour.it/it/destinazioni和我们的博客https://www.metour.it/c2/news/ 中提供有关当地情况的最新信息
我可以在一次预订中合并多项服务（住宿、活动、交通）吗？
是的，在 MeTour.it 上，您可以在一次预订中将住宿、活动和交通结合起来，获得一体化、无压力的旅行体验。
MeTour.it 接受哪些付款方式？
我们接受多种付款方式，包括信用卡、借记卡和其他安全的在线选项。请参阅“付款”部分了解更多详情。
我如何在 MeTour.it 上获得折扣或特别优惠？
订阅我们的时事通讯，接收独家折扣、最后一刻优惠和特别促销的最新信息。您还可以访问我们网站上的“优惠”部分，了解最新的促销活动。
我们的合作伙伴采取了哪些抗新冠安全措施？
我们的合作伙伴遵循严格的抗新冠病毒安全协议，包括定期消毒和保持社交距离。您可以在个人住宿和活动表中找到具体详细信息 -
Covid 19 预订/取消/日期变更/退款：
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对于预订，我们建议您牢记与冠状病毒 (COVID-19) 相关的风险和相关政府措施。如果您预订的房价不“灵活”或“不可取消”或“不可更改”，则您可能无权在取消或退款时获得退款。任何取消或更改日期的请求将根据预订时选择的房价政策和任何消费者保护法进行处理。在这样的不确定时期，MeTour 建议以允许免费取消或更改日期的价格进行预订，这样，如果您必须更改计划或出现限制，您可以在结构规定的截止日期之前免费取消。
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Covid-19：旅行限制和建议MeTour 鼓励其合作伙伴对 Covid-19 大流行采取谨慎的预防政策，通过严格的卫生和控制协议来推广这些建筑，并通过阻止对那些受影响特别严重的建筑或地点的预订来监测任何传染情况。然而，由于我们无法直接干预独立于 MeTour 的建筑，因此建议在预订和到达建筑之前检查是否有旅行限制。事实上，只有出于特定原因才可以批准旅行，特别是出于旅游目的的旅行可能不会被允许。我们建议您访问目的地世界各国的政府网站、WHO（世界卫生组织）和地方政府机构的网站、官方信息网站，以及最后但并非最不重要的预订设施的网站。 。 MeTour 不对上述网站的内容负责，但建议尽可能查阅最新的新闻。
特殊需求
来自 XXX 的 The Gore Hotel – Starhotels Collezione
无建筑障碍的结构
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Travelers Choice
4.5
出色的
2.005 评论
#314 of 1,245 hotels in London
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评论日期 27 Ott 2024
Old school glamour and an absolute delight
It was our first time staying at The Gore, and it didn't disappoint. The staff were all welcoming and friendly and couldn't have been more helpful. We got an upgrade on our room, which was nice and appropriate as from the window of our new room we could see the Royal Albert Hall where we were going that evening. On a plus note as well, the window to the room opened the whole way, which is always a nice surprise!
When booking, they had asked if we were marking an occasion, and as I turned 40 this year and have decided to treat myself throughout the year, I told them that. On arrival, we were presented with a complimentary bottle of prosecco and a beautiful little cake that was absolutely delicious!!! They didn't have to do that, but it made the stay even more special.
After our performance, we went back to the hotel and had a drink in the bar and went and ordered some room service. That was the only slightly disappointing thing about the stay. Granted, it was late (10.45pm) but the menu in the room advised that the Night menu was available from 9pm until 7am, but it was only soup or salad available, but we made the best of it, the cauliflower soup was delicious and we went and grabbed a pizza from a delicious takeaway that was open till midnight and was about a 10 minute walk away.
We had the full English breakfast in the restaurant in the morning, which was lovely and again, the staff were so nice. Check out was fine, and the same member of staff was on reception as had checked us in, so it was nice to say a proper thank you to her for everything the day before.
It was our first time staying here, but I guarantee it won't be our last.
The hotel is located round the corner from The Royal Albert Hall, plus museums on Exhibition Road. There's no parking, but we arranged some through Just Park in the car park of a nearby apartment building that was only 10 minutes walk away.
When booking, they had asked if we were marking an occasion, and as I turned 40 this year and have decided to treat myself throughout the year, I told them that. On arrival, we were presented with a complimentary bottle of prosecco and a beautiful little cake that was absolutely delicious!!! They didn't have to do that, but it made the stay even more special.
After our performance, we went back to the hotel and had a drink in the bar and went and ordered some room service. That was the only slightly disappointing thing about the stay. Granted, it was late (10.45pm) but the menu in the room advised that the Night menu was available from 9pm until 7am, but it was only soup or salad available, but we made the best of it, the cauliflower soup was delicious and we went and grabbed a pizza from a delicious takeaway that was open till midnight and was about a 10 minute walk away.
