Imago Hotel & Spa

This hotel is located above the town with nice views over the lake.
We received a warm welcome from reception and lobby staff and a tasty welcome drink.
Public areas are modern and stylish.
Obviously, we only saw our bedroom, but it was a bit disappointing. Very dated and stiflingly hot. No air conditioning. Bathroom was very spacious and well equipped, but again in desperate need of refurbishment.
Breakfast was very good with a good selection of fruit, cereals, bread, pastries and a few cooked options.
Lobby bar menu was limited but ok. Restaurant menu more expensive.
Staff all very pleasant and helpful.

Service is really unfriendly and not helpful at all. Charging tourist scam rates for the peso, which is not usual in Calafate as other hotels did otherwise.
Also the pool in the spa doesn’t work and they still charged full price with an extra on the exchange rate. Definitely wouldn’t go there again.

Dear Discover21154800843,
We are sad to read your review.
Let us clarify that the reservations are confirmed in US Dollars. If you pay on card, you do not pay the 21% for taxes. If you pay cash, we add taxes. The exchange rate we use is the one local that authourities indicated.
About the pool, unfortunately it was not available during your stay. Our spa and its services have been available.
We would like to receive full details to the following address: guestservice@imagohotelspa.com
Regards,

Imago Hotel & Spa

Our flight was late and we arrived at 10:45 p.m. at the hotel. Instead of offering us a drink and food they closed the bar and the restaurant. Even they are 4 km away from the city and we have to go to bed hungry. The spa didn't work either. The cost is to high for the bad service.

Dear Irina,
Thank you for your time and reviewing us.
By the time you arrived Our restaurante was closed but we offered to you and your group our lobby bar menu. Considering it was late for you, we tried to always give you an option.
Our spa has a schedule. When you checked in it was closed but it was opened the following days. The different services were available: dry saunas, scottish showers, the gym and massages.
We're located no more than 3.5km from downtown. We offer this shuttle service that runs in the evening and daily. If you want to take a taxi, this service is available 24hs and it will cost no more than 3 US Dollars aprox.
We would like to have more details about your stay and invite you to send an e mail to the following address: guestservice@imagohotelspa.com
Regards,
Imago Hotel & Spa

L' hotel è bello, con tutti i servizi per il livello che ha. Purtroppo è molto lontano dal centro di El Calafate, per cui, se si arriva la sera tardi come nel nostro caso, è obbligatorio cenare lì. Il ristorante è buono, ma ovviamente molto più caro di quelli altrettanto buoni che si trovano in centro. Inoltre accettano euro e dollari, ma al cambio ufficiale. Il che significa pagare il 30% in più. Precedentemente avevamo soggiornato in un bel albergo di categoria inferiore, ma molto vicino al centro, con colazione ottima, spendendo meno.

Gentile sergiocB3871GJ,

Apprezziamo il tuo tempo e lasciandoci la tua recensione.
Grazie per aver apprezzato la nostra struttura ed i suoi servizi!
Per quanto riguarda la nostra posizione, la rendiamo pubblica su tutte le piattaforme online e su questo sito stesso.
Se hai bisogno di un trasferimento per il centro al di fuori degli orari del nostro servizio navetta, puoi richiedere un taxi presso la nostra reception 24 ore su 24, e il costo attualmente non supera i 3$.
Il nostro ristorante offre piatti artigianali e i loro prezzi non superano i prezzi dei ristoranti di questa categoria.
Vi invitiamo ad inviarci i dettagli del vostro soggiorno al seguente indirizzo:
guestservice@imagohotelspa.com
Ti inviamo un caro saluto,

Imago Hotel & Spa

Disappointed. Although the staff is nice, they lied to us and got caught in it. We checked in and immediately noticed the room was hot. No air conditioning. We called down And were told that their hotel didn’t have rooms with air conditioning. We would have accepted that. However, my brother checked into his room which had a/c. We were told nothing could be done until the next day. They did move us to a room with air conditioning.

The issue is that during the day, the rooms get hot. We asked for a fan and they said they didn’t have one. Even if the room had a ceiling fan, it probably would have been fine. There was no air flow.
We opened the window with no screen and bugs started to come in. We could also hear various noises.

If one goes on trip advisor, it actually says that the rooms are air conditioned.

The pool is awesome in that it is hot and had great current like huge jacuzzi. Paint is chipping but that’s fine.

