Hyperion Hotel Hamburg

The hotel is a solid three star hotel, and not a five star hotel but any stretch of the imagination.

To start off with, no working ac in the building, not the room, or the floor but the entire building. According to the admission of a staff member the ac was being repaired meaning in summer, no air condition at all, and more over, no fans. The hotel has not one fan to give customers when the ac is being fixed, bear in mind we stayed for 7 nights and 7 night no air condition, the closest I got to a fan was I was given a fan-heater when requesting a fan, FAN-HEATER.

After pestering the reception about it we were told that we could be moved to another room in our category since people will be checking out, all we had to do was repack our items and that the staff will move us a cooler room.
So we did, we spent an hour packing, after coming back, we were very happy to see that not a thing had been done, after arguing with the reception they graciously offered us another room in a lower category, the category, which when booking we were told we couldn’t have since we needed a baby cot, all of a sudden it was large enough.
Me being sane, I refused to accept it and after more arguing they offered us a larger room ok the other side of the building away from the sun, still no ac mind you. In all fairness the new room was more spacious and nice.

House keeping is a miss and a miss, no hits, every single day something is not done, where her it was not refilling cosmetic items, not vacuuming, not removing dirty cups, not emptying the rubbish bin or not refilling bathroom items.

The only redeeming factor of the entire experience is that there are some very kind and helpful people employed by the hotel, I can’t fault the staff.

For the price most defiantly not worth it, I would recommend staying the any hotel nearby.

Dear Guest,

thank you very much for taking the time to rate our hotel. We are sorry to read that we were unable to convince and inspire you in several areas. Please be assured that we want to give each of our guests a pleasant stay. We are therefore very interested in your impressions and experiences and would like to take this opportunity to apologize for the inconvenience. Of course we hope that one day we will be able to convince you of our Hyperion Hotel and our standards. Until then, we wish you all the best and a good time. Best regards,

Your H-Hotels team
Stefanie Bergforth – Online Reputation Manager

Beautiful Hotel with lovely friendly staff and the biggest choice for Breakfast I have ever seen in a hotel. Lovely atmospheric lounge on the 11th floor with a great view of the city . Beds were really big and very comfortable. We couldn’t hear any noise at night We would definitely stay here again if we were ever in Hamburg

Dear Guest,

Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Hamburg soon!

Your H-Hotels team,
Stefanie Bergforth - Online Reputation Management

Cordialità e disponibilità, insonorizzazione perfetta, letto comodissimo, frigo bar a disposizione, macchina del caffè e acqua in camera. Fermata autobus vicino . Servizio di maggiordomo, ci ha aiutato per gli spostamenti

Dear Guest,

Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Hamburg soon!

Your H-Hotels team,
Stefanie Bergforth - Online Reputation Management

el hotel es muy cómodo, pero no esta muy cerca de las zonas de interés turistico. No hay casi oferta gastronomica fuera, mas que la del propio hotel, que tiene una cocina muy elaborado, pero poco flexible

Dear Guest,

Thank you for taking the time to write a review. We are very sorry that your stay was not perfect in all areas. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.

Warm regards from Hamburg,

Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager

I have never experienced so bad hospitality in my life. The staff at the reception wasn’t at all kind or friendly. The first night we called the reception to bring bathrobes and slippers to the room (we had a small dog in the room), the night concierge got so scared since the dog barked once when I opened the door - the night concierge get so pissed and started screaming where he decided to throw so hard on the floor the bathrobes and slippers (the facial expression he had looked so dangerous) and left. That night I couldn’t sleep at all - I went to sleep so stressed. Morning after I decided to go to the reception to speak to a manager, the manager on duty was Madeline that already knew everything about the situation last night, and she didn’t even made a first step and at least apologize. She waited on us to see if we are going to skip it or not. I explained the situation very shortly to her once again, and the only thing she could offer to us was something in the room (fruit), where I said I don’t want that, I want more for compensation since my vacation was already destroyed. She said she will talk to her manager and get back to me. After all nobody came to me to say anything, I should ask several times in the reception about the situation. In the end they didn’t do anything for us. Last day before departure we spoke to the concierge Claus that was the most amazing and pleasant person I have ever met in my life (he should be promoted to a manager position since he deserves that). Claus tried to understand the whole story and while I was speaking to him a girl that had the position Guest Relations Manager came and interrupted her colleague Claus (so disrespectful especially in front of the guest) with a visit card for the Area Manager Nord named Oliver, she came with the worst attitude ever and started to arguing and saying that Oliver said that they can’t do anything since the Area Manager said that and I could contact him by myself. What a great deal? That I, as a guest should contact him for compensation. I am just thinking what do they have Madeline for. As I understood she can’t take a decision. It seems very clearly that the money is more important for the Area Manager than happy guests. Overall the worst experience ever. Claus was the best team member and no one else. Instead of giving the wrong people higher positions, you should better look into it once again. Thank you for everything, Claus. You are the best.

