FAQ - SNAV

SNAV connects the Aeolian Islands with convenient and fast connections from Naples to Stromboli, Panarea, Salina, Vulcano and Lipari. If allowed or authorized, you can also bring your car in tow, traveling in a comfortable cabin

SNAV connects some of the most suggestive destinations in the Mediterranean, including the Pontine Islands (Ponza and Ventotene) from Naples and Ischia Casamicciola. If allowed or authorized, you can also bring your car in tow.

SNAV connects the islands of the Gulf of Naples: Capri, Ischia and Procida. SNAV operates with fast hydrofoils, fast ships and modern cruise ferries, ensuring fast and safe crossings from the port of Naples Molo Beverello and Napoli Mergellina. If allowed or authorized, you can also bring your car in tow.

Thanks to the partnership with GNV, you can buy tickets for Sicily (Naples—Palermo, Civitavecchia—Palermo, etc.) and Sardinia (Genoa-Porto Torres). You can also take your car in tow, traveling in a comfortable cabin and enjoying an excellent dinner or breakfast on board

Thanks to SNAV partnerships, you can travel comfortably to Spain and Tunisia with fast and modern ships. You can also take your car in tow, traveling in a comfortable cabin and enjoying an excellent dinner or breakfast on board. Book your ticket now on Metour.it and start your vacation

Yes. SNAV applies discounted rates for residents/natives of the major islands and for some national lines, upon presentation of the residence document at check-in (otherwise the difference in fare must be integrated). The exact conditions are indicated during the booking). Discounts for seniors, students, or special offers are also available at certain times. Special and promotional rates are subject to limited availability and may vary: the booking system automatically proposes the best available price

Yes. SNAV applies discounted rates for residents/natives of the islands of the Gulf of Naples, upon presentation of the residence document at check-in (otherwise the difference in rates must be integrated). The exact conditions are indicated during the booking). Special and promotional rates are subject to limited availability and may vary: the booking system automatically proposes the best available price

Yes. SNAV applies discounted rates at particular times of the year or based on age. Children generally travel for free or at a reduced rate depending on their age: for example, children up to 2 years old often travel for free and those up to 12 years old have reductions (the exact conditions are indicated during the booking). Discounts for seniors, students, or special offers are also available at certain times. Special and promotional rates are subject to limited availability and may vary: the booking system automatically proposes the best available price

To travel to the Aeolian Islands, the Pontine Islands, the Gulf of Naples (Ischia, Sardinia, Capri), Sorrento, Sardinia, Sicily, Spain, and Tunisia with snav (or partner companies) book online on Metour.it or by sending an e-mail to info@metour.it.
Before proceeding with the online booking, have at hand: First name, last name, date of birth and document number (identity card for Spain and Greece, passport for Tunisia) of all passengers, an e-mail address and telephone number (mobile) of the passenger making the booking. If you are traveling with a vehicle or trailer in tow, the make, model, dimensions and license plate of the vehicle. Select the routes (round trip or one way) and the dates you want. Choose the accommodation (for example, interior cabin for 2 people “AB2”). If you are traveling with a pet, follow the relevant instructions (paid service). If you are resident or native in Sardinia or Sicily, check the appropriate box.
Compare the cost of the rates, add any services (such as Wi-Fi, multi-risk insurance or dinner) and complete the payment.
You'll receive your tickets via email and you'll be ready to go to your destination!

You can use all major credit cards (Visa, Mastercard, American Express, Diners), PayPal, e-wallets (Apple Pay, Google Pay), pay with more than 100 Crypto Currencies or with a bank transfer. With the latter, the reservation will be confirmed only once the accreditation to MeTour has been verified.

Yes, when buying a ticket you can subscribe to the SNAV multi-risk travel policy in partnership with Nobis Assurzionisnav.it. It costs only a few euros per person each way and allows you to travel with peace of mind. In short, with a few euros. Adding SNAV insurance to the shopping cart protects you from unforeseen events that could otherwise cause you to lose what you paid, and gives you access to a series of protections during the crossing, offering you a truly “Zero Thoughts” trip!