Breakfast was terrible. This was one of 4 hotels we stayed at in Argentina. Breakfast was lacking in every way. We did like the waiters.

The staff is nice and even sent us an apology desert with champagne for inconveniencing us. They also did move us after a day.

Lastly, they gave a shuttle but only after 4:30 pm. Silly. We had a afternoon to relax and check out town. They told us it would be a 30 minute walk. It was over over one hour

I would find another hotel

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4,0

Muy bueno
842 opiniones
N.º 29 de 73 hoteles en El Calafate
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Imagine un lugar donde tenga espacio para relajarse y desconectarse, con un Spa caracterizado por su impecable servicio e innovadoras terapias naturales y uno de los más refinados restaurantes de la región, con vista al Lago Argentino y a solo minutos del Parque Nacional Los Glaciares … Ya no tendrá que imaginarlo. Entre todos los hoteles de la región, Imago Hotel & Spa es incuestionablemente uno de los más destacados.
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Puntaje: 42 de 100

10restaurantesen un radio de 1 km

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669 N°40, El Calafate 9405 Argentina
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El Calafate19 km
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Sergio C
escribió una opinión (Ayer)
57 aportes66 votos útiles
Non consigliato per la distanza e per il cambio sfavorevole
Traductor de Google
L' hotel è bello, con tutti i servizi per il livello che ha. Purtroppo è molto lontano dal centro di El Calafate, per cui, se si arriva la sera tardi come nel nostro caso, è obbligatorio cenare lì. Il ristorante è buono, ma ovviamente molto più caro di quelli altrettanto buoni che si trovano in centro. Inoltre accettano euro e dollari, ma al cambio ufficiale. Il che significa pagare il 30% in più. Precedentemente avevamo soggiornato in un bel albergo di categoria inferiore, ma molto vicino al centro, con colazione ottima, spendendo meno.
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Fecha de la estadía: marzo de 2024
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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Jonnyd
escribió una opinión (3 mar)
Upper Saddle River, Nueva Jersey31 aportes12 votos útiles
Disappointed
Traductor de Google
Disappointed. Although the staff is nice, they lied to us and got caught in it. We checked in and immediately noticed the room was hot. No air conditioning. We called down And were told that their hotel didn’t have rooms with air conditioning. We would have accepted that. However, my brother checked into his room which had a/c. We were told nothing could be done until the next day. They did move us to a room with air conditioning.

The issue is that during the day, the rooms get hot. We asked for a fan and they said they didn’t have one. Even if the room had a ceiling fan, it probably would have been fine. There was no air flow.
We opened the window with no screen and bugs started to come in. We could also hear various noises.

If one goes on trip advisor, it actually says that the rooms are air conditioned.

The pool is awesome in that it is hot and had great current like huge jacuzzi. Paint is chipping but that’s fine.

Breakfast was terrible. This was one of 4 hotels we stayed at in Argentina. Breakfast was lacking in every way. We did like the waiters.

The staff is nice and even sent us an apology desert with champagne for inconveniencing us. They also did move us after a day.

Lastly, they gave a shuttle but only after 4:30 pm. Silly. We had a afternoon to relax and check out town. They told us it would be a 30 minute walk. It was over over one hour

I would find another hotel
Leer menos
Fecha de la estadía: marzo de 2024
Tipo de viaje: Viajé con familia
Esta opinión es la opinión subjetiva de un miembro de Tripadvisor, no de Tripadvisor LLC. Tripadvisor les hace controles a todas las opiniones.

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Respuesta de RESERVAS IMAGO, Agencia/Consultora de Imago Hotel & Spa
Respuesta de ayer
Traductor de Google

Dear Jonnyd,
Thank you for your time and leaving your comments here.

We would like to clarify certain points:
about our rooms and availability we were not able to offer you a new accommodatoin with AC by the time you requested and we have always been clear about this. We had this unusual temperature in El Calafate but it is not a tropical one, so we don´t have bugs as one finds in other provinces of our country.

About our shuttle service, it runs daily in the evenings: these are the highest demanded hours. We take care about the waste of water, we recycle and separate garbage and try to no use our vehicle during the morning with no demmad at all. You can always request taxis 24 hours.

If you rather walk to go downtown, it will only take between 30 and 40 minutes...but this will always depend on your rythm

We're sorry to read breakfast was not what you expected. We did not receive any suggestions from you during your stay but already working on it.