Dear Guest,

Thank you for taking the time to write a review. We are sorry that your stay was not perfect in all areas. We have spoken to the hotel about the incident and would like to apologize again for the inconvenience. Our colleague was frightened by the fact that your dog came out of the room and barked and did not intentionally throw the bathrobes on the floor. We have already apologized for this several times on site and, as a sign of our goodwill, we offered you a waiver of the underground car park on the first night. You also received an apology package in the form of fruits. Unfortunately, this compensation wasn't enough for you because you asked for a free night. Unfortunately, we cannot fulfill this request because it was not proportionate. We can understand your anger and sympathize, but your behavior at the reception was not appropriate because you were very loud towards the staff. You are also welcome to contact us directly so that we can go through everything with you personally. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.

Warm regards from Hamburg,

Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager

The worst experience and hotel that I ever been. Extremely rude and unprofessional staff, especially the ones that are working in a costumer service department. I experienced for the first time that someone is screaming at me because they got scared of my dog, small and most kind mini poodle. The same person trow towels and badrops on the floor in front of me. I was sleeping all night scared about my safety and with anxiety. You come on your vacation and pay extra money to have at least good service and you get bullying and stress. Shortly just the worst hotel and staff that I ever been in my life. The only good and understandable person there was concierge Class Wulff, this guy deserves to work in the best hotels in the world.

Shame on you! I hope our experience will teach you how to treat your guests in the future , not just guests. How to be humans with empathy, it’s not that hard…

Dear Guest,

Thank you for taking the time to write a review. We are sorry that your stay was not perfect in all areas. We have spoken to the hotel about the incident and would like to apologize again for the inconvenience. Our colleague was frightened by the fact that your dog came out of the room and barked and did not intentionally throw the bathrobes on the floor. We have already apologized for this several times on site and, as a sign of our goodwill, we offered you a waiver of the underground car park on the first night. You also received an apology package in the form of fruits. Unfortunately, this compensation wasn't enough for you because you asked for a free night. Unfortunately, we cannot fulfill this request because it was not proportionate. We can understand your anger and sympathize, but your behavior at the reception was not appropriate because you were very loud towards the staff. You are also welcome to contact us directly so that we can go through everything with you personally. We will continue to work on this so that you are completely satisfied next time and keep us in positive memory.

Warm regards from Hamburg,

Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager

Very modern hotel, well-finished and design interiors. Very friendly reception service, executive lounge service with coffee and many snacks throughout the day. Very modern cocktail bar on the top floor with very good and kind barmen. Extremely clean, extremely comfortable and large room with very nice view over the Hamburg canals

Dear Guest,

Your review is simply wonderful - thank you very much! It is very important to us that our guests feel comfortable. It's great that we managed to impress you with our friendly staff, our good service and the quality of us. We are happy to pass on your words of praise, because your satisfaction is the merit of all employees. We look forward to welcoming you back to our hotel in Hamburg soon!

Your H-Hotels team,
Stefanie Bergforth - Online Reputation Management

Hotel bonito y ubicación muy buena. La habitación excelente.
No le doy 5 estrellas porque el baño aunque muy limpio y bonito, apestaba a tuberías, si te dejabas la puerta abierta apestaba toda la habitación. Lo mismo era porque fue un día con tormenta, estaba de paso y solo me quedé una noche así que no sé

Dear Guest,
thank you very much for your great feedback. We are very pleased that you enjoyed your stay with us at the Hyperion Hotel and that you felt comfortable with us. We hope you had a pleasant journey home and will visit us again in Hamburg. We are looking forward to seeing you!
Your H-Hotels team
Stefanie Bergforth - Online Reputation Manager

Hotel mediocre (incredible come possa essere un 5 Stelle). Staff pessimo (molto freddo e poco disponibile ad aiutare il cliente, e praticamente tutti parlavano inglese poco e contro voglia). Avevo bisogno di un driver privato e non sapevano nemmeno dove cercarne uno. Ristorante appena sufficiente. Sauna aperta solo dalle 16 alle 22. Nella stanza non si possono aprire le finestre. Le inservienti dell' housekeeping molto sgarbate.