The SNAV multi-risk travel policy in partnership with Nobis Assurazioni costs only €4 (updated to 2025 - check before buying the costs in the shopping cart) per person per way and allows you to travel with peace of mind, offering two main advantages: reimbursement of cancellation fees and assistance during the trip. In practice, if you cannot leave due to unforeseeable events (for example illness, accident or other serious documentable reasons), the insurance will reimburse you for the cancellation penalties that SNAV would apply according to the Conditions of Trasportosnav.it. Events such as: illness, injury or death of you or a family member/travel companion, serious damage to your home, urgent summons from public authorities, natural disasters that prevent you from reaching the port, car failure or accident two days before departure, new employment or dismissal that cancel your vacation, etc. (see detailed conditions on the snav.it website. In addition, during the trip, the policy provides health care and services: for example, coverage for medical expenses while traveling, 24/7 telephone medical assistance, reimbursement in the event of a trip interruption for specific reasons, compensation for lost or damaged luggage, etc. (according to the provisions of the multi-risk policy). The coverage is valid up to the total value of the ticket including taxes, and there is no deductible on reimbursement. Important: to be valid, the insurance must be purchased at the same time as the ticket (it cannot be activated later) on snav.it. In the event of a claim (e.g. trip cancellation for a covered reason), you must make a telephone report to the operations center within 48 hours of the event causing the cancellation, and immediately notify SNAV and Metour.it where you booked. The policy starts from the date of issue of the ticket and ends with the use of the first service of the trip. For more details on the insurance conditions, you can download the full text of the policy from the SNAV.it website. In short, for a few euros, SNAV insurance protects you from unforeseen events that could otherwise make you lose what you paid, and gives you access to a series of protections during the crossing, offering you a truly “Zero Thoughts” trip!

All passengers, adults and minors, must travel with a valid identification document. On domestic routes (within Italy), a valid identity card is sufficient (for children under 14, an identity card or equivalent document). Important: the document must be presented both at check-in and boarding, and during any police checks before departure. Make sure you have the original documents (not copies) and that they are valid for expatriation if planned. Do not forget, if you are traveling by car, to carry the relevant documents with you that are in good standing, in full efficiency and that you have valid insurance

All passengers, adults and minors, must travel with a valid identification document. For Spain and Croatia, a valid identity card is sufficient (for children under 14, an identity card valid for expatriation or equivalent document) and valid for expatriation. On international routes (such as Tunisia). Attention: Croatia and Spain may not accept renewed paper identification cards with a stamp or some renewed electronic cards with a certificate; it is recommended to travel with recent documents to avoid customs problems. Non-EU passengers must have a valid passport with a visa if required. In addition, if you bring a vehicle, you must have a registration certificate, driving license and vehicle insurance (for foreign vehicles, present original documents at check-in). Important: the document must be presented both at check-in and boarding, and during any police checks before departure. Make sure you have the original documents (not copies) and that they are valid for expatriation if planned. Do not forget, if you are traveling by car, that this must comply with the regulations of the destination country.

If you have conditions that require assistance or are over the sixth month of pregnancy, inform customer service before booking. In some cases, a medical certificate is required (issued no more than 7 days before departure).

Yes, SNAV allows changes to the date, route and/or time of the ticket, under the established conditions. All tickets are valid only for the date and route indicated, but as an exception to this, the company allows the passenger to change this information after checking availability (see SNAV or contact us). Partial changes are not allowed on multiple bookings (you cannot cancel a single passenger on a cumulative booking). If you request the change at least 30 days before departure, you will not pay change fees (any fare differences do). For changes between 29 days and 1 hour before departure, there is a small fixed cost of €2.50 per modified route, plus any fare differences if the new trip costs more. In the case of a new lower rate, there is no refund of the difference and the fixed modification cost is still due. Requests for changes must be made by contacting the SNAV Call Center or by going to the ticket office within the times indicated above or by contacting us through the form.