Send you regards
Imago Hotel and Spa

The hotel staff is nice and very helpful. And that’s all good that this hotel has to offer.

Breakfast offers a good selection of Argentinian pastries, scrambled eggs, bacon, poor quality sausages and canned fruit salad. Definitely not what you would expect from a hotel of this category.

The pool is nice but poorly maintained. The painting is falling and pollutes the water.

You should definitely avoid the hotel restaurant for dinner. Dishes are almost double than on any other place from similar category at El Calafate.

Dear Pablo T,
We want to thank you for reviewing us.
And thak you for taing our staff.
About your comments on breakfast and dinner, we invite you to send us more details.to the following address:
guestservice@imagohotelspa.com
About our restaurante prices, they are average and we are sorry to know our dishes were not
to your liking
We send you regards
Imago Hotel & Spa

Siamo stati quattro giorni in questo bellissimo e moderno hotel che offre ottimi servizi ed è situato in una posizione periferica ma con una splendida vista sul lago Argentino. La navetta dell’hotel per il centro di El Calafate parte puntualmente ogni ora.

Dear robertoaH3921CA,

Thank you so.much for your review!
So happy to know you had such a Lovely stay and that you found time after your tours for relaxing.
We hope tou welcome you back again
Regards

Imago Hotel & Spa

Premetto che non ho fatto io la prenotazione, per cui non sapevo cosa aspettarmi. È stata una gran sorpresa. Non solo per la posizione vicinissima alla riva del lago Argentino e la vista, ma per la pulizia, la gentilezza e la disponibilità del personale. I servizi offerti sono tanti, dalla Spa al servizio navetta per il centro, dalla lavanderia alla preparazione dei pranzi al sacco. È fuori dal centro di El Calafate ma ne guadagna la pace

Cara Rita,
Grazie mille per la tua revisione!
Siamo orgogliosi della tua valutazione del nostro personale e dei servizi offerti.
Ci auguriamo che la tua visita ti sia piaciuta.
Sarà un piacere accogliervi nuovamente
Ti inviamo un caro saluto.

Imago Hotel & Spa

Très bon hôtel, magnifiquement situé, dirigé par un personnel très compétent et qui parle un très bon français ! La suite est spacieuse et lumineuse et offre une vue exceptionnelle...un très bel espace...le restaurant est excellent ...les serveurs sont adorables !

Chère Brigitte,
Nous aimons savoir que vous avez passé un merveilleux séjour.
Ce fut un plaisir pour nous de les recevoir et ils ont vraiment été des hôtes très agréables pour nous.
Merci beaucoup pour votre temps et pour nous avoir laissé cet avis.
Nous serions ravis de vous accueillir à nouveau!
Nous vous envoyons un salut chaleureux,

Imago Hotel & Spa

Accolti senza facchinaggio,mancavano i teli nella spa.Camera junior suite vista inesistente di lago ma solo di giardino.Cenone di capodanno 31 dicembre 2023 da dimenticare:senza tovaglia,cibo pessimo.

Estimado lucianobJ3012PD,
Agradecemos su tiempo y compartir su experiencia.
Nos apena que nuestros servicios no alcanzaran sus expectativas.
Le hemos explicado con detalle por qué el Lago Argentino en esta época del año tiene bajo nivel, por lo que la vista hacia el lago desde su habitación quizás no era la que imaginaron.
Las toallas y batas las proveemos 24hs, por lo que en caso el huésped lo solicite serán enviadas.
Lamentamos no haya disfrutado de la cena de fin de año y también lamentamos sus agravios hacia nuestro personal por no estar conforme con la vista hacia el lago por las codiciones del mismo.
Quedamos a su disposición.
Imago Hotel & Spa

Excentré bel hôtel très confortable un très bon accueil de notre groupe avec Monica notre excellente guide. La piscine un vrai plus pour la détente les petits-déjeuners très corrects les chambres spacieuses à literie ultra confortable menage impeccable. Navettes gratuites pour rejoindre le centre ville. Très jolie vue sur le lac cependant. On recommande.