Dear guest,

Thank you for your time to rate and comment on your recent stay at our hotel. We regret that even though you overall enjoyed a pleasant time with us not all of our services have fully met your expectations. Please accept our apologies. Our staff typically does a terrific job responding to our guests’ needs. Hopefully you will visit us again someday as would like to fully convince you of our general great hospitality in every aspect.

Best regards,

Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager

Todo bien en general, un descanso muy bueno ya que los colchones y almohadas muy acogedores, en cuanto al baño no me gusto nada la cortina de la ducha , mejor un cristal u otra cosa pero la ducha de plástico no es buena

Dear guest,

How nice that we were able to fulfill your wishes and ideas for the most part and that you had a pleasant time with us. Our team would be very happy to see you again soon. We wish you a safe journey.

Best regards,
Your H-Hotels team,
Christina Dinklage - Online Reputation Manager

ideal para unos dias en Hamburgo. La ubicación es buenas, cerca de la estación y centro. No hay muchas opciones de restaurantes cercanos. Las habitaciones son comodas, agradables y bien equipadas. Personal anteto y amable.

Dear guest,

Thank you that you have taken the time to share your impressions with us. We are very pleased that you enjoyed our hotel and thank you for your feedback. Whenever visiting Hamburg again, we will be honored to have you as a guest.

Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager

Hôtel très bien mais accueil des clients à revoir. Bien que nous étions les seuls clients nous avons attendus 5 bonnes minutes à la réception sans aucun mot ni regard des 4 personnes présentes, toutes afférées devant leurs ordinateurs.
Enfin un réceptionniste nous dit un simple "Allo" (bonjour en allemand) , sans dire ni Monsieur ou Madame (cela est impoli en France car correspond à "Salut") et sans aucune excuse pour l'attente alors qu'il n'y avait aucun client devant nous.
La seule personne sympathique était le monsieur qui a pris nos bagages.

Dear guest,

Thank you for your recent stay and efforts to share your experiences. Regarding to your 4-point rating we are glad that you overall enjoyed your time with us although we regret that not everything fully satisfied your expectations and we apologize for the mentioned inconveniences that clouded your impressions. We would be pleased for another chance to be your host and improve your impressions.

Kind regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager

Vraiment un très bonne hôtel , les chambres sont spacieuse est très bien équipés ,la propreté est au top, le petit déjeunes est très varié est complet .
Un barman au top avec une superbe vue . Est un personnels très professionnels et sympathiques.

Dear guest,

Thank you for taking the time to share your excellent feedback. We are delighted that the positive impressions of your stay made you rate us with amazing 5 points. Thanks a million for letting us and our future guests know that you enjoyed a pleasant time at our Hotel in modern ambience. We are happy that you enjoyed our friendly staff and our comfortable rooms. You are always welcome to our HYPERION Hotel Hamburg!

Best wishes,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager

Chouette hotel très propre et moderne. Les services sont bien. La qualité du petit déjeuné pourrait être amélioré même si le choix est très très large. L'hôtel n'est pas super proche du centre mais quand même accessible a pied facilement.

Dear guest,

Thank you that you have taken the time to share your impressions with us. Your feedback is very much appreciated and it would be fantastic to welcome you back soon!

Best regards,
Your H-Hotels Team,
Christina Dinklage – Online Reputation Manager

Très bel hôtel. Moderne. Hyper clean. Une suite junior avec vue superbe sur la ville. Équipement au top : salle de sport, spa, une lounge en accès gratuit. Côté restaurant : cuisine essentiellement allemande. Côté bar : sympa au 11eme étage. Le matin : petit déjeuner / brunch remarquable à l allemande autour d’un buffet gargantuesque. Enfin et surtout un personnel professionnel et très à l écoute. Bravo. Ps : bien situé : à 10 mn de la gare à pieds. Idem du centre ville. Après et pour découvrir les docks et le port : marchez !! C’est très bon pour votre santé !!!!!

