How can I book or buy a ticket for Grimaldi Lines ferries?
To travel to Sardinia, Sicily, Spain, Greece or Tunisia with Grimaldi Lines book online on MeTour.it or by sending an email to info@metour.it. or purchase directly on board at the ship's reception, but only in truly exceptional cases and subject to availability.
Before proceeding with the online booking, have at hand: Name, surname, date of birth and document number (ID card for Spain and Greece, passport for Tunisia) of all passengers, an email address and telephone number (mobile) of the passenger making the booking. If you are travelling with a vehicle or trailer, the make, model, dimensions and registration number of the vehicle. Select the routes (outward/return or one-way) and the desired dates. Select the accommodation (for example, internal cabin for 2 people "AB2"). If you are travelling with a pet, add the Pet in Cabin (paid service). If you are a resident or native of Sardinia or Sicily, tick the appropriate box.
Compare the costs of the Special and Standard rates, add any services (such as multi-risk insurance or dinner) and complete the payment.
You will receive your tickets by email and you will be ready to go to your destination!
Compare the costs of the Special and Standard rates, add any services (such as multi-risk insurance or dinner) and complete the payment.
You will receive your tickets by email and you will be ready to go to your destination!
What is the difference between standard fare and special fare?
On MeTour.it you will always find the prices indicated according to the standard rate and the special rate (discounted). These are two different amounts that the customer can choose from during the estimate phase and vary in terms of affordability and flexibility, as described in detail on the Grimaldi Lines page under the heading "Offers".
How can I pay for my booking online?
You can use all major credit cards (Visa, Mastercard, American Express, Diners), PayPal, e-wallet (Apple Pay, Google Pay) or bank transfer. With the latter, the reservation will be confirmed only once the credit has been verified by MeTour LTD.
How can I pay the fare difference if I change my booking?
You can proceed with credit card or bank transfer. Send a request by email to info@metour.it or call the call center; you will be given instructions to pay the difference.
What information is needed to complete my ferry booking?
During the purchase process, you will be asked for the name, surname and date of birth of each passenger. For some routes (Spain, Greece, Tunisia) it is also necessary to enter the document number (identity card or passport) and type, size and license plate of the vehicle if you are traveling with a vehicle.
Can I book on MeTour.it and pay directly at the port?
No, payment must be made at the same time as the online booking. In case of special needs, contact the MeTour.it customer service via email or telephone.
Can I change or cancel my Grimaldi Lines booking before boarding?
Yes, it is possible. The conditions for modification and cancellation depend on the chosen rate (Special or Standard). Generally, you can proceed by contacting customer service via email or telephone, or by accessing the dedicated section of the site. Penalties or rate differences may apply.
How do I add multi-risk insurance to my ticket to Sardinia, Sicily or Tunisia?
During the booking process on MeTour.it, you can select multi-risk insurance before payment. Alternatively, you can request it via email or by calling the call center, if you prefer direct assistance.
Are there personalized menus on board for food intolerances?
Yes, all Grimaldi Lines fleet ships offer meals carefully designed for passengers with food intolerances or allergies, based on gluten-free or allergen-free products. It will be sufficient to purchase the meal on board during the booking phase and then send, after booking, a specific request, writing an email to info@grimaldi.napoli.it indicating the number of bookings and the name of the passenger.
For more information write to customer service info@MeTour.it or directly to the company at the email info@grimaldi.napoli.it
For more information write to customer service info@MeTour.it or directly to the company at the email info@grimaldi.napoli.it
Is it possible to travel with a pet? What species are allowed?
Yes, you can add your pet during the booking process. All small pets allowed by the regulations of the passenger's country of origin are considered pets. If you want to bring your pet in the cabin with you, purchase the Pet in Cabin service (€10 per trip per cabin). Your four-legged friend will not be able to access the armchair lounges or internal common areas, but will be able to walk with you on the external decks.
Which 4-Legged Friends Are Not Allowed in Tunisia
On the lines to Tunisia, in accordance with the official communication of the Tunisian Ministry of Transport (OMMP), it is expressly forbidden to embark dogs of the following breeds: Pit Bull, Rottweiler, Tosa, Mastiff and Boer Bull. In case of non-compliance with this prohibition, the animal will not be embarked.
Can I use the COVID voucher on all routes?