Chere Droopy86,

Cher Droopy86,
Merci beaucoup de nous avoir laissé votre commentaire
Nous sommes heureux que vous ayez pu profiter de nos services, vous détendre au bord de notre piscine et utiliser la navette.
Nous espérons vous recevoir à l'avenir
Nous vous envoyons un salut chaleureux,
Imago Hotel & Spa

Bien qu’affiché 5*, cet hôtel n’a pas grand chose d’exceptionnel : tout y est très standard, impersonnel, avec pas mal de points négatifs au final : une bouilloire dans la chambre mais rien pour faire du café / thé, à quoi sert-elle ? Des verres à vin mais pas de vin dans la chambre ou le mini bar, et pas de tire-bouchon pour s’ouvrir une bouteille. La TV : aucune chaîne en langue anglaise ou française, uniquement espagnol - indigne d’un 5*. Et que dire du petit déjeuner ? Assez quelconque, jus d’orange industriel, peu de fruits, pas de véritable yoghourt… bref un hôtel usine sans charme particulier.

Merci beaucoup pour votre avis. Son retour est très important.
Nous tenons à vous informer que nous laissons une bouilloire électrique dans les chambres aussi bien pour ceux qui souhaitent profiter de notre boisson traditionnelle, le maté, que pour ceux qui souhaitent un thé ou une infusion. Si tel est le cas, vous pouvez demander à la réception de vous envoyer de quoi prendre une boisson chaude sans frais supplémentaires.
Nous laissons des verres sur le minibar pour que vous puissiez prendre une bière ou un soda du minibar, et si vous souhaitez prendre un vin, vous pouvez demander un service de bouchon.
Dans nos petits-déjeuners, nous proposons les fruits les plus frais de notre ville et parfois nous n'avons pas beaucoup de variété
Nous prenons note des options de chaîne dans d'autres langues.
Nous apprécions votre commentaire.
Nous vous envoyons un salut chaleureux
Imago Hotel & Spa

Davvero è difficile trovare delle imperfezioni (non parliamo di cercare difetti perché non ve ne sono). Le stanze sono grandi e comode, e silenziose. La colazione è molto buona. L'accoglienza all'hotel è semplicemente perfetta con il personale del desk che è preparato e disponibile, direi che vale la pena.
Se vogliamo trovare delle imperfezioni occorre pensare che si è davvero lontani dal centro, ma c'è una navetta gratuita nel tardo pomeriggio/sera; poi non si sa bene per quale motivo l'area antistante l'hotel è lasciata con della ghiaia che non aiuta a mantenere pulite le valigie. Ma l'unica nota che mi sento davvero di fare è che un unico ascensore (pure di capienza ridotta) per un hotel così grande mi sembra poco adatto.
Dovessi tornare a El Calafate lo sceglierei di nuovo.

Buenos días OldPaperino, Gracias por tomarse unos minutos y dejarnos su devolución.

Nos complace y llena de satisfacción haber cumplido sus expectativas, sobre todo saber que nos volvería a elegir para una próxima visita a El Calafate. Esperamos recibirlos de nuevo!

Saludos del equipo de Imago Hotel & Spa

On se demande où sont les 5*… chambre surchauffée et pas de clim, propreté approximative, serviettes trouées, détecteur de fumée absent. Je faisais partie d’un groupe, certains avaient des produits de toilette, d’autres pas. Nous avons demandé des peignoirs, ils devaient avoir une vingtaine d’années ou plus. Le personnel de la réception est limite mal aimable, on a clairement l’impression de les déranger. Pire, ils remettent en question notre bonne foi ! Je mets 2* pour la wifi qui fonctionne bien et le petit-déjeuner qui est bon et copieux. Spa non testé mais taille de la piscine ridicule.

Bonjour Celocas,

Nous vous remercions d'avoir pris le temps de nous partager votre dernière expérience lors de votre séjour Parisien à Imago Hotel 6 Spa. Nous sommes heureux d'apprendre que vous avez apprécié le ptit dej!

Nous prenons bonne note de tous vos commentaires afin d'améliorer la qualité de nos services et nous vous présentons nos plus plates excuses pour les désagréments que vous avez subis.

Nous espérons avoir l'occasion de vous accueillir de nouveau afin de vous faire passer un meilleur séjour que le précédent en vous prouvant que nous avons bien pris en compte vos remarques.

Bien cordialement,

Imago Hotel & Spa

L’hôtel est très bien. Chambres agréables et très propres. La piscine est un plus et le SPA propose des services bienvenus après une journée de rando ou d’excursion. L’hôtel est décentré ce qui garantit un certain calme sans désagrément puisque l’hôtel propose un service de navettes. Le personnel est conciliant et poli.