We had the full English breakfast in the restaurant in the morning, which was lovely and again, the staff were so nice. Check out was fine, and the same member of staff was on reception as had checked us in, so it was nice to say a proper thank you to her for everything the day before.
It was our first time staying here, but I guarantee it won't be our last.
The hotel is located round the corner from The Royal Albert Hall, plus museums on Exhibition Road. There's no parking, but we arranged some through Just Park in the car park of a nearby apartment building that was only 10 minutes walk away.
评论日期 23 Ott 2024
Sad, dark, and service charges! Needs work.
Expected something a bit different from this "classic" good looking, from outside, Hotel, unfortunately it wasn't good different.
On check in i noticed that on the sign in paper given to me there was a note about adding a service charge to the cost of the stay which i queried to be told it was standard pratice in London Hotels, never seen that before, and that i could ask for it to be taken off when paying. I note that others have been 'caught out' here on other reviews.. When signing for drinks later at the bar i failed to notice this service charge was also added and mentioned this on checkout, would i have been charged a service charge on that service charge! It's not a good thing to especially as it seems discretionary. Slightly disingenuous i'd say.
Ladies loo on ground floortoilet seat was loose and at an angle and the decor needed work.
Room on the 4th floor was smaller than expected, decor very poorly maintained, including furniture, bathroom door catching on frame at bottom so hard to close and harder to open. left hand wardrobe door dragging badly on carpet, so hard to open and marking carpet. Not many electrical sockets and no USB outlets. Curtains thin so let morning light through easily, not great for sleeping in. The showe looked really nice, decent sized enclosure, unfortunately the water pressure was abysmal.
We visited the Bar one evening for a nightcap and the lighting was very poor, dark and it was dimmed even more after a while. If you'rer making a point about the significance of the bar (the Rolling Stones visited) why wouldn't you show it off, unless it needs work.
It is a pity as the hotel is in a great location being just behind the Royal Albert Hall but from what we experienced we would not return.
On check in i noticed that on the sign in paper given to me there was a note about adding a service charge to the cost of the stay which i queried to be told it was standard pratice in London Hotels, never seen that before, and that i could ask for it to be taken off when paying. I note that others have been 'caught out' here on other reviews.. When signing for drinks later at the bar i failed to notice this service charge was also added and mentioned this on checkout, would i have been charged a service charge on that service charge! It's not a good thing to especially as it seems discretionary. Slightly disingenuous i'd say.
Ladies loo on ground floortoilet seat was loose and at an angle and the decor needed work.
Room on the 4th floor was smaller than expected, decor very poorly maintained, including furniture, bathroom door catching on frame at bottom so hard to close and harder to open. left hand wardrobe door dragging badly on carpet, so hard to open and marking carpet. Not many electrical sockets and no USB outlets. Curtains thin so let morning light through easily, not great for sleeping in. The showe looked really nice, decent sized enclosure, unfortunately the water pressure was abysmal.
We visited the Bar one evening for a nightcap and the lighting was very poor, dark and it was dimmed even more after a while. If you'rer making a point about the significance of the bar (the Rolling Stones visited) why wouldn't you show it off, unless it needs work.
It is a pity as the hotel is in a great location being just behind the Royal Albert Hall but from what we experienced we would not return.
评论日期 10 Ott 2024
Beware hidden charges
Lovely hotel- pricing in the luxury range. We booked through booking.com and were advised that all charges and taxes were included. On checkout we were charged an extra 5% ‘room service charge’ and £7.50 per day for breakfast service . On questioning we were told it was ‘discretionary’ but it’s very difficult to decline when the charge is already on the bill- I’d have thought that for £300+ a night the cleaning of the room would have been included. Just something to be aware of.
Dear Aluapenna,
Thank you for sharing your feedback. We are pleased to hear that you found our Victorian hotel lovely, though we regret that your experience was marred by the unexpected charges. We sincerely apologise for any confusion, however, please allow us to explain.
At our hotel, we aim to be as transparent as possible about all charges and we are sorry that you felt that this was not clear. The accommodation service charge at 5% is listed in all our terms & conditions and email confirmations, both directly and through all online booking platforms. It is also noted on your registration card, which you signed upon check-in. The food & beverage service charge at 12.5% is also listed on all our menus and literature (including our breakfast menu for guests who have breakfast included).
Both service charges are a professional practices that are very common-place in the London hotel market. The food & beverage service charge is very established and the accommodation service charge becoming increasingly normal amongst London hotels. Both service charges go fully to the team (not just for the Housekeeping team as you state) and are entirely discretionary; should you wish not to incentivise our hardworking staff, we shall have no issue whatsoever in removing them.
