Eastend Munnar

The amenities say: Heater: Not provided, 24 hrs room service: Wont provide even an iron box after 2230 hrs, 24 hrs in room dining: Dont understand how it is possible if restraunt closes at 2230🤷🏻‍♂️. Overall the staff manages to string together the property in shape…. Inexperienced work culture at reception. Towels in room in pathetic shape, even 1 stars have better towels. Restraunt and its staff are the only Best part of property!!

We came here on a group booking and didn't have high expectations but it wasn't very special. In particular the drains smelt terribly after the shower had been used, although it was was good sized with lots of hot water. Staff were pleasant enough and supper buffet style was good but this being the holiday season the restaurant was full of local families making lots of noise. Breakfast was a strange affair with hot drinks served from a window in the tiniest of paper mugs which were near impossible to carry. Reception were kind enough to find me some ice for my swollen ankle. Like other hotels they seem to have a problem in providing two hand towels for two people sharing a room, although you do get two bath towels.

We were not staying here, but we decided to have lunch at their restaurant. As we walked in most tables were unoccupied, so we selected a table near the billing counter. There were five or six waiters and staff members near the counter talking. They saw us and continued to talk amongst themselves. None of them came over to take our order.We sat there for about five minutes without being attended to. Then one of the waiters left the group and we thought he was coming towards us, but too our surprise he went to another table and started clearing up. At this point we called out to him and asked him what the problem was. Then without a word he went and brought us a menu card, which he just left at our table. At which point, we had had enough and decided not to eat there at all. This whole experience left a bad taste in the mouth and we got the feeling that these guys did not care for any business. This review is as much for the other travelers like us as for the owners of this restaurant to let them know how their staff treats customers,

Excellent stay in eastend hotel. I stayed for 2 nights, i was with big group of 28 person. Hotel accepts group wise booking as well.
Food spread for breakfast Lunch and dinner was good. Good service. There few minor improvements needed but that can be ignored as well.
This centrally located.

Beautiful hotel in Munnar. The rooms were large, clean and comfortable. We slept with the balcony door open and could hear beautiful running water all night. The restaurant had lovely food and wonderful service. The grounds were well curated and included a terrace, treehouse and secret tunnel.