Chère canseb2022,

Nous tenons à vous remercier chaleureusement pour le retour quant à votre séjour au sein de l'Hôtel & Spa Imago.

Nous sommes ravis d'apprendre que la réactivité et l’amabilité de nos collaborateurs aient été à la hauteur de vos légitimes attentes et que vous avez apprécié particulièrement notre spa et piscine.

Nous espérons avoir l'occasion de vous recevoir de nouveau très prochainement et dans cette attente vous prions de recevoir l'expression de nos sincères salutations.

Bien cordialement,

Imago Hotel Spa

Nach all den kritischen Stimmen zu Hotels in Calafate hatte ich Sorgen, ein gutes Hotel zu finden. Es ist gelungen:
- Sehr saubere, große und gepflegte Zimmer
- Verdunkelung im Zimmer weitestgehend möglich (Sicherheitsnadeln mitbringen)
- warmes Wasser
- schöner Indoorpool mit Wassermassage
- reichhaltiges Frühstücksbuffet
- guter Service
- aufmerksame Maintenance

Dear Take-off-380,,
Thank you very much for your feedback! We are happy to see that you had a great time with us.
We would like to thank you for your compliments regarding our cleanliness, comfort of the hotel.
and our service!
We really hope to welcome you again in a near future,
Have a great day and stay safe,
Regards,

Schönes Hotel mit vielen Annehmlichkeiten. Zimmer angenehm groß, guter Zimmerservice. Spektakulärer Blick auf den Lago Argentino. Leider keinerlei Flexibilität bei um eine (!) Stunde verschobenen Check out.

Restaurant Cicero eine absolute Empfehlung, allerdings sollte man Kenntnisse zu Weinen mitbringen, da ansonsten nur die teuersten empfohlen werden.

Barpersonal unterbesetzt, Bestellungen dauern schon mal eine halbe Stunde. Drinks werden eher Freestyle und nach Gusto des Barkeepers gemischt...

Dear Doccc, thanks for sending us your comments. We regret not having met your expectations 100% - We will take into account the mentioned points and work on it to improve them.

Best regards,

Sehr guter Service. Sehr saubere und gut riechende Zimmer. Kostenloser Shuttle Service zu jeder Stunde, sehr cooler Pool, Sauna und Fitnessraum. Sehr gutes Frühstück. Preis/Leistung absolut okay. 5/5.

Lieber Gast,

Vielen Dank für Ihre positiven Eindrücke über unser Hotel.

Es ist eine Freude zu wissen, dass wir Ihre Erwartungen zu 100% erfüllt haben. Unser Hauptziel bei Imago Hotel & Spa ist es, die Anforderungen unserer Gäste zu erfüllen und einen hochwertigen Service anzubieten, bei dem sich der Gast wie zu Hause fühlt.
Wir begrüßen Ihre Kommentare mit großer Freude und hoffen, Sie hatten einen angenehmen Aufenthalt.

Das Hotel ist ok für Übernachtungen, jedoch etwas abgenutzt. Das Personal ist freundlich und hilfsbereit. Das Frühstücksbüffet ist gut. Der Shuttleservice ins Zentrum fährt jede Stunde und ist notwendig, da der Weg ungefähr sechs Kilometer beträgt.

Lieber Go2157:

Vielen Dank für Ihre Zeit, um uns Ihre Meinung zu verlassen. Wir freuen uns, dass Ihren Aufenthalt bei uns genossen.
Wir hoffen, sie erhalten wieder bei Ihrem nächsten Besuch

Ich sende einen herzlichen Gruß

Hotel ist hochwertig ausgestattet alles neuwertig und mit Landhauscharme. Abzüge für den Pool, dunkel und kalt, schöne SPA. Katastrophe ist das Personal: kaum englisch, selbst an der Rezeption, Handtücher im Zimmer nicht getauscht, Toilette an der Bar 2 Tage im Dunklen da Lampe nicht getauscht, Barpersonal unaufmerksam. Für 400 Dollar pro Nacht zu wenig.

Estimado Jochen,

Gracias por tomarse en tiempo en escribirnos. Tendremos en cuenta todos sus comentarios y lamentamos que no haya sido todo de su gusto.

Esperamos volver a recibirlo y así poder resarcirlo.

Saludos.