According to the General Conditions of Carriage, the travel contract would not be terminated unilaterally; however, SNAV, as a courtesy, recognizes a partial refund of the price paid depending on how far in advance you make the request. Specifically, if you cancel at least 60 days before departure, you are entitled to a refund of 100% of the rate (excluding expected booking fees). If you cancel between 59 days and 48 hours before, 80% refund; between 48 hours and 4 hours before, 50% refund. No refund is due for cancellations notified less than 4 hours before departure or in case of no-show. The cancellation request must be sent by filling out the appropriate refund web form on the SNAV website (“Request Refund” section) within the terms indicated above, or by contacting MeTour. Note: fixed pre-sale/booking fees and any insurance are never refundable. Any reimbursement is credited with the same payment method used. As an alternative to reimbursement, you could consider the travel insurance option at the time of purchase, which covers cancellation penalties in case of

unforeseen events.

Failure to show up within the established time will result in the loss of the ticket without refund. The same applies if after checking in you do not show up at the pier on time: the ticket will be considered used and not refundable. For this reason, it is important to calculate the arrival times at the port carefully taking into account traffic, parking and boarding procedures, and to always show up well in advance (see the FAQ on check-in and boarding times

• International routes (Italy-Croatia): show up at least 3 hours before the departure time for check-insnav.it (operations on Ancona-Split may be longer).
• Naples—Aeolian Islands: from Naples, arrive 60 minutes early, and from the Aeolian port at least 30 minutes before departmentsnav.it.
• Naples—Pontine Islands: show up at least 30 minutes before masnav.it.
• Naples Gulf Lines (Capri, Ischia, Procida): show up 30 minutes early at the ticket office to collect your boarding pass.

with the times.

Failure to show up within the established time will result in the loss of the ticket without refund. In particular, if the passenger does not show up for check-in in good time or does not board the vehicle (s) on time, he is not entitled to any refund, not even partial. The same applies if after checking in you do not show up at the pier on time: the ticket will be considered used and not refundable. For this reason, it is important to calculate the arrival times at the port carefully taking into account traffic, parking and boarding procedures, and to always show up well in advance (see the FAQ on check-in and boarding times

Once you arrive at the port, go to the SNAV ticket office or to the check-in area indicated on the ticket. Present your ticket (or booking receipt) and the identification documents of all passengers to obtain the boarding pass. If you have a vehicle, you will be shown the boarding line: usually after checking in you will have to place the car in the assigned lane and wait for instructions to get on board. Pedestrians, on the other hand, after checking in will wait for the call when boarding in the passenger area of the terminal. During boarding, follow the instructions of the staff: for those who have a car, the crew will guide the positioning on the ship garage (remember to enter the gear and pull the handbrake once parked). After arrival, disembarkation will take place on call: pedestrians will exit in permitted areas, while drivers will recover their vehicle from the garage when reported. Keep your documents handy even when you disembark, as there may be checks at some ports

All passengers, adults and minors, must travel with a valid identification document. On domestic routes (within Italy), a valid identity card is sufficient (for children under 14, an identity card valid for expatriation or equivalent document). On international routes (e.g. Croatia) a passport or an identity card valid for expatriation is mandatory. Attention: Croatia may not accept renewed paper identification cards with a stamp or some renewed electronic cards with a certificate; it is recommended to travel with recent documents to avoid customs problems. Non-EU passengers must have a valid passport with a visa if required. In addition, if you bring a vehicle to Croatia, you must have a registration certificate, driving license and vehicle insurance (for foreign vehicles, present original documents at check-in) snav.it. Important: the document must be presented both at check-in and at boarding, and during any police checks before departure aminoan.it. Make sure you have the original documents (not copies) and that they are valid for expatriation if planned

Only in part. Children under 14 cannot travel unaccompanied: they must always be entrusted to an adult (parent or authorized companion). Children between 14 and 18 years old, on the other hand, can travel alone on condition that they have a waiver signed by their parents or by those who hold parental authority. This authorization document (available as a “Indemnity for children 14-18 years old” form on the SNAV website) must be completed and signed by the parents, relieving the Carrier of any responsibility, and presented at the time of departure together with the child's documents. Without this authorization, the Company may refuse boarding to an unaccompanied minor. In addition, a valid identification document for the minor is always required (even babies and children must have their own). It is recommended to report the presence of unaccompanied minors when booking and to find out about specific procedures.

