Terms and Conditions - Valtur

TERMS AND CONDITIONS of Valtur Villages (NICOLAUS GROUP)
Below is a revised, clearer and more optimized version of the general conditions of sale of tourist services and packages offered by the Nicolaus Group (Valtur, Nicolaus and Turchese brands), without leaving out or omitting any content compared to the original text, including all the clauses, regulatory references and provisions contained therein. The version published on MeTour.it is updated as of 12/30/2024 and constitutes an integral part of the booking agreement. Full text at https://storage.googleapis.com/cmsattachments/cmssite/3/3-vtcondizioni-generaliw24_1726148171.pdf

Content of the package tour sales contract
These General Conditions, the “Partire Informati” document present in the catalogues and on the websites, as well as the description of the service or tourist package purchased, constitute an integral part of the travel contract. These documents are contained in the catalogue (or in a separate travel programme), in the telebooking systems, on the website www.valtur.com and in the booking confirmation (Statement of Account).
The booking confirmation is sent by Nicolaus Tour to the Traveler through the Travel Agency (agent) MeTour.it, and the Traveler has the right to receive it from the same Agency. By signing the proposal for the sale of a single service or a tourist package, the Traveler declares to have read and accepted, for himself and for the subjects for whom he requests the "all-inclusive" service, both the travel contract as regulated, and these general conditions and the document "Partire Informati".

1. Legislative sources
The sale of tourist packages and related tourist services, with services to be provided both nationally and internationally, is governed by the Tourism Code (Legislative Decree 79/2011 as amended by Legislative Decree 62/2018, implementing EU Directive 2015/2302) and by the provisions of the Civil Code on transport and mandate, as applicable.
Contracts that have as their object only a single tourist service (transport, accommodation or other service), not being able to be configured as a "tourist package", do not enjoy the protections provided by EU Directive 2015/2302. The seller or intermediary who undertakes to procure a single tourist service is required to issue documents relating to the service, indicating the amount paid, and cannot be considered the organizer of the trip.
For contracts that include a transport service, the conditions established by the individual suppliers (airlines, shipping companies, railways, car rentals, buses) apply, which can be viewed on the websites and/or official channels of the relevant suppliers.

2. Administrative regime
The organizer and seller, to whom the traveler turns, must be authorized to perform their respective activities according to the legislation in force. They provide before the conclusion of the contract:
Details of the Nicolaus Tour professional liability insurance policy (reported in the technical sheet published in the catalogues and on the websites).
Details of any other insurance policies, if included in the price (e.g. assistance to the Traveller, reimbursement of medical expenses, loss or delay of baggage).
Information on optional policies that can be purchased, for example to cover cancellation penalties, including cases of cancellation resulting from Covid-19 infection.
In the event of the sale of a travel package, the details of the guarantee against the risk of insolvency or bankruptcy of the Organiser (and, if applicable, of the intermediary seller who receives payments from the Traveller).

3. Definitions
For the purposes of the package travel contract, as defined in art.33 of Legislative Decree 62/2018:
Tourist service:
a) Passenger transport
b) Accommodation (not an integral part of passenger transport and not for residential purposes, nor related to long-term language courses)
c) Rental of cars or other motor vehicles (Cat. A driving licence required)
d) Any other tourist service not accessory to the previous ones
Travel package: combination of at least 2 types of tourist services for the purpose of the same trip or holiday, under the conditions of art. 4 below.
Package Travel Contract: the contract relating to all the tourist services included in the package.
Start of the travel package: the beginning of the performance of the travel services included in the package.
Professional: a public or private natural/legal person who, in the context of his/her professional activity, acts as an organiser, seller or supplier of tourist services.
Organizer: the professional who combines travel packages and sells them, directly or through other professionals, or who transmits the Traveler's data to another professional.
Seller or Intermediary: the professional other than the Organiser, who sells or offers for sale the services or packages combined by the Organiser.
Traveller: a person who intends to conclude or concludes a contract falling within the scope of the law on organised tourism contracts.
Establishment: as defined by art. 8, letter e) of Legislative Decree 59/2010.
Durable medium: any tool that allows the Traveller or Professional to store information for a long time and reproduce it unchanged.
Unavoidable and extraordinary circumstances: a situation beyond the control of the party invoking it, with unavoidable consequences even if reasonable measures were taken.
Lack of conformity: failure to fulfill the tourist services included in the package.
Point of Sale: Any physical retail location or website, including online and telephone sales tools, presented as the sole sales channel.
Return: return of the Traveller to the place of departure or other agreed place.
Force majeure: an unforeseeable, unavoidable and irresistible event which releases the party from performance.

