Paradise Departamentos

Un departamento que no tiene escoba y pala, colchones gastados, una cama matrimonial que resulta ser dos sommier individuales, en media de la noche se rompe un caño y se inunda el baño, nos dan otro departamento pero los dueños jamás aparecieron para disculparse, además los radiadores eran manejados a discreción por el personal, es decir, en pleno invierno no te lo encendían, el agua de la ducha jamás estuvo caliente, en fin, todo lleva a concluir que los dueños atienden mal al turista y buscan su beneficio económico en contra del turista, el que realmente le da sus ingresos.

Stayed a couple of nights. Great location, lots of eating options very close by. Walking distance to centre of town, supermarket also close by.
Staff very friendly and helpful, nothing was too much trouble. Really nice courtyard.
Disappointed that it was advertised with a pool, but it was not operational. It was very hot.
Towels were worn thin and small.
Bed was on the hard side, pillows thin and lumpy.
Operators should not overlook the importance of a comfy bed and pillows for travellers.
No plates, only bowls.
The reception area is well appointed and maintained, can’t say as much for the rest of the building and room we stayed in, is looking tired and in need of some renovation.
Price was good compared to other apartments around town.
With some improvements to bedding, building and attention to the small details this would be a 4-5 rating. I would even pay a little more, it is in a great location.
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Apartments were OK but overpriced considering they are poorly cleaned and maintained. We changed room as it was poorly cleaned. Next apartment was nicer but still obviously not cleaned well. Gardens were nice and pool OK. Staff were rarely on reception but were nice. The internet was so slow it was unusable. I almost scalded myself with boiling water due to the makeshift repair job on the saucepan handle, an old screw. Hair in shower. Lightbulbs not changed. Wardrobe door jambed in place. Next door neighbor has 26 dogs which is interesting. Dirt on tables and surfaces that was obviously older than a day or two. I was told Mendoza is a dusty place, hmm. Microwave not cleaned. Old food and grease in fridge. Old rubbish and bags in drawers. Under the bed was filthy. Air con unit not sufficient for whole apartment. At half the price I would probably just accept it but I've stayed in much nicer at that price range.

Estimado

Sinceramente no estoy de acuerdo con su opinión sobre las condiciones de los departamentos, ya que los mismos se encuentran habilitados y en condiciones.

No obstante al momento del ingreso usted alego no estar conforme con el departamento asignado, por lo que se lo traslado a otra unidad de mayor categoría, sin cobrarle el adicional correspondiente.

Dicha atención no correspondía, pero se aplicó para que usted estuviera se sintiera lo más cómodo posible. Debido a nuestra seriedad y profesionalidad, contamos con un gran respaldo de parte de nuestro clientes. Por lo que considero su opinión aislada y sin fundamentos.

Saludos cordiales.

Andrés Tarrazó

The Staff at Paradis are extremely helpful and very accommodating The Garden is superb and attended to every day. The rooms are a little dated and could use some attention and it would be fantastic. The balcony was brilliant and a real plus for us as it was very hot in Mendoza. Very good location with easy access to town and the little train that goes direct to Maipu and other regions is very close to the apartments. Excellent restaurant next door run by a french chef food fantastic. The bed in this apartment complex unfortunately was not comfortable if this improved it would be a 4 star complex but it is quiet and dark. There is a pool but we didn't use it as there was too much to see and do in the city. The complex was very good value for what you get and the staff and cleaners are so friendly you feel like you are at home. Very good english for our un poco espanol. Family friendly we had a big kitchen and bought our breakfast and cooked some eggs to save some money as we were travelling for 6 weeks. Gracias y Salude to the staff for making us feel welcome.. Matt y Lindsay Australia Melbourne

Dear Matt and Lindsay, thanks for your comments.
We thank you for taking the time to send us your opinions, which we will take into account in order to provide a better service.
We are waiting for you at the next opportunity.
Best regards.
Andrés Tarrazó

The staff at Paradis Departamentos couldn't have been more helpful. They accommodated us every day with helping us book tours and arranging last minute accommodation when our bus kept getting delayed due to snow over the mountains to Chile.

The apartments themselves are in a good location and there is good wifi. The supermarket is a 2 minute walk and has laundry facilities in here. The kitchenette's are well stocked but if you're missing anything just ring down to the front desk and they are more than helpful to help you find anything that might be missing.

We booked the Argentina rafting tours with the company and thoroughly enjoyed the day.

We appreciate your comments, you are welcome to stay another time.
We send you a warm greeting from all the team of Paradise's Team.
Best regards.
Andrés Tarrazó