SNAV ships offer various services to make the crossing pleasant and comfortable. On the hydrofoil or fast catamaran connections (used for Gulf islands and short routes) you will find air-conditioned lounge seating, a bar/cafeteria for snacks and drinks, restrooms and easy access for disabled passengers or passengers with reduced mobility

Cruise ferries used on longer routes (for example Ancona-Split) have reclining lounges and, above all, cabins for resting during night or long-term trips. There are indoor and outdoor cabins (with portholes overlooking the sea), as well as double suites for those who want more space or a romantic experience, and quadruple cabins ideal for families (they can accommodate up to 4 people). On these ships, each cabin has a private bathroom with a shower, air conditioning and electrical outlets; the suites offer extra comfort such as a double bed, seating area and TV. Passengers with reduced mobility have dedicated equipped cabins available, which can be booked in advance. In addition to the accommodations to rest, on board you will find entertainment and shops: for example, on SNAV cruise ferries there is a duty-free store or boutique where you can shop while sailing. All passengers can access the panoramic outdoor decks when conditions permit, to enjoy the view and the sea air (on fast units, external access may be limited for safety). In short, whether you are traveling on a large ferry or a hydrofoil, SNAV offers services aimed at ensuring comfort, from the bar area to clean toilets, to air-conditioned spaces and assistance in case of need — so that your journey starts in the best

Yes, on board SNAV ferries there are restaurant services with options for various tastes. On long-line cruise ferries you will find both a self-service restaurant and an à la carte restaurant, where you can enjoy typical Mediterranean dishes prepared by our chefsnav.it. The self-service is ideal for a quick and casual meal, while the restaurant offers a more refined menu and table service. On all ships there is at least one bar/cafeteria open many hours a day (often 24 hours a day on night trips) where you can have coffee, drinks, sandwiches, sweet snacks and salatisnav.it. Children's menus or simple dishes are usually available for the little ones.

SNAV also offers the possibility of purchasing meal vouchers (“on-board menu”) in advance at a discounted price of up to 40%. For example, on the Ancona-Split (M/N Aurelia) route, prepaid menu offers are available: by buying them before departure, you save money compared to the prices on board. You can add meals in advance when booking online or by contacting our call center up to a few days in advance. Attention: prepaid meal promotions cannot be purchased once on board and are currently available only on the Aurelia cruise ferry (Ancona-Split line). In general, you should check the SNAV website for any restaurant offers for your line. In any case, even without a prepaid voucher, you can always buy food and drinks freely on board at bars and restaurants

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Every passenger is entitled to 1 free hand luggage to carry on board, with a maximum weight of 9 kg and dimensions no more than 50 x 35 x 20 cm. Suitcases, trolleys, backpacks and bags that fall within these sizes are considered personal hand luggage. Any extra baggage or excess of these measures must be equipped with a “baggage ticket” that can be purchased online during booking or at the ticket office at the time of

Any extra baggage or excess of these measures must be equipped with a “baggage ticket” that can be purchased online during booking or at the ticket office at the time of check-in/purchase. Attention: it is not possible to buy a baggage ticket on board, you must obtain it before boarding. The baggage ticket works as a travel ticket for the additional baggage itself. If a passenger is found on board with extra luggage without a relevant ticket, they are subject to a penalty equal to double the cost of the baggage ticket due. Baggage travels unregistered, i.e. under the passenger's custody and responsibility: SNAV does not label or store it separately, so you keep your luggage close to your seat. If the luggage is bulky and does not fit in the appropriate spaces, ask the staff where you can store it (there are dedicated areas, as long as the luggage has its own ticket if necessary) snav.it. It is forbidden to occupy seats with luggage or to block corridors and security exits

Yes. Baggage or objects carried in or on top of the vehicle are not subject to any supplement (as long as they comply with safety regulations). However, since the garage decks remain closed while sailing, you'll need to take all the documents and personal effects you might need with you in the cabin or armchair

Until disembarkation, you remain responsible for your personal effects: SNAV is not responsible for any damage or loss of luggage, as the handling is the responsibility of the passenger. In case of loss or damage, a complaint must be made immediately to the crew on board with a special report