Your feedback is invaluable to us and we will take it into consideration as we continue to improve our guest experience. We hope you will give us another opportunity to welcome you back and provide the flawless stay we aim for.
Warm regards,
J-J Pollak
Hotel Manager
Thank you for sharing your feedback. We are pleased to hear that you found our Victorian hotel lovely, though we regret that your experience was marred by the unexpected charges. We sincerely apologise for any confusion, however, please allow us to explain.
At our hotel, we aim to be as transparent as possible about all charges and we are sorry that you felt that this was not clear. The accommodation service charge at 5% is listed in all our terms & conditions and email confirmations, both directly and through all online booking platforms. It is also noted on your registration card, which you signed upon check-in. The food & beverage service charge at 12.5% is also listed on all our menus and literature (including our breakfast menu for guests who have breakfast included).
Both service charges are a professional practices that are very common-place in the London hotel market. The food & beverage service charge is very established and the accommodation service charge becoming increasingly normal amongst London hotels. Both service charges go fully to the team (not just for the Housekeeping team as you state) and are entirely discretionary; should you wish not to incentivise our hardworking staff, we shall have no issue whatsoever in removing them.
Your feedback is invaluable to us and we will take it into consideration as we continue to improve our guest experience. We hope you will give us another opportunity to welcome you back and provide the flawless stay we aim for.
Warm regards,
J-J Pollak
Hotel Manager
评论日期 15 Set 2024
Beautiful hotel and outstanding service
Booked The Gore for a short stay in London after a wedding in England. Was delighted to find after buying tickets for the Royal Albert Hall that The Gore is literally walking distance from the venue. The room was really pretty although a little small. The service was fantastic. Beautiful location although not super close to restaurants (other than their own) or shopping. Nonetheless it was a beautiful neighborhood and stay, and we found a fantastic pub close by. Breakfast was very good in super pretty room. All public areas are pretty. We will definitely return!
Dear DebsterBaby,
Thank you for your wonderful review! We are delighted to hear that you had a lovely stay with us after your wedding celebration and enjoyed our convenient location near the Royal Albert Hall. It is great to know you appreciated the charm of our rooms and the outstanding service from our amazing team.
While our neighbourhood may be a little quieter in terms of dining and shopping options, we are glad you found a fantastic pub nearby (there are a few really good ones to choose from)! We are thrilled that the beautiful atmosphere of our Victorian hotel made your stay special, from breakfast to the public areas.
We look forward to welcoming you back to The Gore for another memorable stay soon!
Warmest regards,
J-J Pollak
Hotel Manager
Thank you for your wonderful review! We are delighted to hear that you had a lovely stay with us after your wedding celebration and enjoyed our convenient location near the Royal Albert Hall. It is great to know you appreciated the charm of our rooms and the outstanding service from our amazing team.
While our neighbourhood may be a little quieter in terms of dining and shopping options, we are glad you found a fantastic pub nearby (there are a few really good ones to choose from)! We are thrilled that the beautiful atmosphere of our Victorian hotel made your stay special, from breakfast to the public areas.
We look forward to welcoming you back to The Gore for another memorable stay soon!
Warmest regards,
J-J Pollak
Hotel Manager
评论日期 08 Set 2024
A superb hotel just around the corner from the Royal Albert Hall
Friendly and impeccable service, beautiful room and a delicious breakfast. We had dinner in the 190 restaurant on the Friday evening prior to the Promenade Concert. Superb food and more excellent service. This was our third time staying at the Gore and we will certainly be back. Another unforgettable experience and a big thank you to all the staff for making it so special.
Dear Andrewmoth,
Thank you for your fantastic 5-bubble review! We are absolutely delighted to hear that your third stay with us was another unforgettable experience. It is wonderful to know you enjoyed our friendly service, your beautiful room and our delicious breakfast.
We are thrilled that your dinner at 190 Queen’s Gate Restaurant, before the Proms Concert was a highlight and we shall pass on your kind words to our amazing team. We always aim to make each stay as special as the last and it is a pleasure to have had you with us again.
We look forward to welcoming you back for another memorable visit soon!
With warmest regards,
J-J Pollak
Hotel Manager
Thank you for your fantastic 5-bubble review! We are absolutely delighted to hear that your third stay with us was another unforgettable experience. It is wonderful to know you enjoyed our friendly service, your beautiful room and our delicious breakfast.
We are thrilled that your dinner at 190 Queen’s Gate Restaurant, before the Proms Concert was a highlight and we shall pass on your kind words to our amazing team. We always aim to make each stay as special as the last and it is a pleasure to have had you with us again.
We look forward to welcoming you back for another memorable visit soon!
With warmest regards,
J-J Pollak
Hotel Manager
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