Termini e Condizioni - Crypto

MeTour accepts cryptocurrency payments, guaranteeing a high-quality, simple, and completely secure service thanks to the Coinbase cryptocurrency payment processing platform. Coinbase is currently recognized as the world's most secure and reliable platform for buying, selling, and managing cryptocurrencies.punto-informatico.it. We integrate Coinbase via API into our system, meaning that when you make a crypto payment on Metour.it, the transaction takes place on Coinbase's certified circuit. Coinbase's reputation is a guarantee of reliability, fund safety, and regulatory compliance. It's one of the largest regulated exchanges globally, with advanced security measures (such as end-to-end encryption, two-factor authentication, and anti-fraud monitoring) and millions of active users. By relying on Coinbase, we can offer our customers a seamless and secure cryptocurrency payment experience, comparable (if not superior) to traditional payment methods in terms of security. Furthermore, Coinbase is extremely easy to use: the user interface is intuitive and designed to make digital payments as simple as possible, even for those new to the crypto world.

 

Making a cryptocurrency payment on our website is simple and accessible to everyone. We've optimized the process to be smooth and quick, similar to a standard credit card checkout, but with the benefits of blockchain technology. Here are the steps to pay for your trip with your crypto:

Select your trip or service: choose the hotel, flight, or experience you'd like to book on Metour.it and enter the required information (e.g., check-in names, passenger information, etc.).

Select "Cryptocurrency Payment": On the payment page, select Crypto from the options (credit card, PayPal, etc.). You can then choose which cryptocurrency you wish to pay with, among those supported.

Connect your wallet or account: our system will use Coinbase Commerce to generate the payment request. You'll be shown the instructions on the screen, or a unique QR code and the recipient wallet address (corresponding to the chosen cryptocurrency) if you wish to pay from your wallet. At the same time, the exact cryptocurrency amount to send will also be displayed (corresponding to the price of the service in euros).

Send the required cryptocurrency: Now all you need to do is open your wallet (e.g., Coinbase Wallet, MetaMask, Trust Wallet, or any other wallet of your choice) and scan the QR code displayed, or manually copy the recipient's wallet address. Include the exact cryptocurrency amount indicated (note: you must enter the cryptocurrency amount, not the equivalent in euros) and confirm the transaction from your wallet.

Blockchain confirmation: Once the payment is sent, the transaction will be processed on the blockchain network of the chosen cryptocurrency. Confirmation typically takes a few moments or minutes, depending on the coin and the level of network congestion. As soon as the transaction receives the necessary confirmations on the blockchain (e.g., Bitcoin requires 2 confirmations, Ethereum about 12 confirmations, etc.), Coinbase automatically notifies our system that the payment has been made.

Receive booking confirmation: Once payment is confirmed, your booking is finalized. You'll receive a confirmation email with all your travel details, just like with traditional payments. Now all you have to do is pack your bags!

Throughout this entire process, you won't have to enter any additional payment information or worry about manual conversions: Coinbase Commerce acts as a gateway and automatically manages the conversion of the amount from your crypto wallet to our account. The result is a frictionless experience: connect your wallet and pay in your preferred digital currency – it's that simple: coinbase.com.

 

Thanks to its integration with Coinbase, Metour.it accepts hundreds of different cryptocurrencies. You can choose to pay with the digital currency you prefer or have available in your wallet. Options include all the most popular cryptocurrencies with the largest market capitalization, such as Bitcoin (BTC), Ethereum (ETH), Ripple (XRP), Litecoin (LTC), Bitcoin Cash (BCH), Dash (DASH), Tether (USDT), and many more. We also support various stablecoins (cryptocurrencies pegged to fiat currencies such as USD or EUR) and tokens from various blockchains, giving you maximum spending flexibility. In total, between cryptocurrencies and traditional methods, our platform offers 100+ payment options to meet every customer's needs, whether they're a crypto enthusiast or not. help.travala.comccn.com

Note that you can not only pay through your trusted exchange or custodial wallet (like Coinbase itself), but also by sending funds directly from a non-custodial wallet (such as decentralized wallets on smartphones). Essentially, you can pay "wallet-to-wallet": your cryptocurrency moves directly from your personal wallet to the merchant's wallet (managed by Coinbase Commerce) on the blockchain, without traditional financial intermediaries. This freedom to choose your wallet and cryptocurrency makes our system extremely versatile and inclusive for the entire crypto community.

