Sterling Manali

Our stay at the Sterling Manali was good, with several areas needing improvement. The rooms looked old, with dirt stains on the walls. Additionally, none of the rooms have balconies, which sometimes led to smells and flies getting trapped inside, making it quite inconvenient. There were also insects in the hotel lobby, which was off-putting.

On a positive note, the hotel has a small park, a feature that only a few hotels in Manali offer, and it was a pleasant place to relax. The food in both the breakfast and dinner buffets was really tasty and offered a good variety of menu options. We especially appreciated the efforts of Mr. Balvir and Mr. Mehar, who made our stay more comfortable and were always available to assist us with excellent service.

However, I believe the staff at the reception could be more welcoming and greeting, which would enhance the overall guest experience.

Overall, while the food and certain amenities were commendable, the condition and cleanliness of the rooms and the lobby need significant improvement.

Dear Aditya,
Thank you for sharing your detailed feedback with us! We appreciate your compliments on our service, food quality, and the efforts of our team members, Mr. Balvir and Mr. Mehar. Your insights on areas needing improvement, such as room cleanliness and lobby upkeep, are duly noted. We will work on enhancing these aspects to offer a better experience for our guests. We hope to welcome you back for an improved stay in the future.
Sincerely,
The Sterling Holidays Team

Recently stayed in this property, had a really bad experience , At around 2 AM late night the AC of this property stopped working and due to which we were sweating, and when i complained they said that AC was controlled from reception area. Had to call them in the middle of the night and it spoiled my whole night couldn’t sleep properly. I would highly recommend you to check before booking this property. As nowadays even manali is too hot. And this is very common in this property.

Dear Guest,
We apologize for the inconvenience you experienced during your stay regarding the air conditioning. Your feedback is valuable to us, and we will address this issue with our team to ensure it does not happen again in the future. Thank you for bringing this to our attention.
Sincerely,
The Sterling Holidays Team

It was wonderful . Rooms were neat and clean . View was amazing . Staffs were well behaved and very cooperative . Buffet breakfast was hygienic and tasty . There are gyms and other activity area . Campus has a lot to offer like bonfire,kids play area and garden .It is easy to reach from private bus stand and close to Mall Road , Hidimba Devi temple

Dear Sunidhi,
Thank you for sharing your lovely experience at Sterlings Manali! We're thrilled to hear that you enjoyed the clean rooms, amazing views, and the cooperative staff. It's great to know that you found our facilities and location convenient. Looking forward to welcoming you back for more wonderful memories!
Sincerely,
The Sterling Holidays Team

I booked a room on Friday for one night in Sterling Manali Resort , their room was good and food was also good . I wanted to extended for one more night and paid cash on Saturday morning and I booked local tour from their travel desk and the tour was starting at 7am in the morning , then I requested to Ms Komal at the reception that please change my meal plan from breakfast to lunch or dinner whatever the extra cost is I will pay because my next day tour is starting at 7 am and breakfast starts at 7:30am but Ms Komal was so rude and said no no we can’t change the meal plan, you have to pay the extra cost for dinner as today is Saturday and we have lot of more bookings at higher price meanwhile I was talking at their travel desk , she said your booking is canceled and take your cash back. I was shocked to see her rude behaviour in this good resort. Then I cancelled my both the tours from their travel desk, collected my cash and left from the resort with my folded hands.
Sorry to say that Staff like Ms Komal will spoil your reputation.

Dear Superrich,
We are truly sorry to hear about your experience with our staff member, Ms. Komal. We appreciate you sharing this feedback with us and we will address this issue internally. Your comfort and satisfaction are our top priorities, and we apologize for any inconvenience caused. Thank you for bringing this to our attention.
Sincerely,
The Sterling Holidays Team

Ramesh and Sanjay from house keeping are fabulous and restaurants all foods are good and rooms are near we will be coming back

Dear Guest,
Thank you so much for your kind words! We are thrilled to hear that Ramesh and Sanjay took such good care of you during your stay. We can't wait to welcome you back on your next visit!
Sincerely,
The Sterling Holidays Team