FAQ - Nicolaus Club / Valtur

Yes, most Nicolaus/Valtur villages offer family rooms, suites or connecting accommodations. When booking, specify your preference; you will receive confirmation based on the availability of the facility.

Visit the “Villages” category on MeTour.it, choose the destination and the period. Select the brand (Nicolaus or Valtur), the structure and the desired rooms. Follow the wizard by entering the traveler data, then make the payment.

It depends on the Nicolaus/Valtur sales conditions: normally you pay 100% at the time of booking. Otherwise, if you are booking well in advance, you can contact the MeTour.it customer service with whom you will agree on your booking by paying a deposit and the balance by a set date (specified in the confirmation). For more information, also read what is indicated in the card of the structure you want to book.

You can book just the stay or combine stay + transportation (ship or plane). In this case, create a package and you will benefit from discounted rates on both components.

We require the personal details of all travellers (name, surname, date of birth), a valid identity document (identity card or passport if required), an e-mail address to send the confirmation and a telephone number (mobile) for any communications or contacts.

There are different policies available (against cancellation, trip interruption, medical expenses, etc.), which can be consulted on the valtur.com website or on the dedicated page of the catalog. Each provides different coverage, for example the reimbursement of cancellation penalties or the increase of the maximum limits for medical expenses abroad.

Yes, shipping companies may apply a surcharge (bunker surcharge) communicated to travellers within the time limits established by law. Such supplements, if introduced, are added to the total cost of the package and will be notified to you by the organiser before the balance.

No, the tourist tax (municipal tax) is not included in the participation fees or in the practical management. It must be paid on site directly to the hotel at check-in or check-out, according to local regulations.

The amount varies according to the location and category of the property. It is usually applied to those over 12 or 14 years of age (if required by the municipality) and paid in cash or card upon arrival/departure. Check the amount and age groups subject to the tax in advance.

For those who book a holiday package on MeTour.it in a Valtur or Nicolaus Club Village, we offer the Guaranteed Price, always included in the cost of your holiday, which protects you from fuel fluctuations and currency exchange fluctuations. From the moment you confirm the booking, the price of the package will no longer undergo any changes, offering you the certainty of not having to face extra costs until departure. This formula offers a CLEAR AND GUARANTEED Price that protects passengers from continuous market variations, ensuring transparency and peace of mind for all families.

Yes, Nicolaus and Valtur often offer child reductions (0-2 years free, 2-12 years discounted) and discounts for over 65s, honeymoons, groups, etc. Check the details of the offer in the village page or during the booking process.

These are discounts dedicated to those who book their holiday well in advance (for example 3-6 months in advance). They allow for savings on the final price. The cut-off dates and discount percentages vary depending on the village.

Early bookings offer discounts to those who book well in advance, while last minute offers discounts for unsold seats close to the departure date. Both are subject to limited availability and different cancellation policies.

What is the difference between the “Viaggia Sereno Extra” policy and the “Viaggia Sereno TOP” policy?

• Viaggia Sereno Extra is mandatory if you purchase a package including transport + hotel and also covers cancellation or interruption of the trip for the reasons listed in the policy conditions, in addition to the classic guarantees (medical expenses, theft or loss of luggage).
• Viaggia Sereno TOP is optional, but includes all the coverages of “Viaggia Sereno” with a higher level of protection: it includes cancellation for any documentable reason and higher reimbursement limits. If you already have the “Extra” (mandatory for packages), you only pay a supplement compared to the Viaggia Sereno Extra;
• If you only buy the stay, insurance is not included, but you can always add it during the purchase phase in the MeTur.it cart

Yes, there are two optional extensions to increase your medical spending caps:

• Travel Serene Health Extra: costs €50.00 per adult over 18 (or €25.00 under 18) and increases coverage up to €500,000 per event;
• Travel Serene Health TOP: costs €90.00 per adult over 18 (or €55.00 under 18) and increases coverage up to €1,000,000 per event.

*(The prices and conditions shown may change without notice. For updated data, consult the sheets on MeTour.it, the summaries before booking, the information sheets provided with the travel documents or contact customer service.)

We accept a variety of payment methods, including credit cards, debit cards, Post Pay, Bancomat, PayPal, Apple Pay, Google Pay and other secure online options. We also accept payments by bank transfer, but in this case the booking will only be confirmed upon receipt of payment and subject to availability at that time. See the 'Payments' section for further details.

There is nothing you need to do. The cost of your booking has been successfully charged to your chosen payment method. If there are any additional fees or charges, they will be clearly indicated in your booking summary. The charge you have encountered can be of various types:

Our Customer Service will be happy to assist you if you have any problems with payments. In case of incorrect charges, please contact MeTour.it customer service with your booking confirmation number, the name of the person who booked and the details of the charge.

Normally they are clearly indicated in the property sheet or added during the booking phase according to local regulations or the policies of the property. But even if not clearly indicated, payments may be requested directly to the partner for any tourist taxes, local charges, cleaning, activity cards, equipment rental or extras not included in the rate. The advice is to read everything carefully before booking or write to us through our contact form. If the property requires payment of an amount that you do not recognize, contact MeTour.it customer service for assistance.