 

One of our cornerstones is customer transparency. Metour.it does not charge any additional fees for payments made in cryptocurrency: the price of the trip or service you see on the site is exactly what you'll pay, with no hidden surcharges if you choose to pay in crypto. However, it's important to clarify some aspects related to network and conversion costs, so that your payment is fully informed:

Blockchain transaction fee: Every cryptocurrency payment incurs a small network fee (also called a miner fee or gas fee). This isn't a fee collected by Metour or Coinbase, but rather an intrinsic technical cost to compensate the "miners" or validators who confirm the transaction on the blockchain. The amount of this fee varies based on the cryptocurrency used and the network congestion at the time of sending. It's typically very low (often a few cents or euros), but during periods of high network traffic for a given currency (e.g., Ethereum), the fee may temporarily increase. Before confirming the payment, your wallet will display the expected network fee, giving you full visibility of the total cost. Remember that this fee goes directly to the blockchain miners and is non-refundable, regardless of the outcome of the booking.

Coinbase Conversion Fees: Our integration with Coinbase allows cryptocurrency amounts received to be automatically converted to euros (or a stablecoin like USDC) to protect against volatility. MeTour will not apply any additional fees to the end user at checkout for this transaction.

Crypto-euro exchange rate: When you proceed to payment, the cryptocurrency required to cover the euro amount of your trip is calculated in real time. The Coinbase/Metour platform will perform the conversion at the current market rate. To avoid fluctuations during the transaction, this rate is locked for a period of time sufficient to complete the payment (approximately 40 minutes after opening the payment form to send the required cryptocurrency). If it takes longer, no problem: simply refresh the page and a new cryptocurrency amount will be recalculated at the new current rate, always reflecting the exact equivalent in euros. This mechanism ensures that neither you nor we are negatively affected by any sudden market movements during checkout.

In short, paying with crypto on Metour.it doesn't involve any hidden costs. The only possible additional charges—miner fees and Coinbase commission—are standard features of any cryptocurrency transaction and are handled with complete transparency. Our goal is to help you embrace the benefits of cryptocurrency without any surprises, with complete clarity on every financial aspect.

 

Another important aspect to consider when paying with cryptocurrency is the transaction confirmation time. As mentioned, crypto payments are generally very fast: the entire process often takes just a few seconds to complete. However, the actual speed depends on the specific blockchain used and its traffic level. Here are some useful points to know:

Blockchain confirmation: A transaction is considered finalized when it is included in a block and receives a certain number of confirmations from the network. For example, the Bitcoin network typically requires two confirmations (two consecutive blocks containing the transaction) to consider a payment final, while Ethereum requires about 12-14 ( help.coinbase.com ). Block generation times vary: ~10 minutes for Bitcoin, ~15 seconds for Ethereum, a few seconds for faster blockchains like Solana, etc. This means that, under ideal conditions, a payment in ETH can be confirmed in less than a minute, and a payment in BTC in about 10-20 minutes.

Traffic-dependent variations: If the chosen blockchain is very congested (for example, during peak usage), it may take more confirmations than usual or a slightly longer wait before the transaction is inserted into a block. In rare cases, confirmation may take several hours, especially with cryptocurrencies like Bitcoin during peak traffic periods. This is not caused by Metour.it or Coinbase, but is a natural behavior of decentralized networks. The good news is that platforms like Coinbase monitor the status of the transaction in real time, so as soon as the network confirms it, our system will know immediately.

Successful payment notification: While you wait for confirmation, your booking will remain in "pending" status. As soon as the transaction reaches the required confirmations, you'll receive a successful payment notification. Please be patient with any minor delays: there's no need to resend the payment or worry; the transaction is already in progress on the blockchain and will continue its normal course. You can always check the status using the transaction ID (TX hash) on the blockchain itself to see how many confirmations it has accumulated.