Yes, the voucher is valid on all Grimaldi Lines connections, including international routes to Greece. If the new ticket has a higher cost, you will pay the difference; if it is lower, you will receive a new voucher with the remaining difference.
How can I book a ticket and request a cabin equipped for a person with a disability or “reduced mobility” (PMR)?
For national and international lines, you can purchase your ticket on MeTour.it by email at info@MeTour.it It is important to notify at least 48 hours in advance (24 hours in advance for Convention Lines/public service) if you have specific needs for your accommodation, assistance during boarding, or if you need to transport medical equipment. On board all Grimaldi Lines ships there are equipped cabins (internal or external) with bathrooms and access suitable for people with disabilities.
Can I take my car or other vehicle on Grimaldi Lines ferries?
Yes, Grimaldi Lines allows the boarding of cars, motorbikes, campers, minibuses, bicycles and electric scooters, as long as you have selected the correct category of vehicle during the purchase phase. If at the time of boarding your vehicle differs from the one shown on the ticket, you will lose the right to board (without refund). Only those that do not contain goods to be sold are considered "accompanied vehicles". Vehicles such as trucks, lorries, tourist coaches and lorries must be booked as goods.
How do I report my vehicle during booking and what are the size rules?
When purchasing your ticket on MeTour.it you must select the correct category based on length, height and type. The measurements must be considered “overall”, therefore they include trunks, bike racks, hooks and accessories on the roof. If the vehicle exceeds the booked category, you may be denied boarding. You can consult the General Conditions for more details on the permitted dimensions.
Is it possible to take bicycles or electric scooters on board?
Sure, but you must include them in your reservation as a vehicle. Upon arrival at the terminal, push your bike or scooter by hand, following the reserved lanes. On board, you will find a dedicated storage area in the garage, where they will remain for the duration of the trip. There is no additional cost.
Are there any restrictions for vehicles powered by alternative fuels (LPG, natural gas, electric)?
On selected departures (Brindisi–Igoumenitsa, Igoumenitsa–Brindisi, Brindisi–Corfu, Corfu–Brindisi) with M/n Kydon Palace (Minoan Lines), electric or plug-in hybrid vehicles must not exceed 40% battery charge; LPG/natural gas vehicles must not have more than 50% of tank capacity at the time of boarding, in accordance with the circular of the Ministry of Maritime Affairs and Island Policies (No. 2070.0/28541/2024).
What rules do I have to follow if I bring a commercial vehicle or a vehicle with goods to sell?
Tourist coaches, trucks, lorries, jumbos or vehicles intended for the transport of commercial goods cannot be loaded as “accompanying vehicles”. They must follow the booking procedure as goods. Specific environmental restrictions may also apply to commercial vehicles travelling to Barcelona.
How can I get from Naples to Civitavecchia and back?
By contacting MeTour.it you can book a Shuttle Service from Naples to Civitavecchia and back via Shuttel Bus. Departure from Naples at 16:00, boarding at 15:30, Piazza Angioino, in front of Stazione Marittima. Departure from Civitavecchia at 20:30, boarding at 20:00, from the port. You can purchase the ticket for shuttle transport together with the ferry ticket, writing to info@MeTour.it. The service is subject to changes in timetable and seat limitations based on the size of the vehicle. Due to the size of the bus, animals are not allowed on board. Please check the availability of the shuttle service in advance.
Where can I find discounts and special rates for Grimaldi Lines ferries on MeTour.it?
Visit the “ Grimaldi Lines Ferries ” section on MeTour.it to view any active promotions. You can also sign up for the newsletter to receive updates on discounts and last-minute offers.
Are there any promotions dedicated to residents of Sardinia or Sicily?
Yes, Grimaldi Lines applies discounts for natives and/or residents of Sardinia and Sicily. During the booking, select the option “Residents” or “Natives” to view the special rates available.
Do children or teenagers pay?
On Grimaldi Lines ferries, children up to 3 years old (not yet completed): travel free on all lines (without the right to a seat, maximum 2 per cabin). From 3 to 12 years old (not yet completed): enjoy a 50% discount on the ferry passage (fixed rights, EU ETS costs and on-board services excluded).
Can I use discount codes or last-minute offers for the chosen Grimaldi route?