4. Definition of tourist package
A tourist package is defined as the combination of at least two different types of tourist services for the purpose of the same trip or holiday, in accordance with art. 33 of the Tourism Code (Legislative Decree 62/2018) and the subsequent art. 4, if:
The services are combined by a single professional before a single contract.
Or, even with separate contracts, the services are purchased at a single point of sale, offered at a flat rate, or advertised as a “package”.
The combination of a single type of service among those "a), b), c)" with one or more services of type "d)" does not constitute a package if the latter do not represent at least 25% of the total value and are not advertised as an essential element, or if they are chosen and purchased only after the start of the execution of the first tourist service.

5. Content of the package travel contract – purchase proposal and documents to be provided
Upon conclusion of the package travel contract, or as soon as possible thereafter, the Organizer or the Seller provides the Traveler with a copy or confirmation of the contract on a durable medium, containing the booking confirmation (account statement). In the case of contracts negotiated away from business premises or at a distance, the copy or confirmation is provided on paper or another durable medium.
The package travel contract constitutes the title to access the guarantee fund referred to in art. 21, exclusively for package travel.

6. Information to the traveler in tourist packages
Before concluding the contract or a corresponding offer, the Organizer and the Seller provide the Traveller with the standard information form (Annex A of the Tourism Code) and information on:
Main features of the services (destinations, itineraries, dates, accommodation, transport, meals, visits, language of services, suitability for people with reduced mobility).
Commercial name and geographical address of the Organizer and, if applicable, of the Seller, with telephone and e-mail contact details.
Total price of the package, including taxes and charges, and payment methods.
Minimum number of participants required, deadline for cancellation.
Information on passports, visas, health formalities, the possibility of withdrawal at any time before the start of the package with payment of appropriate expenses, and on the optional or mandatory stipulation of cancellation or assistance insurance.
Insolvency and bankruptcy coverage (art. 47 Legislative Decree 79/2011).
Before the start of the trip, the Organizer and the Seller shall communicate to the Traveller the identity of the operating air carrier, if not yet known.
The technical information relating to the legal obligations to which the Tour Operator Nicolaus Tour is subject (e.g. authorisations, guarantees, policies, catalogue validity, price adjustment criteria) are contained in the technical data sheet present in the catalogues, in the out-of-catalogue programmes or on the websites.
If Nicolaus Tour publishes tourist services that cannot be configured as a package, the regulations on organised tourism will not apply, but rather the provisions of the Civil Code.

7. Payments
When signing the purchase proposal for a single service or a tourist package, the handling fee and/or a deposit on the price must be paid, as well as any insurance coverage fee. The balance must be paid within the deadline established by Nicolaus Tour in its catalogue, on the telebooking site or in the booking confirmation.
For reservations after the due date, the entire amount must be paid immediately.
Failure to receive the amounts due within the terms will result in the automatic termination of the contract with the application of withdrawal penalties (art. 10.3) and the organizer may retain the amounts as a penalty.