Unconfirmed transaction: If for any reason the transaction is not confirmed (for example, due to a network fee set too low in your wallet, or if you closed the form before sending the payment), the cryptocurrency amount may return to your wallet after a certain amount of time or may be marked as "failed." In this case, you can try the payment process again, perhaps adjusting your wallet settings (e.g., slightly increasing the gas fee to speed up confirmation). Please note that until a transaction is confirmed on the blockchain, Metour.it does not receive any funds and the booking is not finalized.

Overall, thanks to Coinbase and modern blockchains, we can guarantee optimal processing times. In most cases, our customers see their crypto payment confirmed within minutes, enjoying a purchasing experience as fast as a credit card—but with all the benefits of the crypto world.

 

We care about the customer experience and want to ensure every payment is seamless. However, since this is a hybrid system involving a third-party platform (Coinbase) and decentralized networks, it's important to outline responsibilities in the event of any technical issues:

Transaction managed by Coinbase: When you make a cryptocurrency payment on Metour.it, the transaction takes place on the Coinbase network via their API. Essentially, Coinbase generates the payment address, receives the cryptocurrency funds, and notifies us of the outcome. This means that the entire cryptocurrency transaction is handled by Coinbase. Coinbase is responsible for temporary custody of the funds (until they are converted into euros) and for the technical execution of the transaction. Metour.it does not have access to the funds during the transfer nor can it directly intervene on the blockchain network.

 

Cryptocurrency payment support: In the unlikely event of a problem with the payment itself (for example, the transaction appears on the blockchain but hasn't been recognized by the system, payment sent to the wrong address, transaction fails but funds aren't automatically returned, etc.), your first port of call is Coinbase support ( https://www.coinbase.com/it/blog/new-coinbase-support-center ). Since they manage the payment layer, they have the tools to track and resolve the issue. You can contact Coinbase support directly through official channels by providing transaction details (e.g., transaction ID, amount, currency, and time). Coinbase is a global company with dedicated support and will be able to assist you with any technical issues related to cryptocurrency payments.

 

Metour.it Support: Of course, the Metour team remains available for any other booking-related needs. If you have any questions or difficulties with the checkout process, want to check the status of a pending booking, or have any questions, you can always contact our customer service team via email, chat, or phone. We'll act as a bridge to Coinbase if necessary and help you get the answers you need. Our goal is to ensure you never feel left behind: even if your crypto transaction is handled by Coinbase, we at Metour will support you throughout the entire purchasing experience.

 

Disclaimer: It's important to note that Metour.it cannot be held responsible for losses of funds due to errors beyond our control, such as: users sending cryptocurrency to the wrong address, internal blockchain issues (forks, attacks, extreme congestion), or Coinbase platform malfunctions. All of these issues fall under the terms of use of Coinbase and the respective cryptocurrencies. However, we will do our best to assist you and guide you toward the correct solution in every scenario.

 

In short, paying with crypto on Metour.it is a simple and secure process, but it requires the cooperation of multiple stakeholders (your wallet, Coinbase, and the blockchain). We've taken every measure to minimize disruption and haven't encountered any significant transaction issues to date. In the rare event of an unexpected event, you can count on our support and that of Coinbase to resolve the issue promptly. We want you to feel protected and confident in adopting this new payment method.

 

The introduction of cryptocurrency payments on Metour.it represents a significant step towards the future of the tourism industry. We combine our passion for travel with the innovation of blockchain technology, offering our customers a unique experience: booking their next vacation by paying in crypto. The benefits in terms of security, speed, and privacy are tangible and seamless, perfectly complementing our philosophy of making every trip a modern and unforgettable experience.

Thanks to trusted partners like Coinbase, we're able to offer a service that meets the highest standards, ensuring secure and seamless transactions. Whether you're an enthusiastic early adopter of cryptocurrencies or simply a traveler curious to experiment with new digital solutions, Metour.it welcomes you to this new era.

Get ready to travel the real world by paying with the currency of the future! Your next adventure could start by purchasing a flight with Bitcoin or booking a hotel with Ethereum. With Metour.it, all this is possible, easily and transparently. We're proud to be the first in Italy to let you travel with crypto, and we'll continue working to enrich your experience with dedicated promotions, new supported assets, and ongoing service improvements.

 

Don't hesitate to contact us with any questions or concerns about cryptocurrency payments: our team is ready to help you make the most of this new experience. Metour.it wishes you a safe journey—through the world and through innovation!