On Metour.it you will always find the most convenient rates to travel safely and comfortably on Grimaldi Lines ferries. For last-minute offers, periodically check the page dedicated to promotions on MeTour.it or contact customer service to check any availability or write to info@MeTour.it
How can I request a receipt or invoice?
You can request the Receipt or Invoice before the trip at the time of purchase by filling out the appropriate form online in the cart (before payment) on MeTour.it or you have 10 calendar days from the date of purchase to request it by sending an email to info@metour.it with the booking number and the name of the passenger.
How to obtain any automatic compensation provided for a delay in responding to a complaint?
If Grimaldi Lines does not respect the response times indicated by the law, you can obtain automatic compensation as provided for by Resolution ART 83/2019. To submit a request, attach the complaint and contact the Transport Regulatory Authority. MeTur.it is not responsible in any way for any disruptions attributable to Grimaldi Lines.
What identity documents are required to travel to Tunisia, Greece or Spain?
For Tunisia, a passport is required; for Spain and Greece, a valid identity card for travel abroad may be sufficient. Non-EU citizens must always show a valid passport and, if necessary, a visa or residence permit.
How do I know if I need a passport or identity card for my Grimaldi Lines route?
For EU countries in the Schengen area, namely Italy, Spain, Greece, a valid identity card is sufficient (expires at least 15 days after the return date). Tunisia also accepts travellers with an identity card or passport. If in doubt, check the “Travel Documents” section on MeTour.it or contact customer service directly by sending an email to info@metour.it.
What procedures should I follow if I have special health needs or if I am pregnant?
If you have any medical conditions that require assistance or are over six months pregnant, please inform customer service before booking. In some cases, a medical certificate is required (issued no more than 7 days before departure).
Can I board with my pet? How does the Pet in Cabin service work?
Yes, pets are allowed. You can book the “Pet in Cabin” which includes a special bedding set and a thorough cleaning of the cabin at the end of the trip. Pets cannot access the internal common areas, but they can walk on the external decks. The “Pet in Cabin” service is subject to charges.
In which cases can I get a refund or a COVID voucher for my Grimaldi Lines ticket?
If you fall within the situations provided for by art. 88-bis DL 18/2020 (e.g. mobility restrictions, quarantine, etc.), you can request a refund via covid voucher. Check the specific requirements on the MeTour.it website or contact support.
Is the COVID voucher transferable or can I only use it?
The voucher is nominative and linked to the owner of the original ticket. It is not transferable to another holder, but you can use it to book a new trip with different companions.
How do I get the difference if the new ticket costs less than the cancelled one?
If the fare of the new trip is lower, the difference can be refunded in the form of a new voucher with no expiry date, usable on other Grimaldi Lines routes.
Until when can I change or cancel my Grimaldi Lines booking?
The timing varies based on the chosen rate (Standard or Special). For detailed information, see the page “Cancellation and variation of tickets” or the General Conditions indicated on MeTour.it.
How can I change a Grimaldi Lines booking?
Write to info@MeTour.it or directly to the Grimaldi Lines company at the email info@grimaldi.napoli.it, call the call center +39 081 496 444. You will receive a new ticket by email with the updated data, if the change is accepted. Remember to quote the booking number and the name of the traveler.
How long in advance should I arrive at the port for boarding?
For national lines (Sardinia, Sicily) you must arrive 1 hour before without a vehicle, 2 hours before with a vehicle. For Schengen States (Spain, Greece): 2 hours before, unless otherwise communicated. For non-Schengen countries (Tunisia): 3 hours before, with or without a vehicle. During high season it is advisable to arrive at least 1 hour before the prescribed time.
If you arrive beyond the indicated limits, you lose the right to board even with a ticket.
If you arrive beyond the indicated limits, you lose the right to board even with a ticket.
What should I do once I arrive at the port?
Go to the maritime terminal for check-in. For lines with fast check-in: Livorno–Olbia, Civitavecchia–Olbia, Civitavecchia–Cagliari, etc. Collect the cabin key directly on board (reception or totem). For lines without fast check-in: You will receive the boarding pass and the assignment of the accommodation at the ticket office.
Is it possible to carry unaccompanied minor passengers?
Children under 14 cannot travel alone. Children aged 14 to 17 can only board with a release letter signed by both parents. Check the General Conditions for full details.
I'm pregnant: until what month can I travel on Grimaldi Lines ferries?