8. Price
The price of the single service or package is the one indicated in the catalogue, out-of-catalogue programme, website or booking confirmation.
In the case of a tourist package, the price may vary upwards or downwards only as a result of changes in:
Transportation costs, fuel, carrier substitutions.
Duties and taxes on air transport, ports and airports.
Exchange rates applied.
The change is possible up to 21 days before departure, not later than and not more than 8% of the original price. Beyond this limit, the Traveler can withdraw. In case of price reduction, the Organizer has the right to deduct the administrative costs.
The price includes the management fee, participation fee, insurance costs, visas, taxes, any mandatory or optional supplements.
The prices in the catalogue are indicative “starting from” and may vary online on the website www.valtur.com .

9. Modification of the tourist package before departure
The Organizer may unilaterally modify non-essential conditions of the contract, informing the Traveller on a durable medium (e.g. e-mail).
If, before departure, the Organizer has to significantly change one or more essential elements or increase the price by more than 8%, the Traveller may:
Accept the change.
Return without return fees and have a replacement package of equivalent or higher quality.
Get a refund of your money within 14 days.
No compensation is due if the cancellation is due to failure to reach the minimum number of participants or to unavoidable and extraordinary circumstances communicated before the start of the package. In the event of cancellation not due to these circumstances, the Organizer will refund a sum equal to double the amount collected.

10.1 Traveler's Withdrawal
The Traveller may withdraw from the package travel contract without penalties in the event of:
Price increase over 8%.
Significant change to the elements of the contract.
Failure to fulfill previously accepted specific requests.
If the Traveler withdraws for other reasons, even unforeseen ones (illness, cancellation of holidays, loss of job), the standard penalties apply:
Up to 30 working days before departure: 10% penalty
From 29 to 21 working days: 30% penalty
From 20 to 14 working days: 50% penalty
From 13 to 3 working days: 75% penalty
After this deadline: 100% penalty
The full amount of the practice management fees, insurance, taxes and supplements are always charged.
No refund for no show or interruption of the trip not caused by the Organizer. Penalties may be more restrictive in case of special offers, high season, non-refundable transport discounts. All more restrictive conditions are communicated before confirmation.
Unavoidable and extraordinary circumstances: if they occur at the place of destination, with a substantial impact on the execution of the package or on the transport, the Traveller has the right to withdraw without costs and to reimbursement, but not to additional compensation.

10.2 Withdrawal of the Organizer
The Organizer may withdraw without compensation if the minimum number of participants is not reached (informing within the terms provided) or in case of unavoidable and extraordinary circumstances. The refund occurs within 14 days.
In contracts negotiated outside commercial premises, the Traveller has the right to withdraw within 5 days of the conclusion, except for packages with special rates. Withdrawal does not apply to distance contracts (e.g. website).

11. Liability of the organizer for incorrect execution and supervening impossibility during execution – obligations of the traveler and timeliness of the dispute
The Organizer is responsible for the performance of the services included in the package, unless he proves that the failure to perform is attributable to the Traveller or to third parties, unforeseeable and unavoidable, or to extraordinary circumstances.
The Traveler must promptly contest any lack of conformity. If the Organizer does not remedy it, the Traveler has the right to a price reduction or compensation, except in cases of exclusion.
If, in the course of performance, it becomes impossible to provide a substantial part of the services, the Organizer offers alternative solutions of equivalent or higher quality, or a price reduction if the quality is lower. If not possible, it provides return and refunds the differences.

12. Substitutions and practical variation
The Traveller may transfer the package travel contract to a third party, informing the Organiser at least 7 working days before departure, provided that the transferee satisfies all the conditions for the use of the services.
Transferor and transferee are jointly liable for payments and additional costs. In case of changes to names, rooms, dates, destinations, administrative costs may be charged (generally €30 for accommodation only, €50 for package with chartered flight or ship). More substantial changes are treated as withdrawal.