In the case of items lost on board, SNAV provides a Lost & Found procedure. The company does not assume responsibility for the loss or theft of personal property left unattended on ships, but offers passengers the opportunity to report what happened. If you notice that you have lost something on board, immediately inform the Reception or the Flight Attendant so that a report of loss is drawn up. If, on the other hand, you notice it after disembarking, you can send a report to SNAV customer service - for example by writing an email to lostandfound@snav.it - indicating details of the object and the trip. Objects found on ships or in boarding areas are kept by SNAV for a maximum of 30 days. If within this period the legitimate owner does not claim them, they will be handed over to the competent authority (for example to the Lost and Found Office of the Municipality of the port of arrival). So, if you have lost something, contact SNAV as soon as possible providing a description of the object and date/route of the trip: if it has been found, you can arrange for the return

Yes, pets are allowed on SNAV units with certain conditions. Dogs, cats and other small animals can travel after purchasing a specific ticket for the animal (animal rate) and they must have the appropriate veterinary documentation, they must wear a muzzle and leash in all public areas and on board means of transport. The animals are under the owner's responsibility for the duration of the trip: you will have to take care of them, feed and clean them. It is allowed to bring small or medium-sized animals; for very large animals, the company reserves the right to refuse boarding if there are no suitable conditions not to disturb or harm other passengers. Dogs must also be registered in the canine registry and, in compliance with the Order of the Ministry of Health of 27/08/2004

Our animal friends must have the appropriate veterinary documentation. In particular, the certificate of good health issued by the veterinarian and the certificate of antiparasitic prophylaxis carried out (treatments against fleas and ticks) on snav.it are required. Dogs must also be registered in the dog registry and, in compliance with the Order of the Ministry of Health of 27/08/2004, they must wear a muzzle and leash in all public areas and on board means of transport. The carrier declines all responsibility for any measures taken by the health authorities (e.g. quarantine) due to missing or non-compliant documents, nor is it responsible for any accidents, escapes or deaths of the animal during the trip, except in cases of intent or fault on the part of the company. Therefore, make sure that you have all your pet's documents with you (including, for non-EU trips, an animal passport if required) and that you comply with current regulations.

During the crossing, dogs can stay with their owner in permitted areas (usually on external decks or dedicated areas, sometimes in special cabins/pet carriers if provided), while cats and small animals must travel in the owner's special carrier. Note: Pets cannot access armchairs, restaurant areas or other indoor common areas (with the exception of guide dogs for the blind). The carrier declines all responsibility for any measures taken by the health authorities (e.g. quarantine) due to missing or non-compliant documents, nor is it responsible for any accidents, escapes or deaths of the animal during the trip, except in cases of intent or fault on the part of the company. Therefore, make sure that you have all your pet's documents with you (including, for non-EU trips, an animal passport if required) and that you comply with current regulations. Traveling with your four-legged friend will be simple following these rules: on many SNAV routes animals are welcome and can accompany you in safety and comfort

On SNAV cruise ferries, in addition to the accommodations to rest, you will find entertainment and shops on board: for example, there is a duty-free store or boutique where you can shop while sailing.

Yes, on some ships. SNAV offers Wi-Fi connection service on cruise ferry units used for Croatia. In particular, on the MSC Aurelia ferry (Ancona-Split line) there is Wi-Fi coverage in public areas. Two types of packages are available: the Basic (3 hours of unlimited Internet browsing for 7€) and the Plus (7 hours of unlimited browsing for 10€). Each package is valid for a single device and for a single journey. You can buy the Wi-Fi voucher directly on board by asking the staff or at the ferry reception. Please note: the Wi-Fi service is only available on the Ancona-Split (Aurelia) ferry at the moment, and not on fast ships (hydrofoils) or other Gulf routes. This is because on short routes the standard mobile connection is often available from the coast, while in the open sea internet coverage is limited. In any case, you can freely use your devices offline on board; in addition, on many ships there is also a maritime roaming service (for a fee through your mobile operator) if you need to always be reachable. To pass the time, SNAV recommends downloading before departure the contents of your interest (e.g. movies or TV series) to be enjoyed offline while browsing, also using the power outlets available near the seats or in the cabin to keep the devices

No. For security reasons, the garages remain closed and it is not allowed to enter them until disembarking.