After the sixth month of pregnancy, a medical certificate authorizing the trip is required, issued no later than 7 days before departure. For more details, see the General Conditions on MeTour.it.
Who is considered a “disabled person” or “person with reduced mobility” (PRM)?
It is any passenger whose mobility is reduced, permanently or temporarily, due to physical disability (motor or sensory), intellectual disability or impairment, other causes of disability or advanced age, and who requires appropriate attention and a service adapted to his/her needs. In accordance with EU Regulation 1177/2010, Grimaldi Lines ensures that reservations and tickets are offered to PMRs under the same conditions as other passengers, without additional costs.
What do I have to do when I arrive at the port and how does priority boarding for disabled people and people with reduced mobility (PMR) work?
Please show up at the PMR ASSISTANCE desk at least 60 minutes before departure (30 minutes for the Conventioned Lines). If you are travelling with a vehicle and wish to have priority boarding, you will need to arrive 2 and a half hours before (3 and a half hours for routes to/from Tunisia). Alternatively, on national lines with fast check-in, you can go directly to the boarding area, making yourself recognisable with the 4 flashing lights or by placing the “PMR” sheet on the dashboard. The on-board staff will show you the dedicated parking area and, if necessary, will provide a wheelchair and the necessary assistance to reach the lifts or your cabin.
What happens if the Carrier cannot transport the PMR for safety or vessel design reasons?
In exceptional cases, if safety or the possibility of transportation is not guaranteed, Grimaldi Lines may have to refuse the booking or boarding. If this happens, the disabled person is entitled to a refund of the ticket or to alternative transportation as soon as possible. Furthermore, if during the journey the mobility equipment (e.g. wheelchair) suffers damage attributable to the fault or negligence of the Carrier, you are entitled to compensation according to EU rules. Send a written request to customer@grimaldi.napoli.it or use the appropriate complaint form to start the procedure.
Do children under 12 also need to have an identity document?
Yes, even minors aged 0 – 12 must necessarily be in possession of a valid identity document, as well as adult passengers.
Can I plug my vehicle into the ship's power outlets?
No, it is not possible to connect the vehicles to any power outlets on board. Always check that you have an adequate charge level, especially if your vehicle is an electric or hybrid vehicle, and comply with the safety regulations set by the company.
What do I need to know if I travel to/from Barcelona with my own vehicle?
From 1 January 2020, Barcelona and its surrounding areas apply the “ZBE Barcelona Surroundings” for the most polluting vehicles (Monday to Friday, 7:00–20:00). You will need to check if your vehicle is subject to permanent traffic restrictions and, if so, request the ZBE authorization on the official AMB website. Foreign cars must register at least 15 days before arrival. If you do not comply with these rules, you risk fines starting from €100.
What do I do with the vehicle once I arrive at the port?
Follow the instructions of Grimaldi Lines staff or the ship's Captain. Generally, you will need to show up well in advance of the departure time (at least 2 hours before, or more in high season). Remember that the garage decks remain closed during the crossing, so bring with you to your cabin all documents and personal effects that you may need.
I have booked a cabin/seat: how is it assigned?
Cabins are assigned randomly and are assigned by staff at check-in at Grimaldi Lines ticket offices. For lines where the fast check-in procedure is active, it will be possible to print the cabin key at totems located on board or directly on the ships, skipping the queue at the ticket office. For seats, depending on the route, they appear on the boarding pass or are assigned by staff. If you have any questions, ask the on-board staff.
What types of accommodation can I choose on board Grimaldi Lines ferries?
Grimaldi Lines ferries offer different travel solutions, designed to meet the needs of each passenger: 1) Deck Passage
which is the cheapest option, but without an assigned seat; 2) Standard or Business Armchairs , both comfortable and numbered, located in air-conditioned rooms with TV; 3) Single Bed (only for Tunisia) in a cabin shared with passengers of the same sex; 4) The Cabins offer greater privacy, the comfort of a private bathroom and space to relax during the crossing; 5) Suite Experience (only on the Cruise Roma, Cruise Barcelona, Cruise Europa and Cruise Sardegna ships) offer a Premium Trip with exclusive Hospitality, additional services and personalized attention.
Does the price indicated on the ticket include meals on board?
No, unless you have purchased prepaid meals during the booking. Otherwise, you can use the onboard refreshment points by paying according to the price list.
