Ramada Plaza Antalya

Compelled to write this review so that people dont waste their money at this property! 3 days of a nightmare experience for us.

So they have a special no smile policy at this hotel that the staff follows which is very unwelcoming & uncomfortable.

We had an early morning flight from Capadoccia to Antalya and were not expecting to get our rooms before the check-in time so already had planned to leave our bags at the reception & head out to explore a little..but to our surprise he said he'll be able to give us the rooms so we checked in ignoring the attitude problem from the reception staff as well as the bell boy.

Here's where things get horrible, we had 2 rooms & a group of 4 - firstly 2 rooms of the same category are different sizes and different layouts! 10th floor lobby had a foul smell as soon as you enter which we ignored. The rooms are a dungeon with bare minimum lighting! So much so that you cant see your clothes in the suitcase properly.

Our room was extremely hot and when we asked about the temperature, we were told that till summers begin they dont start the air conditioning! Ok so now our room was a hot box...extremely *suffocating* and dark and the other room was better...but some how we spent the night because next day early morning we had to leave for pammukale. We come back in the evening and its worse, cant breathe in the room...so we asked them at the reception what is the solution and they say - we can maximum change your room...great so we change it n they put us in an accessible room (for the specially abled)...we ignore, because it was 1 a.m. by then n we were exhausted...!
We returned the keys for the old room n slept.

Oh and must mention 1st floor lobby was airy & clean (so it is possible for them to maintain things its just that they have selective service!) This room had lower temperature so luckily we got good sleep.

Next morning the housekeeping barges into my brothers room and leaves before my brother could say anything...30 mins later again a male housekeeping staff barges in and the latch was up so my brother told him the *DND* sign is on and we dont need housekeeping why do u keep coming in! 10 mins later another guy calls from the reception talking in a *HIGH PITCH* with my sister-in-law saying u were not supposed to be in this room, you changed the room etc. etc...out of sheer shock at this behavior from a person in the *HOSPITALITY* industry my sister-in-law dint say anything n kept the phone...when my brother went to the reception and said that you spoke very rudely to my wife, the guy said *OKAY!!!* So because of their INTERNAL NON-COMMUNICATION and UTTER MISMANAGEMENT they kept troubling another room when actually the housekeeping needed to go to the room that me & my husband left!

So all in all incompetent staff, zero hospitality and rude behavior from staff ruined our overall experience in Antalya!

Out of the 10 days we spent in Turkey, these 3 days were the worst and least expected after the amazing time we had in every other city!

Would sincerely urge people to beware before you book *Ramada Plaza* in Antalya...it is not worth it at all!!!

P.S. - On our group tours, we asked other people and they all had good experiences at their respective hotels in Antalya and in hindsight we should have booked another option for sure! We save hard earned money to travel and do not deserve to be treated like that...really really upsetting...

Dear jasnram
We would like to thank you for submitting your review of your recent stay with us. Our guest's feedback is highly important for us in delivering high service standards. We are extremely disappointed knowing that clearly that you did not enjoy your stay with us.
I wish you had contacted guest relations during your stay. So we had solutions to offer you.
We hope you will give us a chance again.
Best Regards,
RPA

First time I came to Ramada but I can say to everyone good center hotel ever. Hotel was so close to shopping malls and bazars Restaurant is great. Personnels was lovely and smiling always. The view was amazing. I was 7 great night in this hotel. I hope I will coming back

Dear E5080QRdenised,
Thank you for sharing your views with us. We are very glad that you were satisfied. We hope to see you again with us as soon as possible.
Best Regards,
Ramada Plaza Antalya

Murat is an expert in his craft. Every experience is beautiful. From craft cocktails to beautiful conversation.

Mehmet is mindful and helpful when naviagting the hotel experience. Regardless of the world, this staff will insure a wonderful experience.

Dear Gizem D,
Thank you for choosing our hotel for your holiday, and taking your precious time for writing your feedback. It is very nice to hear that you were satisfied with your holiday in Ramada Plaza Antalya.
We hope to host you soon again.
Best regards,
RPA

Excellent hotel with good service and food.

Propably one of the most affordable room service that i have been used in hotels this class. Spa was in renovation, but was still able to use the pool.
Also tested cut my hair and beard, and it was good service and reasonable prices.

Breakfast is excellent and starts already at 7am, which is good. Hotel location is also excellent, thought there was some construction work ongoing in the area that was bit noisy.

Rooms were littlebit too warm, since the a/c wasnt working at the wintertime and there were no fans available.

Overall excellent experience, will definetly book again if i travel to same area again.

Dear Teemu, Thank you for your comments on your recent stay with us and for sharing your like and dislike with us. Its only through feedback such as yours that we are able to maintain and improve our services we provide to valued guests. Its a delight to know that you enjoyed our location and had utilized facilites available at the properties. Rest assured that we valued your feedback and we took necessary action to deliver nothing but the best to all of our guests. Looking forward to welcome you back to Antalya. Best regards,
RPA

The beds are really comfortable and the service is outstanding! Every single employee is doing their best to serve a good service and that their quests feel welcomed. The activities offered by the hotel are really nice as well as food and beverage.

Dear Michelle H,
Thank you for your excellent rated evaluation. We are very happy to know that you have fully enjoyed your holiday with us. Moreover, we are looking forward to welcome you back again.
Best regards,
Ramada Plaza Antalya