13. Travelers' obligations
The Traveller must:
Be in possession of the identity documents, visas, health certificates, necessary for the destination.
Find out about entry formalities, socio-political, health and safety conditions of the destination country ( www.viaggiaresicuri.it ).
Respect the rules of prudence, diligence and local regulations. Dangerous or non-compliant behavior may result in removal from the facility without reimbursement.
Inform the Organizer in advance of any special conditions (pregnancy, disability, intolerances) and provide consent to the processing of special data.
Provide contact information (email, cell.) to receive information and assistance.
Provide documents and information to enable the Organizer to exercise its rights of subrogation against responsible third parties.

14. Hotel classification
The hotel classification is provided based on the indications of the authorities of the host country. In the absence of an official classification, the Organizer provides an indicative evaluation to allow the Traveler to make an informed choice.

15. Liability regime
The Organizer is liable for damages caused to the Traveler due to non-fulfilment, except when the event is caused by the Traveler, third parties, fortuitous event, force majeure or unforeseeable or unavoidable circumstances. The Seller is not liable for obligations relating to the organisation and execution of the trip, but only for obligations arising from its role as intermediary.
Nicolaus Tour is not responsible for services purchased by the Traveller on site and not included in the package (e.g. extra excursions).

16. MeTour.it Disclaimer
Important: MeTour.it operates solely as an intermediary in the sale of stays, packages and tourist services of the Nicolaus Group (Valtur, Nicolaus, Turchese). Therefore, MeTour.it assumes no responsibility for the organization, execution or quality of the services provided by the Organizer (Nicolaus Tour), nor for any disruptions, cancellations, delays, lost luggage, accidents or other inconveniences. The Traveler must contact Nicolaus Tour directly for any complaint, request for reimbursement or compensation. In no case may MeTour.it be held directly or indirectly liable for the consequences of such events.

17. Limits of compensation for travel packages and prescription
The compensations and limitation periods are those provided for by articles 43 and 46 of the Tourism Code and by international conventions, with reciprocal deductions in the event of reductions and compensations granted by different regulations.
Price reduction or compensation for contractual changes or replacement package: limitation period 2 years from the date of return.
Personal injury: 3-year statute of limitations.

18. Possibility to contact the organizer via the seller
The Traveler may address complaints or requests to the Seller, who will forward them to the Organizer. The date of receipt at the Seller is also valid for the Organizer.

19. Duty of assistance
In case of difficulty, the Organizer provides adequate assistance to the Traveller (information on health services, local authorities, consular assistance, alternative solutions), possibly requesting a reasonable cost if the problem is attributable to the Traveller.

20. Cancellation and repatriation costs insurance
It is advisable to take out insurance policies against cancellation costs, accidents, illnesses, repatriation. The conditions of the policies are available in the catalogues, websites and estimates provided to the Traveller.

21. Alternative dispute resolution tools
The Organizer may propose alternative dispute resolution (ADR) systems, indicating their type and effects.

22. Traveler Guarantees – ASTOI Fund
Package travel contracts are supported by guarantees for insolvency or bankruptcy of the Organizer or Seller, to refund the price paid and guarantee the return. These guarantees apply only to package travel, not to individual services.
Nicolaus Tour adheres to the ASTOI Fund for the Protection of Travellers ( www.fondoastoi.it ), the details of which are indicated in the catalogue, on the website and in the documents relating to the package.

23. Operational changes and special situations
Services, timetables, carriers, airports may be subject to operational changes. The Traveler is invited to verify with the Agency any changes 48-24 hours before departure.
Pregnant women: generally accepted on flights up to the 28th week with a certificate, beyond which additional medical certification may be required or boarding denied.
The Organiser informs the Traveller of the identity of the actual air carrier in accordance with EC Regulation 2111/2005.

24. Age limits
The contractual conditions referring to age limits are based on the age of the customer at the time of entry into the facility.
Addendum for the sale of individual tourist services
Contracts concerning individual tourist services (accommodation only, transport only) do not constitute a tourist package and do not benefit from the protections of EU Directive 2015/2302. The Seller issues the service documents, but cannot be considered the Organizer.

