The Emerald Park

While driving in front of the hotel you won't know that you have reached your destination as The frontage has no signboard at all. The hotel board is placed at one side and is not prominent.
Though brave efforts have been made to maintain facilities, on closer look the age of the building is felt in the seepage marks in bathroom and electrical fittings.
The unserviceable tea kettle was replaced very promptly.
We stayed two nights. on the second day neither the room was cleaned nor were we asked whether we wanted to get the room done up or not. Complimentary water bottles and tea, coffee and milk sachets were not replaced despite being told a few times.
We had all the meals. The food was tasty though slightly on the spicy side.
It is OK or just one night stay

Dear Guest, Namaste! We appreciate you taking the time to share your valuable feedback regarding your stay at our property. We are delighted to know that we could meet your expectations and it was indeed our pleasure to serve you. We would like to take this opportunity to thank you for choosing to stay with us and look forward to welcoming you soon again. Warm Regards, Management - Silvanus Forest Retreat.

Hospitality was extremely disappointing, since the time you check in , no help to take luggage or guide till room, extra charging for water bottles, extra charging for empty plates, extra bed put on the floor even after paying, very small bathroom

Dear Guest,
Namaste!
While we appreciate you sharing your valuable feedback, we express deep regret in knowing about the issues you faced and would like to take this opportunity to sincerely apologise on behalf of our team.
We are looking into each of the points that have been highlighted by you and assure you that there shall be strict corrective measures put in place to offer you a better experience.
The issues you have faced are surely not a reflection of the general standards followed by us and we hope you treat this incident as an exception and allow us another chance to serve you again soon.
Warm regards,
Management - Hotel Emerald Park, Nashik.

Nothing to mention much, except Staff Ms Anatara Waghmare, Omkar Hingmire. Housekeeping Mr. Abhishek Kamlapure, restaurant Mr Vishnu Mane, and the chef give good taste of Indian breakfast. Room was ok

Dear Guest,

Namaste!

We are delighted to see your review and to know that you enjoyed your stay at our property. It was our pleasure to serve you. Our associates always try to go out of their way to provide you with the best service possible and we are glad we could achieve the same. In addition, we will surely share your kind comments with our stars mentioned by you.
Also, we have noted your review on cracks in the wash basin and the same shall be corrected soon. Hope your plans bring you back soon again.

Best Regards,
Management - Hotel Emerald Park

Very polite and mannered staff. Comfortable stay, food could had been a bit better though. Had a co ordinator who had been in touch with us from the day of booking itself, without any advance payment or anything my stay was confirmed a month prior itself.

Dear Guest,

Namaste!

We are pleased to see you share your positive feedback on your comfortable stay at our property. We are delighted to know that you were impressed with the services provided by our courteous staff. Also, we have made a note of your suggestion on food, and we shall implement measures to improve the food quality. We look forward to welcoming you back again soon.

Best Regards,
Management - Hotel Emerald Park

Booked a family room in this hotel after reading good reviews but my experience is not that good. During check in time, one young boy who was present at reception and didn't have any clue regarding the online reservation wasted a lot of our time, it was night and we were tired but still had to bear the silliness of the front desk person. I booked from hotel's own website but the boy was asking lots of questions like from where did i book it, how many days prior, how much advance payment was done which are all clearly mentioned in the booking slip itself but he didn't have any clue. The condition of the family room which was provided was not that good either, basin at the bathroom had water blockage, water was not passing, basin was cracked at multiple places, the safety locker was dysfunctional, even after repeated request they didnot replace it so we were not able to use it , minifridge was not working,door bell was not working, window curtains not rolling properly, no mirror in the room, only one mirror inside bathroom that means in a room of 4 people if someone enters the bathroom then others will not be able to use the mirror for dressing at all, room service was almost absent, surprising to see even the luggage had to be carried out by requesting the security guard of the front door, no boy of the hotel do the job of carrying the luggage of the guest. Service was pathetic. Only good thing was the food which was palatable atleast. Overall not at all satisfied and i will not recommend it to anyone either.

Dear Guest,

Namaste!

We appreciate you for taking the time and sharing your feedback on your recent stay with us. We are glad that you liked the tasty food. However, We apologize for the inconvenience caused to you during your stay. We would like to highlight that, the front desk had to question as the booking was from the website and payment wasn't received.
We have made a note of your feedback on the cracked basin and safety locker and necessary improvements will be made on the same. Also, as per our policies, luggage is picked up by the security guard. We hope you give us another chance and visit us back again soon.

Best Regards,
Management - Hotel Emerald Park