If the balance is not received by the indicated date, the reservation may be cancelled with possible penalties being charged (see Nicolaus/Valtur conditions). You will receive a notice of expiry by e-mail.

Yes, a fixed handling fee is usually applied and insurance (medical-luggage-cancellation) is recommended. Check the booking confirmation for the exact amount and the policies included.

Yes, but it is subject to availability and penalties set out in the Nicolaus/Valtur General Conditions. Changes are considered changes to the practice and may involve administrative costs. If the cost of the new solution is higher, you will have to pay the difference; if it is lower, you may have penalties and a possible partial refund that is not always guaranteed.

Penalties vary depending on the period remaining before departure and the type of offer (standard or promotion). The closer you get to the travel date, the higher the penalty will be. Generally, it ranges from 10% to 100% in the event of a no-show or cancellation close to arrival. The exact conditions are reported in the General Conditions.

If the contract or specific provisions provide for it (e.g. extraordinary circumstances, Covid-19 containment measures), you may receive a voucher that can be used within a certain deadline, according to Nicolaus/Valtur rules.

For these rates, in case of cancellation, the penalty is 100% of the total. Read the terms carefully at the time of purchase.

You can request the Receipt or Invoice before the trip at the time of purchase by filling out the appropriate form online in the cart (before payment) on MeTour.it or you have 10 calendar days from the date of purchase to request it by sending an email to info@metour.it with the booking number and the name of the passenger. For the receipt you will need to provide all the necessary tax information.

For national destinations, an identity card is sufficient (even for minors), while for foreign destinations, a passport or other documents compliant with local regulations are required. In some cases, minors require an individual document.

It depends on the location. No visa is required for Italy. If you travel abroad, always check the MAECI website (Viaggiare Sicuri) or ask MeTour assistance. Some countries require specific vaccinations.

All documentation is sent via email. You can print it and present it at check-in or at the village. Alternatively, you can show it from your smartphone (if accepted by the facility or carrier). Make sure you enter a valid email address when booking.

Yes, it is essential to check the final times at least 24 hours in advance on the website controllavoli.nicolaus.it or by contacting the Booking Center. For the flight, always bring your valid identity card or passport, according to the regulations in force and the destination.

For operational or code-sharing reasons, the company may change carrier, schedule and even departure/arrival airport. You will be informed in advance, but these changes do not automatically entitle you to a refund unless provided for in the General Conditions of the package.

If you travel by car, there are no particular limits. If you purchase a travel package with transport by ship or plane, follow the company's rules (weight/size of suitcase). Nicolaus/Valtur conditions do not impose limits beyond those of the carrier. In the Nicolaus 7 travel package Valtur always includes one checked baggage included in the price.

In many villages there are standard rooms (classic), superior rooms with extra facilities and, sometimes, bungalows or suites. You can check availability and supplements during the booking phase, by consulting the individual structure's profile published on MeTour.it

Premium/De Luxe rooms are more spacious, with higher-end amenities and, in some cases, access to benefits such as superior linens, a stocked minibar or reserved areas (private beach, front-row umbrellas, etc.). Details vary by property.

The Bungalow is a housing unit outside the main building, often located in garden areas or panoramic areas. It can be on the ground floor or first floor, with a balcony or patio/garden. Some travelers appreciate the bungalow for the greater tranquility and privacy compared to the rooms in the main building.

Family rooms can have two separate spaces, divided by a door or, more rarely, by a partition. They generally share a single bathroom. This type is designed for families who want a little more privacy but still stay in the same accommodation.

The Junior Suite has a living area integrated into the same room (e.g. a sofa, a sofa bed), while the Suite has separate areas (living area and sleeping area) and sometimes double bathrooms. Both offer larger spaces and superior services.

The presence of a bathtub or shower may vary depending on the room, and in some cases there is a shower with a curtain instead of a box. If you have specific preferences (shower only or bathtub only), let us know when booking; the property will try to accommodate you, subject to availability.

In many properties, air conditioning is centralized and managed by the reception or through pre-established schedules; in others it is autonomous. If you want precise information, consult the room description or contact customer service before confirming the reservation.

Yes. For triple/quadruple rooms, extra beds can be bunk beds, folding camp beds, armchair beds or sofa beds, depending on the layout provided by the property. Read the detailed description of the room type to find out how it will be configured.

Many villages have luggage storage (free or paid) for early check-in or late check-out. Ask at the village reception upon arrival.

Typically, check-in is between 4:00 PM and 6:00 PM, while check-out is by 10:00 AM. Some resorts offer late check-out for a fee, but it is subject to availability.

Usually yes. You may use the common areas (pool, bar, beach) while waiting for your room to be ready. Check with the front desk to see if there are any extra charges for “day use”.