Reduced Privacy Policy
The data controller is NICOLAUS TOUR Srl, with registered office in Ostuni (BR). The Traveler's personal data are processed for the execution of the contract and, if necessary, for the fulfillment of legal obligations. In the case of particular data (e.g. health), explicit consent is required.
The data may be communicated to suppliers (airlines, facilities, insurance companies), accounting professionals, subjects authorized by law, and, if requested, transferred to non-EU countries only where necessary for the execution of the contract.
The data is stored for 3 years from the return and then for the time required by tax regulations.
The Traveler may exercise the rights of access, rectification, cancellation, limitation of processing, opposition, by sending a request to privacy@valtur.com or ufficiolegale@valtur.com. He has the right to lodge a complaint with the Privacy Guarantor.
Complete information on https://www.valtur.com/privacy.html .

Mandatory communication pursuant to art. 17 of law no. 38/2006
“Italian law punishes with imprisonment crimes related to prostitution and child pornography, even if committed abroad.”

Final note: These general conditions apply to all products of the Nicolaus Group (Valtur, Nicolaus and Turchese), whether they are individual services or tourist packages, as regulated

by current legislation.
Technical organization: Nicolaus Tour srl
Policy: Professional Liability Insurance 1st and 2nd Risk No. 4301820 issued by Allianz Spa
Passenger assistance policy issued by Allianz Spa and included in every tourist package
License: Resolution No. 239 of 28/05/1999 of the Regional Council of Puglia
GUARANTEES FOR TRAVELLERS: "ASTOI FUND FOR THE PROTECTION OF TRAVELLERS",
with headquarters in Viale Pasteur n.10, 00144 - Rome,
CF 97896580582,
Registration in the Register of Legal Persons of Rome no. 1162/2016”.

Standard information form for package travel contracts signed from 1 July 2018
The combination of travel services offered to you constitutes a package within the meaning of Directive (EU) 2015/2302. Consequently, you will benefit from all European Union rights applicable to package travel.
The company Nicolaus Tour Srl, with headquarters in Ostuni (BR), Via Foggia snc – Zona Artigianale, will be fully responsible for the correct execution of the entire package. Furthermore, as required by current legislation, Nicolaus Tour Srl has adequate protection in the event of insolvency or bankruptcy, ensuring the reimbursement of payments made and, if the package includes transportation, guaranteeing your repatriation if the organizer becomes insolvent.

Please note: In the event that the Traveller requests the booking of a single tourist service only (for example, transport only, accommodation only or other non-combined service), this situation does not constitute a "tourist package". Consequently, the protections and rights provided for by Directive (EU) 2015/2302 and the Tourism Code, some of which are summarised below, will not be applicable. In such cases, the contractual conditions of the individual supplier of the service apply, which can be consulted on the website of the operator or supplier. The Organiser will not be responsible for the correct execution of the individual booked service; responsibility for the exact fulfillment of the contract falls entirely on the supplier, to whom the Traveller must turn in the event of lack of conformity.

Fundamental rights under Directive (EU) 2015/2302 applicable to travel packages:
Pre-contractual information: Before the conclusion of the package travel contract, Travellers will receive all essential information regarding the package.
Responsibility for execution: At least one professional (normally the Organizer) is always responsible for the correct execution of all tourist services included in the contract.
Emergency Contacts: Travellers are provided with an emergency telephone number or contact details, to communicate with the Organiser or Travel Agent in case of emergency.

Transferability of the package: Travellers may transfer the package to another person, upon reasonable notice and, where applicable, upon payment of reasonable additional costs.
Price changes and traveller's rights: The price of the package may only increase in the event of specific increases in costs (e.g. fuel prices) and if this is expressly provided for in the contract, and in any case no later than 20 days before the start of the package. If the price increase exceeds 8% of the total price of the package, the Traveller may terminate the contract. If the Organiser has the right to increase the price, the Traveller is entitled to a price reduction if the relevant costs decrease.