Cher invité, merci pour votre excellente critique. Nous en étions vraiment, vraiment contents et avons transmis vos éloges directement à notre équipe. Nous avons hâte de vous voir à l'aise avec nous et de vous accueillir très bientôt! Cordialement, Votre équipe de H-Hotels, Andreas Carmellini - Assistant General Manager

Hotel moderno e silenzioso, con un bel bar panoramico all'ultimo piano, situato in una zona tranquilla a 15 minuti a piedi dalla stazione e 20 dal centro (Rathaus). Camere grandi, nuove e con letto comodissimo. Bagno con doccione e prodotti di qualità (Rituals). Colazione molto varia per il salato ma povera di dolci (solo croissant e una girella), considerata la tradizione dolciaria della zona. Peccato per il caffè con la macchinetta dell'ufficio, la mancanza di accappatoi e ciabatte (queste ultime le abbiamo richiesto). Servizio gentile e professionale. Nel complesso, un ottimo 4 stelle, 5 mi sembrano troppe.

Gentile Marco, siamo lieti che la tua visita ti sia piaciuta molto. Bello leggere che potremmo prepararti un piacevole soggiorno. Per vostra informazione, corrispondiamo a una classificazione superiore a 4 stelle. I 5 punti derivano dalle recensioni degli ospiti, che non hanno nulla a che fare con esso. Sarebbe un grande piacere darti presto il benvenuto. Fino ad allora, ti auguriamo tutto il meglio e restiamo con i migliori saluti! Il tuo team H-Hotels, Susanne Westermann - Responsabile della reputazione online

Hotel que lo que más destaca es en la calidad/precio. Habitaciones algo pequeñas, pero limpias y modernas. Está algo alejado del centro. A destacar que no hay ningún bar ni restaurante cerca del hotel.

Estimado huésped: Gracias por la buena calificación que le ha otorgado a nuestro hotel. ¡Nos complace que haya disfrutado de su estadía con nosotros y esperamos darle la bienvenida pronto! Atentamente, Su equipo de H-Hotels, Susanne Westermann - Gerente de reputación en línea

Ho soggiornato in questo hotel una sola notte, trovandomi di passaggio per Amburgo..
nonostante fosse tardi all’arrivo, la posizione abbastanza vicina alla città vecchia ci ha permesso di visitare tanti posti centrali..
l’hotel è moderno, ottimo servizio alla reception, stanza molto grande e bel bagno.. colazione superlativa ..
consigliatissimo
Carlo

Caro Carlo, grazie per le tue gentili parole e il tempo che hai dedicato a condividere le tue impressioni con noi. Siamo molto lieti di poter soddisfare pienamente le vostre esigenze. Saremo lieti di darvi presto il benvenuto e di chiamarvi oggi "Benvenuti"! Il tuo team H-Hotels, Susanne Westermann - Responsabile della reputazione online

Je n'ai pas dormi sur place, seulement dîner.
Les parties communes de l'hôtel comme le restaurant sont spacieuses et très propre.
Le quartier sans être au centre ville n'est pas si éloigné (20 minutes à pieds de la gare et des rues commerçantes, 30 minutes de la Cathédrale ST NICOLAI.
Le quartier par lui même n'a aucun intérêt.

Cher client, nous sommes très heureux que vous ayez pris la peine de nous faire part de vos impressions. Merci beaucoup Nous sommes heureux que vous ayez apprécié votre visite au restaurant dans notre maison. Au revoir, votre équipe H-Hotels, Susanne Westermann - Responsable de la réputation en ligne

Un buon hotel vicino alla stazione.
Raffinato, moderno, stanze con tutti i comfort e molto spaziose. Colazione cara se non compresa nella stanza ma con moltissima scelta.
Sicuramente valido sia per la posizione che per la qualità offerta.

Gentile Ospite, grazie per il buon voto che hai dato al nostro hotel. Siamo lieti che ti sia piaciuto il tuo soggiorno con noi e speriamo di darti il benvenuto presto! Cordialmente, il team di H-Hotels, Susanne Westermann - Responsabile reputazione online