London Chigwell Prince Regent Hotel, BW Signature Collection

Enjoyed our stay at London Chigwell Prince RegentLovely hotel, had a comfortable stay. Ipek at the front desk was warm and friendly from the time we arrived till we left. The same applies to the other staff we encountered while there.

Hotel's good points:
- friendly staff
- clean room and very clean bathroom
- decent breakfast
- massive HDMI TV

improvement areas:
- room floors were quite creaky
- no fridge. It would have been nice for such a big room we stayed in to have had one.
- rooms and windows not noise-proof. Conversations of people within the premises were easily heard in my room

We had a great time. Lots of palatial gardens we got to enjoy as this was officially the start of summer.
We will be back again and again.

What an awful hotel. Booked a double room through a business account. Was given a cupboard of a room with a horrible smell of fly spray. The bed has been moved 180 degrees so the bedside light is on the opposite wall to the bed, nowhere near where it should be. No wardrobe, just 3 hangers above the tea tray....good for steaming the clothes I guess. I asked to change rooms and was told they had my booking as a single room, I had to dig out my email and prove id booked a double, only to be told the hotel was full. Manager constantly on the phone fielding complaints about the noise
Breakfast, hope you're not in a hurry as only one coffee machine working and the coffee dribbles out. I asked the waitress who told me they know about the slow pouring but can't get it fixed. Had to ask for a plate as there was none out.
The lifts are weird, you have to get one to the first floor then track along a Corridor to get a different lift to the third floor, hope you don't have lots of luggage!

Dear 148louiseh,
Thank you for taking the time to complete your feedback on your stay. I am sorry to read that you experienced an issue with your bedroom and booking. Your comments have been noted and will be passed on so we can look to implement improvements in this area. If you would like to discuss your stay further, please email me at avik.biswas@chigwellprinceregent.co.uk.
Warm Regards
Avik Biswas
General Manager

Harvey was superb on the bar, served me and was so polite. Food was amazing 10/10 . I had a penne carbanara and it was absolutely delicious, I had a few drinks during the Europa League final which was on the TV and Harvey consistently was attentive to me and everyone else around. Thank you Harvey for your service

Dear anmolb663,
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.
Avik Biswas
General Manager

Newly refurb the place looks great especially walking around and seeing all the improvement, I was welcomed by reception so nice and the bar was wonderful! There is so many choices to pick from and the staff have helped me choose with my dinner what they liked.

Dear Explore10227396400,
Thank you for taking the time to complete your feedback on your stay. I am pleased to read your comments regarding friendly staff and that they looked after you well during your stay. I hope we can welcome you again soon. Many thanks.
Avik Biswas
General Manager