Material modification of the package or cancellation by the organizer: If one of the main services of the package undergoes a material modification (other than the price), the Traveller may terminate the contract without penalty and obtain a full refund of the payments made. If the Organizer cancels the package before its start, the Traveller is entitled to a refund and, if applicable, compensation.

Exceptional circumstances and right of withdrawal: In exceptional circumstances, such as serious security problems at the destination, Travellers may terminate the contract without paying penalties before the start of the package. In addition, Travellers may always withdraw before the start of the package, by paying appropriate and justified withdrawal costs.
Failure to provide services after the start of the package: If after the start of the package substantial elements of the package cannot be provided as agreed, the Traveller must be offered suitable alternative solutions, at no additional cost. The Traveller may terminate the contract without penalty if the services are not performed as agreed, significantly affecting the overall performance of the package and if the Organiser fails to remedy the problem.

Price reduction and compensation for damages: Travellers are entitled to a price reduction and/or compensation for damages in the event of non-performance or non-compliant performance of the tourist services.

Assistance and protection in the event of insolvency: The Organizer must provide assistance if the Traveller is in difficulty. In the event of insolvency of the Organizer or, if applicable, the Seller, the amounts paid will be refunded. If insolvency occurs after the start of the package and if it includes transport, the repatriation of the Travellers is guaranteed.

Financial guarantees and competent authorities:
Nicolaus Tour Srl has joined the ASTOI Fund for the protection of the Traveller (CF 97896580582) with headquarters in Viale Pasteur, 10 – Rome. Contacts: info@fondoastoi; fondoastoi@pec.it – Telephone: (number to be inserted). For emergencies related to repatriation, it is possible to contact the operations centre at the numbers indicated in the documentation.
Travellers may contact the ASTOI Fund or, if applicable, the competent Authority, namely the AGCM (Italian Competition and Market Authority), based in Rome, P.zza Verdi n. 6, tel. 06 858211, if services are denied due to the insolvency of the Organiser or the Seller.
Directive (EU) 2015/2302, implemented by Legislative Decree 21/5/2018, can be consulted in the Official Journal at the following link: http://www.gazzettaufficiale.it/eli/id/2018/06/06/18G00086/sg.

LEAVE INFORMED
Quote
All prices are expressed in Euro. Centesimal fractions, unless otherwise specified, are equal to ,00.

Practice Management Fee
The “practice management fee” is separate from the “participation fee” and covers the administrative costs associated with opening and managing the reservation, airport assistance (only for special ITC flights of the Valtur schedule; for other cases, 24-hour telephone assistance is provided), direct on-site assistance or through local suppliers and the Customer Care service. This fee includes the Allianz Prenota Sereno insurance policy, which offers coverage such as unlimited personal assistance, reimbursement of medical expenses (in Italy and abroad) and any reimbursement for lost/stolen baggage. The rates are updated from year to year and arrive directly at the estimate, summary and payment stage.

Types of Service Purchased
Stay Only: Confirmation of a single hotel service with the possible addition of a minor secondary service, which does not determine the configuration of a tourist package pursuant to Legislative Decree 62/2018.

Dynamic Flight Package: It is a tourist package (pursuant to Legislative Decree 62/2018) and includes scheduled or low-cost air transport (with an instant and non-refundable fare, full payment of the flight fee upon booking), accommodation in a tourist facility and any additional services. It may have more restrictive payment and cancellation conditions than the “comfort flight package”, but offers greater flexibility on dates, departure airports and often more competitive rates.

Comfort Flight Package: It is a tourist package (pursuant to Legislative Decree 62/2018) with air transport on a charter flight or “chartered” line (Nicolaus/Valtur Group programming), identified as a “recommended” or “comfort” package. It includes accommodation in the facility, free collective transfers to the destination and any other additional services.