Can I buy lunch, dinner or breakfast before departure?
Of course, you can buy a menu before departure and pay for it online with your ticket, or you can add it to your booking via the call center. You can buy a standard self-service breakfast, a business breakfast, lunch and/or dinner online. And if you get hungry on board, but you haven't booked, you can always go to a restaurant or bar and eat excellent delicacies.
What Catering Services Are Available on Board?
On board Grimaldi Lines ships you will find excellent self-service or à la carte restaurants with large rooms and the best products of the Mediterranean tradition, but on the Cruise Roma and Cruise Barcelona ships you can also take a break at the Family Burger or you can relax with a welcoming bar and cafeteria service, for your breakfast, an aperitif or a snack. In the Grimaldi Ships Bars you will find a vast selection of hot or cold drinks and quality gastronomic products, or you can cool off in the summer with a nice ice cream and enjoy the sea view offered by the outdoor bars!
What leisure and relaxation services are available on board Grimaldi Lines ferries?
The offer varies depending on the ship and the chosen route. On many units there are outdoor pools (open mainly in summer), solariums, recreational areas for adults and children and, on some ships, real Wellness Centers with sauna, Turkish bath, jacuzzi and gym. For more details on each ship, visit the “ Fleet ” section of MeTour.it.
How does the wellness center work on board Grimaldi Lines ships?
Only on some lines and ships (for example Cruise Roma, Cruise Barcelona, Cruise Europa, Cruise Sardegna, Zeus Palace and Europalink) is there a Wellness Center complete with sauna, Turkish bath, jacuzzi, relaxation area, massages and gym with Technogym equipment. Entry is prohibited to minors under 14; for children aged 14 to 18, adult supervision and the signing of a liability declaration are required. Consult the “ Fleet ” section on MeTour.it to discover the specific equipment of each ship.
If I need something or want to make purchases on board, which shops can I find on Grimaldi Lines ferries?
Grimaldi Lines ships have on-board shops offering a wide range of products and souvenirs, assisted by dedicated staff. You can choose from toys, clothing, perfumes, personal hygiene items, newspapers, snacks and much more, including exclusive Grimaldi Lines lines (bags, diaries, sweatshirts, t-shirts, hats, backpacks and other gadgets). In addition, the shops often offer special offers on various products, making your on-board shopping experience even more convenient.
What services does Grimaldi Lines offer for children on board?
Grimaldi Lines reserves several attentions for the little ones, to make every trip fun and relaxing for the whole family. On board you will find Children's Menu with dedicated meals and a free gadget; Film screenings with a selection of cartoons and films for different age groups and the Attraccalibro, a mini-library on board (in collaboration with Giunti Editore) where you can borrow books, leaving only a small deposit which will be returned at the end of the rental (Services Offered on Ships: Cruise Roma, Cruise Barcelona, Cruise Sardegna, Cruise Europa, Cruise Bonaria, Cruise Ausonia, Catania, Corfu and Zeus Palace).
Where can animals stay on board and what rules do I have to follow?
Dogs and cats can stay in dedicated areas (cages) or, if you prefer, in the cabin by purchasing the Pet in Cabin service. Other animals (rabbits, birds, reptiles, etc.) must travel in carriers or containers owned by the passenger. Animals cannot access common areas (restaurants, armchair lounges, passenger areas), but they can walk on the external decks with a leash and, if necessary, a muzzle. Remember to always include the animal in the reservation: the cost covers basic accommodation (cage or cabin, the latter with Pet in Cabin service). Food and cleaning are the responsibility of the owner.
How can I bring my pet in the cabin with me?
To allow your pet to travel in any type of cabin, purchase the Pet in Cabin service (€10 per cabin/route). This service includes a specific bedding set and thorough end-of-trip cleaning. You can also request, at the reception, a welcome bag with gifts for your four-legged friend, ensuring maximum comfort for both of you. Cabins can accommodate up to 3 pets (each will have its own welcome bag). Pet in Cabin has limited availability and you can purchase it through any booking channel.
Can my guide dog travel with me at no extra cost?
Absolutely yes. Blind passengers can bring their guide dog on board at no additional cost, upon written notification to the Company. The guide dog or assistance dog for the PMR can access the cabin together with the owner without paying the Pet in Cabin supplement. It is sufficient to report its presence at the time of boarding to enjoy a comfortable and barrier-free journey.
