Olive Downtown

I booked a smoking room in the 4 th floor.main thing was that i was having an emergency i couldn't hire an auto that time it was raining heavily outside a guy named ABAD who's in front office helped me with the auto it was a pleasant service thank you

Excellent service, this place is my first preference whenever I come to cochin.
Suggest- Room dining menu more options.
Special thanks to Mr Suresh who ensures to check on the stay is good and comfortable. Chef Aby thanks for cinnamon rolls on my request.

The best part about this place is that it's in the city centre and getting anywhere in Kochi from here is very easy and convenient. The food is decent and the staff is friendly. They also have a very nice roof top sitting where they serve food and has a great view of the city from top. Overall a nice place and definitely recommended.

If you love mosquitoes, noisy nights and unprofessional, incapable front desk staff- go ahead and book this 5 star rated hotel. I always post positive reviews, so what happened here?( Notes to owner after each*)
1. Entry is swarming with mosquitoes, which follow guests into lobby, lifts and rooms. Our room had mosquitoes behind the curtains and in the bathroom on the 7th floor. I had numerous bites from sitting in the lobby for 10 minutes.
* One incense stick at one of the entries is truly pathetic. Serious attention to your mosquito problem is needed to provide your guests with a safe environment. Electrical options?
2. Noise at night. We were kept awake in Room 716 both nights by intermittent loud thumping and trolley (not bag) wheels on a hard floor. No voices. Noise went on until past 1am and started again at 5am.
3. My husband called reception early in the morning on our first day to complain about the noise. He was told the laundry is above our room! He then went down to reception after breakfast and was told there's definitely NO laundry above our room...there shouldn't be any noise and she'd investigate. The second night was worse. We then looked into the window of the door next to our room marked "Staff Only". Sure enough- large laundry trolleys! As we checked out, my husband expressed his disappointment with our stay, with that same female staff member. He asked to speak to the manager- she said she was a manager. (I noticed a male manager - blue shirt did come out of his office and stood to the side, observing and listening) As my husband politely outlined his concerns the female staff member-'manager' repeatedly pushed back as if he was lying. Finally, she said she had wanted to change our rooms the day before but couldn't find us. When my husband said we were back in our room by 6pm...and she could have contacted us as she had our phone number- blank- she had nothing to say. End of story. No apology. The most appalling thing was the senior(?) male manager who heard everything just walked off!
* Management needs a full scale review- training is essential - basic communication skills (including the need to apologise when appropriate), procedural processes erc. Also undertake a review of workplace culture to refocus on guests- that's your business!!!
Finally to the positive...
The restaurant staff were lovely, good breakfast, comfortable bed, bottled water supplied, good hotel security.

This is not a five star hotel using any kind of comparison.
It is in a very busy area and the traffic noise is audible in the rooms and especially so on the roof by the pool.
Reception staff (when we were there) spoke very little English. We were given a room on the seventh floor which smelt of smoke (non smoking room). We were then moved to the eighth floor but were woken at 6.30am by the pool filtration motor.
The rooms are large but basically furnished.
The pool is fine but, as stated, it is so noisy on the roof that swimming was not a great experience. In addition, there are no loungers or comfortable chairs, just tables and chairs set as a restaurant. Obtaining towels was a challenge. We had to ring on the gym phone and they took 20 minutes to arrive.
The food was, overall, acceptable and the salads were inventive. Breakfast, however, was disappointing with limited fresh fruit and very poor coffee.
The restaurant staff members were helpful as were the bar staff (on the whole). This is, at best, a three star hotel.