Hotel Classification
The star classification of hotels and villages follows the criteria of the competent official bodies, which vary according to the country or region they belong to. Therefore, the stars do not always represent a homogeneous quality standard; the attribution criteria are also based on quantitative aspects (equipment, furnishings) and not only on the quality of the service offered.

Accommodation in Tourist Facilities
The description of rooms/apartments and the arrangement of beds is indicative. Air conditioning, if provided, can be centralized. The main types:
Classic: Basic rooms; double or twin beds. Triple/quadruple rooms use extra beds (bunk beds, camp beds, sofa beds, etc.).
Comfort/Superior/Executive: Superior category rooms with more refined furnishings, sometimes located in privileged areas of the complex.
Premium/De Luxe: Finely furnished rooms; sometimes, they include dedicated services.
Bungalow: Housing units separated from the central building, usually in the garden, on the ground floor or upper floor, with/without patio/garden/balcony.
Family: Rooms with two rooms separated by a door (or rarely by a partition), usually a single bathroom.
Junior Suite and Suite: More spacious and refined; the Junior Suites have a living area in the same room. The Suites usually have a separate living room (also as a second bedroom) and, sometimes, double bathrooms.
Bathrooms: They can have a bath or shower. Abroad there is often no bidet. Any preferences are not an obligation for the operator.
Minibar/Mini-fridge: Consumptions are always excluded and must be paid for on site. The mini-fridge, if present, is usually empty.
Delivery and Release of Rooms: The assignment takes place in the late afternoon (from 17:00), the release by 10:00 on the day of departure. Uses beyond these hours are subject to the availability of the hotel and often subject to payment.

No Show: In case of “stay only”, if you do not reach the property on the scheduled day, you must contact our reservations office or the hotel reception to avoid losing your room. In case of cancellation, the hotel may re-let the room without any refund.
Reports
Any preference (sea view, type of beds, room position, etc.) must be indicated at the time of booking, but is not guaranteed. The final assignment is up to the accommodation facility.

Catering and Treatment
In most Valtur hotels, All Inclusive (AI) or Full Board (FB) is provided. In Cervinia, Half Board or Bed and Breakfast is provided. The formula and details are always indicated in the quote and/or booking confirmation. Meals generally begin with dinner on the day of arrival and end with lunch on the day of departure (unless otherwise indicated). The All Inclusive formula may include time restrictions and the obligation to wear an identification bracelet. Any meals not consumed do not give the right to a refund. In the event of late arrivals/departures, the hotel may provide alternatives (e.g. packed lunches).

Waterfall
Abroad, outside the European Community, tap water may not be drinkable, even if it can be used for personal hygiene. It is always advisable not to drink it to avoid gastrointestinal problems.

Sports Activities and Entertainment
Entertainment services and activities, as well as entertainment programs, may vary and be subject to change due to weather, attendance, seasonality or force majeure. Some programs may be multilingual. During low season or low occupancy, these activities may be reduced or not activated. Updates are always available on valtur.com.
Pool: The use of a swimming cap may be required. Times and procedures are established by the Hotel Management.

Tongue
In Valtur, entertainment and assistance are provided in Italian. Abroad, local staff (catering, reception, cleaning) use the local language or English/French. Valtur assistants on site support customers in case of communication problems.

Motor Difficulties, Allergies, Intolerances
Any special needs (motor difficulties, allergies, food intolerances) must be reported at the time of booking. Without such information, neither Valtur nor the hotel management are responsible for any inconvenience. Reporting sensitive data requires the completion of specific privacy forms.
Abroad, it may be more difficult to meet specific dietary requirements due to different raw materials.

Beach
The distance from the sea is indicative and can be as the crow flies. Beach services (umbrella, sunbeds) are subject to availability and, if provided, usually guarantee an umbrella and two sunbeds per room. The characteristics of the beach and the presence of services can vary due to natural phenomena (tides, erosion, presence of posidonia, pebbles). Any changes in the state of the beach due to external factors beyond our control are not attributable to Valtur.