What documents and certifications are required to transport pets on Grimaldi Lines ferries?
The procedures vary depending on the route (national, between Schengen countries or outside Schengen) and the type of animal (dog, cat or ferret). In general, in addition to a leash and muzzle, it is mandatory to present specific certifications: 1) Between Schengen countries or from a Schengen country to a non-Schengen country European passport (PET): must include all the required vaccinations and certifications. 2) National routes (e.g. from one Italian port to another) Registration in the canine registry (registered microchip) and Certificate of good health issued by the veterinarian. 3) From Tunisia to the EU: Microchip or legible tattoo (if applied before 03/07/2011), Health certificate in accordance with Annex IV of Regulation (EU) No. 577/2013, Copy of the animal's electronic identification data (microchip), Copy of the rabies vaccination, accompanied by the antibody titration (test to be carried out at least one month after the anti-rabies vaccination), which must be higher than 0.5 IU/ml. The result must be attached to the documentation and reported on the health certificate or passport of the animal.
For detailed information and further provisions, consult the General Conditions on the MeTour.it website or contact customer service, so that you can travel legally and safely with your four-legged friend.
How many carry-on bags can I take on board and of what dimensions?
Each passenger is entitled to one unchecked baggage (max 56×45×25 cm) and one small baggage (for example a bag or a backpack). There is no additional charge for these two types of hand baggage.
Is there a surcharge if I bring extra luggage or bulky items?
Yes. For additional baggage, in addition to those allowed free of charge, there is a supplement of €10 per bag (€7 if pre-purchased online on routes to/from Tunisia). Instead, for household goods or bulky objects (furniture, household appliances, etc.) the additional cost is €30 per unit, to be paid during boarding.
What should I do to protect documents, valuables or prohibited materials?
Do not leave identity documents or other travel essentials in your luggage. Furthermore, you are not allowed to deposit goods that are prohibited or dangerous by law, or valuables (jewelry, money, works of art). Grimaldi Lines assumes no responsibility for theft, loss or damage of such items.
Can I leave luggage or items inside my vehicle during the trip?
Of course. There is no charge for luggage or items carried in or on the vehicle (provided they comply with safety regulations). However, since the garage decks remain closed during navigation, you will need to carry with you in your cabin or seat any documents and personal effects you may need.
Is there Wi-Fi on board Grimaldi ships?
Wi-Fi is available on all Grimaldi Lines ships, except on the Kydon Palace and can be purchased online during the booking process directly on MeTour.it
How can I use the Wi-Fi service on board Grimaldi Lines ferries?
First of all, check if the ship you are traveling on offers Wi-Fi service. If available, you can connect in common areas, corridors and in the cabin. After purchasing one of the packages (Easy, Digital or DigitalPlus), connect your device to the SEAFY network, activate airplane mode and enter the Wi-Fi code or scan the QR code on the dedicated portal (https://portal.seafy.com).
What Wi-Fi packages are available on board Grimaldi ships and how to purchase them?
You can choose between the Easy (1GB), Digital (2GB) or DigitalPlus (4GB) packages (quantity of GB available on the ships Cruise Barcelona, Cruise Roma, Cruise Bonaria, Cruise Sardegna, Cruise Europa and Cruise Ausonia). You can purchase them before departure directly online during the booking phase on MeTour.it or on board: directly on the SEAFY on-board portal. Once activated, each package is valid for 12 hours from the first connection and can be used within 2 years of purchase (without the possibility of suspension once started).
Can I use the Wi-Fi package on multiple devices at the same time?
No. Each Wi-Fi code is associated with only one device at a time. If you want to transfer the connection to another device, you must disconnect the first and re-enter the code on the second. If you have multiple users, you need a different code for each.
Does Wi-Fi always run at full speed?
Connection speeds at sea may be slower than on land. Factors such as geographic location, weather conditions, or the number of connected users may affect the service, making it unsuitable for applications that require a lot of real-time bandwidth. Therefore, slowdowns may occur.
What happens if I don't use the Wi-Fi package or if I change/cancel my ticket?
If you do not use the Wi-Fi package during the purchased journey, you can still use it on a future trip (valid within 2 years of purchase). In case of cancellation of the departure, you are entitled to a full refund of the cost of the package. If you change the booking, the package remains valid until the expiration date.