The property's check-in/check-out times are independent of flight schedules; a late arrival or early departure does not automatically entitle you to use the room beyond the standard time, nor to extra meals. Some hotels offer courtesy rooms (subject to availability and often for a fee).

Nicolaus all inclusive usually includes buffet meals, open bar at set times (coffee, soft drinks, beer), afternoon snacks and many sports activities. Some special services (e.g. premium alcohol or à la carte restaurants) may have an extra cost.

Yes, the availability of upgrades depends on the structure and the period. It is preferable to ask for it during the booking phase. After booking on MeTour.it, indicate your preference by writing to our customer service and quoting the number and name of the booking; customer service will confirm if the upgrade is available and at what cost.

Otherwise you can ask for it directly upon your arrival at check in and, subject to availability, you will be informed if the upgrade is possible and the possible cost.

In the villages you can find various formulas: All Inclusive (main meals + drinks + snacks), Half Board (breakfast and dinner), Full Board (breakfast, lunch and dinner). Often there are “Soft Inclusive” options with drinks from dispensers. Some facilities also offer accommodation-only formulas or B&B formulas (accommodation + breakfast). Check the details on MeTour.it and choose the type of treatment you prefer when booking.

Yes, you can report any dietary needs in advance. Although there are not always AIC certified kitchens (for celiacs), the villages are committed to providing dedicated meals, within the limits of their availability and hygiene procedures.

It depends on the structure. Many Valtur and Nicolaus Clubs resorts include spas, wellness centers, gyms and conference rooms. The relevant information is specified in the information sheets of the individual structures.

Yes, in each village you will find a tour desk or a Nicolaus/Valtur representative who offers trips, safaris (if abroad), cultural tours, etc. The experiences vary according to the destination.

Some excursions can be booked on site, but for the most popular ones (islands, natural parks, guided tours) it is advisable to book them directly upon arrival or in any case well in advance to secure a place. The same goes for massages, wellness centers, sports activities.

Entertainment programs (games, tournaments, evening shows), sports such as tennis, soccer, beach volleyball, water aerobics, etc. Some villages offer diving centers, excursions and bicycle rental with supplements. Check the "weekly program" or the notice board on site.

Often yes; some facilities have a dedicated spa, with sauna, Turkish bath, massages and beauty treatments. These services are usually paid and subject to reservation. Consult the information sheet during the reservation phase on MeTour.it

You can contact the reception or the village management, who will put you in touch with external medical personnel or the insurance company. If you have taken out a policy when booking, simply contact its Operations Centre to receive information on healthcare facilities, hospitals and intervention procedures. For more information, consult the dedicated section on the website valtur.com/assistenza.html.

If included, beach service usually includes 1 umbrella + 2 sun loungers per room, regardless of the number of occupants. Extra sun loungers may be limited or subject to charges. Additionally, services such as showers, cabins or beach bars are not always included and may vary from one beach resort to another.

Yes, in some destinations (e.g. Indian Ocean, Red Sea) the tides can change the sea level even several times during the day, reducing or expanding the swimming area and the area designated for sunbeds/umbrellas.

Yes, just request them when booking or upon arrival. There may be a daily supplement. Some villages have family rooms with bunk beds or larger spaces.

It is any traveler whose mobility is reduced, permanently or temporarily, due to physical disability (motor or sensory), intellectual disability or impairment, other causes of disability or advanced age, and who requires appropriate attention and a service adapted to their needs. In accordance with EU Regulation 1177/2010, it will be ensured that reservations and tickets are offered to PRMs under the same conditions as other passengers, without additional costs.

When booking, purchasing a travel package (Stay + Ship), indicate the need for adequate parking or a cabin for disabled people or "persons with reduced mobility" (PMR). Transport companies organize parking on dedicated decks or areas more accessible to the elevator/ramp.

When booking, indicate your need in the notes to the cart or, after booking, contact our customer service, taking care to indicate the booking number and the name of the person and the type of assistance you need.

Yes, most companies have accessible cabins upon reservation. Please indicate your need before finalizing your purchase by contacting MeTour.it customer service

Generally yes, they have adapted rooms, barrier-free access (ramps, elevators), suitable bathrooms. It is important to report these needs at the time of booking to confirm the availability of the room and the necessary services.

If necessary, contact MeTour.it to arrange dedicated transfers or additional assistance. Availability of aids (wheelchairs, electric scooters) varies from facility to facility.

Not all villages accept animals. Some have dedicated spaces, others apply a supplement. Check the property's page.

If allowed, access to animals is usually limited to outdoor areas. Restaurants, pools and indoor common areas often do not allow entry. You will find the rules in the village regulations.

Yes, a flat rate for extra cleaning or dedicated services (litter box, bowl, etc.). The cost varies from village to village.

You can send a registered letter or an email within the timeframes indicated in the General Conditions, attaching evidence (photos, testimonials). Please note that complaints must be submitted “timely”.

In this case, you should contact the airline or shipping company. However, if you purchased a package on MeTour.it, you can write to us: we will help you forward the complaint to the competent operator.