For security reasons and to prevent luggage and other personal effects from being lost, it is forbidden to leave them unattended even for a few minutes

For animals on board, there is an obligation to have a leash and a muzzle and/or use of carriers, a ban on parking in internal common areas, correct use of the areas for walking and ejecting 4-legged friends. See the Animals on Board Faq

In situations of cancellation of the trip, prolonged delay or interruption of the trip due to technical causes, adverse weather or force majeure, SNAV applies the provisions of the Navigation Code and the EU Regulation No. 1177/2010 on passenger rights. In case of cancellation of departure or significant delay, if the conditions are met, SNAV will offer passengers assistance and compensation provided for by European legislation (for example: protection on another departure, meals and drinks while waiting, possible hotel accommodation if necessary for long delays, reimbursement of the unused ticket, compensatory compensation for delays in arrival beyond certain thresholds) snav.itsnav.it. The exact protections depend on the length of the route and the extent of the delay, as well as on the causes (compensation is excluded if the delay is due to exceptional weather conditions or other reasons of force majeure). SNAV strictly complies with these obligations: for example, in the event of a cancellation due to technical failure, you will be offered to choose between a full refund or a rebooking on an alternative

In case of significant delay on arrival, you can submit a request for financial compensation by filling out the appropriate complaint form (see below) — the application must be submitted within 2 months from the date of travel. Remember that, if a problem occurs during the trip (delay, non-compliant accommodation, etc.), it is good practice to report it immediately on board to the staff or to the flight attendant: it can often be remedied on the spot (for example by changing seats or cabins). In any case, SNAV will do its best to minimize inconvenience and assist passengers, but some delays due to port operational or security needs may not be attributable to the company and will not give rise to compensation. For more information, you can consult the Passenger Rights Charter on the SNAV.IT website or the EU Regulation 1177/2010

SNAV provides customers with a dedicated channel for complaints, reports and suggestions. If you have encountered a disruption during your trip or want to send feedback, you can fill out the online “Complaints & Suggestions” form on the official SNAV website. Alternatively, it is possible to send a formal complaint by registered letter with return receipt addressed to SNAV S.p.A. — Legal Office, Maritime Station, Molo Angioino, 80133 Naples. The report must contain: first and last name, contact details, details of the trip (date, route, ticket or reservation number) and a precise description of the problem encountered. Attaching a copy of the ticket and/or nominative boarding pass facilitates verification. Timing: any complaints must be submitted within 2 months from the date on which the trip ended (or should have ended). In the case of a request for compensation for delay, this must also be made within 2 months of arrival. SNAV will respond to the complaint as soon as possible and in any case according to the terms of the law, providing written feedback. We remind you that, with a view to good faith, it is always advisable to immediately report any problem on board (e.g. non-compliant cabin, faulty air conditioning, etc.) to the crew on board, so that SNAV can try to solve it in real time during the snav.it crossing. Many times the problem can be solved right away. If this does not happen, please use the complaints channel: your reports are valuable for improving

the service.

Passenger safety is a top priority for SNAV. Safety instructions are provided on board at the beginning of the trip (indication of emergency exits, use of life jackets, prohibitions on accessing unauthorized areas, etc. Passengers must comply with these rules throughout navigation. On the SNAV website, in the Useful Information section, the Declaration of Accessibility (attesting to the commitment to making the website and services accessible to people with disabilities, in accordance with current guidelines) snav.it and the information on privacy and passenger rights are published. In case of special needs (for example passengers with severe allergies, women in advanced pregnancy, etc.), it is advisable to contact SNAV before the trip for clarification or assistance. PDFs with EU Regulation 1177/2010 and the General Conditions of Carriage are also available on the site, which include all regulations on passenger rights and obligations, carrier liability and limitations of liability with regard to luggage and vehicles. SNAV adheres to these regulations and provides transparency on all aspects of the trip, so that you can leave informed and with complete peace of mind. For any questions, do not hesitate to contact customer service or consult the Info and Contacts section on the SNAV website

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