How can I ask for assistance or a possible refund for Wi-Fi?
Packages purchased through MeTour.it: send an email to info@MeTour.it to request to cancel the service before departure.
For Packages purchased on Seafy or on the on-board portal or assistance: contact the dedicated support at support@seafy.com or at info@grimaldi.napoli.it
If you experience a malfunction during your trip, you can request a refund by contacting Seafy customer service directly.
For Packages purchased on Seafy or on the on-board portal or assistance: contact the dedicated support at support@seafy.com or at info@grimaldi.napoli.it
If you experience a malfunction during your trip, you can request a refund by contacting Seafy customer service directly.
Can I access the garages during the trip?
No. For security reasons, the garages remain closed and access is not permitted until disembarkation.
Is there medical assistance on board?
Yes, on most Grimaldi Lines ships there is a doctor on board, with the exception of the Kydon Palace (under Greek law) which does not have such a presence.
Can I leave my luggage unattended?
For security reasons and to avoid luggage and other personal effects being lost, it is forbidden to leave them unattended even for a few minutes.
How should I handle my 4-legged friend once I'm on board?
For animals on board there is the obligation of leash and muzzle and/or use of carriers, prohibition of stopping in internal common areas, correct use of areas designated for tripping and defecation of 4-legged friends.
What should I do if I realise I have left a personal item on board the ferry?
Contact the reception on board immediately or inform the Purser on board. If you notice it after disembarking, you can send an email to customer@grimaldi.napoli.it providing the details of the object and the trip, always indicating the booking number and the name of the passenger.
How do I report lost baggage after disembarking?
Send a written communication via email directly to Grimaldi Lines at the customer service address customer@grimaldi.napoli.it, indicating the date and time of departure, the booking number, cabin/seat and details of the lost luggage, the name of the passenger and leave your contact details. The company will carry out the appropriate checks.
How is assistance provided in the event of damage or loss of baggage attributable to the Carrier?
If Grimaldi Lines is responsible, compensation will be within the limits established by Reg. (EC) 392/2009, the Italian Navigation Code or other applicable legislation. To start the compensation procedure, send a written complaint to the Company according to the methods indicated in the General Conditions or in the complaint form.
How can I file a complaint with Grimaldi Lines if I have had a service failure?
Send an email directly to the Grimaldi Lines company by writing to customer@grimaldi.napoli.it or use the form found on the site in the " Complaints " section on the official Grimaldi Lines website. You have up to two months from the trip to submit the complaint, and the company responds within a maximum of two months from receipt. Always indicate your booking number and the name of the passenger.
What are the expected response times for complaints on Grimaldi Lines ferries?
Within one month of receipt, the Carrier will inform you whether the complaint is accepted, rejected or under consideration. The final response must arrive within two months.
Where can I find the contact details for Grimaldi or MeTour.it customer service after my trip?
You can contact Grimaldi Lines by email (info@grimaldi.napoli.it) or by phone. If you purchased through MeTour.it, write to info@metour.it or contact the call center indicated on the site.
How can I use or extend my COVID voucher if I haven't booked a new trip yet?
If the voucher is still valid, you can use it on any Grimaldi Lines route. If the voucher is about to expire or after 30 months, you can request a refund by following the instructions in the document itself or by contacting info@grimaldi.napoli.it.
What happens if the new trip is worth more or less than my old cancelled ticket?
If it is worth more, you will have to pay the fare difference. If it is worth less, you will receive a new voucher for the unused difference.
How long will it take for me to receive my refund if I don't use the COVID voucher?
If after 30 months the voucher is not used, you are entitled to a cash refund within 14 days of the request. Contact Grimaldi Lines assistance directly at customer@grimaldi.napoli.it.
Who can I contact if I want to leave feedback on my trip with Grimaldi Lines?
You can fill out the feedback form on the company's official website or send an email to customer service. On MeTour.it you can also find sections dedicated to customer reviews and you can write to info@MeTour.it
Can I request a ticket invoice after my return? How can I do this?
Yes, you have 10 calendar days from the date of purchase to request an invoice by sending an email to info@metour.it with your booking number. Alternatively, you can request it before your trip by filling out the appropriate form in your online shopping cart.
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