Price Lists and Offers
The final price quote is always available in the travel agency or on valtur.com. Prices are dynamic and variable. Reductions for children are intended for children under 18 for the entire duration of the trip. Differences in the declared age may lead to requests for integrations on site.

Guaranteed Price
For Valtur packages with special flights (charter or chartered line) a variable flat rate called “Fuel and currency management charges” is included, which protects against any price increases due to currency fluctuations or increases in fuel costs. This fee is not refundable in the event of cancellation. It is advisable to take out optional insurance policies to cover any penalties.

Optional Insurance
At the time of confirmation, the traveler can subscribe to insurance policies (other than the basic one already included in the practice management fee) against cancellation penalties, for the increase of medical coverage limits and other coverages. Details on valtur.com .

Tourist Tax
Not included. Where required by local authorities, it must be paid locally.

Credit Cards
Abroad, a credit card is often required to guarantee extras. The most accepted cards are Visa and MasterCard; American Express may not always be accepted. Check for any intermediary fees. A non-electronic credit card is required for car rental (in Italy or abroad).

Air Transport
Fares, timetables and airlines can be verified at the time of the quote at the agency or on valtur.com. On short and medium-haul flights, the catering service may be reduced or subject to charges; on long-haul flights, a meal or snack is usually included. Timetables, carriers, departure/arrival airports may vary without notice. Some flights are code-shared. The final flight time is communicated in the invitation sheet sent before departure, but must be checked 24 hours beforehand.

Airport Taxes and Charges: These are included in the quote and include taxes, municipal surcharges, carbon tax/ETS (where applicable), airport assistance and other charges. They are not refundable in the event of cancellation.

Baggage: The allowance varies depending on the carrier. Any excess weight is subject to payment at the airport. For special items (sports, pets) the costs and availability must be checked. Any damage to baggage is not attributable to the tour operator. There is Allianz Book Sereno coverage for any refunds within the limits of the policy conditions.

Land Transfers
Transfers, if included in the package, are collective and may involve waiting up to two hours at the airport. In case of failure to use the free collective transfer, there is no refund.
Maldives: Transfers from Male airport to Valtur Escape Ja Manafaru can be by seaplane or, for operational/delay reasons, by domestic flight + boat. These operations are subject to variable times and weather conditions. In case of evening arrival in Male, it may be necessary to stay overnight in Male and depart the following day.
Excursions
Excursions purchased locally from third parties are not included in the travel contract with Valtur. The tour operator is not responsible for the execution of such services. For any inconvenience, contact the local organizer directly.

Medical Service
Not always present in Valtur. Health care can be provided by external doctors for a fee. It is possible to activate Allianz insurance coverage by contacting the Operations Center.

Deposit: A deposit may be requested upon arrival at the hotel to cover extras. In case of payment by credit card, the amount will be blocked.

Documents for Travel
For travel to Italy: valid identity document for adults and children. For travel abroad, a passport is recommended, in addition to any visas. Identity cards must be intact and valid for travel abroad. Find out more on viaggiaresicuri.it or with embassies/consulates. Some countries require visas, often obtainable on site. Always find out before departure.
For rental car programs, for example in South Africa, an international driving license (Vienna Convention 1968) is required.

Health Formalities
At the time of printing of the catalogue there are no specific health obligations for the proposed destinations, but it is recommended to consult www.salute.gov.it. It is recommended to bring essential medicines, repellents and protective creams.

Valtur Answers
Valtur is responsible for what is indicated in the catalog and on valtur.com. Any disservices must be reported immediately to the hotel management and, if present, to the Valtur assistant on site. For the "stay only", Valtur is a simple intermediary; it is up to the management of the facility to resolve the problems. For tourist packages, any complaints must be reported on site to allow for prompt intervention. Upon return, any reports must be sent within 10 working days to Valtur Customer Care.

Date of Update of this page with Conditions, Passenger Rights and Certifications: 30 December 2024