Ondas Do Mar Beach Resort Phase 2

Worst hotel I have ever seen..very rude and weird staff..very horrible experience..very bad food 👎🏻👎🏻...very far from beach and market..bedsheet smelling very bad,rooms are very dirty and smelling horrible,had worst experience,staff don’t know their job properly,never visit again

I stayed with my family (elderly parents and sister) for 3 days recently in Dec 2023. I will not say it was really great experience staying there.

Negatives
1. I reached from Mumbai to Goa and it was very tiresome, my cell network was not working. So I had requested the lady at the reception to check my ID and let me get to my rooms so that I can send the family IDs as soft copies on whatsapp, but she was adamant to not let me hand over keys before the IDs were sent to her. I guess you get more fraudsters visiting your hotel which is reflected by the attitude of the reception.

2. No parking - this came as a big surprise that you list your hotel has parking, and I was asked to park on the road outside of Phase 2. This then became a daily hassle for me to find parking and request staff to adjust the other cars. One night there was no option but to park in some other street.

3. Our driver had asked for guest bathroom and he was informed that it wasn't allowed for him. The next morning, my driver was not ready for our planned site seeing. Then after quite some asking one of the staff said that there is one guest bathroom. In frustration I was taking my driver to my bathroom so that he can get ready, in which I had an argument with one staff, he said you cannot take the driver to the room bathroom as his ID is not submitted. Then after debating a lot I was later informed that there is a guest bathroom.

4. Second day, as every day scene we could not find anyone at the reception. So my dad handed over the keys to a security guy for cleaning and stuff. We came back around 6 pm or so and found the room not cleaned, with soiled towels and no water bottles for the day. I mean is it really that hard to get these obvious things done? After reporting, the reception boy promptly sent something to tidy the stuff, to our surprise the person just flipped the bed-sheets in front of our eyes and informed that's how they clean it. Bravo! what a shame.

5. From day one we had an issue in room 307 and we had reported that the sink tap was had a low flow of water. They tried something but did not work, a very lame excuse was provided that when the tank will be full the water pressure will increase. Till my last day that tap did not work, and I was not expecting it to be fixed by itself.

6. Breakfast options are pathetic. Secondly, the staff is not helpful in anyway. I was getting late for my tour so asked my bread-omelette to be wrapped and given to me, they denied saying that it needs to be eaten there only, what the hell do you guys think? That I am feeding someone outside with your pathetic one burned bread and omelette?

Positives
1. The other reception boy was great to talk to, and helpful. In general the staff needs a whole lot of training in regards to how to treat guests.

Of course this is my first and last time in that place, hope you have good luck with the business.

Dear Mr Guest, we feel very sorry to hear from you that you did not have a pleasant experience at our Hotel on your last stay with us. This is not the actual standard that we maintain in our Hotel and this might have happened due to some temporary cause. We try our best in every possible way to provide a comfortable stay experience to our guests. Request you to give us a second chance to show our hospitality services on your next visit to the City.

This is your destination if you are looking for convenient and comfortable place and room. You may have peaceful sleep, do party or he chilled at swimming or restaurant. Helpful staffs, hassle free check in check out,. And most important is very close to calangute beach. Must go... 🙂🙂🙂

Dear Mr Guest, It is amazing to be able to deliver such an exceptional level of service to such a valued guest as yourself.We hope you will choose our property again to create more amazing memories whenever your trip will bring you back to our city .

Worst experience ever I got in my life. All the reviews are exaggerating. It os a trap. The staffs are awful. They don't give room service inspite of asking many times. You won't even get tea in the morning because the staffs are sleeping till 10 AM. The manager over there was sitting like a showpiece. Even after complaining he didn't do anything. I had to call the staffs, the reception, the manager every morning only to get the morning tea and breakfast but no one was even responding.
In our checkout day we had to carry out our luggages out of the room because no one was awake at 10 AM in the morning.
This kind of hospitality Ondas Do Mar is giving. Horrible experience it was. Very disappointed

Dear Mr Guest , Thank you so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. I also want to thank you for giving us a chance to make things right. We're using your feedback to make some important changes

Budget resort close to beach. Calangute beach is simply walk in distance. Very well placed between beach and market. Don’t expect much room service and food options. Location is good and room suit size is also good.
Offers limited spread of breakfast. Best part is location and no interference of management.

Dear Mr Guest, thank you for your feedback regarding your stay at our Hotel. It truly helps us to serve you better. It is always encouraging for us to learn that our guests are satisfied with our Hotel stay as it is what we strive for everyday.